She was so very nice and extremely helpful. Thank you for helping me!!!Lori C.
Customer Reviews for Carson City Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best service I have ever had at a u hual rental service. Very professional quick and very friendly. Recommend this business and it's employees.Matthew J.
After hours drop off was difficult. Luckily the representative assisted through the ring doorbell. Instructions provided were clear enough but the parking at the drop off location was not adequate.Riley R.
Customer did not leave a comment.TODD F. | Overall Experience
Great customer service!jack G.
The employee at this facility is extremely nice and helpful. If we need storage again we will return to this facility. Thank you.Shelly R. | Overall Experience
Great serviceCurtis I. | Overall Experience
The clerk went above and beyond with customer service. Thank YouJames R.
An excellent storage facility. Everything from the facility to the staff are great. Very clean and secure. Staff is friendly and helpful.Thomas B. | Overall Experience
The storage facility is secure, modern and well maintained. It is expensive but I would still highly recommend Carson City Storage as my experience was very good overall.BRUCE B. | Overall Experience
Customer did not leave a comment.CHRISTINA TEDESC K. | Overall Experience
Aarp discounts and varies other discounts. Uhaul does not give any discounts for seniors etc.Nicolette P.
Customer did not leave a comment.Heidi A.
We needed this space due to the Caldor fire in the Lake Tahoe Basin area. They were really helpful and got us in right away. Thank you.DIANE I. | Overall Experience
The staff at this location go above and beyond to make sure that customers are satisfied. They represent uhaul better than representatives from actual uhaul locations. I give this location the highest marks they can get plus 5.Jason S.
I had to move my UTV from a warehouse with little notice.I choose Carson City Storage because it was close.Although they are mainly a Mini storage place, they had a trailer avail.Thanks for holding the trailer until I got there.Also,hooking it up & disconnecting it when I was done.The staff treated me kindly. Thanks,WayneWayne K.
Highly recommend. Everything went smooth! Thank you :)Vincent S. | Overall Experience
Customer did not leave a comment.Terry W. | Overall Experience
Honestly I’m sorry guys it was my fathers and I was paying on in then eventually I couldn’t anymore and I gave him a chance to pay me pay you or have the keys to get the stuff but he didn’t. Now I think he’s going to prison but sorry for wasting your timeMATTHEW M. | Overall Experience
Great staff, location, size of units, and prices.Anthony N. | Overall Experience
The Girl that works there is outstanding, very nice to work with.craig B.
Customer did not leave a comment.MARTIN F. | Overall Experience
Customer did not leave a comment.Tina S.
Customer did not leave a comment.Lisa P. | Overall Experience
Customer did not leave a comment.Edward H.
Staff was helpful and extended access hours were important to match my needs. I would recommend this facility to everyone needing temporary storage, thanks for being there when I needed you.Lawrence W. | Overall Experience
The entire staff went out of their way to meet all of our needs, would definitely rent a storage unit here again if I have had a need in the future.J Scott M. | Overall Experience
The person I dealt with was a refreshing individual that was a pleasure to work withDennis A.
Customer did not leave a comment.Harold P.
Best of the best At this location! My only issue is not with this location, it's with uhaul not offering rewards for customers like myself who rent a lot of equipment.Jason S.
This is a very nice facility in a convenient area.Bernard R. | Overall Experience
Giovani was very helpful and very kind!ELDIA T.
Customer did not leave a comment.MICHELLE S.
Customer did not leave a comment.Dorothy B.
