Customer Reviews for CARS
(U-Haul Neighborhood Dealer)

41 reviews

4849 Howard Gnesen Rd   Duluth, MN 55803

(218) 727-2689

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/26/2021: Closed

Services at this Location:

Contact Us

(218) 727-2689

4849 Howard Gnesen Rd
Duluth, MN 55803

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/26/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Please don't park a pickup truck in the exit lane. First time driving a larger truck and I had less than a foot clearance to get through because of that pick up.

Jerry O. 
Rating:
5.0

Customer did not leave a comment.

VERN A. 
Rating:
5.0

nice people. got us in and out fast

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS H. 
Rating:
5.0

Truck was very noisy, and smelled like someone had smoked in it for awhile. The back was clean and easy to use.

NELSON H. 
Rating:
5.0

Customer did not leave a comment.

Bradley T. 
Rating:
5.0

Very good. They hooked everything up for me.

Brian L. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Robin L. 
Rating:
5.0

Customer did not leave a comment.

Hillary V. 
Rating:
3.0

I had to park and unload the trailer myself because the owner/employee has a bad back. Not a major problem for me, but could be for someone older or less knowledgeable

Thomas R. 
Rating:
3.0

Lady asked me if I wanted insurance I said no. Was charged $25. Told her about other locations charging only $73 when I was paying $143. Should have gotten $73 rate. She told me to talk to her boss(?) at LaCrosse location where I was dropping trailer off at. I ask the young kid behind the counter and was given a shotty asked answer as he was not sure. Then he told me it might be because of that site being short(?)? No! I've checked other facilities and Duluth was the only one the was overcharging for this trailer. Used to love renting from U-Haul my need to check out other options. Very disappointed!!! Waited outside for 5-10 minutes in drop off another guy behind me did also when no one came out I told the guy behind me I would go inside, although it says wait in vehicle. Finally got out of there. Want a refund for $25 and also fee for trailer so I only pay $73 for what I should have paid as all other U-Haul places were only charging $73 for this particular trailer!!!

JUNE S. 
Rating:
1.0

24x7 pick up did not work. Online I found info indicating that if "pick up my truck" wasn't available it was because you were early - but that wasn't the case. A simple note that "early or late" would cause that would have been helpful. Also, truck front right tire was very low tire pressure. Anyone turning truck on would have seen the message & indicator on dashboard immediately. Was a VERY frustrating start.

Nathan O. 
Rating:
3.0

Customer did not leave a comment.

Joshua H. 
Rating:
2.0

This is not a UHaul location. They only have the vehicles, no accessories.

David T. 
Rating:
4.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Customer did not leave a comment.

Mike T. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Customer did not leave a comment.

Kelly K. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

The woman working with me (sorry I forgot your name) was excellent. Such a strong customer service person. I would gladly go back there.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Brendan H. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Very helpful team of professionals!

William L. 
Rating:
5.0

Customer did not leave a comment.

RUTH G. 
Rating:
4.0

Customer did not leave a comment.

Gordon H. 
Rating:
3.0

It was a tight squeeze getting the truck out of the parking lot due to where employees had their vehicles parked. The check-in process took much longer than I expected. Slow internet connection and bad cell service slowed things down.

Kerissa G. 
Rating:
5.0

Customer did not leave a comment.

HOWARD H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Very professional I called John and asked him for a 6 x 12 trailer, he said he had one, when I went to pick it up he came out hook it up to my truck made sure everything worked, I never had to go inside, I definitely recommend C.A.R.S.

JODY B. 
Rating:
3.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Tracey S. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Very helpful and friendly.

RICHARD S. 
Rating:
5.0

Confusion on web page as to pickup location when ordering a truck. I did not find out until after I order a truck that the location had been changed. The Lady was very helpful in directing me to the correct location and informed me I could pick up the truck earlier then what was on the web page.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Margaret B. 
Rating:
5.0

Customer did not leave a comment.

Evan A. 
Rating:
5.0

Customer did not leave a comment.

Kiana C. 
Rating:
5.0

They went above and beyond to be helpful. They are the benchmark other U-Haul facilities should strive to achieve. Excellent service.

Martin R. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

Customer did not leave a comment.

Warren V. 
No reviews have been submitted for this location.

Additional Services at this Location

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