Customer Reviews for Cascade Door and Remodel
(U-Haul Neighborhood Dealer)

502 reviews

1101 E 1st St   Cle Elum, WA 98922

(509) 852-7236

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 1/29/2022 - 1/30/2022: Closed

Services at this Location:

Contact Us

(509) 852-7236

1101 E 1st St
Cle Elum, WA 98922

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 1/29/2022 - 1/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
3.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Keep up the good work!

kurt J. 
Rating:
5.0

Customer did not leave a comment.

mark W. 
Rating:
5.0

Customer did not leave a comment.

TREVOR H. 
Rating:
2.0

Grouchy old lady was horrible.

Travis P. 
Rating:
5.0

Customer did not leave a comment.

Jeffery G. 
Rating:
5.0

Thank you always friendly and helpful!!!

TINA L. 
Rating:
4.0

Seems like a car hauler should always be available at all locations. Was hoping for somewhere in Ellensburg.

ROWLAND M. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

WAYNE R. 
Rating:
5.0

Customer did not leave a comment.

Benjamin R. 
Rating:
4.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
3.0

We picked up truck, and we are about 7 miles away, loaded truck and noticed tank was LESS than 3/4 of a tank, took a picture. Called first thing next morning, because we left it with 3/4 exactly in tank. Called 3 times, no call back. My husband left to go down and show them the picture that includes the mileage. It doesn't take 6 gallons to go 7 miles.

Terry C. 
Rating:
5.0

Agent Jessie Patient and helpful with my changing plans and many questions!! Very helpful

Karen C. 
Rating:
3.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Helpful in every step

Daniel D. 
Rating:
5.0

This location was closed and I was nervous about dropping off after a mix up with reservation. The management happened to be there and saw me in lot and came out and made the drop off easy and assured me everything would be as expected! Excellent customer service going above and beyond ! 😁

Carillon K. 
Rating:
4.0

No problems. Efficient. Had my 15 foot truck ready to go when I got there.

Craig S. 
Rating:
3.0

Customer did not leave a comment.

Phil I. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
5.0

We returned the truck after closing time. Tried to make the return happen ONLINE, which was impossible as the UHaul system was down. But we called the help line, and got terrific help from there. :-)

RICHARD B. 
Rating:
5.0

Jessie was terrific!

Colin W. 
Rating:
4.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

JAN B. 
Rating:
4.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Angela and her daughter are the best!! Rent from them often, wouldn't consider doing business anywhere else!!

TIFFANY S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Job well done, nothing more to say.

CURTIS A. 
Rating:
4.0

The front end was covered in bugs, the windshield wasn't clean and we couldn't hardly see out of it to drive it. There was no garbage in the interior but it had not been wiped clean in a while.

Jeffrey P. 
Rating:
5.0

This location was wonderful I was two days late with my U-Haul and they were nothing but kind and compassionate and worked with me both times I couldn't be more grateful to their excellent customer service!!

Rhonda T. 
Rating:
5.0

Everything was perfect!

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

Paula R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
4.0

Your website is very difficult to use. The latest it would allow for pick up was 4:30 am. for some unknown reason for a rental place that's 10 minutes away. I had to rent a truck from farther away because the website was down and by the time I was able to get in, the size truck I needed was gone. Very frustrating.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

RYAN N. 
Rating:
1.0

The above doesn't apply since the address you listed is wrong drop off location. I dropped at location 1212 Miller St Wenatchee Washington as original contract was written.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Angela is great. Use her regularly as this is my “home” Uhaul location. Love her!! The Moses Lake (990 Broadway) was a super close second to her!!

Tiffany S. 
Rating:
5.0

Attendant was friendly, helpful and worked with us regarding the mis-information from the pick-up location.

BRYCE H. 
Rating:
5.0

Service was fine all around.

Nancy W. 
Rating:
5.0

Really nice people and very qualified. I would highly recommend them! They even looked ahead for me and made things happen that I didn't see or expect! Thank you!

britt S. 
Rating:
5.0

None, Andrea is/was awesome, she is a star!

JOHN M. 
Rating:
5.0

Nothing needs improving. My experience was fantastic!!

Becky H. 
Rating:
5.0

Customer did not leave a comment.

RITA B. 
Rating:
5.0

Customer did not leave a comment.

Shannon R. 
Rating:
5.0

Service is great and very professional

scott L. 
Rating:
5.0

Everything was perfect...as usual

Michael W. 
Rating:
5.0

Excellent customer service and understanding of our equipment needs.

