Customer did not leave a comment.
CATHERINE P
Customer Reviews for Cass City Hardware Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jeff was very friendly .
KAREN MEveryone was very nice. Great place!!
Geraldine BEverytime I rent from here, systems are down and it takes over an hour to get any equipment rented. The truck I rented this time had a gas leak.
Mary EExcellent service, easy drop off, fluent English. This location should be considered the gold standard for how a U-haul franchise should operate. This experience is how you keep customers.
Richard MQuick and easy process, the guys up there are extremely helpful!
KATHERYNE SWell first of all the location and people were friendly and right on BUT we got an extra day and got 211 miles and we turned the truck in before 24 hrs were even up so it was a day and an hour early and we went 30 miles less than the 211 miles and we were not reimbursed for either the extra day or the 30 miles we didn’t use we will never use U-Haul again we didn’t ask for 211 miles we didn’t need that many so we are not happy with the customer service part of it very positive that we won’t use you agin and say good things about the U-Haul experience
LEON CNothing these people are the best.
DENNIS LThe brake lights and turn signals on the trailer did not work.
MARK BStaff is great to work with
SUSAN SI had a great last minute experience no problems. Prompt helpful and pleasant.
NICKY MI didn't get the gentleman's name who helped me with my rental, but he was fantastic to work with and very helpful at getting me on the road to moving asap!
JASON RAll good.
VICKY SFriendly and professional
LARRY TAllow more inventory of local moving vans rather than long haul
Terra SVery friendly service, Noah did an excellent job.
KAREN SFast and easy return.
Andy GNothing.
THOMAS EThe guys were friendly and very helpful.
Sarah OI returned the unit within 24 hrs I will be pretty upset if I get charged for 2 days other than that if it works out I’ll definitely be using uhaul agian
BRENT KStaff was very helpful at both locations. Easy access to the storage unit as well.
Kelly BEverything was great
ROBERT SVery friendly and helpful people
MARTIN SThe men working were great.
Robert HThe windshield leaked and the passenger door would not open from the outside
Kari Pjust keep doing what your doing
David RThey hooked up and unhooked trailer for me. Do it yourself Cass City went above and beyond to make picking up furniture a breeze!! Thank you!
Diane MTrailer was older model, but all of the equipment was working fine. The attendant insured Trailer was properly hooked up and all safety equipment was operational. Towed well, brakes, tires, and lights like new. 🙂
GEORGE MImprove the fact that I was charged an extra 20$ for no reason. I would prefer to have my 20 dollars back but knowing this company I won't get it back. It didn't even tell me on my receipt why I was charged an extra 20 dollars. I went 5 miles over so I should have been charged an extra 6 dollars at the most.
Robert SRenting a Uhaul with Cass City Hardware, is the absolute best experience possible. Kind, Caring, Helpful, Always. Sincerely Jerry Vance
JEROLD VExactly
James BThey were amazing!
Connie ENo comment necessary - well satisfied.
THOMAS EThe lady at the counter looked over my order and helped with the drop off details and it was very quick I was out in less than 5 minutes. I was surprised. Thank you for the excellent service!
MARY ANothing. It was well done.
Shannon MEXCELLENT JOB BY THE CASS CITY MICHIGAN TEAM TO PREPARE THE VEHICLE FOR THE MOVING EVENT. GREAT JOB!!
Daniel PHad to drive an extra 30 miles total to pick up AFTER reserving in Caro Michigan..when reservation is made should be told at that time someone reserved first, not the day before pickup..extra gas snd and extra mileage, no fair..
Cathy DThe customer service reps were helpful and friendly.
Mabel OTook way to long, truck had a lot of dents and the scratches not very well documented how to take pictures of my by myself. Gas gauge reset on a quarter gotten truck it was an eighth
Russ BGreat and easy to work with. Quick and efficient. Couldn't have been happier with their service.
LIZ MNothing I know of, it was smooth
Timothy WVery friendly and helpful staff.
Matthew GNothing
Deborah RN/A - everything was great.
John BAll good.
Alan SNothing, everything went as smooth as possible. Good job.
JEREMYLEE WGREAT JOB BY U-HAUL ASSOCIATES. THE TEAM MADE THE TRANSITION VERY EASY, WILL BE BACK AGAIN.
Daniel PNothing it’s perfect in my opinion.
HAILEY EAttach a spare tire and jack.
Robert RExcellent - truck was being warmed on a cold winter's day. People were friendly on pickup and upon return. Highly recommend this location. Pastor Bob Demyanovich
ROBERT P