Customer Reviews for CD Liquors
(U-Haul Neighborhood Dealer)

87 reviews

24600 S US Hwy 52   Manhattan, IL 60442

(815) 680-5115

Hours

  • Mon–Sat
    10 am–9 pm
  • Sunday
    11 am–7 pm

Services at this Location:

Contact Us

(815) 680-5115

24600 S US Hwy 52
Manhattan, IL 60442

Services at this Location:

Hours

  • Mon–Sat
    10 am–9 pm
  • Sunday
    11 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rachelle O. 
Rating:
5.0

CD LIQUORs is the best thing that ever happened to me!! Now they have UHAUL!!!!! Wow just wow!!!

Rick M. 
Rating:
5.0

Customer did not leave a comment.

Kendrick C. 
Rating:
4.0

Customer did not leave a comment.

BONNIE B. 
Rating:
4.0

Customer did not leave a comment.

Karl W. 
Rating:
4.0

Customer did not leave a comment.

Karl W. 
Rating:
3.0

Make sure the mileage is accurate before the next customer picks it up.

Adam G. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Only issue we had as seniors, is that the truck did not have a loading ramp.

penny G. 
Rating:
5.0

We noticed a tire that was bald on the inside of drivers side front after we got the truck to our house to load up.

Margaret J. 
Rating:
3.0

Customer did not leave a comment.

francisco R. 
Rating:
5.0

Customer did not leave a comment.

Laura L. 
Rating:
4.0

Customer did not leave a comment.

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

Cathy V. 
Rating:
1.0

The rental pickup location was changed by the company 2 days before pickup to this location which was farther away than the original. Allotments were made for mileage for the inconvenience. When I picked up the truck, none of the furniture padding was in the truck and the pickup site was closed. I was on hold for 30 minutes before being told that I could pick up the pads myself if I drove to a main distribution site 45 minutes away in the opposite direction. Lots of hassle, lots of time wasted. Even if the lack of vehicle preparation was a mistake, it was poor service to put the resolution as an additional burden on the customer (who is likely attempting to load their truck and get on the road in a timely fashion).

Scott S. 
Rating:
4.0

reservation was downgraded to a small size. this had a potential issue as we specifically needed the size ordered. luckily everything worked out, but this could have been a very bad experience.

Kristin H. 
Rating:
5.0

Thank you guys. I am a repeat customer and always use uhaul

Randy S. 
Rating:
5.0

It was a brand new van with 2k miles. Very easy to rent. Will rent again from dealer when needed. Thanks

Anthony C. 
Rating:
5.0

Quick and easy. No issues.

John S. 
Rating:
4.0

Customer did not leave a comment.

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Returned vehicle with proper amount of fuel in the tank and was charged 10.86 for 2 gallons of fuel. Again, this is unacceptable.

BRADLEY C. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
3.0

Clean in between customers.

Joe B. 
Rating:
5.0

Customer did not leave a comment.

Brooke J. 
Rating:
1.0

Avoid this dealer at all costs. I have rented over a dozen times from various UHaul locations. This is one certainly to avoid. They do not train their employees adequately, are difficult to locate, and they do not adequately maintain their equipment. Like all of my rentals, I do them over the phone with UHaul call center personnel and then at the appointed time, I go to my location give them my credit card and License generally and within 5 minutes, or so, I am on my way. It took me 10 minutes to find the dealer amongst 3+ locations in the strip center its located (no exterior or visible signage from the road or parking lot). I visited 2 other tenants first until locating the dealer at the liquor store. Upon walking in their door, I noticed a small inconspicuous sign saying UHaul that can not be seen unless you are right on top of it. It took the liquor store 40 minutes to complete my transaction after giving her my credit card and license. 20 minutes into trying to complete the transaction, she called the liquor store owner over the phone and it took him 20 minutes more to train her how to complete the transaction. Even then I never physically got anything in writing. She handed me the keys and said you are good to go. I insisted I get something in writing and he boss wound up texting me the agreement. On my return I never got anything in writing either on pickup and dropoff. The liquor store treats this rental practice like a side hustle and not professionally in any way. They overcharged us $25 ($15 on non used mileage charges and they charged us $5 for a dolly we never ordered or received and $5 for furniture pads we never ordered or received). I see now why they don't give you things in print on pickup or dropoff. We are going to dispute these overcharges with UHaul corporate as well as report on the awful experience we had. The owner is not keeping up his end of the dealership agreement in every facet of his practice. The 26' truck was not maintained to UHaul standards. The cab had a headlight switch that had broken loose and was floating in the dash. The drivers door panel was broken and rattled extremely loudly the entire trip. There was no cruise control. The clock was 5.75 hours off. The roof leaked on the left rear corner of the box truck and soaked some items we were carrying in the rain.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

Carrie H. 
Rating:
5.0

The drop off was very easy.