Terra L. 
Rating:
5.0

Very nice gal...everything was fast easy and smooth

Michael W. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

I reserved a 6x12 enclosed trailer, shown available at multiple locations a few days before pickup, but received a call At 6:30pm the day before that none were available in all of Washington state unless I were to pick one up 3 hours away. I had to settle for a 5x8 and it totally screwed up our AZ move plans because now I need to make a second trip from WA to AZ with another trailer. The U-Haul rep that called me really didn't care and was unwilling to make any special efforts to help. I asked her to have her manager call me the next day when she was in but I never received a call. I asked about renting a truck but was told the only truck available was a 10'. Very disappointed and now will have the cost and inconvenience of making a second trip. In talking with other people about my experience I've now know this is a common problem with the U-Haul reservation system. If I could rent trailers from another company I would.

William C. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA A. 
Rating:
5.0

Nothing-the gal at the location was great. I could tell she cared and her service was top notch.

scott W. 
Rating:
4.0

I had scheduled to pick up my truck and trailer in Yakima and I ended up having to pick it up in Cle Elum. This was an hour drive one way and greatly affected my packing time. I found it incredibly frustrating that my scheduled pick up location was changed after I had reserved it a month in advanced!! I don't believe it should be the customer's job to change locations when they have chosen the initial location based on their convenience. Uhaul needs to do a better job of arranging and managing where their trucks and any additional trailers are so that it doesn't fall on the customer. That is poor business.

John A. 
Rating:
5.0

Service was great. Can't think of anything that would improve it.

ELMER WILLIS O. 
Rating:
3.0

Store employee was flustered and had difficulty locating my uhaul rental.

Kyle E. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Great customer service. Everything went smoothly. Thank you!

Nan S. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

jamie C. 
Rating:
3.0

Be sure the place will be open

Robert P. 
Rating:
4.0

Whoever checks vehicles in needs to pay closer to tread depth on the tires

glenda G. 
Rating:
5.0

Easy to work with, accommodated me and followed up. I couldn't complain if I wanted to.

Lee J. 
Rating:
5.0

Customer did not leave a comment.

Deborah J. 
Rating:
4.0

Customer did not leave a comment.

Felix D. 
Rating:
5.0

Just keep doing what you're doing

phil C. 
Rating:
5.0

The service manager did an excellent job getting me in and out of the Uhaul Center in Cle Elum, WA. I had one of my best experiences and would recommend this location to everybody.

Carl B. 
Rating:
5.0

None at this time

ERIC ANDREW O. 
Rating:
5.0

Great customer service

Neil M. 
Rating:
5.0

We've been working with Angela for weeks and SHE'S REMARKABLE! Smart, organized, puts our best interest first. All excellent. Thank you!

Colin W. 
Rating:
5.0

Very friendly and knowledgeable- helped with hooking up trailer. Thank you!

Wilson A. 
Rating:
5.0

Customer did not leave a comment.

JOAN CAROL N. 
Rating:
5.0

Nothing! Angela is wonderful to work with and really, really knows her stuff!!!

RICKIE M. 
Rating:
5.0

Customer did not leave a comment.

eric M. 
Rating:
5.0

Customer did not leave a comment.

Beverly D. 
Rating:
3.0

Customer did not leave a comment.

DERRICK O. 
Rating:
1.0

Truck ran well. Except the roof leaked and all my clothes and boxes were soaking wet. I was not a happy camper. I had to wash and dry all my clothes and get all the stuff out of boxes ASAP. They fell apart while getting them out of the truck. I had a mess on my hands.

DEBI G. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
3.0

Customer did not leave a comment.

Jabari M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
2.0

Customer did not leave a comment.

tod N. 
Rating:
5.0

When we dropped off the truck it was convenient and easy the lady assisting us was very helpful, pleasant and shared extra information that was really informative to me since I had not had much experience at renting a truck

Carol T. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
5.0

Customer did not leave a comment.

Wilson A. 
Rating:
5.0

Online drop off.

Tyler C. 
Rating:
3.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Ray D. 
Rating:
5.0

Customer did not leave a comment.

Tony K. 
Rating:
5.0

Customer did not leave a comment.

Alfred G. 
Rating:
5.0

COVID-19 had door closed. Dropped key in box. Received final statement by email on same day.

Larry T. 
Rating:
5.0

Customer did not leave a comment.

Lee W. 
Rating:
1.0

Poor understanding of web process by staff, no return call when problems arose even though a cellphone# was given. The worst was the mobile share feature. 90 minutes on the phone with u-haul customer support working through technical issues while we waited in 27 degree weather, literally looking at our padlocked trucks but unable to access them. Customer support was very good, but they worked with a system that was awful. Completely dysfunctional. Our schedule was shot.

Philip S. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Angela was very helpful and friendly. It was a pleasure doing business with her

Becky S. 
Rating:
5.0

The staff was very friendly and helpful.

Chuck L. 
Rating:
5.0

Customer did not leave a comment.

David W. 
No reviews have been submitted for this location.

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