Customer Reviews for Cedar Closet Self Storage
(U-Haul Neighborhood Dealer)

2,297 reviews

5670 E Grand River Ave   Howell, MI 48843

(517) 548-5756

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat-Sun: 8:30 am - 12 pm
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(517) 548-5756

5670 E Grand River Ave
Howell, MI 48843

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat-Sun: 8:30 am - 12 pm
Special Operating Hours
  • 7/4/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Beth G. 
Rating:
5.0

Customer did not leave a comment.

randy R. 
Rating:
5.0

Your check in process could use some improvements, I was supposed to leave at 7:30 am but because your sign process has some improvements, I didn't leave there for at least 20 mins behind schedule

Danielle M. 
Rating:
5.0

My favorite spot to rent!!! Mike is the BEST!!!!!!!

Joseph D. 
Rating:
5.0

Five Stars. This is my second move this month with Cedar Closet U-Haul. Mike the Manager was extremely helpful both times. Mike was very informative and helped streamline the rental experience. I would highly recommend this location for your U-Haul needs.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Great place to rent and pick up from. I have never had a experience as good as I did here at any other location. I would recommend to any one needing a rental to go to this location.

Chris W. 
Rating:
5.0

Mike was exceptional at Cedar Closet Storage. He made the U-Haul experience easy and was very helpful answering questions and providing assistance. Will use his services again for future moving needs.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

jonathan N. 
Rating:
5.0

Overall experience was great.

Cory S. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
4.0

Customer did not leave a comment.

Haleigh W. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Mike, the manager, was great to work with! Trailer was ready on time and Mike hooked everything up, took photo's, then off I went. A very hassle free experience and I will use them again!

Mike M. 
Rating:
2.0

This place requires that you west a mask to enter the building. This is insanity at this point.

Michael M. 
Rating:
4.0

Mike kerr was very helpful!

Dan D. 
Rating:
5.0

The dispatch fellow was awesome. I think his name is Mike. So helpful and comfortable in conversation with the customers. I will likely travel further next time to use this locaiton because of him. Overall, a great experience.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

I sort of consider my self a fairly regular customer and this is THE best facility. Hands down.

KENNETH LYNN F. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

CARLA SUE M. 
Rating:
5.0

Customer did not leave a comment.

Aden K. 
Rating:
5.0

Customer did not leave a comment.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

Lindsey B. 
Rating:
5.0

They did a great job and were very helpful. Thank you very much... :)

Tristan B. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

No suggestions for improvement. Very friendly, accommodating, and excellent service. Have used this same location previously and will use them again when needed.

JAMES ALLEN F. 
Rating:
5.0

Customer did not leave a comment.

Manuel E. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

Lonnie F. 
Rating:
3.0

Initially I made my reservation through U-Haul on line to pick up moving truck a couple of miles from moving location. I received a phone call saying the pickup location was not available and had to drive 12 miles away to pick up truck. This added extra miles to my total miles. The closest drop off location from my destination was over twenty miles away. The total was over 32 miles out of my way which added to my miles and caused additional charge.

Timothy W. 
Rating:
5.0

Great guy. Great service. Best experience I've had at any uhaul

Brandon M. 
Rating:
5.0

My experience with uhaul has always spectacular. No issues with pick-up and drop-off. Cedar Closet in howell, mi has great customer service and I always rent from that particular location.

Jimmy H. 
Rating:
5.0

Mike was very proactive in providing all the information we need. He was extremely friendly and made our first u haul experience a great one!

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Arash R. 
Rating:
5.0

Mike Kerr is very easy to work with and knows how to take care of the customer. I give him 5 stars!!!

Lonnie F. 
Rating:
3.0

Kind of weird just leaving the returns not locked up or anything when you drop off after hours. Feels like anyone could come and steal the trailers.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Peg H. 
Rating:
5.0

A great location to rent U haul trucks/vans from! Great experience!

Tracy H. 
Rating:
5.0

Excellent customer service and very accommodating!

Jeffery T. 
Rating:
5.0

Mike has outstanding customer service. I would recommend this location to my family and friends

Doreen B. 
Rating:
5.0

No complaints. The transaction was quick, the equipment in great shape, and the return was effortless!

