I have already lodged a complaint with corporate regarding ny needing to rent from this facility. The person I rented for previously had someone rent for her 3 days prior and that person stole her items,but returned the items, only for uhaul not to let her retrieve her items, even though she identified all the items and was the emergency contact. But was never contacted when they couldn't get the lease holder. Common sense says allow her to get her items. Your regional manager, Steven Mansfueld is an idiot and Uhaul managers and regional manager didnt even follow your own procedures. They never called the emergency contact. Instead, the emergency contact contacted them, told them the scenario and uhaul still denied her right to regain her possessions. If they were thrown out or discarded when I rented another truck and could have picked them up, then there will be a lawsuit for their stupidity!
Nicko P
Cartersville Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cartersville, GA 30120
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Customer Reviews
- 4.5 Average Customer Rating
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The owner/manager is nice, but the location is harder to get to, the light to exit is excessively long. The terrain was damp. Maybe if the uhaul system wasn't so pathetically slow, it wouldn't had seemed bad.
RICHARD SGreat experience. Denny was real helpful and constantly communicating with me. Easy.
MARTIN OWe had to hook up trailer ourselves. Not very friendly attitude from personnel. Back door didn’t close and open smoothly. It needed lubricants.
William MQuick and Easy...Thanks.
Jose J