Customer Reviews for Carson City Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Carson City Storage

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Orlando A.
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Giovanni at the 3649 arrowhead dr in Carson City Nevada Location was excellent to deal with awesome peoples skills

Jeffrey T. | Reservation |
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Unfortunately, they did not have the units advertised, and in fact no units at all. They did refer me to another facility. Either they or U-Haul need to be better about updating information.

Julie P. | Reservation |
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I stopped by this storage place at uhaul and the guy at the front desk said it was not available! Please cancel this reservation immediately! He told me you do not update your inventory! Very upset.

Michelle L.
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Customer did not leave a comment.

William H.
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Kristin was extremely helpful, friendly, and efficient.

Jeffrey L.
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Customer did not leave a comment.

Michael C.
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Quick and courteous service. Awesome!

Dennis M.
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Customer did not leave a comment.

Marlo B.
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Giovanni was fantastic. The customer service was above and beyond any of my expectations!! The truck was clean and giovanni had everything ready when we arrived. U Haul needs more Giovannis!!! Thank you so much for all you did for us.

Ashley P.
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Customer did not leave a comment.

Paulette P.
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Giovanni was extremely helpful and knowledgeable when I inquired about storage and truck rentals. Great personality! I had to store all of my personal items until my house is done being built so, thru all the stress I am dealing with it was a relief to get all my questions answered. I will be returning soon to remove my things and rent a truck. Thankyou again to a superior employee who cares about customers.

Tiffany M.
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Friendly and accommodating!

Eric S.
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Very small location BT Giovanni was a huge help in getting everything set up. Obviously knew what he was doing, helpful, respectful. Without question I would recommend people renting from this location.

Susan F.
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Customer did not leave a comment.

DOMINIQUE D.
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WORST moving experience imaginable. First my reservation wasn’t available on the date scheduled. The “fix” suggested was to pickup my truck in Portola, CA-not even KIND OF CLOSE to Carson City. Then instead of transferring my updated reservation (with a much small sized truck), they cancelled the entire thing. So when I returned to have my tow trailer attached I was informed that they now did not have my trailer. I then had to wait another day (when I should’ve been well on the road at that point) and drive all the way to Reno (opposite direction of my travels) to pickup the trailer that should’ve been waiting for me in Carson the PREVIOUS day, per these so-called ‘reservations’ I had made. And at no point did any staff or management offer ANYTHING to compensate for the ridiculous inconveniences that all of this caused. I will absolutely NEVER use U-Haul for my moving needs in the future; and I’d suggest the same to everybody!

ERICA B.
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Geovanini is a great asset to your company! He is a kind and thoughtful employee. His kindness and professionalism made our challenging moving experience much more bearable.

Derrick W.
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Drop off location was great, the guy was very courteous

Blaise K.
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Customer did not leave a comment.

Marvin R.
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Customer did not leave a comment.

Carol C.
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Customer did not leave a comment.

Erik C.
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All good thanks

shai B.
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The uhaul customer service phone representative told us to arrive at the location at 9 or face late fees and threatened us that the vehicle would be reported stolen. We arrived at 9. The location only opens at 10. This was another hour lost of our time at your service locations. Also the threatening phone rep neglected to update your system and the location clerk had to call you guys to check because we didnt appear there, wasting even more time because it takes ages to reach you. The location clerk was wonderful and offered great service. Additionally the whole rental process handled by the phone representatives was appalling. As it was a multiple day rental i couldnt have changed anything online. The first reservation was inputted for the wrong dates and then cancelled. Then the second reservation we managed to secure for 12 days was changed to a 2 days rental period, I had to call from abroad to change it back to a 12 day reservation. Finally after renting the truck the contract did not specify and return location and once again shortened out return period to 2 days instead of 12. The phone reps where snippy and unaccommidating. Overall the process was chaotic and stressful because the reservation kept changing because of poor incompetent employees and it was out of our control.

Robert H. | Reservation |
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Reservation was taken but not communicated to the location. Drove an hour, very bad uhaul customer service, great service at location. Giovanni at the location helped find another storage.

ALLEN L. | Reservation |
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We called and reserved a storage space. We gave credit card information and got a confirmation number too. We called back to verify and we were told no space was available. Very disappointed!!!!

Mike E.
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Customer did not leave a comment.

Diane D.
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The gal who worked there was so friendly & helpful!!

David K.
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Excellent assistance both on the phone when I called to verify rental and trailer information and when we arrived to pick up the trailer. Provided thorough and useful check of the trailer, provided photos to document trailer condition and marked major damage locations. Highly recommend location for customer service attitude!! He even shared moving and packing suggestions when we told him what we were moving!