I don't think I was credited enough back from total cost considering I never moved into the storage and signed contract on Saturday and then cancelled it on Sunday all within 24 hour period of time. I paid over $420.00 and only am being credited back 189.99 I have been happy with UHAUL for years, but this is the first time feeling like I should have not been charged so much for never moving in and especially since it was within 24 hour buyers remorse period. I understand only one customer by phone that was turned away according to Vince on Saturday who may have been a potential customer for the two that I had rented but not moved into. Thanks. Customer Receipt No. 3284-101939-211800 JULIE THORESON 95 PAUL WAY CARSON CITY, NV 89706 (360) 743-1385 Saturday - 10/16/2021 - 8:25:47 AM CARSON CITY STORAGE, 3284 3649 ARROWHEAD DR. CARSON CITY, NV 89706 (775) 350-4399 ROOM DESCRIPTION THRU PAID AMOUNT C14 (1) - 10X10X8 DRIVE UP 1ST FLOOR OUTSIDE LEVEL NO CLIMATE ROLLUP ✓ ($189.97) Sub Total: ($189.97) Tax: $0.00 Charge Total: ($189.97) ************6239 Custom Refund Payment ($189.97) Payment Total: ($189.97) Change Due: $0.00 Account Balance: $0.00 X X Customer's Signature Employee's Signature (KRISTEN CCS)JULIE T. | Overall Experience
Customer did not leave a comment.Amber Rose A. | Overall Experience
The Arrowhead location was the second attempt to return the truck. Original return location was 4440 E Highway 50, Carson City, NV. We arrived at the location about 7:30 PM. Facility out of the city was completely dark and the driveway was chained off for the night. I originally chose a location in Gardnerville close to the location of the home we were moving to. I then got a call from someone at the 4440 E Highway 50 and said they had a critical need for a 26 foot truck and could I deliver it to them instead of the Gardnerville location. Trying to be a nice guy I said sure zi think I could do that. She changed the return location so that when I picked up the truck the contract showed her location for a return. There was no mention of having to return the truck before they closed or any instructional how to. Return the truck if we're closed. So here I am pulling into a short driveway that is all dark and finding a chain so close that the end of the truck was left hanging just off the white line of this 4-lane busy Highway. To avoid having to back out into oncoming traffic to get to the Arrowhead location that was given to me by a kind after hours online support person, to avoid backing out I had manuver the truck using a wide bike lane to be able to get back on the Highway nose first. Then surprise the Apple Map directions to the Arrowhead location was blocked by a nasty traffic accident so we had improvise an alternate route. Finally over an hour later arrived at the recommended return location. But it was closed too and dark with no signs telling one where to drop the key. Called online support again and they said just take phone photos of the odometer and gas gauge, leave the key under the seat and call them in the morning. In the morning I found I still had a blanket to return so I drove back to Arrowhead where the U-Haul rep was very helpful and understanding. He finished the return paper work for me. After that experience, I would suggest that U-Haul corporate mangers or exces should go out regularly and try returning a truck after hours and judge how they feel about the current system. I was lucky and could draw on previous school bus driving experience to get the truck safely back on the road from the 4440 E Highway 50 location short, blocked driveway.JOHN HERMAN S.
A well-maintained facility - accommodating staff... I recommend this facility.Donald C. | Overall Experience
The lack of security comfort in the gravel area is concerning. The rest of the facility appeared to be okEDWARD B. | Overall Experience
Customer did not leave a comment.Hugh P. | Overall Experience
I am very impressed with the facility , it is immaculately clean & well maintained , the staff Giovanni was very helpful , accommodating , pleasant & friendly, I liked the fact my storage and the car parking storage are within few steps to each other I will keep this place on my list & definitely recommend it to others .ANNABELLE V. | Overall Experience
Very clean and secure. Office was friendly and very helpful. The front office was extremely busy because of fire evacuees like myself and were working extra long.BARBRA C. | Overall Experience
Customer did not leave a comment.Steven S. | Overall Experience
The people make a business !! Mr. Giovanni is your best asset and wonderful person. Thank you.GARY P. | Overall Experience
We were evacuated due to the Caldor fire and suddenly needed to find a storage unit to store family photos and memorabilia to keep them safe. The staff were professional, friendly and helpful throughout the entire process. I would highly recommend this facility for all your storage needs.Derinda L. | Overall Experience
Vince went out of his way to change my reservation so I could drop my truck at the storage space that I was dropping off. Really appreciate it. He seems to care about his customers!ERIC G.
Thank you. Staff was always very helpful.Mary H. | Overall Experience
Very satisfiedSHAUN L. | Overall Experience
Staff was super helpful and friendly any time we had questions. I would definitely recommend to my friends and family!Martha M. | Overall Experience
Customer did not leave a comment.JONAS E.
Very nice young manDanelle K.
Customer did not leave a comment.Helen E.
There were a couple of times in the beginning where you didn’t take out my payment as I was set up for auto. Therefore I was being told I was late and had late payments . After finally fixing it on your end it was good to goSCOTT O. | Overall Experience
Customer did not leave a comment.Loren S.
