Customer Reviews for Cartersville Self Storage Center
(U-Haul Neighborhood Dealer)

409 reviews

269 Cassville Rd   Cartersville, GA 30120

(770) 607-9196

Office Hours

  • Monday - Tuesday:
    10 am - 11:30 am / 12:30 pm - 5:30 pm
  • Wednesday:
    24 hours
  • Thursday - Friday:
    10 am - 11:30 am / 12:30 pm - 5:30 pm
  • Saturday:
    9 am - 11:30 am / 12:30 pm - 5 pm
  • Sunday:
    12 pm–4 pm

Services at this Location:

Contact Us

(770) 607-9196

269 Cassville Rd
Cartersville, GA 30120

Services at this Location:

Office Hours

  • Monday - Tuesday:
    10 am - 11:30 am / 12:30 pm - 5:30 pm
  • Wednesday:
    24 hours
  • Thursday - Friday:
    10 am - 11:30 am / 12:30 pm - 5:30 pm
  • Saturday:
    9 am - 11:30 am / 12:30 pm - 5 pm
  • Sunday:
    12 pm–4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The inside windows were dirty. There was an issue with the tire pressure monitoring system, and one of the tie down rails in the back was partially detached. This isn’t the dealer’s fault, but the app kept freezing up when I was trying to add photos. O tried to close the app and open it up again to load photos and it said my process was complete.

Steven B 
Rating:
5.0

Customer did not leave a comment.

Carl W 
Rating:
4.0

The trucks steering and front suspension were worn out. The front tire were out of balance. The truck needs a front end alignment. I had a real problem keeping the truck in my lane when I hit a pot hole or a rut. I was completely exhausted at the end of my 500 mile battle.

Michael P 
Rating:
5.0

To whom it may concern, I have moved multiple times and I can say this was the best experience I have ever had with a storage company. The Manager on Duty was the best thing about the service. He is fantastic! He demonstrated professionalism, kindness, availability, accessibility, personable, he was just awesome. Someone needs to recognize his efforts. thanks feel free to reach out directly for more comments. Thank you

ALEX M  |  Overall Experience 
Rating:
5.0

What a GREAT facility! For starters, the facility is extremely clean and I didn’t have any pests at all. No one wants to store their stuff and worry about all the nasty critters - this storage facility exceeded my expectations! The owner, Arman, is such a lovely person. He always remembered my name and went out his way to help. His customer service is unmatched. I can’t say enough about the facility and its staff. We will definitely come back. If you’re looking for a place to store your stuff, you’ve found it!

Zackary C  |  Overall Experience 
Rating:
5.0

What a great place! Arman, the owner, is an excellent person to deal with and goes out of his way to help! I’ve had nothing but positive experiences and will always come back due to his great customer service.

zackary c 
Rating:
5.0

Customer did not leave a comment.

Crystal H 
Rating:
5.0

Customer did not leave a comment.

HARRY G 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
5.0

Armand was great once again

Amber H 
Rating:
5.0

Customer did not leave a comment.

Gabrielle W 
Rating:
5.0

I met with the Manager/Owner on the day I returned the truck. He was very nice and helpful with the process of closing out the truck being returned. Great equipment maintained very well. The truck was very clean when I picked it up. Also he cleaned up the truck at Checkin of truck. I highly suggest this location to conduct business at.

Chris R 
Rating:
5.0

Gentleman helping us was super friendly. He made checkin quick and effortless. The truck was ready and waiting when we arrived. Would definitely recommend this location.

Mackenzie H 
Rating:
5.0

Amazing service and incredible overall

Juan J 
Rating:
5.0

Everything was great!

Donna G 
Rating:
5.0

Great customer service, one of the most smooth going U-Haul experiences I've ever had.

David R  |  Reservation 
Rating:
5.0

The manager was excellent

Steven G 
Rating:
5.0

Keep a great guy that running the location was nice and reliable for me to get in and out

peter c 
Rating:
5.0

Nothing Armand was great

Amber H 
Rating:
5.0

N/A

KEITH S 
Rating:
5.0

Customer did not leave a comment.

Bret B 
Rating:
5.0

There nothing bad I can say the guy there was so patient and helpful.I really appreciated him.

CHEVELLE S 
Rating:
5.0

Truck was great. Armand was extremely helpful in assisting me with the rental.

Keith C 
Rating:
5.0

Customer did not leave a comment.

George P 
Rating:
5.0

Cartersville Storage has been a great experience. Words I would use to describe it are helpful, kind, professional and courteous.

