Customer Reviews for Cartersville Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

The gentleman at the facility was nice. However, the truck leaked on our furniture badly. We were moving my Mom into Assisted Living and had a rainstorm that day. The truck leaked badly leaving her sofa and a mattress soaking wet. This was a very big inconvenience as the items could not be used until dry. Totally messed up her moving in day.

Rating:

5.0

A very nice gentleman rented the trailer to us. I would rent from this location again.

Rating:

5.0

Everything fine

Rating:

5.0

I thought everything was fabulous! Customer service is above and beyond amazing!

Rating:

4.0

The truck should have a full tank when picked up. The fuel was on empty for us which was very inconvenient.

Rating:

5.0

I reserved the 6'x12' trailer online and completed the rental at the office. The manager was courteous and my checkout was quickly processed.

Rating:

1.0

The vehicle was dirty. Also, the vehicle had a strong smoke smell, ashes were on the floor, the floor was also sticky like someone spilled a liquid on it. Told the attendant when I returned the vehicle 45 minutes later and he was unapologetic and just said no returns or discounts.

Rating:

5.0

Great service. The owners are friendly and helpful. 5 stars for sure!

Rating:

5.0

Excellent

Rating:

5.0

always good

Rating:

5.0

Very, very nice staff:) everything was done in a quickly manner, which means a lot to me when you don’t have a lot of time:) Benny and his staff was very nice!

Rating:

5.0

They were very easy to work with and extremely straight forward with the rental process

Rating:

5.0

Fantastic experience. Great local staff to work with. Highly recommend and we will use them again as we rent trailers often.

Rating:

5.0

The new gravel lot was a bit muddy the rental experience was great

Rating:

5.0

Benny was very helpful:) I am positive he takes care of his customers:)

Rating:

3.0

The truck too old it was hard to drive, I don't want rent from this location again.

Rating:

3.0

Charged me an extra five dollars for no reason and never called me to explain. Will not use u-haul again

Rating:

1.0

Awful experience.

Rating:

5.0

Nice friendly man in charge of facility. Great experience. Highly recommend

Rating:

1.0

Owner was rude, no walk through done and we are being charged by the drop off location due to this pick up locations failure to accurately complete documentation. We will be disputing the charges.

Rating:

5.0

Always perfect experience

Rating:

5.0

Great service. Very clean and the staff was excellent.

Rating:

3.0

Did not have the moving blankets I ask for when making the reservation but did give me my money back.

Rating:

5.0

Great staff very friendly guys with an awesome dog! Will use them again for future things.

Rating:

5.0

Nothing! The owner and staff were top drawer in every way! Going forward, my truck rentals will occur at this location only!

Rating:

5.0

Nice man and nice service.

Rating:

2.0

The customer service is terrible

Rating:

5.0

Above N/A This was a dropoff visit

Rating:

5.0

Patient and support with any additional concerns

Rating:

4.0

The breaks were not good 😳

Rating:

5.0

Great service and his dog is super friendly!

Rating:

5.0

Great job

Rating:

5.0

Great customer service! Amber is a doll. The owner is cool, too.

Rating:

3.0

It was very difficult to pull the truck into this location without stopping traffic.

Rating:

3.0

The office was kind of hard to locate at first. The staff was friendly and helpful.

Rating:

1.0

The truck was parked in mud on every side. The left front tire was low on air. I had to pump it a couple of times at my expense. A traction control indicator came on and off intermittently as well. The dealer couldn’t be located without calling and getting the manager to walk over and direct us to the office. Could have used a 4 wheel drive to get to the office. Manager was not helpful when I had a problem. Rebecca, with road side assistance, was fortunately very, very helpful, and solved my problem. I won’t rent from this location ever again. If the website sends me there, I’ll call another dealer directly.

Rating:

5.0

Phoned in about an issue. A friendly young man answered the phone right away, listened to my concern, and said he would look into it right away. Problem was quickly resolved. Joe M

Rating:

5.0

Great customer service Fast and reliable

Rating:

5.0

Always a pleasure renting here!