Customer did not leave a comment.Jon Z. | Overall Experience
Friendly service, treat customers exactly how you are right now.Gene C.
Customer did not leave a comment.Gina C.
Staff was always friendly.Rebecca M. | Overall Experience
Customer did not leave a comment.Nancy R.
Customer did not leave a comment.Owen G. | Overall Experience
Customer did not leave a comment.paul N.
Customer did not leave a comment.Brittany W.
Customer did not leave a comment.Brandon B. | Overall Experience
Staff was professional and very helpful! I would recommend this storage facility over any in the area. Manager was especially friendly and helped our move happen smoothly.Kyla F. | Overall Experience
The young man that help me pick up the truck was very polite and helpful.Kathleen H.
Customer did not leave a comment.Paul D.
Great serviceKyle P. | Overall Experience
Customer did not leave a comment.Mitch Q. | Overall Experience
Giovanni was polite,efficient and courteous and when we couldn't make it on time extended our reservation and made it happen!BRIGITTE T.
Spacious and clean units. Staff was always super friendly and willing to help when needed. I will definitely be using them again if I have storage needs.Noel L. | Overall Experience
Thank you so much for your great customer service. I really appreciated your flexibility with my use of the free move in truck.Jacquelyn S. | Overall Experience
Customer did not leave a comment.Craig H. | Overall Experience
great place very safe very helpful staff giovanni is the best folks inexpensive. well lit thanks again please cancel auto pay rawRICHARD W. | Overall Experience
Nothing, the employee(sorry, I don't remember his name) was excellent. He was excellent at customer service and he was just a nice person. Efficient at his job and made this a good experience.Michael H.
Customer did not leave a comment.RONALD H. | Overall Experience
Thank you so much for your great customer service! I am from WA state in Carson City to attend funerals for both parents. The owners and staff at Carson City Storage were so helpful with my situation and needs. Many thanks and blessings.Jacquelyn S.
I really appreciate it everything everybody did for me. I lost my mother and I was going through a very hard time and you all were there for me. I will remember that for as long as I live. Thanks again everybody! I highly recommend this place for anything you need to storeBarbara N. | Overall Experience
I used Vinny’s to store my RV. It’s the best place I’ve ever used. I’ll be next season!KAMEHAMEHA H. | Overall Experience
First, the truck was unsafe to drive, the mirrors were lose and moving all around as I drove down the road. I couldn't see next to me or behind me. Dog chewed up the center and seats and smelt like cigarettes. Office was closed at 2:00 when I went to drop off the uhaul and I was told to bring it back at a later time because there wasn't anywhere for me to park it, which ended up adding mileage to my total. I was not happy at all.Kaylie O.
Not much. Staff was exellent, fast, extremely friendly, and competent.Melissa R.
Customer did not leave a comment.Eric G.
Customer did not leave a comment.Jereesa G.
Staff was very friendly, and I would use them again, if circumstances needed.Stephen G.
I don't know that anything can be improved! Giovanni was amazing and super helpful! He was even able to accommodate an early pickup so we could get our move done earlier. The truck ran great and did what we needed it to do. If anything could be improved, maybe having a set of snow chains for the vehicles available for anyone moving over mountain passes. That was our only issue with our trip. We had to purchase chains to get over the pass. Unfortunately, the chains are now useless due to none of our current vehicles utilizing that size chain. I do understand that this is not something U-Haul does and our experience was unique. Just something to consider. Either way, was very thankful for the availability and accommodations made by this location of U-Haul.JENNIFER P.
This location was the easiest and friendliest UHaul pickup experience I've ever had. This location is slightly farther than the one I normally use, but I will check this location's availability first from now on.Matthew B.
Facility was immaculately clean. Facility staff were very fast with getting my unit setup, which I appreciated because I was on a time crunch. Overall WAY better than other storage facilities I've dealt with in the past.RANDALL A. | Overall Experience
Have had a storage unit with you for 5 years, upon removing our items there had been some mice that ruined a few of our treasures, as well as water and dirt had entered the unit. We thought you might want to know that for future use. Staff: Had an issue where there was solid ice by our unit, when I got out of the car I slipped and fell on the ice. Your staff member was rude and not helpful. When moving out your staff member was friendly. Different staff worker.DAVID M. | Overall Experience
I used this facility to store my household items and used it for almost 17 months. I highly recommend this place. Giovanni is friendly and very responsible in communication.YATHEEPAN V. | Overall Experience
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Wade P.
