Truck dirt. No pads. No windshield washer. Wipers useless during rain storms! Charged for 2 extra gallons of gas. No one knew how to handle tolls when asked. No navigation system. Totally unpleasant experience.Susan F.
Customer Reviews for Castleton Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super easy return process!Karen H.
There was no washer fluid or deicer or ice scraper in the van. Our reservation was for a 1500 one-way rental in the winter, those things should have been done before the rental was released. We had to stop numerous times to hand scrape ice off the windshield until we were able to get washer fluid and deicer at a gas station.Scott C.
Customer did not leave a comment.RENAE H.
Customer did not leave a comment.steve B.
Returned truck when they were closed. However, was a convenient location.David B.
I have used UHaul numerous times. This one is not lienient. Contract was made at another UHaul center and did what the other center said.Bernard H.
Customer did not leave a comment.JASON J.
Customer did not leave a comment.Amy O.
Customer did not leave a comment.Larry O.
Customer did not leave a comment.Harley W.
Inspect count entaed blanketsRobert R.
I was satisfied.Allen G.
Customer did not leave a comment.Patricia J.
Customer did not leave a comment.bill K.
Customer did not leave a comment.Nikki H.
Customer did not leave a comment.Ron K.
While in signing the contract, we asked the nice owner if the truck was clean. He said yes, when we went out we realized it was not. The owner said that it was what UHaul would consider "clean". Just an FYI, we had to hose out the back. It seemed like gardening material was moved in it, and cleaned the outside of the cab. We get that UHaul's are aggresively used, this was a bit too much. TY.michael D.
Didn't meet personally but most friendly on the phone.NANCY F.
Customer did not leave a comment.Pedar K.
Cab was filthy,not cleanedRandy C.
Poor signage. No one to help us disconnect the auto transport so we had to figure it out ourselves. But very friendly person there. Always have had great interactions with Uhaul folks.PAULINE S.
Customer did not leave a comment.Dan N.
I did not receive the 10 blankets that I had paid forelizabeth M.
Customer did not leave a comment.deena H.
Live in white was doing a quick move so much nicer to deal with than duddlys in Whitehall definitely worth the extra drive will definitely do business here over duddlys any dayAaron W.
Customer did not leave a comment.James L.
Customer did not leave a comment.AMANDA P.
Customer did not leave a comment.Amanda W.
It was convenient to have the option to drop off the Uhaul after hours. This Uhaul truck was nicer than one I rented years ago in Rutland.Natalie B.
Castleton motors saved me from going to a different company all together. The Rutland location double booked the truck I needed and changed my pick up location to Middlebury...45 minutes away from my location. Castleton Motors got me a smaller truck but for the time frame I needed and they were very helpful. I'd give them a good review, but not uhaul in general.Elyssa Eric W.
Customer did not leave a comment.Kevin P.
It was awful! The person at the pick up location knew nothing about what to do or how to open the lock box. Then upon finially getting a code, ALL the keys were in the return box! THEN having to return the vechile and take pictures in the pouring rain before I could confirm the truck was returned. It took way longer than I had time for that day, and ALSO was quoted .79 a mile and then went to rent the truck and it was all of a sudden 1.29 a mile! RIDICULOUS!!! I will think twice before ever renting from uhaul again! I feel I should be at least reimbursed for the difference in the mileage! NOT a happy customer!Roxzand C.
The cost seems absurd for the number of miles included. Very little cell service to do the pickup on the app.Adrian B.
Customer did not leave a comment.Steven K.
Working with the local uhaul reps (people on the phone and not the castleton workers) were miserable people and rude. Only the regional manager Josh treated me with any respect. You should ashamed of the way I was treated by the woman on the phoneZak H.
App for returns was somewhat cumbersome and difficult to use. Ended up dropping off trailer after hours and calling the facility in the morning. They were very accommodating.James G.
Customer did not leave a comment.Sharon V.
Customer did not leave a comment.Denise R.
Very friendly! Very efficient! Super convenient.Gretchen B.
Customer did not leave a comment.Sara H.
Customer did not leave a comment.Jessica B.
Customer did not leave a comment.Douglas J.
Easy drop off, no help needed. Just dropped keys in drip box.melodie K.
Better signage at location. UHAUL signage are very faded and sign is very small. Drove right past location. Site has no house number clearly posted either. Intake staff friendly and efficientJamie L.
Customer did not leave a comment.greg C.
Have moving supplies on hand.George R.
Customer did not leave a comment.Paul A.
More CowbellGregory K.
Customer did not leave a comment.Sanford S.
Customer did not leave a comment.roger w D.
Customer did not leave a comment.Trisha M.
Customer did not leave a comment.roger w D.
