Customer Reviews for Carson City Storage
(U-Haul Neighborhood Dealer)

185 reviews

3649 Arrowhead Dr   Carson City, NV 89706

(775) 434-1693

Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(775) 434-1693

3649 Arrowhead Dr
Carson City, NV 89706

Services at this Location:

Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Craig H.  |  Overall Experience 
Rating:
5.0

great place very safe very helpful staff giovanni is the best folks inexpensive. well lit thanks again please cancel auto pay raw

RICHARD W.  |  Overall Experience 
Rating:
5.0

Nothing, the employee(sorry, I don't remember his name) was excellent. He was excellent at customer service and he was just a nice person. Efficient at his job and made this a good experience.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

RONALD H.  |  Overall Experience 
Rating:
5.0

Thank you so much for your great customer service! I am from WA state in Carson City to attend funerals for both parents. The owners and staff at Carson City Storage were so helpful with my situation and needs. Many thanks and blessings.

Jacquelyn S. 
Rating:
5.0

I really appreciate it everything everybody did for me. I lost my mother and I was going through a very hard time and you all were there for me. I will remember that for as long as I live. Thanks again everybody! I highly recommend this place for anything you need to store

Barbara N.  |  Overall Experience 
Rating:
5.0

I used Vinny’s to store my RV. It’s the best place I’ve ever used. I’ll be next season!

KAMEHAMEHA H.  |  Overall Experience 
Rating:
1.0

First, the truck was unsafe to drive, the mirrors were lose and moving all around as I drove down the road. I couldn't see next to me or behind me. Dog chewed up the center and seats and smelt like cigarettes. Office was closed at 2:00 when I went to drop off the uhaul and I was told to bring it back at a later time because there wasn't anywhere for me to park it, which ended up adding mileage to my total. I was not happy at all.

Kaylie O. 
Rating:
5.0

Not much. Staff was exellent, fast, extremely friendly, and competent.

Melissa R. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
4.0

Customer did not leave a comment.

Jereesa G. 
Rating:
3.0

Staff was very friendly, and I would use them again, if circumstances needed.

Stephen G. 
Rating:
5.0

I don't know that anything can be improved! Giovanni was amazing and super helpful! He was even able to accommodate an early pickup so we could get our move done earlier. The truck ran great and did what we needed it to do. If anything could be improved, maybe having a set of snow chains for the vehicles available for anyone moving over mountain passes. That was our only issue with our trip. We had to purchase chains to get over the pass. Unfortunately, the chains are now useless due to none of our current vehicles utilizing that size chain. I do understand that this is not something U-Haul does and our experience was unique. Just something to consider. Either way, was very thankful for the availability and accommodations made by this location of U-Haul.

JENNIFER P. 
Rating:
5.0

This location was the easiest and friendliest UHaul pickup experience I've ever had. This location is slightly farther than the one I normally use, but I will check this location's availability first from now on.

Matthew B. 
Rating:
5.0

Facility was immaculately clean. Facility staff were very fast with getting my unit setup, which I appreciated because I was on a time crunch. Overall WAY better than other storage facilities I've dealt with in the past.

RANDALL A.  |  Overall Experience 
Rating:
5.0

Have had a storage unit with you for 5 years, upon removing our items there had been some mice that ruined a few of our treasures, as well as water and dirt had entered the unit. We thought you might want to know that for future use. Staff: Had an issue where there was solid ice by our unit, when I got out of the car I slipped and fell on the ice. Your staff member was rude and not helpful. When moving out your staff member was friendly. Different staff worker.

DAVID M.  |  Overall Experience 
Rating:
5.0

I used this facility to store my household items and used it for almost 17 months. I highly recommend this place. Giovanni is friendly and very responsible in communication.

YATHEEPAN V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Wade P. 
Rating:
5.0

The Staff at this U-Haul location is excellent. The truck had 98,166 miles on it and it wasn't there fault. U-Haul should upgrade there equipment.

BRENT T. 
Rating:
5.0

Outstanding customer service!!!

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

ZACH S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

The U-Haul program and Store Manager on East Williams St let me down. The manager at CC Storage made it right.

