Customer Reviews for Cass Road Self Storage
(U-Haul Neighborhood Dealer)

367 reviews

2620 Cass Rd   Traverse City, MI 49684
(S Of Airport Rd)

(231) 947-8070

Location Hours

  • Mon-Fri: 9 am - 1 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(231) 947-8070

2620 Cass Rd
Traverse City, MI 49684
(S Of Airport Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 1 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Make the lock on the back of the door to get the key easier to use. I struggled to get it open.

Carly S. 
Rating:
5.0

Customer did not leave a comment.

MARLENE GIESLER B. 
Rating:
2.0

Close at 2pm. Ridiculous Online pricing was a low ball. Price the rentals with fees included. You bring a whole new meaning to low rent.

Barry M. 
Rating:
5.0

Customer did not leave a comment.

HEATHER B. 
Rating:
3.0

I picked up a vehicle that was dirty on the inside. I just don't think I should be cleaning up after the previous driver. But I don't think the workers should have to do that either. Nothing major, just coffee droppings. Icky.

Sarah M. 
Rating:
3.0

I think process was easy and everything was in great working condition.

Devin W. 
Rating:
5.0

Customer did not leave a comment.

Denise C. 
Rating:
5.0

The location is fine. Uhaul's online checkin service though is one of the poorest written pieces of software I have ever had the pleasure of interacting with. Nothing seemed to work, from uploading pictures to pressing buttons. I had to switch between my laptop and my phone at various stages to get it to work, and the entire process took almost an hour. Calling the help line took 40 minutes to be connected, and the live chat took 30 minutes. The person in the live chat offered no help, and kept telling me that I needed to upload a physical copy of the drivers license and not a digital image! I still have no idea what that means. This checkin process makes me NEVER want to use Uhaul again and I will do everything in my power in the future to do so.

Aaron H. 
Rating:
4.0

Shannon was very nice to deal with upon arrival and departure. The corporation could put a little in to remodeling the reception room. Wow! Pretty dusty and run down. But, beggars can't be choosy. I appreciate the service. The truck was great!

Victor D. 
Rating:
1.0

Have people that know how to fix problems

Adam N. 
Rating:
4.0

Customer did not leave a comment.

RICHARD JAMES A. 
Rating:
4.0

Customer did not leave a comment.

ERIN T. 
Rating:
5.0

Customer did not leave a comment.

Cassandra S. 
Rating:
5.0

Customer did not leave a comment.

Travis M. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
3.0

Very easy to drop off. The lady got my name and the trailer # and then told me where to drop it in the back of the storage units, popped open the security gate and I was able to easily drop in the back area and leave. Simple.

Andrea H. 
Rating:
4.0

Customer did not leave a comment.

Amy P. 
Rating:
3.0

The app check-in process was super slow ---we wasted the first 20-30 minutes of our reservation just waiting to get approved. it was also inconvenient that we couldn't leave our other vehicle here while we used the truck.

Megan P. 
Rating:
3.0

I received an email for online check in, completed everything- hooked up the trailer and left. Then uhaul was blowing up my phone because I was supposed to sign something so I had to go back. The lady was very nice but I would definitely recommend changing your emails/systems to ensure the renter knows. Also the trailer was full of spider webs inside when I picked it up.

Monica S. 
Rating:
5.0

The truck NEEDS snow tires. Even going very slow, the truck fishtailed in minimal weather for northern michigan.

Alexa S. 
Rating:
4.0

The computer program on the tablet used at check in failed. You should check/improve the reliability of your check in systems.

Bob S. 
Rating:
5.0

Customer did not leave a comment.

Giorgio L. 
Rating:
4.0

Only thing that was a problem and under no control of the Uhaul rental place was that the parking lot was under 3+ inches of water. Husband had to wade through the water to the check in window.

Rebecca B. 
Rating:
3.0

be open on time 9:10 am is not 9:00 am, if you are not early your late.

Mark W. 
Rating:
3.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Manager was polite, kind and professional. The entire process was simple and efficient. Thank you!

William M. 
Rating:
5.0

This truck had dents and scratches everywhere. 116k miles and claimed to be 2018 model?

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Travis M. 
Rating:
5.0

Customer did not leave a comment.

Derrick C. 
Rating:
1.0

No one is ever there. I was charged extra for dropping my truck here. I am beyond livid. I may just dispute my whole bill. Not one person shows up for work at this location. My truck sat all week with out being checked in I'm disgusted

Beth C. 
Rating:
5.0

Limited inventory so call ahead. Excellent service.

Jim B. 
Rating:
2.0

The truck has issues with steering and tow haul doesn't work right. It's squirly. Very hard to drive, had someone see if it was just me and they said no there's something not right with it.

kathleen L. 
Rating:
5.0

Customer did not leave a comment.

Jerry G. 
Rating:
4.0

We did a 24/7 truck share since the location wasn't open Sundays. Be aware that you need to arrive right on time to start the pickup process. We were late to pick up and the order was cancelled when we arrived, but Uhaul representatives over the phone were very friendly and helpful in changing our pickup time and getting us on the road. The self check-in and return were easy once we got our reservation worked out.

Jessica G. 
Rating:
5.0

No problems at all.