Rating:

5.0

A real pleasure doing business with

Rating:

5.0

Nothing. Friendly and efficient staff.

Rating:

3.0

The manager over the property had his dog inside the building not so much problem had he been in a cage the dog wasn't aggressive but I couldn't move with almost stepping on the dog i also ask could i use the wifi to transfer money to my account he said no password can't be given out because of securities reason i just thought that was weird

Rating:

1.0

We reserved a couple types of dollies and when arrived we learned they didn't have any to use. We ended having to go buy a dolly so we could move. No attempt was made to let us know this was the situation beforehand and left us making several phone calls in the lobby trying to secure one. The location is difficult to get to due to the poorly maintained roads. I will never consider using this place again.

Rating:

5.0

Difficult to get into due to construction, but everything else was great!

Rating:

5.0

I literally arrived as U Haul was closing as I was unaware of the 1 pm closing time that day. ( another u haul location had kindly reserved the truck for me ) The store manager restated the computers and I was able to rent the truck that really had to happen that day. Very thankful.

Rating:

2.0

Facility was new, but where you park trailer is far from the main office. The facility is located in a bad neighborhood and not obvious where the entrance is. As a result, I pulled into the parking lot of a seedy motel (looked abandoned) that was down the access road of where the Uhaul facility was located. What I really did not like was that they told me to unhook the trailer myself in the parking lot that was away from the facility (near the seedy motel). I have never had to unhook any trailer that I've rented, and I've rented at 4-5 in the past year. It would have been nice to at least have someone accompany me in that dangerous looking area, while I unhooked the trailer. The whole experience was uncomfortable.

Rating:

5.0

I had a 5-star experience and would recommend this location to anyone!

Rating:

5.0

Lower your rates. 800 +dollars for a small ten foot truck is rediculous.

Rating:

1.0

Nobody was there I had to unload the trailer alone, very poor service, I want my deposit

Rating:

5.0

Very nice people

Rating:

1.0

Avoid this place even if you have a reservation the chance of you getting it are slim to none. I would avoid dealing with the owner as well he to be is racist and blames the renter not themselves.

Rating:

3.0

There was trash in back. I filled it back where it was but still was charged for 2 gallons of gas .

Rating:

3.0

It was ok but the tires out side was nasty

Rating:

5.0

Said they did not take bookings from uhaul

Rating:

5.0

Outstanding service!! Very effective and efficient!! Will definitely use again.

Rating:

3.0

Hours are short on day we dropped off. The location is rough for domestic cars. There was no one at the location and then I got charged $2.14 when we put $15 of gas as we left it as we got it!

Rating:

5.0

The location where I rented was great as was the owner operator. The trailer was very smooth. If I need a trailer again I will go here.

Rating:

5.0

Great customer service.

Rating:

5.0

Good exp and no concerns. Agent on duty was really helpful!

Rating:

5.0

The staff was fantastic! Very friendly and easy to work with.

Rating:

5.0

The staff is very friendly and helpful.

Rating:

5.0

There is a problem with C60 door that I never addressed with management The door would never stay open without numerous attempts to roll and unroll until it would stay open Very annoying Many times I had to prop it open I did not break it, the facility is old and and needs the door refurbished

Rating:

5.0

I liked the location. It was away from a lot of busy city. Nice, quiet area. Great people to work with.

Rating:

5.0

First I would like to thank all who helped me the employees treated my family and myself with a very professional attitude. Made us feel like we have know each other for a long time. Always available for questions. I highly recommend this facility.

Rating:

5.0

Terrible experience, would not recommend. Could not make contact, had to leave a message EVERY time I called for a call back. On top of the terrible service, realized when I was moving out that the roof had been leaking on my furniture. The question from the owner was, "Did you get the insurance?" There's no insurance for incompetence sand facility neglect. Epic fail.

Rating:

5.0

Awesome facility to rent from highly recommend and will use again.