Customer Reviews for Cass Road Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cass Road Self Storage

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Rebecca B.
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Only thing that was a problem and under no control of the Uhaul rental place was that the parking lot was under 3+ inches of water. Husband had to wade through the water to the check in window.

Mark W.
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be open on time 9:10 am is not 9:00 am, if you are not early your late.

Jason H.
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Customer did not leave a comment.

William M.
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Manager was polite, kind and professional. The entire process was simple and efficient. Thank you!

Michael F.
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This truck had dents and scratches everywhere. 116k miles and claimed to be 2018 model?

Travis M.
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Customer did not leave a comment.

Derrick C.
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Customer did not leave a comment.

Beth C.
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No one is ever there. I was charged extra for dropping my truck here. I am beyond livid. I may just dispute my whole bill. Not one person shows up for work at this location. My truck sat all week with out being checked in I'm disgusted

Jim B.
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Limited inventory so call ahead. Excellent service.

kathleen L.
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The truck has issues with steering and tow haul doesn't work right. It's squirly. Very hard to drive, had someone see if it was just me and they said no there's something not right with it.

Jerry G.
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Customer did not leave a comment.

Jessica G.
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We did a 24/7 truck share since the location wasn't open Sundays. Be aware that you need to arrive right on time to start the pickup process. We were late to pick up and the order was cancelled when we arrived, but Uhaul representatives over the phone were very friendly and helpful in changing our pickup time and getting us on the road. The self check-in and return were easy once we got our reservation worked out.

Amber S.
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No problems at all.

lynn S.
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Customer did not leave a comment.

MARK G.
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Lloyd R.
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Wilmer W.
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Ed C.
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Thomas K.
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The U-Haul app for self service pick up and drop off is cumbersome process. If possible I would highly recommend using a location where a representative is available . Attempted to contact the 800 for assistance and was on hold for over 15 minutes. Would not do this again.

Bill K.
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Customer did not leave a comment.

Robert T.
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Sue K.
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Brian C.
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Michial R.
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Key was hard to remove from truck. Computer was very slow to complete rental. Clerk said it was fault of uhaul's changes.

Edward H.
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Lower the rates

Edward P.
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Customer did not leave a comment.

gerald E.
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Mitchell G.
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The clerk that checked me out is not very familiar with the weight restriction of the trucks. I found it interesting that I was more versed on where to find this information and how important it is to not over load a truck...

Kelly R.
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Customer did not leave a comment.

Brian F.
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Customer rep was awesome. I was from out of town and needed directions to local business and she provided easy to follow step by step directions. Thank you so much!

sharron E.
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They are top drawer service. They make you feel like family, This business should be used as a model for other to follow. They go above and beyond what the customer ask for. I give them 5 STARS...

Kenneth K.
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Customer service great; office lady knowledgable and helpful.

Erin G.
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Customer did not leave a comment.

william P.
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Mike T.
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benjamin O.
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Very super friendly staff. She's awesome!

CRAIG L.
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Customer did not leave a comment.

Tyler M.
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The ramp was covered in mud and I had to clean it when I got to my house. There was a pool of nasty brown water in the moms attic I had to clean up with a towel then throw the towel away. The cargo area of the truck reeked of cigarette smoke, I had to air it out before I loaded any of my belongings.

Dale Z.
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Customer did not leave a comment.

Mark A.
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The facility was closed earlier than was posted and I had to leave the truck on the property and drop the keys in the drop box.

Andrew W.
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The truck had a strong odor in the cargo and the floor board was duct taped together

Bernard C.
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Customer did not leave a comment.

erika E.
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There was no windshield scraper provided in the van. It was snowing quite heavily when I picked it up. I had to buy my own scraper for my 4-hour drive during a snow storm.

Scott L.
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Customer did not leave a comment.

Nicholas F.
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Very nice people!

