My rental return was not checked back in at the time I returned it and I ended up getting charged an extra day and even after disputing with my bill with credit card company U-Haul used the time of return on the receipt as evidence in arbitration to bill me extra. This is after I had contacted U-Haul customer service and they had talked to this location and verified that I had returned it in before 24 hours had passed. All my paperwork was online and I did not see the times until I got home and looked at my email. Not happy at all and feel like U-Haul ripped me off.
ANTHONY S.
Castleton Motors
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Castleton, VT 05735
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Excellent vehicle and customer support!!
Alan W.Allow return and confirmation in real life, without needing to use the app. I don't want to have an app for every bit of business I do on my phone. I prefer to do transactions in real life.
Sonia W.Confused why the main office would call me after 5pm asking if I was keeping the trailer another day when I returned it to the rental location before 10am. The rental location representative backed the trailer in and unhooked the trailer. Miscommunication issue?
Cynthia M.Excellent service
Cynthia M.