Amber S. 
Rating:
5.0

Customer did not leave a comment.

lynn S. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
4.0

Customer did not leave a comment.

Lloyd R. 
Rating:
5.0

Customer did not leave a comment.

Wilmer W. 
Rating:
4.0

Customer did not leave a comment.

Ed C. 
Rating:
3.0

The U-Haul app for self service pick up and drop off is cumbersome process. If possible I would highly recommend using a location where a representative is available . Attempted to contact the 800 for assistance and was on hold for over 15 minutes. Would not do this again.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Bill K. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Sue K. 
Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
3.0

Key was hard to remove from truck. Computer was very slow to complete rental. Clerk said it was fault of uhaul's changes.

Michial R. 
Rating:
3.0

Lower the rates

Edward H. 
Rating:
4.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

gerald E. 
Rating:
4.0

The clerk that checked me out is not very familiar with the weight restriction of the trucks. I found it interesting that I was more versed on where to find this information and how important it is to not over load a truck...

Mitchell G. 
Rating:
4.0

Customer did not leave a comment.

Kelly R. 
Rating:
4.0

Customer rep was awesome. I was from out of town and needed directions to local business and she provided easy to follow step by step directions. Thank you so much!

Brian F. 
Rating:
5.0

They are top drawer service. They make you feel like family, This business should be used as a model for other to follow. They go above and beyond what the customer ask for. I give them 5 STARS...

sharron E. 
Rating:
5.0

Customer service great; office lady knowledgable and helpful.

Kenneth K. 
Rating:
4.0

Customer did not leave a comment.

Erin G. 
Rating:
4.0

Customer did not leave a comment.

william P. 
Rating:
5.0

Customer did not leave a comment.

Mike T. 
Rating:
5.0

Very super friendly staff. She's awesome!

benjamin O. 
Rating:
5.0

Customer did not leave a comment.

CRAIG L. 
Rating:
2.0

The ramp was covered in mud and I had to clean it when I got to my house. There was a pool of nasty brown water in the moms attic I had to clean up with a towel then throw the towel away. The cargo area of the truck reeked of cigarette smoke, I had to air it out before I loaded any of my belongings.

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

Dale Z. 
Rating:
2.0

The facility was closed earlier than was posted and I had to leave the truck on the property and drop the keys in the drop box.

Mark A. 
Rating:
4.0

The truck had a strong odor in the cargo and the floor board was duct taped together

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Bernard C. 
Rating:
3.0

There was no windshield scraper provided in the van. It was snowing quite heavily when I picked it up. I had to buy my own scraper for my 4-hour drive during a snow storm.

erika E. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Very nice people!

Nicholas F. 
Rating:
5.0

Very good service and professional throughout the process.

William C. 
Rating:
5.0

out standing people to work with. They sure make you feel like family. They went above what I expected. 5 stars are not enough.Then only place I would recommend to anyone..

sharron E. 
Rating:
5.0

It was fast, friendly, clean, and a new truck!!

Shelley N. 
Rating:
4.0

Customer did not leave a comment.

KEITH A. 
Rating:
4.0

Customer did not leave a comment.

Rose R. 
Rating:
4.0

Customer did not leave a comment.

Adam W. 
Rating:
3.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

laura N. 
Rating:
3.0

Customer did not leave a comment.

ryan S. 
Rating:
5.0

Customer did not leave a comment.

shoshana S. 
Rating:
5.0

I have used this location twice in the last six months. Both times the service and friendliness was excellent.

Peter H. 
Rating:
5.0

I liked everything except the cost per mile You should offer a flat rate, maybe with the mileage option.

robert D. 
Rating:
2.0

Let us know welll before that the location has changed. It costs extra to get it form another location

AMBER W. 
Rating:
5.0

This is the 3rd time I've rented from this location...they are always quick and helpful.

Marc J. 
Rating:
1.0

Get rid of the clerk, very rude and unprofessional. She is doing the customer a favor! She was so bad she didn't even cash checks in a timely way, I was left wondering if I had paid the bill it took her so long. The buildings are old and in disrepair,

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

Kelly Z. 
Rating:
4.0

wiper blades were poor, all else OK

greg F. 
Rating:
5.0

Customer did not leave a comment.

Kyle K. 
Rating:
5.0

No suggestions for improvement. The person who helped me was fantastic.

Stephen C. 
Rating:
5.0

Shannon was incredible in getting us our equipment -

Robert T. 
Rating:
4.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
4.0

Customer did not leave a comment.

Nancy D. 
Rating:
4.0

Customer did not leave a comment.

Sarah T. 
Rating:
5.0

Customer did not leave a comment.

dave M. 
Rating:
5.0

Customer did not leave a comment.

blake G. 
Rating:
4.0

Please check this truck so that it does not happen to someone else again.

CONNIE S. 
Rating:
3.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
5.0

Every aspect of the rental was better than expected. I have shared with a few friends that if the need to rent a truck to talk to U-Haul. I was really pleased with the quality of the truck and its efficiency and fitness for use (quality)

robert F. 
Rating:
4.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

The manager was awesome !!! What she said is what happened unlike the packing store on Airport the week before

lisa R. 
Rating:
5.0

Customer did not leave a comment.

Terry F. 
No reviews have been submitted for this location.

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