PAUL B.
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Giovanni provided excellent customer service!! Other U-Haul facilities could benefit from his customer focus and ability to work with the customer to make sure satisfaction is achieved. Well done!

Robert E.
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Good, friendly service.

Glenn L.
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Giovanni did an awesome job. Highly recommend.

Cory L H.
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Only revived 6 blankets not 12. Still a good experience

GARY B.
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My whole experience in working with Giovanni and renting the U-Haul truck was excellent. He was super helpful in every regard and I really appreciate the effort he put into helping me with any questions I had. It was a great experience all the way around

Brent H. | Reservation |
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Storage was good and easy to get to, safe and secure facility.

david c. | Reservation |
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Staff is very polite and professional.

Jose U.
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Customer did not leave a comment.

JOHN P. | Reservation |
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After making the reservation Giovanni called the next day and told me the 10x10 that I had reserved he didn’t actually have but he gave me the number for another storage company and I got one.

Robert T.
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Customer did not leave a comment.

Benjamin B.
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Need more extra rental truck

chris K.
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Vince and Giovanni are AWESOME!!! Very professional. I will definitely use this location for future uhaul needs.

Tom T.
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The drop off was very clean and inviting

JASON S.
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This location is amazing. Giovanni is a top notch sales and rental agent. He covers all important items such as, information about equipment and related documents for rentals. He is extremely polite and friendly. Giovanni deserves a award for always going above and beyond my expectations. I wont go to any other uhaul in the area. Thank you for the excellent customer service Giovanni.

PAUL B.
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Provided appliance dolly to assist with unloading. Extremely helpful.

Michael W.
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Customer did not leave a comment.

sandy S.
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Our experience was fantastic and your rep made sure we were happy. Very courteous staff yet professionsl. Moving is never fun but G made it less painful with his help. Would highly recommend this location

alan K.
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Customer did not leave a comment.

Dale B.
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Tried using the app but it said there was no equipment available. But the manager was able to help.

DAVID C.
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the person that waited on me the best and very helpful you better keep him.

Elizabeth B.
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Giovanni was incredible very helpful

Debra S.
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Absolutely not a thing. Giovanni is the best. He took care of us from beginning to end. It was the most hassle free experience ever. If you need a truck rental go see Giovanni on Arrowhead. You won't regret it.

Justine C.
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Customer did not leave a comment.

Antonio G.
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Location was extremely clean, well organized. The staff was absolutely amazing! attentive, courteous and willing to help!

Debra B.
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This place is awesome

GARY F.
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Customer did not leave a comment.

Stephen B.
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Customer did not leave a comment.

Steven B.
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Customer did not leave a comment.

Susan K.
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Customer did not leave a comment.

NATHAN K.
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Customer did not leave a comment.

Heather P.
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The staff was a huge help and friendly. I am going to use this location for all my furture uhaul needs.

JASON S.
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Excellent customer service at this location. Polite and helpful. Very professional. This is a great location.

Gordon S.
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Giovanni did a great job. Pleasant and helpful at a time when we were stressed from traveling. He made it all easy. Five stars!

JASON S.
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Awesome customer service. Very friendly and helpful.

Shane L. | Reservation |
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went smooth

Trevor F. | Reservation |
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Great place

bobby b. | Overall Experience |
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Great

Ron C.
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The trailer was a death trap. Couldn’t drive over 45mph without dangerous swerving of the trailer. Took me 7 hours to go 250 miles due to low speed and having to pull over to let faster traffic pass many times! Upon reaching Pleasanton it was found that one tire on the left side had missing tread in one spotast the cords and all the way down to the last layer of rubber - almost ready for a blowout. And, one tire on the right side was a standard automobile tire instead of a trailer tire and it was on the wrong size and offset rim! I consulted several trailer rental experts and was told that while the tire nearly ready for blow was causing vibration the misalignment due to the incorrect rim and tire is what caused the dangerous swaying. This trailer wasted hours of my time and nearly caused an accident several times while in the mountains at night. Compensation is in order here!

Brinda S. | Reservation |
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customer service is awesome

Jeremy M.
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Customer did not leave a comment.

SANDRA E. | Overall Experience |
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We had to keep our storage units longer than planned, they were easy to work with and really nice.

Suneita H.
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Employee, Giovanni, I believe, was super professional and took care of every of our needs!!

Christopher H.
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Super helpful and sweet!

David F.
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Customer did not leave a comment.

Scott D.
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Customer did not leave a comment.