The Staff at this U-Haul location is excellent. The truck had 98,166 miles on it and it wasn't there fault. U-Haul should upgrade there equipment.BRENT T.
Outstanding customer service!!!Bryan M.
Customer did not leave a comment.ZACH S.
Customer did not leave a comment.Robert S.
The U-Haul program and Store Manager on East Williams St let me down. The manager at CC Storage made it right.Thomas M.
Your dealer associate has a phenomenally positive customer service attitude and has earned out business henceforth. On another note, though we had completed our precheck online prior to arrival, the U-Haul dealer website was not allowing the associate to complete her portion in a timely manner, resulting in a 45 minute delay. From my experience with other local U-Haul dealerships this is not unusual and is a source of frustration for both the associates and the customers, not to mention a source of wasted time/money for both the customers and company..Kurt D.
Team was very easy to work withCRAIG STEPHEN H.
Customer did not leave a comment.Laura M.
Great customer service!Rebecca M.
Staff went above and beyond! This is my new preferred location.Franklin M.
Customer did not leave a comment.Kent S.
Customer did not leave a comment.John O.
Customer did not leave a comment.Thomas O.
Customer did not leave a comment.Mark E.
Very satisfied with service-Giovanni is an excellent employee who has helped me many times during my move to Carson City Nevada recently. Please recognize the young individual named GIOVANNI as a valuable employee. Customer James LoukasJames L.
Nothing to improve on. Giovanni was amazing. Informative and professional. I'll only rent from this office from here on out. Thanks for the easy, no hassle, service!Rodney S.
Giovanni at the 3649 arrowhead dr in Carson City Nevada Location was excellent to deal with awesome peoples skillsOrlando A.
Unfortunately, they did not have the units advertised, and in fact no units at all. They did refer me to another facility. Either they or U-Haul need to be better about updating information.Jeffrey T. | Reservation
I stopped by this storage place at uhaul and the guy at the front desk said it was not available! Please cancel this reservation immediately! He told me you do not update your inventory! Very upset.Julie P. | Reservation
Customer did not leave a comment.Michelle L.
Kristin was extremely helpful, friendly, and efficient.William H.
Customer did not leave a comment.Jeffrey L.
Quick and courteous service. Awesome!Michael C.
Customer did not leave a comment.Dennis M.
Giovanni was fantastic. The customer service was above and beyond any of my expectations!! The truck was clean and giovanni had everything ready when we arrived. U Haul needs more Giovannis!!! Thank you so much for all you did for us.Marlo B.
Customer did not leave a comment.Ashley P.
Giovanni was extremely helpful and knowledgeable when I inquired about storage and truck rentals. Great personality! I had to store all of my personal items until my house is done being built so, thru all the stress I am dealing with it was a relief to get all my questions answered. I will be returning soon to remove my things and rent a truck. Thankyou again to a superior employee who cares about customers.Paulette P.
Friendly and accommodating!Tiffany M.
Very small location BT Giovanni was a huge help in getting everything set up. Obviously knew what he was doing, helpful, respectful. Without question I would recommend people renting from this location.Eric S.
Customer did not leave a comment.Susan F.
WORST moving experience imaginable. First my reservation wasn't available on the date scheduled. The â€œfixâ€ suggested was to pickup my truck in Portola, CA-not even KIND OF CLOSE to Carson City. Then instead of transferring my updated reservation (with a much small sized truck), they cancelled the entire thing. So when I returned to have my tow trailer attached I was informed that they now did not have my trailer. I then had to wait another day (when I should've been well on the road at that point) and drive all the way to Reno (opposite direction of my travels) to pickup the trailer that should've been waiting for me in Carson the PREVIOUS day, per these so-called â€˜reservations' I had made. And at no point did any staff or management offer ANYTHING to compensate for the ridiculous inconveniences that all of this caused. I will absolutely NEVER use U-Haul for my moving needs in the future; and I'd suggest the same to everybody!DOMINIQUE D.
Geovanini is a great asset to your company! He is a kind and thoughtful employee. His kindness and professionalism made our challenging moving experience much more bearable.ERICA B.