William C.
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Very good service and professional throughout the process.

sharron E.
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out standing people to work with. They sure make you feel like family. They went above what I expected. 5 stars are not enough.Then only place I would recommend to anyone..

Shelley N.
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It was fast, friendly, clean, and a new truck!!

KEITH A.
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Customer did not leave a comment.

Rose R.
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Adam W.
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Thomas P.
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laura N.
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ryan S.
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shoshana S.
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Peter H.
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I have used this location twice in the last six months. Both times the service and friendliness was excellent.

robert D.
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I liked everything except the cost per mile You should offer a flat rate, maybe with the mileage option.

AMBER W.
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Let us know welll before that the location has changed. It costs extra to get it form another location

Marc J.
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This is the 3rd time I've rented from this location...they are always quick and helpful.

ERIC C.
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Get rid of the clerk, very rude and unprofessional. She is doing the customer a favor! She was so bad she didn't even cash checks in a timely way, I was left wondering if I had paid the bill it took her so long. The buildings are old and in disrepair,

Kelly Z.
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Customer did not leave a comment.

greg F.
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wiper blades were poor, all else OK

Kyle K.
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Customer did not leave a comment.

Stephen C.
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No suggestions for improvement. The person who helped me was fantastic.

Robert T.
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Shannon was incredible in getting us our equipment -

Keith W.
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Customer did not leave a comment.

Larry K.
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Nancy D.
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Sarah T.
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dave M.
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blake G.
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CONNIE S.
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Please check this truck so that it does not happen to someone else again.

David R.
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Customer did not leave a comment.

Nancy H.
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Customer did not leave a comment.

robert F.
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Every aspect of the rental was better than expected. I have shared with a few friends that if the need to rent a truck to talk to U-Haul. I was really pleased with the quality of the truck and its efficiency and fitness for use (quality)

Andrew P.
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Customer did not leave a comment.

lisa R.
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The manager was awesome !!! What she said is what happened unlike the packing store on Airport the week before

Terry F.
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Customer did not leave a comment.

peter H.
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We came in just as he was preparing to close. He was very pleasant and quickly did the inspection and handed me the receipt. The location is just around the corner from our destination and I will use this site again for the next move.

DAN E.
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No windshield wiper fluid and cab wasn't cleaned.

Gary F.
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Very happy with our rental! Truck was very clean, ready on time, and the gentleman who helped us was wonderful. Would definitely recommend this UHaul pickup in Traverse City!

Dan C.
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Customer did not leave a comment.

alex H.
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Spent 2 hours trying to get trailor lights working. Lady in the office said someone checked the lights the night before. Thought the problem was with my truck but ended up plugging into another trailor and lights worked. Then was sent to another store to pick up another trailor. Had to go pick up the car I was dollying after work all because someone couldn't do there job and properly inspect a trailor

Lou C.
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Very friendly and helpful - excellent service!

greg K.
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Your site showed a 5X10 which is what I wanted but when I got to the location they had none and had to move to a 6X12 which costed an additional $10.

Joel C.
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Customer did not leave a comment.

JOHN M.
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just dropped trailer off and drove away. Nice....

Gary K.
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Couldn't have been a better experience!

Peter W.
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Customer did not leave a comment.

sara R.
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PHILIP M.
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Customer did not leave a comment.

Beth D.
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Customer did not leave a comment.

Tim A.
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Great people to work with

David C.
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No improvement. Transaction went smoothly from registration on web site, to picking up vehicle, and returning checkin. Very pleased....

Lester C.
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Customer did not leave a comment.

KYLE O.
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She helped me out alot It was very much appreciated I thank her so much for the help excellent customer service

JOAN M.
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Customer did not leave a comment.

JERRY Y.
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We did an after-hours drop-off, and this was the most convenient location. We had no interactions with anyone, but the drop box was in an obvious place, and it was easy to do what needed to be done.

Joseph L.
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Customer did not leave a comment.

JASON H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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