Great service even when busy. Parking is slightly below what is needed for this busy location. Better to have someone drop you off if you can.JOSEPH I.
Customer Reviews for Castle Rock Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cab was rickty like an old farm truck. People in the office were nice. The truck needed some attention that's all. Over all a good experience. ðŸ‘Jesse F.
Customer did not leave a comment.JOHN S.
Uhaul overall experience was awful. Wrong size trucks received, equipment not working properly, overall cost was higher. HAd to take 2 trucks to replace the one I was supposed to get, which cases double the gas.Derek K.
Customer did not leave a comment.STEVEN L.
Customer did not leave a comment.CYNTHIA B.
Customer did not leave a comment.JOSHUA B.
I was a little confused on the drop-off procedure.BRETT J.
The staff and manager were extremely friendly and helpful.RONALD B.
Customer did not leave a comment.Theodore L.
Customer did not leave a comment.BENJAMIN M.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Michael R.
I had a great experience at the rental location; however, I had various issues when using the Uhaul website. Specifically, I could not complete the online check in process. During the last step the website froze and I could not complete the check in. In addition, when I tried to complete the online return process, I could not get pass the return location screen. However, the most frustrating thing was calling Uhaul customer service to report my issue with the online return. I was on hold for 30 minutes and hung up out of frustration. I never spoke to anyone.Ron W.
The manager (Deb?) was very busy, but was able to get me out quickly. Then I returned right at closing, she guided me into the parking spot, and used a jack to disconnect the heavy tongue. Excellent service.CHARLES B.
Customer did not leave a comment.GAYLA P.
Customer did not leave a comment.JOHN L.
Thank you for the last minute quick 10ft rental. Just what we needed! You both were very helpful. LTLOUIS T.
The equipment was clean. There were some potential issues with the truck and the staff was wonderful in listening when the truck was returned and confirmed they will check out the truck to make sure it is OK for the next renter. Great experience overall.CURT D.
Trucks were parked in an unlit area. Unable to see anything about the truck or the area it is parked itDana T.
There was a long 20 minute wait trying to complete the online check in.PETER R.
New staff was amazing, super helpful and courteous. The GMC truck was a little bit of a rough ride with over 150k miles on it, but it got the job done.Derek S.
Customer did not leave a comment.Clarence P.
Uhaul can make things better by not changing my pick-up location the night before, without notifying the original location, then sending me am hour out of my way to a place where THERE WAS NO ONE AT THE DAMN COUNTER FOR OVER AN HOUR. If it weren't for the nice folks at the actual pick-up location, I would have lost it on Uhaul.ERIC B.
Customer did not leave a comment.RORY M.
I could use a discount in June moving back to Michigan. As you can see I've made a lot of expensive move in 30 years. And always with budget. Though they have a cargo van now. Hmmm Enjoy the day.Dave M.
Kelly and the crew were very attentive to my needs. Over the top helpful. I would use them again and highly recommend them to friends.JANICE E.
Customer did not leave a comment.Nathan D.
Excellent second experience, they are my goto U-Haul dealer.ROBERT Z.
Excellent service for an immediate need for a trailer. Keep up the good work!Diane C.
Uhaul employee assisted with brake and signal check. They confirmed brakes and left and right turn signal were working. I got home, loaded the trailer and the next morning before leaving my wife checked the lights and the upper right brake light and turn signal were not working. We drove 1,000 miles without a working right turn signal and brake light opening is up to a citation from police and dangerous lane changes to the right lane or exit ramp!Richard H.
Customer did not leave a comment.ANNABEL F.
Kelly is awesome !Sherril L.
Customer did not leave a comment.Mychal L.
Customer did not leave a comment.DARRELL K.
Customer did not leave a comment.Justin C.
Customer did not leave a comment.DENNY G.
Great experience! Thank you to te AMAZING family that manages this property (living above)!! Great customer service!LISA RENEE G.
The folks here were very accommodating when the truck I reserved was not due back in time. They also offered additional items at no charge to help the move go more smoothly. Great people. I would recommend this location over others I've used.Gary W.
Customer did not leave a comment.ANDREW A.
Customer did not leave a comment.Martha B.
Customer did not leave a comment.RANDY S.
