Customer Reviews for Castle Keep Storage
(U-Haul Neighborhood Dealer)

167 reviews

7579 Hygiene Rd   Longmont, CO 80503

(303) 532-4009

Location Hours

  • Mon-Thur: 10 am - 3 pm
  • Fri: Closed
  • Sat-Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(303) 532-4009

7579 Hygiene Rd
Longmont, CO 80503

Services at this Location:

Location Hours

  • Mon-Thur: 10 am - 3 pm
  • Fri: Closed
  • Sat-Sun: 10 am - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jerame N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don J.  |  Overall Experience 
Rating:
5.0

Great convenient location 10 minutes from Lyons

Jennifer A.  |  Overall Experience 
Rating:
5.0

Great people, they worked with me when I was late.

DAWN S.  |  Overall Experience 
Rating:
5.0

awesome location

Tamara K.  |  Overall Experience 
Rating:
5.0

One month rental with no commitments

George d.  |  Overall Experience 
Rating:
5.0

Rented online, no issues

Gregory B.  |  Overall Experience 
Rating:
5.0

Well maintained facility, no manager on site but they do answer the phone and come in with in 15 minutes.

Kaleb Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA B. 
Rating:
5.0

Easy drive up access

Cheryl S.  |  Overall Experience 
Rating:
5.0

Great outdoor parking

DONALD V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Williams I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donn N. 
Rating:
4.0

After U-Haul simply forgot to schedule my order on the 31st on July in boulder when no other trucks were available, they finally sent me to this location in Longmont and they were incredibly helpful! Thanks!

SEANA H. 
Rating:
5.0

clean and well kept facility.

TIANA G.  |  Overall Experience 
Rating:
5.0

I was charged for two days? ($40) instead if 1 day ($20) I think it was a website error, I'll call tomorrow 💕 Otherwise it was wonderful!

AVERY J. 
Rating:
5.0

Customer did not leave a comment.

DONN N. 
Rating:
5.0

Friendly staff

Marcus R.  |  Overall Experience 
Rating:
5.0

Rented after hours at the kiosk, fast and easy

Brandon B.  |  Overall Experience 
Rating:
5.0

Drive up units and had no issue driving my 20 foot uhaul truck in the property

AMBER W.  |  Overall Experience 
Rating:
5.0

Great price

Charlotte I.  |  Overall Experience 
Rating:
5.0

Rented my unit at the kiosk, easy way to rent and access your unit after hours.

Brenda W.  |  Overall Experience 
Rating:
5.0

Great location in Hygiene, super clean and affordable

Ivonne G.  |  Overall Experience 
Rating:
5.0

Rented unit only for one month no issues

Kerry L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Had a parking spot for my boat here for a little over a year and never had an issue, easy access and secured location.

Curt M.  |  Overall Experience 
Rating:
5.0

Had a unit here for years, had access from 6 am to 10 pm and people are very prompt to answer any questions and they even call you when you forget to lock your unit. They keep their facility and great shape and make sure its secured.

Jared J.  |  Overall Experience 
Rating:
5.0

Nice clean facility, electronic gate and cameras on all the facility.

ANDREW R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Eric T. 
Rating:
5.0

Rented a small unit from the kiosk and was great, got my unit and was able to access right away.

Jared R.  |  Overall Experience 
Rating:
5.0

Had a small unit for a few months here, great service and I liked the fact that the facility is a bit hidden of the road and is gated and has cameras. Great secured place

Hazel M.  |  Overall Experience 
Rating:
5.0

Had a parking spot for my boat and was easy to back it in and had access to it when ever I needed it. Great location

JAMES W.  |  Overall Experience 
Rating:
5.0

Love this place

Kelly M.  |  Overall Experience 
Rating:
5.0

Store my stuff here for a year. Didn't have any issues very secured location.

David Z.  |  Overall Experience 
Rating:
5.0

Store my stuff here for a few months while I was moving and it was great, they only require a 5 days notice to quit. Easy going and friendly people

James S.  |  Overall Experience 
Rating:
5.0

I loved this place but I moved to their new location closer to my house. This place was always secured and well maintained.

BONNIE B.  |  Overall Experience 
Rating:
5.0

I store my boat for a few months. The place was easy to back in to.

Jason R.  |  Overall Experience 
Rating:
5.0

This storage location is great, all units are drive ups and you can drive a big moving truck all the way around the facility with out any issues.

