The girl who works at pick up location is awesome . But her manager at uhal was a complete jerk....Ymber C.
Customer Reviews for Cartersville Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I liked the location. It was away from a lot of busy city. Nice, quiet area. Great people to work with.Sally F. | Overall Experience
The side of truck said rental was 19.95 I was charged 29.95Brenna R.
Very disappointed that they charged me for 2 days and if had it back by 10am the next morning they would only charge me one.. so I rushed my hauls and cleaned the 5x9 open traler back at 8:30am. and they still charged me for 2 days. Even though I made there request.Leroy B.
Customer did not leave a comment.Robert D.
First I would like to thank all who helped me the employees treated my family and myself with a very professional attitude. Made us feel like we have know each other for a long time. Always available for questions. I highly recommend this facility.MEREDITH B. | Overall Experience
Tow dolly was damaged and unusable but the U-Haul representative immediately made arrangements to pick up the tow dolly at another location only 4 miles away and arranged for all the paperwork to be updated so I didn't have to start all over. This is the second time I have used this location and i will continue to use them in the future.Don P.
Everything was great.Theresa R.
Have more Representative on Saturdays. She can only help customer at time.Arlene R.
Terrible experience, would not recommend. Could not make contact, had to leave a message EVERY time I called for a call back. On top of the terrible service, realized when I was moving out that the roof had been leaking on my furniture. The question from the owner was, "Did you get the insurance?" There's no insurance for incompetence sand facility neglect. Epic fail.Michael W. | Overall Experience
Customer did not leave a comment.Damisha M.
Awesome facility to rent from highly recommend and will use again.JOYCE G. | Overall Experience
Customer did not leave a comment.marty W.
Customer did not leave a comment.Fred S.
Hit with fees that are now outstanding. Didnt know until I called uhaul.Jazmen H.
Customer did not leave a comment.John K.
Took over an hour to complete the order and could not get help from online customer serviceTIFFANY W.
Customer did not leave a comment.Hope C.
Per U Haul requested i drop off at different location than city (Rome. GA) where is was using UHaul vehicle, requested to take to Cartersville, GA location about 22 miles from Rome. Left after hours since location in Cartersville, GA closed at 4:00pm. Dropped off at 4:38pm and used drop box. Did not have my cell phone at time of drop off but vehicle was clean, fuel tank full, and called UHaul once had access to phone to notify them vehicle had been returned.BLANFORD J.
Customer did not leave a comment.Elizabeth B. | Overall Experience
Contract was changed which cost me extra unfortunately I was unable to make any changes to it once I left the facility and realized what had been done I am still in touch with U-Haul company to see if they can make any adjustments but this has been an experience that I don't think I will repeat.ANTONIA I.
Took November's rent out of my bank without authorization... I stop by on the 10th as courtesy to let them know I had vacated (A/21) the space the around the first of November....TERRY M. | Overall Experience
Customer did not leave a comment.Melissa C.
Customer did not leave a comment.KYLIE L.
Customer did not leave a comment.George H.
The trailer I rented was waiting for me. It was transferred from another location. Saved me alot of time. ThanksPhillip G.
Customer did not leave a comment.Kendra P.
Nothing. Had a great experienceMatthew H.
I will never go back and I DONOT support this business owner. I should have not rented from this place based on the previous reviews but I really needed a truck and it was the closest place to rent it. The worst rental experience ever! I was expecting an easy pick up because I reserved online the day before. I wanted to use the pick up my truck online option on uhaul.com but when I got there to pick up the truck the uhaul.com pick up my truck option did not work. I went in and the lady at the front desk was busy talking to other customers so I waited for 15 minutes for her to talk to me. I got tired of waiting and I was in a hurry so I approached her about having reserved the truck and needed to get on the road. She said the truck wasn't ready yet and she couldn't find my reservation in the system. Really? I have it right here on my phone? It's confirmed. Well, I eventually got the truck and was on my way. I had the truck for 3 hours and brought it back. When I got there the owner was at the desk and proceeded to tell me that his employee quit her job because of me. The owner blamed me ( a paying customer ) for his employee quitting her job. The lady was obviously not trained properly and did not enjoy her job. The audacity of this business owner to blame his customers for his employees lack of training.Jeremiah T.
I rented a dolly and a dozen moving blankets. Upon my arrival and with ample notice, they did t have a dolly joe the blankets available. When I asked them why, they have me a bunch of excuses and apologized. There were literally 3 to 4 Uhaul locations within 5 miles of this location they could have drive to to get the needed supplies. Very poor customer servicebobby S.
Need to make sure the vehicle is road ready and everything works 1. Could not get the ramp out (stuck) 2. Truck stalled on us twice goin down hi wayDennis B.
This place is a very poor representation of Uhaul. When I arrived at the location, I was asked to wait 5-10 minutes while two employees conversed. It took more than 15 minutes for them to prepare the paperwork to issue a trailer to me. Mind you I had a scheduled pick up time. When I signed for the trailer the employee said I would find it outside and to go ahead an hook it up myself. I told him I would need help as it wasn't something I did frequently. He said he didn't do it because the trailer was heavy. He followed me out and I tried to hook i up and couldn't lift it. He didn't have a jack to use to raise the hitch and didn't want to lift it himself. He suggested I call someone to help me connect it. I don't know people I can just call for something like that. I told him to cancel the reservation because it couldn't be hooked to my truck. He said that was not possible and assisted me with attaching the trailer. He never gave me the appliance dolly I reserved and paid for. When I called to tell them it wasn't in the back of the trailer, the female employee indicated the fee would be removed. I will never again use this Uhaul location and greatly question using Uhaul at all if this is the quality of representatives you have.Barbara B.
I always use this location. I have used them several times over the past 8 yrs. I would recommend to anyone.Jamie B.
Very courteous and polite. Great experience. Thank you!!!Rebecca T.
Customer did not leave a comment.Nancy S.
Figure out who's renting what and when they call to confirm don't just agree also NEVER over charge people. Won't go back ever!!!!Randi T.
Just not a very inviting location.randell G.
Customer did not leave a comment.Kianna S.
Customer did not leave a comment.FREDERICK Y.
Customer did not leave a comment.david S.
The vehicle was not clean. I wiped it down with wipes I had with me. There was an opened bottle of Coke under the seat and a small container that had to be thrown out. The truck ran well and gave us no trouble. The service we received at the counter by the young woman made up for the lack in the vehicle care. She was very personable and willing to help however she could. That is the reason I would recommend to a friend. I can clean a vehicle but I can't give an employee the right disposition. She did that on her own.!Edward B.
Customer did not leave a comment.Laura M.
Customer did not leave a comment.Jane W.
Can't change a thing.Willis W.
Road construction make ingress and egress a challenge.Dean G.
No issues and very kind office staff.ANNETTE CAROL B. | Overall Experience
The unit was clean and empty when we arrived with our stuffJASON B. | First Impressions