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daniel m
Customer Reviews for CD Liquors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience!
Justin MTHIS LOCATION DOES NOT HAVE A IN TOWN 5 X 9 ENCLOSED TRAILER PLEASE SEND ONE OR TWO WHEN IT RAINS OR SNOWS THE OPEN ONES ARE USELESS.AND THE WHOLE BACK IS FILLED WITH SNOW IT TOOK ME A HOUR TO HOOK UP AND REMOVE THE SNOW FRON THE UNIT. THANK YOU FOR YOUR COOPERATION.
Zdzislaw KThe equipment was dirty the person that I picked the equipment from accused me of trying to steal it when I had already reserved it and I was just backing up to the car dolley so that I didn’t have to do it again he came out and said stop right there you aren’t about to steal from me and I told him I had a reservation for it and he said show me proof now and was rude the entire time
Ethan JThe truck we rented should have been taken out of service. There was damage to the roof of the storage compartment and water maybe from melting ice/snow leaked onto our couch cushions stored in the “attic”. The cab of the truck should have been cleaned before being rented again. It looked like a drink was spilled all over the inside. The real reason I am recommending this location is because of the person at the counter. She was very friendly and helpful when picking up and dropping off the truck.
Mark SYou need to get a 5x8 In town enclosed trailer at this location I had to drive 30 miles to get one Thankyou for your cooperation
ZDZISLAW KEverything was great I definitely will return to this location for my future needs thanks again
Juan NTHIS LOCATION NEEDS A COUPLE SMALL ENCLOSED TRAILERS I HAD TO DRIVE 30 MILES TO BOLINGBROOK IL
ZDZISLAW KTHIS LOCATION DOES NOT HAVE ENCLOSED TRAILERS I HAD TO DRIVE 50 MILES AWAY ILOST 5 HOURS OF TIME
ZDZISLAW KI was charged double the amount I was told. I will dispute this with my bank if not refunded
Yoousef SEasy access and no hassles
Kirk BWe rented a 12' trailer, which they park behind the building, return parking was the only issue—otherwise a wonderful experience.
Richard AI got to the location (CD liquor) and the guy working behind the counter was surprised I was there but nice. He called the uhaul guy (I guess it’s a different business?) and he didn’t answer. Tried him a couple more times and he finally answered - clearly woke him up from a deep sleep (it was 3:24 pm - reservation was for 3:30 so my bad I guess). Uhaul guy took about 14 minutes to get combobulated and verify me. Poor liquor store guy was like “are you still there??” when uhaul guy on the phone was silent for a while. Weird experience but got the truck and returned it and all was fine. So I guess 7 out 10?
Bethany MDid not answer the phone in the morning when I called twice, but someone was there to check me in for return.
Paul Djust a little tight to drop off
Donald WIt was fast and easy. Best location I have rented from
John MNeeded a last minute car carrier and this location had one ready to go for us. We arrived at our destination with no problems. Thank you!
MICHELE BCan't think of anything, made reservation quickly and easily on-line, had to change the date which proved to be no problem and vehicle was fine for our purpose.
James WThank you
Kirk KDrop off as easy and no problems.
debra fCheck and repair light wiring. Left rear brake/taillight did not work .
stephen tCD Liquors is amazing and now even better with Uhaul rental! Everything went smooth and quickly, highly recommend.
Anthony UEasy rental! Easy return! Nothing needed improvement with my rental.
dan oCD LIQUORs is the best thing that ever happened to me!! Now they have UHAUL!!!!! Wow just wow!!!
Rick MMake sure the mileage is accurate before the next customer picks it up.
Adam GOnly issue we had as seniors, is that the truck did not have a loading ramp.
penny gWe noticed a tire that was bald on the inside of drivers side front after we got the truck to our house to load up.