Victor L. 
Rating:
4.0

Jack handle was missing cotter pin, so handle would not stay attached. Trailer was pretty dirty, but being an auto transport, unlikely they ever get cleaned. Last one I rented was worse. Trailer did the job with no major issues. One tire was down to wear bars at pick up.

Robert J. 
Rating:
4.0

Customer did not leave a comment.

Kyle K. 
Rating:
5.0

Customer did not leave a comment.

Jonathon H. 
Rating:
3.0

Dropped off on Sunday I never seen a person

LYLE E. 
Rating:
5.0

So friendly! Awesome to work with!

Caitlin P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
3.0

Customer did not leave a comment.

Ashley C. 
Rating:
4.0

Customer did not leave a comment.

MAURA A. 
Rating:
5.0

Customer did not leave a comment.

Franklin G. 
Rating:
5.0

I couldn't find the gas button location so I couldn't fill up the tank

Lauren O. 
Rating:
5.0

Everything was outstanding. Close to home. Clean and reliable truck.

Joseph V. 
Rating:
4.0

Customer did not leave a comment.

LISA D. 
Rating:
5.0

Customer did not leave a comment.

Andres Z. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
1.0

Worst customer service I have ever recieved!! 1.5 hrs on hold just to pick up the truck due to uhaul losing my reservation. Then 45 min on hold when I called to ask why I was charged an extra 70USD. Before my question was answered ur rep HUNG UP ON ME! I WILL NEVER USE UHAUL AGAIN AND WILL B ADVISING EVERYONE I KNOW TO NOT USE UR SERVICES!

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

Very helpful and courteous. Great service and easy to reserve on line. Will be back if need to rent again.

Jason F. 
Rating:
1.0

What is the point of renting a moving truck that does not have a ramp? If I wanted to lift stuff, I could have borrowed a truck from a friend for free. I tried to call customer service yesterday. You made me wait an hour to talk to someone then hung up on me when I was the first caller in the list.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Kristen N. 
Rating:
5.0

Very helpful, great dropoff location.

tom W. 
Rating:
4.0

Friendly and helpful

Michael G. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Marilina A. 
Rating:
4.0

Customer did not leave a comment.

Raquel N. 
Rating:
5.0

Great costumer service thank you

Darwin P. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE B. 
Rating:
5.0

No need for any improvement. You guys are the best!

pamela D. 
Rating:
5.0

The location was convenient and the equipment was well-maintained.

Paul G. 
Rating:
1.0

Customer did not leave a comment.

Mattesha W. 
Rating:
3.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

No issues

bob M. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Nothing to improve. All went very well.

PAUL H. 
Rating:
4.0

Customer did not leave a comment.

CHARLES W. 
Rating:
4.0

Customer did not leave a comment.

Charlene W. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
4.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
4.0

Better access/parking to equipment

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

When I returned the truck the clerk informed me that I would receive an email receipt. Still waiting.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

I was completely satisfied with my rental experience and feel there are no improvements necessary.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

We had a great experience with Tao in Manhattan. We met with him at the location for pick up. He was reassuring and was able to get equipment where/when we needed it. However the U-Haul website kept redirecting us further away n to a location with as previous comments indicated was difficult to deal with and staff rude. * Go directly to the site in Manhattan. On-line reservations were Not conducive to getting truck/equipment needed. Thank You, Tao! ( hope thats how your name spelled). You are a good person!!

druann P. 
Rating:
3.0

vehicle instructions needed, not just here's the keys and the trucks out front.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Gavin W. 
Rating:
5.0

Make sure there is more equipment available at locations much to closer to my home then this one. I have never had to travel so far to pick up a UHaul rental when there are three locations in my neighborhood area.

Michael W. 
Rating:
4.0

Easy.

Michael A. 
Rating:
5.0

Was good experience

Mark J. 
Rating:
4.0

Customer did not leave a comment.

Kelley S. 
Rating:
1.0

Couldn't get a pick up where I needed it. Had to drive almost 40mins away for a smaller uhaul. Checked in online and still had to wait almost a half hour to get the uhaul. Got the job done but was pretty disappointed with the service.

Lynn V. 
Rating:
5.0

Customer did not leave a comment.

Nina B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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