Customer Reviews for Caseys Garage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Casey was fun to talk to!

Rating:

5.0

excellent service, very helpfull individual, quick service and good attention to deatail.

Rating:

5.0

Offer a van a long with trucks.

Rating:

2.0

The pick up was not easy I uploaded photos multple times and they didn’t work . There’s no one on site to help if you have issues .

Rating:

4.0

The truck I rented had 3/4 tank of gas when I rented it. I made sure to fill it up to that amount and then some. However I was charged for two more gallens at check out!

Rating:

4.0

Staff was great. Very helpful and got us on our way quickly, Location was dirty, van was parked in weed infested dirt lot. Van had windows rolled down for for possibly days because the inside was dusty and dirty. Windshield was filthy and there was no windshield washer fluid to clean the windshield. Had less than a 1/4 tank of gas as well. Great staff but filthy van. If the van was a bit cleaner I would have recommended to others.

Rating:

2.0

Had a reservation to pick up at this location, but when I arrived they told me they did not have my reservation at this location but one down the road. I pulled up the last email from Uhaul to prove to him it was his location. He seemed irritated and that he didn't want to be bothered. No please, thank you, or politeness etc. There was one younger man who helped process the transaction and he was fine and kind, but he older gentleman was rude and dismissive. Out of the ordinary for Uhaul, usually I have a good experience.

Rating:

5.0

Amazing customer service definitely recommend for anyone looking for a U-Haul. Smooth and easy pick up.

Rating:

5.0

Dude at Xaseys was king nd helpful

Rating:

3.0

The interaction with the agent was good but, unfortunately, the equipment had a major flaw on the back door that was overlooked while renting it out which caused major hassles and jumping many hoops to make sure the move happened as planned. Uhaul, however, managed it masterfully and made it happen for me. One of the best customer service I ever received through Uhaul's roadside assistance!

Rating:

3.0

Agent couldn’t find the discount on my reservation and they changed my drop off location

Rating:

1.0

POS system was down and wouldn’t let the U-Haul dealer check me in

Rating:

2.0

The location was difficult to access because the UHaul was parked on a raised planter bed above the sidewalk and definitely not on/part of the street. It took a lot of maneuvering to get it off and we had to ask someone to move their car. Definitely not easy. We also recieved a different dolly than the one we ordered and paid for, and a worker nearby was unable to provide us with the one we paid for. The UHaul itself was great but the location and execution/service were not.

Rating:

3.0

The gas tank was on empty. Barely made it to a gas station and had to put in $20 of gas and left it with a quarter tank, so in addition to donating a quarter tank of gas was charged mileage for my in town rental? No thanks

Rating:

5.0

The pick up and the drop off location were terrific.

Rating:

5.0

Super fast! Pick up and drop off were so easy!

Rating:

1.0

Charged me for gas service fees when gas over what was started with was added to the vehicle.

Rating:

5.0

The employee (sorry I forgot his name) was super polite and professional. It was very quick and easy. DEFINITELY would recommend

Rating:

3.0

The U-Haul app did not work for after hours pickup. It kept locking up and refused to accept inputs. iPhone. I had to call the helpline. She was very helpful and we completed the process on Uhaul.com. The truck did the job, but the driver’s window did not roll up and down and there was significant vibration from the front brakes while descending steep grades.

Rating:

4.0

A few of the moving blankets were pretty dirty. Other than that it was a good experience.

Rating:

2.0

I was charged a fee for not refueling the tank even tho I brought it back with more than I received it with

Rating:

5.0

Drop off was friendly and accommodating

Rating:

4.0

The personal were great, but unfortunately the air conditioning was not working in the truck which made my 5 hour drive in 95 degree plus temperature very uncomfortable.

Rating:

1.0

This was the worst customer experience I have ever had. The manager refused to check me in, which resulted in a 50 minute phone call with customer support in order to complete my check in. The location did not provide the pads I ordered, the truck had garbage in the cab, and the tires were completely bald. The condition of the car was unacceptable, and Casey’s garage was awful to work with. I will go out of my way and be happy to pay far more money to use any other company but U-Haul.

Rating:

5.0

Nice owner and son

Rating:

2.0

U-Haul smelled like smoke. Location was sketchy. Had a very hard time getting into lockbox. U-Haul had no gas.

Rating:

4.0

The customer service was great at this location. The only thing was it said 24/7 pick up and there was no way to pick up before it opened, it may have been an error on Uhauls website though

Rating:

4.0

Easy pick/rental/return experience. Truck was clean, price was right and everything went smoothly.

Rating:

4.0

The truck needs to seriously be taken off the road. It is very unsafe. Shakes at 20 mph and on fwy it is shaking and drifting to one side. Truck needs to be serviced. When I dropped off I let the employee know to test drive it to see for themselves.

Rating:

2.0

Very slow even though we were the only ones there

Rating:

5.0

The gentleman who checked me out with the moving truck was very knowledgeable, nice, and very thorough. He knew his business very well. I would 100% use this U-Haul pick up location again if needed.

Rating:

5.0

Very easy to make online reservation. Great service. Good equipment.