Thomas M. 
Rating:
4.0

Your dealer associate has a phenomenally positive customer service attitude and has earned out business henceforth. On another note, though we had completed our precheck online prior to arrival, the U-Haul dealer website was not allowing the associate to complete her portion in a timely manner, resulting in a 45 minute delay. From my experience with other local U-Haul dealerships this is not unusual and is a source of frustration for both the associates and the customers, not to mention a source of wasted time/money for both the customers and company..

Kurt D. 
Rating:
5.0

Team was very easy to work with

CRAIG STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Great customer service!

Rebecca M. 
Rating:
5.0

Staff went above and beyond! This is my new preferred location.

Franklin M. 
Rating:
5.0

Customer did not leave a comment.

Kent S. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

Thomas O. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Very satisfied with service-Giovanni is an excellent employee who has helped me many times during my move to Carson City Nevada recently. Please recognize the young individual named GIOVANNI as a valuable employee. Customer James Loukas

James L. 
Rating:
5.0

Nothing to improve on. Giovanni was amazing. Informative and professional. I'll only rent from this office from here on out. Thanks for the easy, no hassle, service!

Rodney S. 
Rating:
5.0

Giovanni at the 3649 arrowhead dr in Carson City Nevada Location was excellent to deal with awesome peoples skills

Orlando A. 
Rating:
2.0

Unfortunately, they did not have the units advertised, and in fact no units at all. They did refer me to another facility. Either they or U-Haul need to be better about updating information.

Jeffrey T.  |  Reservation 
Rating:
1.0

I stopped by this storage place at uhaul and the guy at the front desk said it was not available! Please cancel this reservation immediately! He told me you do not update your inventory! Very upset.

Julie P.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Michelle L. 
Rating:
5.0

Kristin was extremely helpful, friendly, and efficient.

William H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Quick and courteous service. Awesome!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Giovanni was fantastic. The customer service was above and beyond any of my expectations!! The truck was clean and giovanni had everything ready when we arrived. U Haul needs more Giovannis!!! Thank you so much for all you did for us.

Marlo B. 
Rating:
5.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

Giovanni was extremely helpful and knowledgeable when I inquired about storage and truck rentals. Great personality! I had to store all of my personal items until my house is done being built so, thru all the stress I am dealing with it was a relief to get all my questions answered. I will be returning soon to remove my things and rent a truck. Thankyou again to a superior employee who cares about customers.

Paulette P. 
Rating:
4.0

Friendly and accommodating!

Tiffany M. 
Rating:
4.0

Very small location BT Giovanni was a huge help in getting everything set up. Obviously knew what he was doing, helpful, respectful. Without question I would recommend people renting from this location.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Susan F. 
Rating:
1.0

WORST moving experience imaginable. First my reservation wasn't available on the date scheduled. The “fix” suggested was to pickup my truck in Portola, CA-not even KIND OF CLOSE to Carson City. Then instead of transferring my updated reservation (with a much small sized truck), they cancelled the entire thing. So when I returned to have my tow trailer attached I was informed that they now did not have my trailer. I then had to wait another day (when I should've been well on the road at that point) and drive all the way to Reno (opposite direction of my travels) to pickup the trailer that should've been waiting for me in Carson the PREVIOUS day, per these so-called ‘reservations' I had made. And at no point did any staff or management offer ANYTHING to compensate for the ridiculous inconveniences that all of this caused. I will absolutely NEVER use U-Haul for my moving needs in the future; and I'd suggest the same to everybody!

DOMINIQUE D. 
Rating:
5.0

Geovanini is a great asset to your company! He is a kind and thoughtful employee. His kindness and professionalism made our challenging moving experience much more bearable.

ERICA B. 
Rating:
5.0

Drop off location was great, the guy was very courteous

Derrick W. 
Rating:
5.0

Customer did not leave a comment.

Blaise K. 
Rating:
5.0

Customer did not leave a comment.

Marvin R. 
Rating:
5.0

Customer did not leave a comment.