Margaret JThe rental pickup location was changed by the company 2 days before pickup to this location which was farther away than the original. Allotments were made for mileage for the inconvenience. When I picked up the truck, none of the furniture padding was in the truck and the pickup site was closed. I was on hold for 30 minutes before being told that I could pick up the pads myself if I drove to a main distribution site 45 minutes away in the opposite direction. Lots of hassle, lots of time wasted. Even if the lack of vehicle preparation was a mistake, it was poor service to put the resolution as an additional burden on the customer (who is likely attempting to load their truck and get on the road in a timely fashion).
Scott Sreservation was downgraded to a small size. this had a potential issue as we specifically needed the size ordered. luckily everything worked out, but this could have been a very bad experience.
Kristin HThank you guys. I am a repeat customer and always use uhaul
Randy SIt was a brand new van with 2k miles. Very easy to rent. Will rent again from dealer when needed. Thanks
Anthony CQuick and easy. No issues.
John SReturned vehicle with proper amount of fuel in the tank and was charged 10.86 for 2 gallons of fuel. Again, this is unacceptable.
BRADLEY CClean in between customers.
Joe BAvoid this dealer at all costs. I have rented over a dozen times from various UHaul locations. This is one certainly to avoid. They do not train their employees adequately, are difficult to locate, and they do not adequately maintain their equipment. Like all of my rentals, I do them over the phone with UHaul call center personnel and then at the appointed time, I go to my location give them my credit card and License generally and within 5 minutes, or so, I am on my way. It took me 10 minutes to find the dealer amongst 3+ locations in the strip center its located (no exterior or visible signage from the road or parking lot). I visited 2 other tenants first until locating the dealer at the liquor store. Upon walking in their door, I noticed a small inconspicuous sign saying UHaul that can not be seen unless you are right on top of it. It took the liquor store 40 minutes to complete my transaction after giving her my credit card and license. 20 minutes into trying to complete the transaction, she called the liquor store owner over the phone and it took him 20 minutes more to train her how to complete the transaction. Even then I never physically got anything in writing. She handed me the keys and said you are good to go. I insisted I get something in writing and he boss wound up texting me the agreement. On my return I never got anything in writing either on pickup and dropoff. The liquor store treats this rental practice like a side hustle and not professionally in any way. They overcharged us $25 ($15 on non used mileage charges and they charged us $5 for a dolly we never ordered or received and $5 for furniture pads we never ordered or received). I see now why they don’t give you things in print on pickup or dropoff. We are going to dispute these overcharges with UHaul corporate as well as report on the awful experience we had. The owner is not keeping up his end of the dealership agreement in every facet of his practice. The 26’ truck was not maintained to UHaul standards. The cab had a headlight switch that had broken loose and was floating in the dash. The drivers door panel was broken and rattled extremely loudly the entire trip. There was no cruise control. The clock was 5.75 hours off. The roof leaked on the left rear corner of the box truck and soaked some items we were carrying in the rain.
MARK KThe drop off was very easy.
Victor LJack handle was missing cotter pin, so handle would not stay attached. Trailer was pretty dirty, but being an auto transport, unlikely they ever get cleaned. Last one I rented was worse. Trailer did the job with no major issues. One tire was down to wear bars at pick up.
Robert JDropped off on Sunday I never seen a person
LYLE ESo friendly! Awesome to work with!
Caitlin PI couldn’t find the gas button location so I couldn’t fill up the tank
Lauren OEverything was outstanding. Close to home. Clean and reliable truck.
Joseph VWorst customer service I have ever recieved!! 1.5 hrs on hold just to pick up the truck due to uhaul losing my reservation. Then 45 min on hold when I called to ask why I was charged an extra 70USD. Before my question was answered ur rep HUNG UP ON ME! I WILL NEVER USE UHAUL AGAIN AND WILL B ADVISING EVERYONE I KNOW TO NOT USE UR SERVICES!
Robert DVery helpful and courteous. Great service and easy to reserve on line. Will be back if need to rent again.
Jason FWhat is the point of renting a moving truck that does not have a ramp? If I wanted to lift stuff, I could have borrowed a truck from a friend for free. I tried to call customer service yesterday. You made me wait an hour to talk to someone then hung up on me when I was the first caller in the list.
Mark NVery helpful, great dropoff location.
tom w