Customer Reviews for Castle Rock Self Storage
(U-Haul Neighborhood Dealer)

1,240 reviews

11 Kellogg Crt   Castle Rock, CO 80109

(303) 688-0936

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–5 pm

Services at this Location:

Contact Us

(303) 688-0936

11 Kellogg Crt
Castle Rock, CO 80109

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard O 
Rating:
5.0

I was very happy with the rental and the customer service. I would definitely recommend Castle Rock Self Storage.

Robert P 
Rating:
5.0

Top rate facility and the people who run the place are fantastic! We highly recommend to anyone who needs a rental truck.

William C 
Rating:
5.0

Very friendly and helpful

Brian M 
Rating:
5.0

Quick and easy transaction

Greg A 
Rating:
5.0

Customer did not leave a comment.

Rebecca S 
Rating:
5.0

Customer did not leave a comment.

Tyrel S 
Rating:
5.0

Customer did not leave a comment.

Tyrel S 
Rating:
4.0

The only thing good was the employees at the facility. The truck had no brakes

Michael P 
Rating:
4.0

Customer did not leave a comment.

Garry A 
Rating:
5.0

Customer did not leave a comment.

Sherry G 
Rating:
5.0

Customer did not leave a comment.

THEODORE S 
Rating:
5.0

The U-Haul web site is almost impossible to use to check out a truck. I will never try to check out a truck through the U-Haul web site again.

Ken F 
Rating:
1.0

Trucks have roaches. Swapped out for a second one which the ac didn’t work. Customer service was the worst. Avoid at all costs.

Christopher S 
Rating:
5.0

Customer did not leave a comment.

Amy W 
Rating:
2.0

Customer did not leave a comment.

Tamara B 
Rating:
5.0

Continue to be above and beyond great customer service!!

STEPHANIE M 
Rating:
5.0

Quick and painless. Representative was informative and easy going.

Richard S 
Rating:
5.0

Customer did not leave a comment.

Neil Y 
Rating:
1.0

I was way over charged. Had to go in and request a refund. Out time and in time was less than 24 hours, yet I was charged for 2 days. Took a pic of gas gague “full” yet charged me $9. Amount other things.

Kimberly D 
Rating:
5.0

Customer did not leave a comment.

Hewlett V 
Rating:
4.0

The truck's wipers were in terrible condition. We were driving in winter weather and my husband could barely see through his side of the windshield. We had to pull over twice to manually clean the windshield and it made this awful high-pitched scraping sound when it went across the window. I would have scored excellent but feel this is an unacceptable safety issue.

John E 
Rating:
5.0

Customer did not leave a comment.

Christina M 
Rating:
4.0

I pre ordered moving blankets and this location had none available. While they provided a polite explanatory note, it was a significant inconvenience and obstacle to my moving process. I had to wait for a U-Haul location to open and go there to get the blankets, costing me time and mileage. If this location had called me in advance I could have made other arrangements. I will not be using a non -U-Haul location again due to this experience.

Brian B 
Rating:
5.0

Customer did not leave a comment.

Joss C 
Rating:
5.0

Customer did not leave a comment.

Diane D 
Rating:
5.0

The staff at this location is great to work with

Richard T 
Rating:
5.0

Customer did not leave a comment.

Linda W 
Rating:
5.0

Everyone was very nice and helpful.

DELLA I 
Rating:
5.0

Customer did not leave a comment.

Manuel C 
Rating:
5.0

Great communications and customer care.

Laura D 
Rating:
5.0

Jim was great to work with!

Joshua M 
Rating:
5.0

This location is awesome! Everyone was very helpful, especially when the app couldn't find the location!! The app has a few issues needless to say if you have ever used it. Definitely getting better! Nothing at this location to improve. Should copy it for other locations!

Richard P 
Rating:
5.0

Wonderful customer service

Jacqueline T 
Rating:
3.0

Made a reservation online for lock box pick up prior to store hours. I was never sent the code to acquire the key that was indeed in the box. So I waited for the store to open to get the truck. Once I had the truck I was told the rented equipment should be inside the truck. None of it was. Seems some better planning could be done on behalf of this location.

Talia C 
Rating:
1.0

Complete run a round. No communication mis information!

James V 
Rating:
5.0

I was surprised at how well developed and easy the self check in process was. I thought it would be a disaster but it wasn't.

Steven A 
Rating:
5.0

Excellent customer service , friendly , great hours, up front pricing .

Zoe M 
Rating:
1.0

Customer did not leave a comment.

Barbara P 
Rating:
5.0

Customer did not leave a comment.

Manuel C 
Rating:
5.0

Customer did not leave a comment.

Kerri P 
Rating:
5.0

Both were awesome. Husband and wife team. Very personable. Lovely people. I actually got snowed in, my car did, and they helped dig me out and plowed me a path to get out. They went above and beyond.

David H 
Rating:
5.0

Staff was extremely helpful and friendly

Luana L 
Rating:
5.0

Truck had over 180,000 so some of the dash lights are out. Overall a great experience. Truck was very clean and didn't show its age

David L 
Rating:
5.0

Customer did not leave a comment.

Caleb N 
Rating:
5.0

We had a great moving experience with Beth, and her crew. We absolutely will use this location again I'm the future.

Erak H 
Rating:
5.0

Customer did not leave a comment.

Lindy K 
Rating:
5.0

Front wheels out of alinement - hard to steer. Truck, windows and interior very dirty

James R 
Rating:
5.0

Everything about a stellar! Keep up the great work!