Customer did not leave a comment.Erik R.
Really isn't much to improve on. The entire process from reservation to return is easy.SAMUEL M.
I was in and out in 20 minutes including hookup. Great customer service and lickety splitPAUL C.
Customer did not leave a comment.Mario L.
Everything was great! Appreciate the staff at this location. Everyone is friendly, helpful and accommodating. I will definitely use again!MICHELE H.
Nothing you guys at the castle rock uhal ruleJOEY M.
Fast service, in and out!DANIEL C.
I've used this location 2x in last month. They have always been kind, professional and friendly. â€œKellyâ€ was super nice, kind and understanding in a crazy time. She's a pleasure to deal with. Thank You!Jo M.
First class operation, super smooth and very efficient!!JEREMY P.
Customer did not leave a comment.RONNIE N.
Customer did not leave a comment.martin G.
Great service and assistance in the transaction from pickup to drop off. Thank you!BENJAMIN H.
Customer did not leave a comment.Eugene R.
He made it incredibly simple. We drove up, he hooked it up and checked lights and we were done.Laura S.
Customer did not leave a comment.Shane G.
Very easy to pick up and drop off.Michael C.
Very friendly and attentive staff. Made the experience very easy. Truck was pristine.David W.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Orlando M.
Customer did not leave a comment.Kevin P.
Very helpful and very quick.Shawn R.
Customer did not leave a comment.Terry M.
Very friendly and efficient staff.al S.
Customer did not leave a comment.Jeffrey F.
Kelly was great to work with. I rented 4 or 5 trucks in the past couple of weeks. Great and friendly service!BRANDON F.
The person who took care of me to deliver the car and take it back we're great and very helpful!Armando E.
Great customer service, very friendly, return was easy and painless. Will definitely use this particular uhaul in future movesSean C.
I HAVE ALREADY SUBMITTED A REVIEW. CANT IF GET THAT RIGHT ðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡Donald H.
Extremely clean vehicle. Well documented pervious damage. Vehicle in excellent condition. Online process was very easy to complete.John C.
Customer did not leave a comment.Jeff F.
Customer did not leave a comment.Mathieu U.
Customer did not leave a comment.michael G.
I was not the one to deliver the trailer, but my nephew had a satisfactory return experience.Naomi M.
Friendly and helpfulnicholas M.
I have rented from uhaul before from other locations and hands down, Kelly was the most pleasant and informative representative I have ever dealt with!! Will only ever go back to this uhaul location!!!!Derick C.
Primo customer service! Will drive past others to go to Castle Rock Self Storage for my U-Haul needs!!Andrew B.
Customer did not leave a comment.Austin M.
Nothing. 150% Recommend. Very friendly, helpful & personable. Office staff was the nicest staff I have ever encountered. 10 STARS!RONALD B.
Customer did not leave a comment.Robert F.
It was top notch service and extremely helpful and speedy. I will rent again!chase T.
Customer did not leave a comment.richard H.
The best U-Haul dealer I have ever worked with - they are first class. I would never consider going anywhere else!Steve H.
Customer did not leave a comment.JAMES N.
Great, fast service, well-maintained equipment.Bruce E.
Easy access to equipment, personable office staff, seemed genuinely interested in helping me get what I needed for my move.JIM F.
Customer did not leave a comment.Clayton J.
Customer did not leave a comment.JAMES C.
Nice experience.Larry K.
Customer did not leave a comment.CHARLES THOMAS V.
husband and wife team at this location are excellentPAUL K.
Very friendly and helpful staff. Quick & easy drop-off.Keith B.
Nothing. Very satisfied.Mary P.
Customer did not leave a comment.RYAN R.
Definitely going to use this location for future needs, including a small move in December. Thanks!Tom T.
Not all the equipment I requested. Requested 12 Pads. None. They made the comment that 4 other people a head of me didn't get pads. I requested this on line a week ahead of time. They where not friendly about it. Like they didn't care, and there going to be a service center. REALLY NOT GOOD.Matthew H.
Tje staff here has always been friendly and courteous. Ken Campbell & All Around Help and Consulting LLC Thanks you...Ken C.
Customer did not leave a comment.michael M.