Drop off location was great, the guy was very courteousDerrick W.
Customer did not leave a comment.Blaise K.
Customer did not leave a comment.Marvin R.
Customer did not leave a comment.Carol C.
All good thanksErik C.
The uhaul customer service phone representative told us to arrive at the location at 9 or face late fees and threatened us that the vehicle would be reported stolen. We arrived at 9. The location only opens at 10. This was another hour lost of our time at your service locations. Also the threatening phone rep neglected to update your system and the location clerk had to call you guys to check because we didnt appear there, wasting even more time because it takes ages to reach you. The location clerk was wonderful and offered great service. Additionally the whole rental process handled by the phone representatives was appalling. As it was a multiple day rental i couldnt have changed anything online. The first reservation was inputted for the wrong dates and then cancelled. Then the second reservation we managed to secure for 12 days was changed to a 2 days rental period, I had to call from abroad to change it back to a 12 day reservation. Finally after renting the truck the contract did not specify and return location and once again shortened out return period to 2 days instead of 12. The phone reps where snippy and unaccommidating. Overall the process was chaotic and stressful because the reservation kept changing because of poor incompetent employees and it was out of our control.shai B.
Reservation was taken but not communicated to the location. Drove an hour, very bad uhaul customer service, great service at location. Giovanni at the location helped find another storage.Robert H. | Reservation
We called and reserved a storage space. We gave credit card information and got a confirmation number too. We called back to verify and we were told no space was available. Very disappointed!!!!ALLEN L. | Reservation
Customer did not leave a comment.Mike E.
The gal who worked there was so friendly & helpful!!Diane D.
Excellent assistance both on the phone when I called to verify rental and trailer information and when we arrived to pick up the trailer. Provided thorough and useful check of the trailer, provided photos to document trailer condition and marked major damage locations. Highly recommend location for customer service attitude!! He even shared moving and packing suggestions when we told him what we were moving!David K.
Giovanni provided excellent customer service!! Other U-Haul facilities could benefit from his customer focus and ability to work with the customer to make sure satisfaction is achieved. Well done!PAUL B.
Good, friendly service.Robert E.
Giovanni did an awesome job. Highly recommend.Glenn L.
Only revived 6 blankets not 12. Still a good experienceCory L H.
My whole experience in working with Giovanni and renting the U-Haul truck was excellent. He was super helpful in every regard and I really appreciate the effort he put into helping me with any questions I had. It was a great experience all the way aroundGARY B.
Storage was good and easy to get to, safe and secure facility.Brent H. | Reservation
Staff is very polite and professional.david c. | Reservation
Customer did not leave a comment.Jose U.
After making the reservation Giovanni called the next day and told me the 10x10 that I had reserved he didn’t actually have but he gave me the number for another storage company and I got one.JOHN P. | Reservation
Customer did not leave a comment.Robert T.
Need more extra rental truckBenjamin B.
Vince and Giovanni are AWESOME!!! Very professional. I will definitely use this location for future uhaul needs.chris K.
The drop off was very clean and invitingTom T.
This location is amazing. Giovanni is a top notch sales and rental agent. He covers all important items such as, information about equipment and related documents for rentals. He is extremely polite and friendly. Giovanni deserves a award for always going above and beyond my expectations. I wont go to any other uhaul in the area. Thank you for the excellent customer service Giovanni.JASON S.
Provided appliance dolly to assist with unloading. Extremely helpful.PAUL B.
Customer did not leave a comment.Michael W.
Our experience was fantastic and your rep made sure we were happy. Very courteous staff yet professionsl. Moving is never fun but G made it less painful with his help. Would highly recommend this locationsandy S.
Customer did not leave a comment.alan K.
Tried using the app but it said there was no equipment available. But the manager was able to help.Dale B.
the person that waited on me the best and very helpful you better keep him.DAVID C.
Giovanni was incredible very helpfulElizabeth B.
went smoothShane L. | Reservation
Great placeTrevor F. | Reservation
Greatbobby b. | Overall Experience
customer service is awesomeBrinda S. | Reservation
We had to keep our storage units longer than planned, they were easy to work with and really nice.SANDRA E. | Overall Experience
Very friendly and courteousCATHERINE H. | Overall Experience
All is well and thank you .AMBROCIO S. | Overall Experience