Keith P  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Jeff P 
Rating:
3.0

Your U-Haul system is all messed up. First they gave me a reservation at a place that was closed on Friday so when I show up on Friday, I have to call the number on the front door and they say they’re closed and they can’t rent it to me when I have one reserved for two days. So then when I find another one at least they’re a decent location. But then I’m forced to use your app to sign in I have to download a freaking app. I have to use it instead of just using the Internet. I don’t want your app. I think your app is garbage. There’s no one there at the time to drop it off so I have to use your piece of garbage app. Then I have to take off restrictions that I have on my phone for showing my location because you have to use my location so I have to do even more adjusting with my phone. I don’t think I’ll be using U-Haul again if it’s gonna be this much of a hassle every single time I have enough things on my phone I don’t need a U-Haul app that I’m going to delete immediately after that’s retarded. You people know that if I use U-Haul every day sure I might need a nap but I don’t, no one does

Jeromy C 
Rating:
5.0

Customer did not leave a comment.

Andrew C 
Rating:
4.0

Canceled

Simeon B 
Rating:
5.0

Customer did not leave a comment.

Joanna L 
Rating:
5.0

Customer did not leave a comment.

EUGENE B 
Rating:
5.0

Great customer service!

Michael B 
Rating:
4.0

I couldn't have found a better place. I was treated respectfully and always had access to my belongings. Only problem that I did have was one of the units had let some water into it ! Not a lot but I could see the floor wet on one side. Unfortunately a two antique dressers from the mid 1800s and a mirror had mold or mildew on them! After a good cleaning it appears nothing was permanently damaged . Blessed I am.

LISA P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfes T 
Rating:
4.0

The truck needs to be serviced It was supposed to be a smooth ride it was jumping and rock back and forth in my seat

Aldrick S 
Rating:
5.0

I forgot the guys name but he was great…answered all my questions. Checking out and back in read a breeze. Brian Wheeler

Brian W 
Rating:
5.0

Nothing. Job well done.

Philip L 
Rating:
5.0

Everything was great. We rented a 28ft truck with car dolly and had a 725 mile move. Truck was clean and very comfortable. All the uhaul representatives were very nice ans explained everything great

KEVIN C 
Rating:
5.0

Thank you for the easy truck rental. Just what we needed for the day.

John T 
Rating:
5.0

Customer did not leave a comment.

William R 
Rating:
5.0

Customer did not leave a comment.

Chris C 
Rating:
5.0

It was a wonderful, friendly experience! Thank you for everything!

TIKEYIA S 
Rating:
5.0

Well done!

Philip L 
Rating:
5.0

Customer did not leave a comment.

TERRY U 
Rating:
5.0

Customer did not leave a comment.

Terry U 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Customer did not leave a comment.

Andre E 
Rating:
5.0

Customer did not leave a comment.

Miguel A 
Rating:
5.0

The gentleman in charge was delightful. I would use this location just because of his kindness and positive outlook.

Carol R 
Rating:
3.0

The app used to pick up the truck is very cumbersome and not helpful at all. It would be more helpful for some of the items to be entered ahead of time as well as the multiple forms of identification. If they are available to enter before picking up, it is not easily found.

Valerie S 
Rating:
5.0

Customer did not leave a comment.

Ennis D 
Rating:
5.0

Customer did not leave a comment.

GENE L  |  Overall Experience 
Rating:
5.0

Nothing Costumer Service was awesome

SONYA W 
Rating:
5.0

Everything was very professional really nothing to improve

April L 
Rating:
5.0

The gentleman who received equiptment was very helpfull and went beyond in service. We need more people like him in this world.

CESAR E 
Rating:
5.0

Customer did not leave a comment.

Deborah R 
Rating:
5.0

Management was very helpful and friendly!

Ronnie C  |  Overall Experience 
Rating:
2.0

the check engine light kept coming on and the cost of the millage is way too high when your refilling the gas tank as well. when you lease the truck and return it to the same location you should not be charged millage or have a set millage allowance that you get before you start getting charged extra. if i would have realized this i would have went through another rental company

Ryan T 
Rating:
1.0

returned the tank with the amount of gas it was supposed to be filled with and still got charged a gas fee. very disappointed and not satisfied with my u-haul experience

jordan r 
Rating:
5.0

The guy was very professional and would recommend 5/5. He pointed out everything wrong with the body already so I wouldn’t worry too much and also helped ease a lot of financial stress

Austin F 
Rating:
5.0

Customer did not leave a comment.

Shaneeta D 
Rating:
5.0

Armon (I hope I got it right!) was extremely pleasant and helpful with my drop off at this location. My drop off was quick, simple, and efficient. Thank you for your help in making the drop off seamless!