Louis B. 
Rating:
4.0

Customer did not leave a comment.

Penny L. 
Rating:
3.0

No window wisher to clean the windows and with the weather we had that's bad. The van got stuck in every parking lot I want into. The first night I tried to get through to U-Haul and couldn't. I couldn't get what I needed done and it's says I put a lot of miles on that doesn't seem possible.

patricia W. 
Rating:
5.0

This was a really good experience, the equipment was maintained and worked very well.

Ronald B. 
Rating:
5.0

Mike is great to work with and has always been very helpful.

Lonnie F. 
Rating:
5.0

I can't think of anything to improve. Mike was awesome! Went out of his way to help me. I only had $100 in my account at the moment. So he adjusted some numbers around for the estimate. Then pulled the rest out the next day. He joked around and treated me like a human. He even stayed after a few minutes to answer any questions I had. Highly recommend to everyone!!! Thank you again.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Jake R. 
Rating:
5.0

Service was excellent from the desk clerk at Cedar Storage.

Christopher R. 
Rating:
5.0

They were very professional. I highly recommend them. Mike Kerr was a great help.

Thaddeus M.  |  Overall Experience 
Rating:
5.0

The rep for your site was outstanding. He made the experience very easy, and was extremely helpful and knowledgeable. I would definitely rent from this location again as your representative made the whole experience worth the trip! Thank you!

Brandon D. 
Rating:
4.0

Customer did not leave a comment.

Jon S. 
Rating:
5.0

Mike was great to work with. He got everything taken care of so I could get on my way. Very satisfied.

Robert J. 
Rating:
1.0

The owner was horrible when I called to question a charge made after my return. He told me to take all my future business elsewhere and hung up on me.

Kelly A. 
Rating:
5.0

Nothing. They were excellent, and very helpful.

Terry H. 
Rating:
5.0

Mike is fantastic. I live 25 miles away, but I will always rent from Mike.

Kurt M. 
Rating:
5.0

Excellent. The manager was great.

Jon R. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

already recommended this office to a friend.

Micahel D. 
Rating:
4.0

Customer did not leave a comment.

michael S. 
Rating:
4.0

The truck we picked up had a few issues that made moving unpleasant. However, the gentleman working at this location was very kind and accommodating. Would absolutely go back, but request a newer truck.

Kip W. 
Rating:
5.0

Great customer service rep, very friendly & informative

Tim A. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Keep up the excellent selections at reasonable prices.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Karol C. 
Rating:
5.0

Very smooth and seamless process from this location.

Steven G. 
Rating:
5.0

Window glass was dirty, but truck had just arrived late the previous night and the manager was working alone the next day.

Joshua J. 
Rating:
5.0

Great service; I will be a return customer going forward.

Rhonda A. 
Rating:
5.0

It is always a pleasure to do business with Cedar Closet Storage. Mike is top-notch - the best at all he does for his customers and for the business.

DAVID REED B.  |  Overall Experience 
Rating:
3.0

The location is fine, but Online Check in is abysmal. the "Five minute process" took over half an hour of standing outside. Given the fact you only have one hour to check in, making the process take so long seems unfair to the costumer.

Scott N. 
Rating:
5.0

No problems, the online pre check-in saved a lot of time.

Rocco R. 
Rating:
4.0

Uhaul online needs to allow the use of pictures taken outside of their return process. I took a picture of the mileage/fuel gauge right before I put the key in the lock box and locked it. I could not access the photo just taken for the return process.

John P. 
Rating:
5.0

The gentleman who assisted me was prompt, kind and thorough. I didn't have any questions after the interaction

JOSEPH ROBERT S. 
Rating:
5.0

Mike was awesome

FRANK JAMES G. 
Rating:
5.0

A very welcoming person greeted us and was pleased to see a 26' truck arrive at his location. Easy location to find. Great job!!

William S. 
Rating:
5.0

Customer did not leave a comment.

CARLA SUE M. 
Rating:
5.0

Great experience with U Haul in Howell and with Pack Rats helping with our moves!

Maureen M. 
Rating:
5.0

Very friendly owner.

