Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Cedar Closet U-Haul rental is THE BEST! We go out of our way to rent there. It is worth the extra mileage. The staff is over the top kind. Truck was warmed up, de-snowed and ready to go.
Continue the good service and quality.
All good. Very smooth and easy process. Good service.
The tread depth on the two front tires on the trailer were unacceptable and less than the minimum tread depth. One of the tires went flat before I even started left town for my trip. I have pictures of the tread depth and gauge if needed. Other than that, the trailer was clean on the inside and the trailer pulled without issue.
Great experience, fast and friendly service. Thanks.
They went above and beyond to get me the truck I needed and even saved me money!
The manager at cedar closet is one of the rudest people I've ever spoke to. He decided to call me the day after I returned my equipment to inform me that he kindly didn't charge me for parking the truck right exactly back where I picked it up from. But there's some unspoken rule about where to drop off the U-Haul equipment when using the rideshare app. However nothing on the app ever told me that I couldn't put the truck right back where I picked it up from. How fucking rude. I've been a U-Haul customer for 15 years and I have never had anybody be so rude to me.
Great easy all the way from start to finish
none
Great doing business with you
Mike was always willing to be helpful to me .
Mike was fantastic and a pleasure to work with!
We strongly recommend U-Haul, Cedar Closet in Howell. They went out of their way to make our moving experience as painless as possible. We will definitely be calling on them again. Thanks Mike
I've used this facility numerous times and have always been satisfied with the customer service presented by Mike Kerr. I will continue to use this location because of him.
Mike was extremely helpful and courteous.
Great service at location but.... Website needs work had to make changes: 1. Flipped to midnight for pick-up time when required 9AM 2. Had to re-enter $10 collision request
Hands down the best rental experience that I have ever had. Mike does a fantastic job. Handles the task at hand professionally and with efficiency.
The rwnt me for $19.95 plastered o er your trucks is false advertising. The only way to rent that truck for that price is to sit in the uhaul parking lot with it. I needed a pick up for 1 hour to take some woid to the dump. It cost me $60. I won't use you deceptive services again.
Mike is the best! He is knowledgeable and totally accommodated my moving needs. Definitely recommending!
Super helpful & Courteous. We will definitely be back! Thank you!!
Mike was outstanding and great to deal with. The truck was old and beat up. Since it was local I didn't care all that much. Right after unloading and getting ready to return the battery died. Mike tried to help but nobody was available. I tried my own jumper cables as I had another vehicle there. I then had to call roadside assistance. It took 15 minutes to get through and pass on my information. After 30 more minutes they called back to tell me they couldn't find anybody. Luckily I had the second vehicle and the cables still attached as the truck did start. What the heck was I supposed to do after almost an hour in the cold if I didn't fix it myself. Horrible service. I am so disappointed in Uhaul.
Great experience all around. No hesitation coming back.
Mike the manager of the facility was very kind and helpful
Everything went well we got done what needed to be done. Thanks.
I don't have any suggestions as to how to improve - everything went extremely well. Thanks!
Fill the tank
To Whom this may concern, This is not my transaction. My name and email have been used without my permission. I live in California, not Maryville, Tennessee. Please look into this matter. Thank you, Bonnie Boss
Excellent customer service .
great service. everything was explained and easy to follow. no surprises.
My experience with the whole process was great. The only thing I can personally say is where I was moving to does not have good internet reception so I could not respond back on emails that were sent to me very easily.. but did find a drop off location with someone there vs online..
Desk associate was very helpfull
everything was as expected and satisfied
Amazing customer service from Cedar Closets UHaul. Please give this man a raise. Thank you, Alan Majewski
Rented the cargo van for an out of state move of elderly mother who had been living in my home, was a perfect size and easy drive. Getting in was difficult for her so we brought a sturdy step stool to make it safe and easier.
N/A
Great place to rent a U-Haul!
Ordered a 17' truck the day I was to pick it up they told me the 17' truck was not dependable and I had to take a 15' causing me to incur 2 additional hours for movers and additional time on the truck. The 6x12 trailer they gave me had a slow leak in one of the tires and I had to refill it several times during the 1100 mile trip. I worried about the whole trip.
The process of picking the truck up electronically was more time consuming than I thought. I wish I would have been told to give an extra 30 minutes above what I thought I would need for the pickup process. Other than that I thought it was a great experience.
We received excellent customer service. Mike was very friendly and helpful.
Everything went as expected
Mike was extremely helpful!
Mike the manager was great. Helpful, professional and respectful. He was thorough on explaining everything and he met my expectations.
Mike makes picking up and drop off go seamlessly. Everything is always ready to go. Best location I have ever rented from, will be back.
I was running late and Mike stayed to accommodate my plans. Thank you, Sir!
You can make a MASSIVE improvement in your customer service department. The employee on location was amazing but I couldn't get your mobile pickup to verify my information, just endlessly loses for over an hour. We were on location for over an hour and on the phone waiting for a rep for 45 minutes. Terrible experience with YOUR SOFTWARE AND CUSTOMER RESPONSE TIME, not with the location listed. They were great. I WILL NOT BE USING U-HAUL FOR MY NEXT MOVE. Figure it out leadership! Inexcusable.
Awesome customer service. Well done.
I had a reservation for a U-Haul in Ann Arbor and received a call the day before saying I had to go to this location in Howell to pick up my truck. It was 25 miles away. It was an inconvenience, but the truck was in good condition. They gave me an extra 50 miles for the trip, but it should've been more, as I went over by six.
Easy transaction, touch less and simple.
Fast friendly service. Thank you.
Employee very accommodating and friendly. I was able to rent a van very quickly. Everything was done online except for providing a signature and getting the keys.
Mike was great to deal with. Submitting my license online was a pain.
The process to rent a truck after hour is not smooth enough. Your system relies on location service from the customer's phone. This does not always work. I could not get that step to work until I download your application. That was a very bad experience. Review the steps again and find how to improve it.
Returned on a Saturday after hours
Mike is Awesome. this is the 2nd time i rented from this location. Very personable, and made sure everything went smoothly!
Nothing should change
Thank you Mike Kerr!
Best service ever. Mike was a top notch guy. I would definitely recommend this location to everyone. The only thing that would make it better is nothing. Best customer service ever. Hands down. Thanks again.
We rented on June 14 at about 1030 AM. The agent, (Mike Kerr?) was terrific! Very helpful, can do attitude. I will come back because of him. Thanks!