Brittney F 
Rating:
5.0

Customer did not leave a comment.

Jami W 
Rating:
5.0

Customer did not leave a comment.

Steve C 
Rating:
5.0

Thank you for finally getting rid of the spinning ball mount hitch! I always hated that damn thing.

jammie l 
Rating:
5.0

Very nice everything

Guadalupe F 
Rating:
5.0

Customer did not leave a comment.

Christopher L 
Rating:
2.0

I had 2 blowouts and 1 flat on this trailer at separate times. It was not inspected properly by the rental agent

Mark B 
Rating:
5.0

Customer did not leave a comment.

Brian R 
Rating:
5.0

Customer did not leave a comment.

Anne M 
Rating:
3.0

Bait & Switch, I was given a price on UHaul.com and told I need XX amount of money. When getting there the truck I rented was not available only the auto transport was there for near $200 + or - by the time they got me a box truck instead of a pickup the price had almost double. Better to work with folks that give you the whole truth up front “As Penske does”. Next time I have to move anything I will wait until Penske has a truck available. I was not happy with the Bait & Switch asI am 75 and live on a fixed income.

Mike R 
Rating:
5.0

The gentleman that was there made sure all was correct and safely connected. He was thorough in his tasks and explained all items related to the task I needed for towing my car.

Patrick G 
Rating:
5.0

Service was incredible

Aldrick S 
Rating:
5.0

Received a follow up call and the gentleman was so wonderful and informative. Provided me all the information I needed to return my U-Haul from where to park the truck, how to use the self check in and where to place the keys. He was super friendly.

Jonathan J 
Rating:
5.0

Very easy mobile rental!!!

Cedric J 
Rating:
5.0

N/A

Shawn D 
Rating:
5.0

Customer did not leave a comment.

Jose R 
Rating:
4.0

Customer did not leave a comment.

Monesha B 
Rating:
4.0

Customer did not leave a comment.

Tommy R 
Rating:
5.0

And the guy there was really funny and nice

Keyama L 
Rating:
5.0

Customer did not leave a comment.

Gairo S 
Rating:
5.0

Excellent customer service & online support! Easy to reserve online, pick up & return. Armand makes sure you have everything you need!

Erika B 
Rating:
3.0

Customer did not leave a comment.

Ashley G 
Rating:
5.0

Customer did not leave a comment.

Henrry H 
Rating:
5.0

Facility operator was extremely courteous, efficient, and very helpful. He showed me how to use the dolly and walked me through the process step-by-step.

Roberto R 
Rating:
5.0

Customer did not leave a comment.

Tonya H 
Rating:
5.0

Customer did not leave a comment.

Linton M 
Rating:
5.0

This location should get 10 statrs!!! They were wonderful, professional, helpful and took great care. Excellent customer service!!!

Lynn A 
Rating:
5.0

Great customer service great attitude the best we have ever worked with at uhaul

Jerry W 
Rating:
5.0

Customer did not leave a comment.

Jennifer E 
Rating:
5.0

Fantastic customer service! Very friendly and helpful!

Chris P 
Rating:
4.0

the pickup site was changed without informing me, and then the new place wasn't going to be open on the day I needed the equipment, so I had to pick it up early. It was very confusing.

Joy B 
Rating:
3.0

Customer did not leave a comment.

Carlos A 
Rating:
5.0

Customer did not leave a comment.

chris b 
Rating:
5.0

Customer did not leave a comment.

Cathy R 
Rating:
5.0

Customer did not leave a comment.

Rose T 
Rating:
5.0

The manager was extremely helpful. He personally found a 20ft truck for me instead of the large 26ft. His customer service was above and beyond!

Steve C 
Rating:
5.0

Customer did not leave a comment.

Elexis P 
Rating:
5.0

I dropped the keys in the dropped box.

Safira G 
Rating:
5.0

Owner Armand is extremely helpful and knowledgeable about Uhaul and storage.

Todd C 
Rating:
5.0

Customer did not leave a comment.

SHEILA C 
Rating:
5.0

Customer did not leave a comment.

Kennethia T 
Rating:
5.0

Customer did not leave a comment.

Ronnie H 
Rating:
5.0

The vehicle had terrible tire alignment very unsafe for hauling loads please be careful

Yatik S 
Rating:
5.0

Customer did not leave a comment.

Teresa K 
Rating:
5.0

Friendly excellent service!

Jesse A 
Rating:
5.0

This storage facility was great for us. We just needed a room for a month and they were very accommodating. The employee, Armand, was very nice. We weren’t able to get the room I originally reserved, but they had another one that worked just as well and was cheaper. The only thing I didn’t like about it was that there was no gate outside so anyone could just come in. Other than that, it was great and I will use them again.