Jane M 
Rating:
5.0

Nothing, the two people working there were very knowledgeable and friendly

tom j 
Rating:
5.0

My experience was awesome! The lady was so nice and helpful. She gave me all my options and went over everything and made sure I had a dolly and anything else I needed. The uhaul was new. It was clean and I have to say for a 13 hour drive it drove smooth and was a very pleasant drive for what I was expecting!

Jennifer H 
Rating:
5.0

Customer did not leave a comment.

James T 
Rating:
5.0

I do not think there is anything I could of asked for that was not already laid out for me. Beth, Ryan,and James are amazing and truly they take of their customers. They have always provided and made sure I've had what I needed and or asked for. I always just use this location. I never have a problem, never.

Dale O 
Rating:
5.0

Make sure the seats are easy to adjust. Otherwise everything was perfect!

THOMAS P 
Rating:
5.0

Great service. Vehicle was fine except when we went to fill it up, it turned out then gas fill line had some restriction and it would not allow the gas nozzle to fill at full rate. Took 15-20 minutes to fill the tank up. Probably the reason it was only 1/4 full when we picked it up. This needs to be fixed on that vehicle. Otherwise, everything was fine.

Karl B 
Rating:
1.0

Drove 4 miles in-town and was charged $15.75 for 4 gallons of fuel! Fuel gauge didn’t even move. WTH?

Mike L 
Rating:
1.0

Filthy truck. Bait and switch from your local dealer. Overcharged from original estimate by about $500 as the sleaze crew at Hannan street uhaul place who kept cancelling contracts so they could make more money off of "dynamic pricing". You are going to get sued.

Christopher K 
Rating:
5.0

Customer did not leave a comment.

Jennifer S 
Rating:
5.0

Customer did not leave a comment.

Cally W 
Rating:
3.0

I did online pick up. Took way too long as it did not recognize the location. Vehicle only had a quarter of a tank in gas! Description of where vehicle number was was wrong.

Lisa K 
Rating:
5.0

Customer did not leave a comment.

Pamela M 
Rating:
5.0

Great product, great staff! Highly recommend this location!

Jesse F 
Rating:
5.0

The truck was ready for our reservation. The staff member was professional and efficient.

deborah d 
Rating:
5.0

Great location, always a pleasure to work with!

Mark K 
Rating:
5.0

It was a great experience, and I appreciate the professional and friendly spirit. you made it a time efficient process with great options. Thank you.

shirley a 
Rating:
5.0

This was such a hassle free and easy experience, I will absolutely be back for any future moving-rental needs.

Marissa A 
Rating:
5.0

Customer did not leave a comment.

Raymond S 
Rating:
5.0

Customer did not leave a comment.

Emma M 
Rating:
5.0

I was met with a smile. They were quick to answer all my questions and when I brought back the truck they were helpful with no extra fees.

Danielle C 
Rating:
5.0

Great experience! The guy that helped me get the truck was so nice!!! Will definitely rent here again! Thanks!

Susan T 
Rating:
5.0

Customer did not leave a comment.

Donald S 
Rating:
5.0

Excellent customer service. Everyone was so pleasant and helpful.

Dani D 
Rating:
5.0

They were helpful and friendly when I had to cancel my first scheduled rental, and today when I rented a truck. This is a good group of people.

Jeff M 
Rating:
4.0

Customer did not leave a comment.

Robynne W 
Rating:
5.0

Customer did not leave a comment.

ANGELA H 
Rating:
5.0

Amazing and seamless experience!

Jordan C 
Rating:
5.0

Such nice people to rent from. Also kept a storage unit for over 2 years. Very up front about the prices. I would rent a truck and rent a storage from theses guys again for sure.

MICHAEL P 
Rating:
5.0

Customer did not leave a comment.

Dominik W 
Rating:
5.0

Great job . I will be back soon

Roger T 
Rating:
4.0

No suggestions to make...everything was exactly as advertised. However, I would like to commend Beth at the front desk who is an excellent ambassador for U-Haul! She even noticed that I had called with a question and called me right back. Thank you, Tom M.

Tom M 
Rating:
5.0

No improvements needed. Everyone was very nice and the truck was clean and ready to go.

James T 
Rating:
5.0

Customer did not leave a comment.

Bryan M 
Rating:
5.0

Customer service was top notch. Best uhaul location I have ever rented trucks before at

Dan N 
Rating:
5.0

Not much. Service and equipment are top notch

Thomas F 
Rating:
3.0

Customer did not leave a comment.

BOB S 
Rating:
4.0

Can’t think of anything to make it better.

Wayne J 
Rating:
5.0

Beth was very professional and very nice. Makes a world of difference.

Wanda M 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

Easy, fast and done.

Jesse F 
Rating:
5.0

Customer did not leave a comment.

Marcos G 
Rating:
5.0

Customer did not leave a comment.

Brandon B 
Rating:
5.0

Customer did not leave a comment.

SHERI M 
Rating:
5.0

Customer did not leave a comment.

Paul W 
Rating:
5.0

Customer did not leave a comment.

rick m 
Rating:
3.0

I tried the app pick up because I needed to pick up some furniture at 9am. The app did not work so I ended up waiting for the store to open at 9am. So I was late. The truck was dirty and only 3/4 full of gas. They charged me $20 for cleaning and &10 for extra gas although I brought it back exactly where it was when I left.

Lisa N 
Rating:
5.0

Customer did not leave a comment.

Perry C 
Rating:
5.0

Customer did not leave a comment.

Jessica S 
Rating:
5.0

Truck was dirty inside and out. Right rear tire only had 12 psi when I picked it up. I took it to a service station and filled it to 30 psi, by the end of my 4 hours ir was back down to 12 psi.

Greg M 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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