I dealt with a professional and polite person during checkin and another during checkout. Both ladies were easy to talk with and answered all my questions. I noticed the left fender and forward floor board were both damaged. The first person went over the damage and the X's that show that they already now about it. She helped me attach it and even went over the lights, to make sure they work. This was my first time renting from U-Haul and I would not hesitate to come back.
larry b
Customer Reviews for Castaway Realty LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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alexander lWent smooth and truck was good
Luis HWe had a great experience renting a cargo van from this UHaul store. The woman behind the counter was very professional, and friendly. She told us exactly what to expect for the rental fee, and she was very efficient in telling us what we needed to do. We were in and out of the store with the cargo van within minutes. The return process was also very easy. We will definitely rent from this UHaul location in the future.
sara mNo comments
Paul SDo not rent here they will charge u cleaning fee for leaving water bottle
JEANCARLOS VAtendimento ótimo e veículo atendeu minhas necessidades.
Andre rExcellent service. Thank you.
Elizabeth DNothing to improve on
Paul SGreat experience!
Lori GReturn through mobile app was not saving photos of the truck and not letting me proceed to the next step to complete self return! I had to call customer care to complete the return.
Ramanjini DThe customer service members are super nice and very helpful.
Sarah HGreat, relatively new location!! Staff was excellent.
Frederick MHad a pleasant experience. Maybe just be a little bit more welcoming.
William MI paid for 2 dolly’s that were not in the truck. Had left and needed to return to retrieve. Waste of time during a busy time.
Daniel CBack of truck was very dirty
Steve BPerson at counter was not interested in helping customer. They sat at desk and had me walk around store doing her job. Claimed there was a fee for folding the blankets. Told me to go hook the trailer up myself.
Joshua SSuper easy and efficient pickup and return.
Mike BRental was very easy. I will rent from Uhaul in the future.
Gerald CFront desk staff was excellent. Very polite and helpful.
Louis Cfor little time i use it shouldnt charge alot
Alex EThe worst experience ever! Nothing they said would happen happened! And they took money out of my account and I didn’t even get the uhaul! However I’m not even surprised! They took the money out I requested a refund and ofc it will take 3-5 business days! 2 thumbs down
Renee VIt was a pleasure dropping it off. She informed me it would not be given back out unless properly fixed and apologized.
ANDREW BExcellent service. Would recommend to friends and family :)
William DThe van was new but clearly hadn't been cleaned. I was charged more than my receipt showed I should have been. My son forgot his wallet in the van. It was clearly visible on the front seat so if someone had gone into the van after we left, they should have seen it but didn't. My card was charged $10 more than my receipt showed and gas was charged far more than was used
Pamela KYou charged me $75 dollars cleaning fee that was ridiculous.
mikey pThe women at the front desk were very polite and helpful.
Felix MPrice.
Eduardo PThe van new and clean. :) The agent was very helpful. Was glad she was there to help. No one answered the phone when I called. Just got an answering machine. The app was pretty slow and tedious, with all of the required photos. It really struggled with my driver's license.
Lawrence KVery satisfied. check in and check out no issues and expedient.
Kevin LThe front desk is friendly
Lidong QAll eas good
Freddy ESuper helpful management. Would highly recommend
Max DThe truck was very loud; the muffler sounded like it needed repair. Cost per mile was expensive for a long move.
Scott FGreat customer service 5⭐️
Edwin MThe two women that run this place are thorough.and provide excellent customer service.
JOHN ZYou personal was very friendly and great
JUANA EFriendly staff.
Harderson BGreat experience
Paul MA little blast of air freshener would have been great. Cigarette smell was bogus.
Glenn FThe girls at front were great! She was knowledgeable
Melanie PAwesome service
Paul MSetup the correct truck number with the U-Haul system. I was given a different truck number than the one I was assigned
Drew NThe company I rented the UHAUL was excellent and the staff was great! The truck I rented was dirty though.
Dwight PThey were very helpful and respectful 🙏
dennis oNot a thing. On all three occasions, reservation, pick up and drop off, I was greeted with happy and knowledgeable employee's. They took a lot of stress out of this task. Keep up the great work!
DOUGLAS HLove the place
FREDDY EI think the pickup of the van can be optimized further to reduce the timeline of picking up the truck using mobile (Similar to enterprise and zipcar).
Fnu SThe young lady was very professional and courtesy Not only with me, but with everybody else thank you
Oscar VQuick and easy pick-up and drop-off. Excellent and friendly customer service!
Paul DMake sure customers know the store hours when there is a holiday.
Richard DThe driver car could have an indoor light option.
Chrisvill RExcelente
Jose ALove how easy the staff makes it to call pick-up a vehicle and have it ready for you when you arrive! Great customer service at this location!!!! Thank you!
Patricia H