Rating:

5.0

Stay consistent

Rating:

3.0

I wish there was something between "yes" and "no" above. That is, the location was full of trucks and hard to park, but employee helped me. Then said I was good to go without a receipt. I said I really wanted a receipt, so he said it would be a wait. No problem, but I wanted to be sure I wasn't charged anything more as I knew I complied with contract. I waited and finally got it.

Rating:

4.0

Lockbox is hard to find and too low to ground.

Rating:

5.0

Casey’s Garage in Goleta CA took care of me very quickly and explained the truck thoroughly. In comparison to the Uhaul Location who “guaranteed” me that the day of reservations were all taken (even with them being available online) as well as told me there wasn’t any locally to find, it took my five min yes to search for others which is how I landed with Casey’s Garage. I give ONE STAR to the Uhaul off of hollister in Santa Barbara and give FIVE STARS to the little hole in the wall mechanics shop Casey’s in comparison. Thanks to them, I have been moved successfully and am enjoying my new place with all my stuff.

Rating:

3.0

The person greeting me was very rushed and just wanted to grab the vehicle even before I could get my stuff out. It would have been better if he identified himself more clearly and also provided some sort of receipt. He just wanted the key which made me very wary.

Rating:

4.0

Better signage to identify this as a Uhaul location/ was a little confusing because of Gary’s garage business. The uhaul employee was friendly and quick,

Rating:

5.0

Night drop

Rating:

2.0

Looks like the place could benefit from investment in more space for trucks, cleaned up yard, more u-Haul signage, making it more inviting - was not sure until saw a couple of U-Haul trucks parked there that this was the right place.

Rating:

3.0

Casey’s Garage was closed when we dropped off the truck. The place needs some cleaning.

Rating:

5.0

Great customer service skills at this location.

Rating:

1.0

The older gentleman, was very very rude!! No eye contact, said he couldn’t find my order, told him I had checked in on line, he insisted that I had the wrong store, Will never ever go there again, when I did return it spoke with Kevin he actually said hi, with eye contact!!

Rating:

2.0

I am extremely unhappy with my experience. My pickup location was changed three times and then on my way to pick up the uhaul the morning of my move they told me I had to pick up a Uhaul two and a half hours away in the opposite direction of my new home. I eventually was able to find a Uhaul in my area and the man who gave me the keys literally waved in my face and said he did not want to talk to the uhaul representative on the phone who was trying to confirm the pick up.

Rating:

5.0

My truck was ready when I got there, had a short wait for both pickup and return. Excellent service!

Rating:

5.0

Very good

Rating:

4.0

The dealer was courteous and helpful.

Rating:

2.0

I ordered 2 dollys and There was only one at this site. I don’t want to be charged for the one I didn’t receive. And truck was not clean.

Rating:

5.0

Look for ants

Rating:

1.0

I would like to discuss my recent trip with U-haul. First of all, I reserved a 20” truck originally. And I have email confirmation says I can pick up the truck at Casey’s Garage Monday at 10AM. However, when I get there, the owner told me there was no 20” truck which I believe this is the problem caused by either the U-haul company or the Casey’s Garage. I tried to call your company that morning, but no one is answering. Your irresponsible behavior caused me to pay extra money and along with wasting of my time. I would like to have an explanation for why I cannot have my original reservation. Let me know how you guys want to solve this.

Rating:

2.0

The representative would not call another location to check if they had an appliance dolly. I thought that was unacceptable.

Rating:

3.0

The truck had ants and the app didn't work for checking out the truck without contact inside. (Both obviously no fault of the pick up location)

Rating:

5.0

Dropoff - after a long one-way trip - was very easy at this location. The staff member who assisted me was courteous, and I was quickly done and on my way.

Rating:

1.0

You can refund me the fee for the terrible service I have received. This is not a bout the Casey’s garage location. It’s about 4417 Hollister street that let me down I was let down and No truck was bailable as reserved , I lost time and was overcharged for services I did not receive. I had to go to another location to get a truck I demand and adjustment and reimbursement of cnarges . I even called in today and the girl who answered the call couldn’t care less to help me sort this matter. I asked for a manager Abel and he apperentlybwas out for lunch and supposed to call me back, he never called me back Very bad service, I want my money back ASAP Regards

Rating:

1.0

The worst experience I’ve had. A three hour rental turned to 2 days of phone calls about payment. Offered to just pay the bill 3 times, however, you guys needed to make it more of a hassle. Customer service was ill informed and overall not helpful.

Rating:

1.0

The store manager was 30 minutes late to my appointment and was slow to serve me and the customers with me. He did not take proper precautions to wear a mask around others and maintain physically distancing. The store was very small, cramped, cluttered, and dirty. :/

Rating:

3.0

Very out of the way, more than I realized.

Rating:

5.0

Excellent, thank you!

Rating:

3.0

I was overcharged on my bill. I asked for Safemove $14 and the person confirmed. But I was charged for SafemovePlus $28.

Rating:

4.0

No improvements needed. Courteous personnel and prompt service rate A++