Carol C. 
Rating:
5.0

All good thanks

Erik C. 
Rating:
5.0

The uhaul customer service phone representative told us to arrive at the location at 9 or face late fees and threatened us that the vehicle would be reported stolen. We arrived at 9. The location only opens at 10. This was another hour lost of our time at your service locations. Also the threatening phone rep neglected to update your system and the location clerk had to call you guys to check because we didnt appear there, wasting even more time because it takes ages to reach you. The location clerk was wonderful and offered great service. Additionally the whole rental process handled by the phone representatives was appalling. As it was a multiple day rental i couldnt have changed anything online. The first reservation was inputted for the wrong dates and then cancelled. Then the second reservation we managed to secure for 12 days was changed to a 2 days rental period, I had to call from abroad to change it back to a 12 day reservation. Finally after renting the truck the contract did not specify and return location and once again shortened out return period to 2 days instead of 12. The phone reps where snippy and unaccommidating. Overall the process was chaotic and stressful because the reservation kept changing because of poor incompetent employees and it was out of our control.

shai B. 
Rating:
1.0

Reservation was taken but not communicated to the location. Drove an hour, very bad uhaul customer service, great service at location. Giovanni at the location helped find another storage.

Robert H.  |  Reservation 
Rating:
1.0

We called and reserved a storage space. We gave credit card information and got a confirmation number too. We called back to verify and we were told no space was available. Very disappointed!!!!

ALLEN L.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Mike E. 
Rating:
5.0

The gal who worked there was so friendly & helpful!!

Diane D. 
Rating:
5.0

Excellent assistance both on the phone when I called to verify rental and trailer information and when we arrived to pick up the trailer. Provided thorough and useful check of the trailer, provided photos to document trailer condition and marked major damage locations. Highly recommend location for customer service attitude!! He even shared moving and packing suggestions when we told him what we were moving!

David K. 
Rating:
5.0

Giovanni provided excellent customer service!! Other U-Haul facilities could benefit from his customer focus and ability to work with the customer to make sure satisfaction is achieved. Well done!

PAUL B. 
Rating:
5.0

Good, friendly service.

Robert E. 
Rating:
5.0

Giovanni did an awesome job. Highly recommend.

Glenn L. 
Rating:
5.0

Only revived 6 blankets not 12. Still a good experience

Cory L H. 
Rating:
5.0

My whole experience in working with Giovanni and renting the U-Haul truck was excellent. He was super helpful in every regard and I really appreciate the effort he put into helping me with any questions I had. It was a great experience all the way around

GARY B. 
Rating:
5.0

Storage was good and easy to get to, safe and secure facility.

Brent H.  |  Reservation 
Rating:
4.0

Staff is very polite and professional.

david c.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Jose U. 
Rating:
5.0

After making the reservation Giovanni called the next day and told me the 10x10 that I had reserved he didn’t actually have but he gave me the number for another storage company and I got one.

JOHN P.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
4.0

Need more extra rental truck

Benjamin B. 
Rating:
5.0

Vince and Giovanni are AWESOME!!! Very professional. I will definitely use this location for future uhaul needs.

chris K. 
Rating:
5.0

The drop off was very clean and inviting

Tom T. 
Rating:
5.0

This location is amazing. Giovanni is a top notch sales and rental agent. He covers all important items such as, information about equipment and related documents for rentals. He is extremely polite and friendly. Giovanni deserves a award for always going above and beyond my expectations. I wont go to any other uhaul in the area. Thank you for the excellent customer service Giovanni.

JASON S. 
Rating:
5.0

Provided appliance dolly to assist with unloading. Extremely helpful.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Our experience was fantastic and your rep made sure we were happy. Very courteous staff yet professionsl. Moving is never fun but G made it less painful with his help. Would highly recommend this location

sandy S. 
Rating:
4.0

Customer did not leave a comment.

alan K. 
Rating:
5.0

Tried using the app but it said there was no equipment available. But the manager was able to help.

Dale B. 
Rating:
5.0

the person that waited on me the best and very helpful you better keep him.

DAVID C. 
Rating:
5.0

Giovanni was incredible very helpful

Elizabeth B. 
Rating:
5.0

Absolutely not a thing. Giovanni is the best. He took care of us from beginning to end. It was the most hassle free experience ever. If you need a truck rental go see Giovanni on Arrowhead. You won't regret it.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

Justine C. 
Rating:
5.0

Location was extremely clean, well organized. The staff was absolutely amazing! attentive, courteous and willing to help!