I was charged $4.00 per gallon for 2 gallons od gas. Price gouging when gasoline is $2.30 a gallon. Rediculous!! Also you should let people know that the $19.95 for 24 hours rental will also add $14.00 insurance fee, and other hidden charges. It cost over $54.00 for the rental of your truck for 24 hours. I paid in cash but I got my refund in a check. I think all this should be brought to the renters attention. You get double charges for mileage and gas use. Whats the mileage charge for if not for gas use?Theresa B.
The staff was very nice and helpful.Jennifer L.
Make sure equipment is safe to be rentedJay S.
Customer did not leave a comment.Anthony G.
Customer did not leave a comment.Michael M.
These do it right. Way better than the Rutland location.Gregory K.
Customer did not leave a comment.james R.
Outstanding customer service by everyone there!Chris P.
Slight leakage and the doors of the trailer but no major damage to any of my contentDennis P.
I'm a long-time customer. The rig I rented this time did the job, so I'm happy to pay in full. But, it had issues: front end clunking noises, engine hesitation, the fuel gauge was inaccurate, and using the heater filled the cab with mouse nest smell. Plus, it could have been cleaner. Very happy with the professional attitude at pickup and drop off.WILLIAM R.
lower your prices and bring cost downTed S.
Customer did not leave a comment.RC B.
This dealer did not have the size vehicle I needed available so I had to take a larger vehicle, increasing the cost. This was the only vehicle they had. The nearest alternative dealer was too far away. The box was clean, the cabin acceptable, but the windshield was heavily coated with insects and needed to be cleaned.Richard W.
I was told that I was paying for 100 extra miles and if I did not use them I would get the money back. Turns out I did not use the miles. I did not get the money back . I called the 800 # and there was nothing they can do can do. Every time I called the 800 # it took at least 15 mins to speak with some one.JEFFREY P.
Customer did not leave a comment.Mari F.
Customer did not leave a comment.Ed W.
I still cant believe you made me drive 2 hours in the wrong direction to pick up the trailer and say you don't move equipment. I am in the rental business and still cant believe you do that.Ken B.
Customer did not leave a comment.Sanford S.
Customer did not leave a comment.joe D.
This location always has great trucks -- in excellent condition, ready to roll, and clean. I am always THRILLED when I can get a truck through them!Gretchen B.
The computer system would not work and I had to wait 45 minutes to finally be able to leave with the truck which delayed the whole day. The gentleman working there was frustrated and kept trying to get through to U-Haul to get the computer issues resolved but was on hold and never got to speak to a real person before I left.Deborah H.
no one there to help me unhook the trailer.Ray T.
Rented an auto transport and the lights did not work, the brakes on the transport did not work and were leaking fluid when I repaired them. The light wire was dragging and chaffed so there was no lights, had to buy my own patch kit. When told it was $54.00 to rent it ended up $139.50. Just would not recommend to anyone, or use again myself.Phillip J.
Customer did not leave a comment.William A.
Customer did not leave a comment.David H.
Honor reasonable known facts, and deal with uHaul as a customer service professional. It's unrealistic to put issues into only the hand of the customer.ERIC N.
To be honest I was not happy at all with the uhaul in rutland, they did not want to give me the time of day. Rutland uhaul had a trailer that would work and as we were finalizing the papers I was informed someone put a deposit on it as we were finishing up. I was then told there was nothing they could do to help me, wouldn't even look to see if anything was available nearby. Luckily I caved in and called uhaul in castleton (10 min away) and they had what i needed right there on the lot and i was in and out in less than 20 minutes. Extremely professional and very very friendly people to talk/deal with. Looking forward if I need to rent again I will be going right to castleton from here on out and will highly recommend them!Kevin R.
Less run around for pick upkenny L.
They charged us $30 more on our rental then we were quoted would look at other options next timeJohn R.
Customer did not leave a comment.Diane B.
Well worth the money having a rampChristopher A.
Customer did not leave a comment.Ethan J.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Martin H.
Customer did not leave a comment.Davide M.
Customer did not leave a comment.Lindsay B.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.donald H.
Was directed to drop off the trailer in Florida. During the trip found the trailer in disrepair. Lights and latch do not work properly. Tried to the trailer at designated spot, was redirected to another. Then received a bill for $1500.00 for dropping in wrong spot. Watch out for the bait and switch tactics. I will never use Uhaul again, and more than happy to post on every social media outlet I can. Hello Penske!Zak B.
No change necessary.robert W.
Customer did not leave a comment.Anthony F.
Customer did not leave a comment.Danny W.
Customer did not leave a comment.Bryan G.
Customer did not leave a comment.craig K.
The 4x8 Trailer we rented had some minor holes in the roof that were patched with duck tape, which leaked a little during our use of the trailer.Guillermo G.
Best Uhaul location.Greg K.