Kent B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY JOSEPH H. 
Rating:
5.0

Best experience renting a uhaul. The guy was super polite and made the transaction really easy and fast! 5 star all the way!!!

NICHOLAS KOSTANT C. 
Rating:
5.0

The gentleman was super easy to work with and was very helpful and considerate. He had a good balance of knowing what to ask to provide help without being too nosy. He does his best to earn your repeat business and I highly recommend this location.

KENNETH ALLEN K. 
Rating:
5.0

Customer did not leave a comment.

Arnold J. 
Rating:
5.0

Customer did not leave a comment.

RONALD RUSSELL B. 
Rating:
5.0

Mike was very helpful, he accommodated a change in the equipment we wanted to rent and picked up our trailer for us. We will rent here again.

Joanne N. 
Rating:
5.0

Customer did not leave a comment.

CARLA SUE M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM JOHN S. 
Rating:
5.0

I thought everything really well. They were very helpful in making arrangements for me to schedule trailer.

TIMOTHY JOSEPH H. 
Rating:
5.0

Cedar Closet Self Storage guy is awesome. I'm a repeat customer at this location. I will rent there always.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

CARLA SUE M. 
Rating:
5.0

Friendly owner and manager. Great representation of our community. I'm sure their kindness is a blessing to newcomers or a fond farewell to those moving on. Also to those folks embarking on projects. Great work guys, appreciate you!

GERARD T. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Mike ,at Cedar Closet Self Storage was extremely helpful with us. We moved out of state and he made sure that we were aware of the facility guidelines and policies. Customer service was great ,it was clean, and secure. We highly recommend Cedar Closet.

Scott S.  |  Overall Experience 
Rating:
5.0

Nothing at all. Great experience!!

SHAWN PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH JAMES P. 
Rating:
5.0

We were so impressed with the care and concern for our wellbeing and customer satisfaction. Kindness and professionalism is and has always been remarkable. We will use no other facility and will follow the manager where ever he goes. This gentleman is worth his weight in gold. The efforts to please us were beyond measure and exceeded all of our expectations.

rhonda M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS GEORGE C. 
Rating:
2.0

I called 3 times and never received a call back. Call people back.

Andrew C. 
Rating:
5.0

Nothing that I can think of.

NANCY KAY D. 
Rating:
5.0

Best rental experience I have ever had with uhaul!

Coryn E. 
Rating:
5.0

The manager I dealt with was absolutely fantastic!

Steven V. 
Rating:
4.0

The 5x8 I reserved was only available approx 40 miles away from where I lived on the day I was to pick it up. Being on a tight schedule this was terribly inconvenient for me. The rep on the phone was able to upgrade me to a bigger trailer at no extra cost so I could pick it up near my home. When I arrived, the only employee there was Mike K. and he was fantastic! He was running that entire location like a pro. He was very helpful with driving and loading tips. I will definitely keep my hauling business at this location.

KRISTINE JO S. 
Rating:
5.0

Mike was an awesome manager for your facility. I would certainly recommend Cedar Closet to anyone needing that type of service.

GERALD B.  |  Overall Experience 
Rating:
5.0

I was a tenant at this facility for many years. I always felt that it was safe and secure.

JAMES M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank K.  |  Overall Experience 
Rating:
5.0

great personnel great service would definitely use again

ROBERT M.  |  Overall Experience 
Rating:
5.0

I would like to recognize Mike in the office. He went above and beyond to assist me with the right unit for my needs. I would highly recommend this facility!!

Todd G.  |  Overall Experience 
Rating:
5.0

Great customer service!!

Hartland Machine & E.  |  Overall Experience 
Rating:
5.0

Mike was always willing to be helpful to me .

JACKIE G.  |  Overall Experience 
Rating:
5.0

Mike was extremely helpful and courteous.

Carolyn P.  |  Overall Experience 
Rating:
3.0

I placed the order online, but when I arrived, the charge was $20 more. That was disappointing, but Mike explained the websites are screwed up. I`m happy with the unit.

Privacy R.  |  First Impressions 
Rating:
4.0

The storage employee that I spoke was very polite and courtesy

Privacy R.  |  First Impressions 
Rating:
4.0

excellent condition unit snow ice an issue but doable

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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