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BRANDON G
Customer Reviews for Cedar Closet Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went smooth
RICHARD RSuper easy.
Brian DThis location is awesome. I’ve them twice and will definitely use them again.
Kurt BKeep up the good work!!!
GEORGE MCouldn't ask for a better experience. Staff was so friendly and guided me to the perfect trailer for my project. Great price, Great Service!
KIRT AFirst time using this location. Everything went well. The motorcycle-capable trailers rock! Been renting them annually for 11 years.
MARK LNothing. I have rented a few time from your howell michigan location. Mike has always been efficient, friendly, and easy to work with.
STEVEN RMy whole experience with U-Haul picking up and dropping off was horrible. I spent hours on the phone trying to get issues resolved. Calls dropped after 15 minutes. Transferred to another person who just screws things up worse. They still had the wrong locations at both pick up and drop off. Couldn’t get the equipment needed after several calls . I can’t believe the problems I had with renting a truck.
Christopher KNo improvement necessary.
TERRY LGreat service!
BRADFORD AService was excellent
ARLENE SMike was awesome and his customer service was outstanding! Great experience!
STEVEN JVery friendly and knowledgeable. I enjoyed Mike's jokes.
GORDON OMike who runs Cedar Closet is top notch.
ROBERT PI Love You Just The Way You Are!
LEONARD CMike the manager goes above and beyond...
ROBERT PI called U-Haul to complain about this employee. He obviously had mental problems and screamed at me for 10 min telling me he would not take the trailer off my truck unless I put a mask on. He was screaming at the top of his lungs gs scaring my grandchildren. I was ready to call the police he was out of control.
MICHELLE CThe gentleman that assisted me was courteous and professional. He was very patient with my transaction and offered solutions when obstacles arose. I believe his name was Mike.
SCOTT MOnly problem is there is a leak somewhere towards the front as some of our items had some water on them
Raymond LThe person I helped me was very pleasant!
Charles SCheck in and Check out was seamless, very friendly and would definitely use again !
JEANNE MThe manager at the location was very clear and respectful of what I needed to do to pickup and return the Dodge van.
ANDREW NThe gentleman that works there was very friendly and helpful and I left my expensive handheld vacuum in the van on accident and he was nice enough to hang on to it until I could pick it up
JOSEPH JFound a car carrier and picked it up the day before, so it was on site when we arrived vs having to go to 2 locations. Very friendly, helpful and ensured we had everything we needed for the move. The customer experience was exceptional and that say's a lot in today's world where most people don't care. Highly recommended!
Damon HAll good, super service! Thank you
MARTIN MNothing, truck was perfect!!
Adam RMike was great!
CHARLES BThe gentleman who helped me was very professional!
RICHARD PGreat job!! trip to FL was easy peasy with UHaul
JULIUS VCouldn't have been easier or better! Excellent experience!
RUTH KMike K -Runs a tight ship. He is organized and efficient. The facility is secure and clean. It's a great place to use, if you need additional storage space.
James M | Overall ExperienceThe trailer I reserved was ready for me upon arrival. I walked around it and determined that it was in good shape with fairly fresh tires. No improvements were needed. Hauled my car great with no issues whatsoever. Perfect!
BRUCE EIt’s not a U-Haul problem: Cellular service only was one bar at this location. Uploading photos, etc. took a long time for each photo.
Edward CExcellent service!
RICHARD JDid not like that you can’t go inside the building without a mask. Would also like the option to return inside office even if I picked up via mobile.
John Cnothing
Frederick MVery well done!
PATRICK WKeep it up! By far the best location around.
Duke KTruck seemed like it needed major maintenance. Extremely sluggish and had to step on gas hard on turns.
ASHLEY LMy only issue is this is not where we ordered our U-Haul from. I don't know why we got switched probably because the other place didn't have what we wanted? The new place also didn't have what we wanted ready, but they were able to give us an appropriate alternative.
Gregory GMike was amazing at getting us hooked up and on the road!
KYLE WPrompt service and attention from "Mike", the gentleman at desk and apparently managing the operations.
DENIS AMike is extremely helpful and very professional
Paul M | Overall ExperienceThey are always very helpful and kind when I rent from Cedar Storage. It is fast and easy to get exactly what I need. Hours are great. Highly recommend this location!
Jeffery RThis place is a very good location to do business with. The employee is so courteous and helpful and goes out of his way to make sure you are satisfied. A1 rating. Great job!
Sheree MThis is the go to place in Howell/Brighton for trailer rental. Great customer service. Thanks.
Garry CMike is Great. I will rent again from him . Russ
Russ RThis was my second time renting from this location. Once again everything was seamless. Mike is very thorough & professional.
Arla TEverything was great and people working here were just the nicest! Thank you!
Erika TNothing! Very helpful and superior service
Cheryl ROffice manager was extremely helpful from updating my reservations to loading up my wife's car on car transport.
Don MThey were very professional. I highly recommend them. Mike Kerr was a great help.
Thaddeus M | Overall ExperienceIt is always a pleasure to do business with Cedar Closet Storage. Mike is top-notch - the best at all he does for his customers and for the business.
DAVID R | Overall ExperienceMike ,at Cedar Closet Self Storage was extremely helpful with us. We moved out of state and he made sure that we were aware of the facility guidelines and policies. Customer service was great ,it was clean, and secure. We highly recommend Cedar Closet.
Scott S | Overall ExperienceMike was an awesome manager for your facility. I would certainly recommend Cedar Closet to anyone needing that type of service.
GERALD B | Overall ExperienceI was a tenant at this facility for many years. I always felt that it was safe and secure.
JAMES M | Overall Experiencegreat personnel great service would definitely use again
ROBERT M | Overall ExperienceI would like to recognize Mike in the office. He went above and beyond to assist me with the right unit for my needs. I would highly recommend this facility!!
Todd G | Overall ExperienceGreat customer service!!
Hartland M | Overall ExperienceMike was always willing to be helpful to me .
JACKIE G | Overall ExperienceMike was extremely helpful and courteous.
Carolyn P | Overall ExperienceI placed the order online, but when I arrived, the charge was $20 more. That was disappointing, but Mike explained the websites are screwed up. I`m happy with the unit.
Privacy R | First ImpressionsThe storage employee that I spoke was very polite and courtesy
Privacy R | First Impressionsexcellent condition unit snow ice an issue but doable
Privacy R | First Impressions