JOE W.  |  Overall Experience 
Rating:
5.0

Had a 10X20 to park my car and it was great, they gave me the easiest unit to drive my car in to. Never had an issue and the property seems very well maintain. And you always get a human on the phone when you call.

CHARLIE M.  |  Overall Experience 
Rating:
5.0

I may have moved out of this unit, but I'm still with the company, just at their new location.

Gary L.  |  Overall Experience 
Rating:
5.0

Close to my home, and not many storage facilities are, so thank you for thinking of those of us who live outside of town!

Joan P.  |  Overall Experience 
Rating:
5.0

Thank you guys for the help I will recommend for future customers!

Brandon B.  |  Overall Experience 
Rating:
5.0

Very clean and safe and private. I will use Castle Keep for my future storage needs.

S AILI F.  |  Overall Experience 
Rating:
5.0

I had to rent some storage space due to the pandemic, and NOT ONCE did they increase their prices during the pandemic! I've heard horror stories from my friends about their storage unit rates going up 3, 4, 5 times! So glad I rented from them!

Jane P.  |  Overall Experience 
Rating:
5.0

A lot of outdoor storage places don't have good lighting, not the case here. There's good lighting no matter where you are inside the gate.

JEREMY R.  |  Overall Experience 
Rating:
5.0

I was impressed that even when it snowed the facility was back to normal within 24 hours, even after a huge blizzard.

SIMONE K.  |  Overall Experience 
Rating:
5.0

100%👍👍👍👍👍👍👍👍

Juan A.  |  Overall Experience 
Rating:
5.0

This was the first time renting a storage unit and found the entire process easy and effortless at Castlekeep! The location was fairly close to our house and we had easy access to the facility.

Claud A.  |  Overall Experience 
Rating:
5.0

Great secured location, great access hours and very friendly staff.

Bradley W.  |  Overall Experience 
Rating:
5.0

Great location and very secured. I stored my truck and belongings while out of the country and had no issues.

Jake G.  |  Overall Experience 
Rating:
5.0

Love this location, has a kiosk to make payments and it is secured with an electronic gate.

Lorraine K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob B.  |  Overall Experience 
Rating:
5.0

Excellent security and service!

Cathy C.  |  Overall Experience 
Rating:
5.0

Did a great job

CHRISTOPHER C. 
Rating:
4.0

Customer did not leave a comment.

Jonathan K. 
Rating:
5.0

Great location and very convenient.

Karla N. 
Rating:
5.0

Nothing to improve on I was totally impressed with how easy to book on line and return and any questions I had I called the local number and they answered on first ring and more then happy to help or answer questions would recommend them to everyone

william B. 
Rating:
2.0

The information stated it was open but no one there! We had to do a self check out which was not expected!

Donald F. 
Rating:
4.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Great location, very convenient and very friendly staff

Bryan Y.  |  Reservation 
Rating:
3.0

Customer did not leave a comment.

Sarah F. 
Rating:
3.0

Location was fine, but Uhaul needs to ensure the customers download the phone app if that's really a requirement. I had to call the number on the email, and the person spent 10 minutes to get the information needed to get me the lock box combination to get the keys. Glad she was able to help, but if all that could be done via the app, it would have been nice to know.

Jerry R. 
Rating:
5.0

Customer did not leave a comment.

chutiyapong S. 
Rating:
3.0

Customer did not leave a comment.

Bill A. 
Rating:
5.0

they came after hours to rent me a truck

Ron M. 
Rating:
5.0

Great location in Hygiene and friendly people

james W. 
Rating:
3.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Carla is an amazing person to deal with and experience met all our expectations. Thanks so much for having truck onsite as we needed a quick place to store, truck and dolly met our needs for the move.

gregory M. 
Rating:
5.0

Customer did not leave a comment.

jesus V. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
2.0

It felt like they were in a hurry to leave. There wasn't even an opportunity to park, or go into an office. All paperwork was done in the drive of the property. Then, they actually left the property, before I did, with their equipment.

SHERRI S. 
Rating:
5.0

Carla was very helpful and kind! Would highly recommend.

Timothy E. 
Rating:
1.0

I had booked the U Haul truck for 8am at this location via your website. We arrived a little before 8am to pick up the truck but could not access it. When we FINALLY reached someone via phone, we were told the location did not open until 10am, but no one had let us know this. This put our whole moving day off schedule and the staff were not in the slightest apologetic. I would not use U Haul again nor would I recommend anyone else to do so.

