Customer Reviews for Cedar Closet Self Storage
(U-Haul Neighborhood Dealer)

2,430 reviews

5670 E Grand River Ave   Howell, MI 48843

(517) 548-5756

Office Hours

  • Mon–Fri
    8:30 am–4 pm
  • Sat–Sun
    8:30 am–12 pm

Services at this Location:

Contact Us

(517) 548-5756

5670 E Grand River Ave
Howell, MI 48843

Services at this Location:

Office Hours

  • Mon–Fri
    8:30 am–4 pm
  • Sat–Sun
    8:30 am–12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I couldn't of asked for better service! I highly recommend this place.

Jamie M. 
Rating:
5.0

Excellent service … very polite and helpful.

David L. 
Rating:
5.0

Mike was very friendly and super kind! He was a great addition to our rental! Thanks Mike!

Sam S. 
Rating:
5.0

Great service

Rob N. 
Rating:
5.0

The manager was helpful in getting the trailer as the app confirmed the reservation but there was no trailer when I went to pick it up but the manager found one at another location.

Jay J. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Matt G. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

It was a great overall experience at this location, thanks to Mike.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Edward N. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Mike, the Manager, is a super friendly and a helpful person. I've rented many times from this location.

Allen W. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

Fast and effective drop-off. Hard-working with great attitude.

Gabriel B. 
Rating:
5.0

The 5X8 trailer was clean and ready to go. The No response comes from the marker lights no workin

Thomas T. 
Rating:
5.0

Everything went smoothly!

Shane K. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Mike Kerr is always available & exceeds my expectations. I have rented trailers from Mike, out of Florida, and he has always provided me with the right Equipment…

Billie R. 
Rating:
4.0

Mike completed our setup we could drive with confidence it was done right. Mike was very pleasant and helpful lending us a lighting adapter. Would definitely use this location when needs arise in the future!

Michael W. 
Rating:
5.0

Mike was great. Up front on pricing and what he could and couldn't do from a service perspective. This will be my go to U-Haul location.

Charles S. 
Rating:
5.0

Nothing

Tim B. 
Rating:
5.0

Outstanding and friendly customer service!

Mike S. 
Rating:
5.0

Customer did not leave a comment.

JOHN JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

TANYA EVELYN T. 
Rating:
5.0

We rented a truck several times from Mike and he was very helpful and took great care of us . Would rent from him again if ever needed ⭐️⭐️⭐️⭐️⭐️

Cheryl H. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Great customer service

Cory W. 
Rating:
5.0

Customer did not leave a comment.

Amy N. 
Rating:
3.0

This site should be able to scan your drivers license when checking in. They refused to do that saying I needed to do it through the text message they sent. Seems strange that I had to stand at the counter and scan my own drivers license with my own phone while the rep just sat there watching and doing nothing. The representative claimed the “ government “ was responsible for him not doing his job.

RICHARD M. 
Rating:
5.0

Needed more tie down eyelets

TIMOTHY ARTHUR N. 
Rating:
5.0

Mike, the manager, does a great job. I have 3 local locations I can rent from, but I always rent from Cedar Closet Storage because of the customer service Mike provides.

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

Darrin W. 
Rating:
5.0

Always takes care of my needs

gerald B. 
Rating:
5.0

Best u haul store I have ever used.

Michael W. 
Rating:
5.0

Second time renting from there. Great experience as always.

David B. 
Rating:
5.0

In and out

Michael M. 
Rating:
5.0

I don't think this location could've been more accommodating!

April S. 
Rating:
5.0

Customer did not leave a comment.

Katherine W. 
Rating:
5.0

Customer did not leave a comment.

Theodore Z. 
Rating:
5.0

Customer did not leave a comment.

Lowell T. 
Rating:
5.0

Nothing 🙂😃

William M. 
Rating:
5.0

He took all my complaints well and made me feel welcomed to come back to their place for future endeavors and that it would be cleaned and the fuel be filled.

Dedrinna G. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
5.0

Customer did not leave a comment.

Jon R. 
Rating:
5.0

Very helpful and accommodating! When next need arises, will be certain to return for their helpful service.

Glenn I. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

CARL LAWRENCE H. 
Rating:
5.0

Excellent staff

Paul B. 
Rating:
5.0

Friendly and helpful staff

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Doug H. 
Rating:
4.0

Dropped off after hours.

David S. 
Rating:
5.0

Customer did not leave a comment.

KANDY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michaelfrancis K. 
Rating:
3.0

Customer did not leave a comment.

Andrea G. 
Rating:
3.0

when your asked to clean off the truck or trailer when you return it that a problem to me. That is your business we rent from you. you make the money from us renting from you you can clean if off when i bring it back. just like renting a car. just cause i drove it down a dirt road does not mean i have to clean it i paid to rent the dam thing. they had the nerve to ask me to clean it because we lived on a dirt road not going back there

Bill H. 
Rating:
5.0

I did have trouble getting on the mobile app,, but owner was at pickup location and made it easy.

Kelly O. 
Rating:
1.0

Customer did not leave a comment.

alex B. 
Rating:
5.0

Mike (Manager) has always gone the extra mile. The facility is always clean as is the equipment we have rented from him. I will not hesitate to recommend him/busiiness to everyone. Mary H.