Antonio G. 
Rating:
5.0

This place is awesome

Debra B. 
Rating:
5.0

Customer did not leave a comment.

GARY F. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Susan K. 
Rating:
5.0

Customer did not leave a comment.

NATHAN K. 
Rating:
5.0

The staff was a huge help and friendly. I am going to use this location for all my furture uhaul needs.

Heather P. 
Rating:
5.0

Excellent customer service at this location. Polite and helpful. Very professional. This is a great location.

JASON S. 
Rating:
5.0

Giovanni did a great job. Pleasant and helpful at a time when we were stressed from traveling. He made it all easy. Five stars!

Gordon S. 
Rating:
5.0

Awesome customer service. Very friendly and helpful.

JASON S. 
Rating:
5.0

went smooth

Shane L.  |  Reservation 
Rating:
5.0

Great place

Trevor F.  |  Reservation 
Rating:
5.0

Great

bobby b.  |  Overall Experience 
Rating:
2.0

The trailer was a death trap. Couldn't drive over 45mph without dangerous swerving of the trailer. Took me 7 hours to go 250 miles due to low speed and having to pull over to let faster traffic pass many times! Upon reaching Pleasanton it was found that one tire on the left side had missing tread in one spotast the cords and all the way down to the last layer of rubber - almost ready for a blowout. And, one tire on the right side was a standard automobile tire instead of a trailer tire and it was on the wrong size and offset rim! I consulted several trailer rental experts and was told that while the tire nearly ready for blow was causing vibration the misalignment due to the incorrect rim and tire is what caused the dangerous swaying. This trailer wasted hours of my time and nearly caused an accident several times while in the mountains at night. Compensation is in order here!

Ron C. 
Rating:
5.0

customer service is awesome

Brinda S.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

We had to keep our storage units longer than planned, they were easy to work with and really nice.

SANDRA E.  |  Overall Experience 
Rating:
5.0

Employee, Giovanni, I believe, was super professional and took care of every of our needs!!

Suneita H. 
Rating:
5.0

Super helpful and sweet!

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Very friendly and courteous

CATHERINE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
4.0

All is well and thank you .

AMBROCIO S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Giovanni S. 
Rating:
5.0

Customer did not leave a comment.

Keith T. 
Rating:
3.0

i had to go chase 80 miles to get the equipment.

Conrad S. 
Rating:
5.0

Customer did not leave a comment.

Suzanne N. 
Rating:
5.0

Customer did not leave a comment.

Sterling F. 
Rating:
5.0

Customer did not leave a comment.

Rodney N. 
Rating:
5.0

I found this location far superior to the William st location in Carson City. As stated from my past review, the people at the William st location in Carson City NV make me feel like I don't know anything at all, and they greatly appear bothered by me being there giving my business to the U-Haul franchise. The associate at this location was spot on. He took the time to explain everything, and seemed legitimately concerned about my experience. Much Much MUCH better.

Joshua G. 
Rating:
5.0

Vince Sciarrotta was especially helpful.

Rodger V. 
Rating:
4.0

when I picked up truck... It was only 1/2 full ...but I did fill it up for the next person... that cost an extra $ 50.00

James H. 
Rating:
5.0

Customer did not leave a comment.

Jenell M. 
Rating:
3.0

was ordered online to pick up 1.5 miles from my home . got a call and was directed to pick up in the farthest location from my home ! They couldn't get any farther away. When arrived at location was told my res. had been cancelled. 1 hour after express check in was completed.What a pain. Was told my drop off would also different loction than online. 15 miles through Las Vegas . somewhere on Fremont st. I was in s. Henderson !! I dropped it off where I ordered. Kiss my back side , Im not your driver Uhaul . You don't pay me !!!!!

Brian L. 
Rating:
5.0

Giovanni at this facility was great. He spent a good portion of his morning trying to help ensure our equipment reservation went smoothly. There was a problem with a nearby facility that had confirmed an auto transport and then the day of the move told us they couldn't fulfill the reservation. Giovanni was in contact with U-Haul to try and remedy the situation even though he had nothing to do with the problem.

Baylie H. 
No reviews have been submitted for this location.

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