CATHERINE H. | Overall Experience |
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Very friendly and courteous

Eric K.
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Customer did not leave a comment.

AMBROCIO S. | Overall Experience |
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All is well and thank you .

Giovanni S.
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Customer did not leave a comment.

Keith T.
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Customer did not leave a comment.

Conrad S.
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i had to go chase 80 miles to get the equipment.

Suzanne N.
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Customer did not leave a comment.

Sterling F.
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Customer did not leave a comment.

Rodney N.
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Customer did not leave a comment.

Joshua G.
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I found this location far superior to the William st location in Carson City. As stated from my past review, the people at the William st location in Carson City NV make me feel like I don't know anything at all, and they greatly appear bothered by me being there giving my business to the U-Haul franchise. The associate at this location was spot on. He took the time to explain everything, and seemed legitimately concerned about my experience. Much Much MUCH better.

Rodger V.
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Vince Sciarrotta was especially helpful.

James H.
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when I picked up truck... It was only 1/2 full ...but I did fill it up for the next person... that cost an extra $ 50.00

Jenell M.
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Customer did not leave a comment.

Brian L.
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was ordered online to pick up 1.5 miles from my home . got a call and was directed to pick up in the farthest location from my home ! They couldn't get any farther away. When arrived at location was told my res. had been cancelled. 1 hour after express check in was completed.What a pain. Was told my drop off would also different loction than online. 15 miles through Las Vegas . somewhere on Fremont st. I was in s. Henderson !! I dropped it off where I ordered. Kiss my back side , Im not your driver Uhaul . You don't pay me !!!!!

Baylie H.
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Giovanni at this facility was great. He spent a good portion of his morning trying to help ensure our equipment reservation went smoothly. There was a problem with a nearby facility that had confirmed an auto transport and then the day of the move told us they couldn't fulfill the reservation. Giovanni was in contact with U-Haul to try and remedy the situation even though he had nothing to do with the problem.

Sean H.
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Processing the return went very quick. Extremely polite and helpful. 10/10!

christopher J.
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Customer did not leave a comment.

Jeremy S.
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Giovanni was very professional, friendly and helpful. He provided TOP-NOTCH service which is quite rare these days. He is truly an asset to your business!

Lois G.
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Customer did not leave a comment.

Brenda H.
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Awesome customer service. Thank you Giovanni

Lazaro E.
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I returned the U-Haul truck and trailer to U-Haul franchise Jacks Trucking in Tucumcari New Mexico. The truck was under the allotted mileage, there was no damage to the truck the gas was full and the receiving employee said there was no problem. However, I was charged $65.02 on my debit card from Jacks Trucking in Tucumcari New Mexico. The employee could not explain what the charge was for and I am pleased with that aspect of this rental

Kevin B.
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Besides U-Haul also changed my drop-off location I feel U-Haul rack me over the coals on this rental. 40 dollars for an extra day. Plus I filled the truck to the same level right before turn in and was still charged for fuel. I will never use U-Haul again.

laurie H.
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The location on Williams Street where I was suppose to drop it off there was a very rude employee. He had reddish hair. Sorry I did not get his name. Not very welcoming.

David T.
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Staff was friendly and great service

Stanley B.
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Customer did not leave a comment.

Evan B.
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Customer did not leave a comment.

Nicky C.
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Customer did not leave a comment.

Matt S.
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Customer did not leave a comment.

Linda H.
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Customer did not leave a comment.

Frank C.
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Customer did not leave a comment.

Micheal T.
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Customer did not leave a comment.

Lynne C.
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Customer did not leave a comment.

mike W.
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The gal at the drop off spot in Carson City was very helpful and friendly! Had a good experience there. Yakima Store is to be avoided!!

Richard L.
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Customer did not leave a comment.

Linda H.
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Treated very well.

christy F.
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Excellent customer service for every question/need. Very welcoming to the area!

Michel G.
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The representative at this site failed to explain that "half a tank" of fuel is not really half a tank. It was actually below half when I picked it up, but he marked it as half. That cost me $14 additional for gas at the drop-off location.

Becky W.
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The truck was filthy. The seats where gross. The windows where hard to see out of when the sun hit them bc they where so dirty and smears from whoever was in it before. Sounded like it was going to blow up on our way home. Drove from Reno to Eugene Oregon. There wasn’t a dolly or straps or any moving blankets. If I had been told that I would have purchased some.

Phillip G.
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Customer did not leave a comment.

tegan A.
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Customer did not leave a comment.

suzi S.
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Customer did not leave a comment.

Victor D.
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Giovanni was friendly and helpful.

No reviews have been submitted for this location.

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