Aaron P. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Outstanding customer service! I highly recommend them

Anand N. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

The manager of this location knows what she is doing and helped my wife and I (a lot). Convenient location to central Longmont but on the edge of town so I could avoid a lot of traffic. Rex Fuller, Columbus, MT email: mtrex7114@gmail.com

Rex F. 
Rating:
5.0

Customer did not leave a comment.

Keith G. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE B. 
Rating:
5.0

Better lighting for after dark

SUZANNE B. 
Rating:
4.0

The location is fine EXCEPT you shouldn't send big trucks to return here.

Martin P. 
Rating:
5.0

Excellent customer service

Gail B. 
Rating:
5.0

The office is a bit funky to find, but the service was great and very convenient for me.

SUSAN M. 
Rating:
5.0

Very friendly and helpful

Sheri F. 
Rating:
1.0

No one there.

Brian M. 
Rating:
5.0

Nice guy helpful and Fastest uhaul experience ever!

Tracy K. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
5.0

Customer did not leave a comment.

Tracy W. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

It was fast and easy to rent, plus the owner had an awesome personality, made what's normally a stressful move fun.

Deanne V. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
3.0

convenient from where I lived. I was told I would receive a phone call the day before of my rental that never happened I had actually call the place. I was told that I can reserve the truck for 8:30am, however when I never did hear from the place and I finally called them they said that they didn't open up until 10 but would get somebody there by 9am. I reserved a 17 foot truck but when I showed up the only truck they had was a 15 ft. I was told that my mileage would be $.79 a mile however when I showed up at my mileage was $.99 a mile I was told that they would look into this but yet they still for the final charge charge my credit card for the $.99 Per mile.

Jay L. 
Rating:
5.0

Customer did not leave a comment.

james I. 
Rating:
5.0

Fantastic customer service from two employees. They helped me solve problems and get my job completed.

ANDREW M. 
Rating:
4.0

Customer did not leave a comment.

Gretchen P. 
Rating:
5.0

Customer did not leave a comment.

Jacob E. 
Rating:
3.0

I was delighted by the fact that we actually GOT the Uhaul we wanted on the day we wanted it - a first in my history of Uhauling. The person who checked us out seemed to be in a hurry, kept saying he was a storage, not a Uhaul guy. He didn't know where to find the hauling instructions for the trailer (I found it in a display on his desk). The biggest issue was that our trailer's roof leaked. It rained the first night we had it and kept raining all the next day, across Nebraska, and then the next day in Iowa. We were fortunate that the leak was over plastic totes, not furniture or cardboard boxes. And that we noticed it after night one so we could put a towel over the totes to prevent sloshing.

ann L. 
Rating:
1.0

Difference between pick up and drop off location was night and day.Dropped trailer at midday during the week to be serviced by speakerphone.Another customer that was also waiting to rent left because of the non-service.

todd G. 
Rating:
4.0

My original pick location was 5 minute away but this was changed in route to Colorado to this location 35 minutes away round trip was 90 minute time we needed for other things

Donald C. 
Rating:
5.0

This was my first rental truck experience and it was so easy, convenient, and efficient! Thanks for such a great experience!

Sally M. 
Rating:
4.0

Customer did not leave a comment.

Jeroen G. 
Rating:
2.0

This location needs to be either a fulltime UHaul or parttime storage unit facility. He was not there during business hours and had to wait for him to drive in to open up. Moving is too hard to not have things in order and as smooth as possible. The office was so crammed with packing blankets, etc. that I couldn't get in comfortably.

Ray M. 
Rating:
3.0

All went ok

tim C. 
Rating:
3.0

Customer did not leave a comment.

Phil C. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Graham S. 
Rating:
5.0

Outstanding customer service. I highly recommend this location.

Karen B. 
Rating:
4.0

It took 3 places to finally get a truck that reserved earlier in the week from another location. I showed up for the truck I needed for a make-wish event. I was told I can't have it for the time I booked it for. I was sent to another facility and then had go to another one and get a truck bigger than the one we needed. So it cost more than I budgeted

GREGORY R. 
Rating:
4.0

Customer did not leave a comment.

Nathan R. 
No reviews have been submitted for this location.

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