Amanda R  |  Overall Experience 
Rating:
5.0

They where so friendly and nices

Felicia L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON L  |  Overall Experience 
Rating:
5.0

Great storage company. Had no issues and site manager went out of his way to be helpful. If I ever need storage again I will get a unit here. Very well maintained and clean and accessible.

Sherry C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex D  |  Overall Experience 
Rating:
5.0

We know the owner and he is very nice and cares how his customers are serviced. He’s always looking for ways to be more efficient and ensures the facility is maintained and secure for his customers. It was great dealing with Mario. Thanks, K. Atkins

Cathrine A  |  Overall Experience 
Rating:
5.0

The 10 x 20 climate control storage unit was perfect for our needs. The storage unit facility is very safe and secure, easy to access, and things could not have gone better!💯 The manager Armand is top notch! He is the best manager, and Uhaul is so lucky to have him. The office and premises are always so clean. Armand is so hard-working. He is always one step ahead with any questions or needs, and is so pleasant to talk to!🤓 I will not hesitate to refer anyone that is in the cartersville area; when they happen to need a storage unit or truck. Thank you so much Armand for all you do! I hope we hear from you in the not too distant future. God bless and Godspeed our dear friend. May peace, health, happiness, and prosperity follow you always. Talk to you soon🏞️🌄 Thanks for everything! Sincerely, Lindsey Roberts

Lindsey R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elaine E  |  Overall Experience 
Rating:
5.0

Great location, clean and secure, super attentive and friendly staff and reasonable rates. I would highly recommend this facility.

Cassandra C  |  Overall Experience 
Rating:
5.0

Armond is the absolute best and outgoing storage facility owner! He goes above and beyond to make sure your needs are met. Highly recommend this facility if you're needing to store your belongings

Tony P  |  Overall Experience 
Rating:
5.0

Very helpful and friendly!

Chris N  |  Overall Experience 
Rating:
5.0

Storage facility was well kept, secure. Easy access to unit. Affordable. Friendly manager.

Debra W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATIE A  |  Overall Experience 
Rating:
5.0

Armand was a pleasure to work. He is vey friendly and willing to help the customer in any way that he can.

Lisa W  |  Overall Experience 
Rating:
5.0

excellent storage and manager

Roy W  |  Reservation 
Rating:
5.0

Melissa at this location was awesome. She offered to help find me a truck since 1-800-go-uhaul failed to do their part. Melissa also gave me her cell# just in case we needed her after hours.

Connie S  |  Reservation 
Rating:
5.0

The manager was great. There was some issues come up with the booking, but she had a plan and a way to fix it immediately on 2 separate occasions. She even helped us move and was always available.

TIMOTHY G  |  Reservation 
Rating:
5.0

Melissa and Armand are more than helpful!. I arrived at the storage unit, I needed to leave things on the truck for the morning and Armond helped me with a lock!

Amy L  |  Reservation 
Rating:
5.0

I am very happy with the experience and would recommend to everyone that needs them.

James D  |  Reservation 
Rating:
5.0

What a gem you have in your staff! She was very helpful, and went above and beyond to help us get what we needed! Our thanks to her!!

Wendi R  |  Reservation 
Rating:
5.0

The lady who works the desk, I believe her name is Donna, was exceptionally nice and helpful. She made my experience much more pleasant and is a great asset to the company.

DUSTIN W  |  Overall Experience 
Rating:
5.0

Dedria was always a pleasure to communicate with each month when I paid by phone. I was totally satisfied and secure with leaving my things in storage at Cartersville Storage. I will recommend it.

LAURA Y  |  Overall Experience 
Rating:
5.0

We ultimately chose not to complete our booking with them but, the associate that helped us was OUTSTANDING and if the situation were different, we would have definitely booked with her.

Privacy R  |  First Impressions 
Rating:
5.0

Storage facility was climate controlled and clean on the inside. Loading into facility was easy.

Privacy R  |  First Impressions 
Rating:
5.0

great place.

Privacy R  |  First Impressions 
Rating:
4.0

Very Friendly and fast!

Privacy R  |  First Impressions 
Rating:
4.0

I called the management office for some general questions. Tamera was very helpful. I`d recommend this location to anyone that asked.

Privacy R  |  First Impressions 
Rating:
4.0

The personnel there was very helpful.

Privacy R  |  First Impressions 
Rating:
3.0

Friendly and helpful.

Privacy R  |  First Impressions 
Rating:
5.0

An easy experience to move in to. Found staff very helpful and friendly.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top