Mary H. 
Rating:
1.0

This location is the worst one I have ever been too. The manager wouldn't let us in without a mask, and the place was filthy! We took pictures and I will tell you, it was disgusting. What's the point of wearing a mask when you work in a mold infested gross facility. If you want I can provide pictures, you should have seen the bathrooms! So gross

Thomas G. 
Rating:
5.0

Office staff is extremely personable and helpful unlike the U-Haul website. I would definitely recommend this location to anyone in Livingston County.

Richardalan F. 
Rating:
5.0

Mike does a great job!

Scott A. 
Rating:
5.0

Absolutely wonderful customer service. Very helpful, clear directions for return. Highly recommend.

Jacqlyn R. 
Rating:
5.0

The agent was the most knowledgeable person I've had the pleasure of dealing with!! He is truly a super star ⭐️

Timothy M. 
Rating:
5.0

Mike was a pleasure to work with! Great customer service!

REGINALD B. 
Rating:
5.0

Mike is fantastic.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Nothing, keep up the good work

Milan A. 
Rating:
5.0

Great overall experience.

Gregory K. 
Rating:
5.0

Great People

ANTHONY JOHN P. 
Rating:
5.0

The online reservation portal from Uhaul.com needs to be clear that the truck being reserved may not be available. They need to contact customers by text and/or email if there is difficulty with a reservation. Phone calls from unrecognized numbers, often go unanswered.

Kevin H. 
Rating:
4.0

Demands and supplies are not matched. Short of trucks and sizes.

Jahanbakhsh P. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
4.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Great service

Gary L. 
Rating:
5.0

Customer did not leave a comment.

randal S. 
Rating:
5.0

Worker there was super friendly, efficient, and helpful. Whole location was very well run!

Wayne S. 
Rating:
5.0

The agent was just so friendly and informative! Very very nice truck too! Thanks for making my experience excellent

Patricia S. 
Rating:
5.0

Great location, great equipment. Easy pickup and return

Blaise M. 
Rating:
5.0

Great experience from the reservation to the return of the rental ……seamless Thank you!!!

JAMES M. 
Rating:
3.0

I was excessively charged above the price understood. Please drop the remaining balance. I was charged $90 for two days! Please make an exception and waive extensive charges

Ronita D. 
Rating:
5.0

Customer did not leave a comment.

Keith V. 
Rating:
5.0

Everything is fine. Staff person is very efficient and organized. He is also a friendly and nice guy.

Sandy L. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Gentlemen who helped us was a super nice guy who does his job well

Chassity H. 
Rating:
5.0

The guys where super friendly and helpful, had exactly what I needed and had me in and out in less then 15 min would 100% come here again

Zachary S. 
Rating:
5.0

Everyone was very friendly and pleasant to talk to. Van was ready and waiting for me when I arrived. Dropping van off when I was done was quick and easy.

Wendy H. 
Rating:
5.0

Our only issue was the air conditioning system wasn't working.

Carl K. 
Rating:
5.0

Customer did not leave a comment.

Bart G. 
Rating:
5.0

Customer did not leave a comment.

Tanya T. 
Rating:
5.0

Customer did not leave a comment.

Roland K. 
Rating:
5.0

Very easy to do business with.

Edward W. 
Rating:
5.0

The guy running the place is excellent and polite and efficient. Great help with detail

Pam P. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

No suggestions as I've always had a great experience.

Robert B. 
Rating:
5.0

The guy that helped me was great!

Joseph F. 
Rating:
5.0

Excellent experience. The guy who helped me was very nice and super helpful.

Paul S. 
Rating:
5.0

They were very professional. I highly recommend them. Mike Kerr was a great help.

Thaddeus M.  |  Overall Experience 
Rating:
5.0

It is always a pleasure to do business with Cedar Closet Storage. Mike is top-notch - the best at all he does for his customers and for the business.

DAVID REED B.  |  Overall Experience 
Rating:
5.0

Mike ,at Cedar Closet Self Storage was extremely helpful with us. We moved out of state and he made sure that we were aware of the facility guidelines and policies. Customer service was great ,it was clean, and secure. We highly recommend Cedar Closet.

Scott S.  |  Overall Experience 
Rating:
5.0

Mike was an awesome manager for your facility. I would certainly recommend Cedar Closet to anyone needing that type of service.

GERALD B.  |  Overall Experience 
Rating:
5.0

I was a tenant at this facility for many years. I always felt that it was safe and secure.

JAMES M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank K.  |  Overall Experience 
Rating:
5.0

great personnel great service would definitely use again

ROBERT M.  |  Overall Experience 
Rating:
5.0

I would like to recognize Mike in the office. He went above and beyond to assist me with the right unit for my needs. I would highly recommend this facility!!

Todd G.  |  Overall Experience 
Rating:
5.0

Great customer service!!

Hartland Machine & E.  |  Overall Experience 
Rating:
5.0

Mike was always willing to be helpful to me .

JACKIE G.  |  Overall Experience 
Rating:
5.0

Mike was extremely helpful and courteous.

Carolyn P.  |  Overall Experience 
Rating:
3.0

I placed the order online, but when I arrived, the charge was $20 more. That was disappointing, but Mike explained the websites are screwed up. I`m happy with the unit.

Privacy R.  |  First Impressions 
Rating:
4.0

The storage employee that I spoke was very polite and courtesy

Privacy R.  |  First Impressions 
Rating:
4.0

excellent condition unit snow ice an issue but doable

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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