Customer Reviews for Carters Automart
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Carters Automart
Monica G. on
Friendly staff!!!
Leon B. on
Great customer service , great truck, reasonable price. Very friendly staff and a super experience.
Robert S. on
They were more than helpful hooking the rental trailer up to my truck for me as well as unhooking when I was done.
Michael S. on
Fastt,prompt, vary friendly. Courteous.woulf highly recommend this location. Superb staff.
christopher M. on
My original pickup location was changed because they didn't have the truck I ordered. I used the app to pick up the truck and it didn't save me any time. The truck had a check engine light on for a gas cap. The wrong cap was installed for the truck. The equipment that I rented wasn't available and I had to drive to another location to pick that up. The key was in the back of the truck; however, the lock wasn't locked meaning that anyone could have taken it and I'm sure I would somehow have been held responsible.
James D. on
Me Carter was extremely nice and helpful.
Daniel S. on
The truck box was wet and dirty, the interior was muddy. I set up the online pick up, but my reservation, which I made a week prior, had no vehicle assigned. It took an hour to get the truck. Overall, a bad experience.
Jodi I. on
There was pine straw all over inside. And there was trash in the cab.
JEFFREY L. on
Only had six blankets not 12, and had less than 80 miles to empty when I picked it up.
MATTHEW M. on
Fantastic customer service. No complaints. We will use this location from now on.
Erik K. on
Not sure who dropped the ball as the location was quick to blame others but ended up waiting an extra 45 minutes after my scheduled pickup time just to get my truck. I had scheduled a mobile pickup at another location and that location was changed earlier in the week. Get to the location and the website says no equipment has been assigned. Call the number provided and was told someone would be there within 15 minutes. The person arrives and says they will be right back, that they have the wrong keys. I'm thinking right back means 10-15 minutes. 30-40 minutes later they finally return. They tried saying either dispatch or the original location messed up because it was not listed as a mobile pickup yet I could access it on the website. Highly disappointed in the service and a little soap and water goes a long ways on the exterior of the trucks.
Monica M. on
Very friendly staff. Answered any questions I had.
cumberland M. on
I was sent to 3 different locations to pickup then the last was closed and had to get a motel until next day.... very dissatisfied .. drop of was a great experience
Richard F. on
Both gentlemen I delt with were very polite and very helpful in my renting of the equipment.