Customer Reviews for Cedar Closet Self Storage
(U-Haul Neighborhood Dealer)

2,360 reviews

5670 E Grand River Ave   Howell, MI 48843

(517) 548-5756

Hours

  • Mon–Fri
    8:30 am–4 pm
  • Sat–Sun
    8:30 am–12 pm

Services at this Location:

Contact Us

(517) 548-5756

5670 E Grand River Ave
Howell, MI 48843

Services at this Location:

Hours

  • Mon–Fri
    8:30 am–4 pm
  • Sat–Sun
    8:30 am–12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Nothing, keep up the good work

Milan A. 
Rating:
5.0

Great overall experience.

Gregory K. 
Rating:
5.0

Great People

ANTHONY JOHN P. 
Rating:
5.0

The online reservation portal from Uhaul.com needs to be clear that the truck being reserved may not be available. They need to contact customers by text and/or email if there is difficulty with a reservation. Phone calls from unrecognized numbers, often go unanswered.

Kevin H. 
Rating:
4.0

Demands and supplies are not matched. Short of trucks and sizes.

Jahanbakhsh P. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
4.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Great service

Gary L. 
Rating:
5.0

Customer did not leave a comment.

randal S. 
Rating:
5.0

Worker there was super friendly, efficient, and helpful. Whole location was very well run!

Wayne S. 
Rating:
5.0

The agent was just so friendly and informative! Very very nice truck too! Thanks for making my experience excellent

Patricia S. 
Rating:
5.0

Great location, great equipment. Easy pickup and return

Blaise M. 
Rating:
5.0

Great experience from the reservation to the return of the rental ……seamless Thank you!!!

JAMES M. 
Rating:
3.0

I was excessively charged above the price understood. Please drop the remaining balance. I was charged $90 for two days! Please make an exception and waive extensive charges

Ronita D. 
Rating:
5.0

Customer did not leave a comment.

Keith V. 
Rating:
5.0

Everything is fine. Staff person is very efficient and organized. He is also a friendly and nice guy.

Sandy L. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Gentlemen who helped us was a super nice guy who does his job well

Chassity H. 
Rating:
5.0

The guys where super friendly and helpful, had exactly what I needed and had me in and out in less then 15 min would 100% come here again

Zachary S. 
Rating:
5.0

Everyone was very friendly and pleasant to talk to. Van was ready and waiting for me when I arrived. Dropping van off when I was done was quick and easy.

Wendy H. 
Rating:
5.0

Our only issue was the air conditioning system wasn't working.

Carl K. 
Rating:
5.0

Customer did not leave a comment.

Bart G. 
Rating:
5.0

Customer did not leave a comment.

Tanya T. 
Rating:
5.0

Customer did not leave a comment.

Roland K. 
Rating:
5.0

Very easy to do business with.

Edward W. 
Rating:
5.0

The guy running the place is excellent and polite and efficient. Great help with detail

Pam P. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

No suggestions as I've always had a great experience.

Robert B. 
Rating:
5.0

The guy that helped me was great!

Joseph F. 
Rating:
5.0

Excellent experience. The guy who helped me was very nice and super helpful.

Paul S. 
Rating:
5.0

The transmission was screwed up when we picked up the vehicle. We let the location know about it.

James K. 
Rating:
5.0

Nothing at all! Mike is Amazing!! Huge storm rolled through and knocked the store power out and Mike managed to get me contracted with the trailer i needed to get Team of Missionaries and luggage to the airport. Thank You Mike!! God Bless!!

Bryan K. 
Rating:
5.0

Great location and excellent customer service as well as equipment!

Blaise M. 
Rating:
5.0

Mike was great and extremely helpful.

Stephen V. 
Rating:
5.0

We were greeted in the most friendly manner by Mr Mike Kerr and he very kindly walked us through the process of checkout and return. Did I say he was friendly? Yes! being kind like that, even entertaining makes all the difference in the world when we are exhausted from a long move... thank you Mike Kerr!

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Everything was clean , will rent from them again

Jay G. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
4.0

No response from area Mgr John about Truck gas gauge

TERRENCE JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Shawn C. 
Rating:
5.0

Mike is amazing and always takes excellent care of my family.

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

Vickie Z. 
Rating:
5.0

Customer did not leave a comment.

Sam B. 
Rating:
1.0

Rude

STACIE G. 
Rating:
5.0

Customer did not leave a comment.

JULIE CHRISTINE P. 
Rating:
5.0

Mike was excellent and took care of my schedule changes without any issues. Great experience Thanks.

RICK T. 
Rating:
5.0

Incredible service as always!

Timothy A. 
Rating:
5.0

Great customer service agent

William C. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

jack G. 
Rating:
5.0

It was smooth and easy

Laura F. 
Rating:
1.0

The rep behind the counter was very rude, DEMANDED you to put your mask on when he didn't have his on. The truck ran like crap and the rep told me about it before I got it. I returned the truck clean and still got charged a cleaning fee. Would highly recommend going somewhere else down the road.

Cory M. 
Rating:
5.0

Nothing, Mike was Awesome!

Terry W. 
Rating:
5.0

Great pick-up service and knowledge and tips of product rented

Greg F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

richard R. 
Rating:
5.0

Customer did not leave a comment.

dennis R. 
Rating:
5.0

Great location, always try to rent from here. Guy who runs it is on top of everything.

Jeremy R. 
Rating:
5.0

The manager (I think his name is Mike) is a super helpful guy. I've rented from this location before, and I only have great things to say about them.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Erik S. 
Rating:
5.0

Customer did not leave a comment.

daniel W. 
Rating:
5.0

Very helpful and courteous, in working around our particular circumstances. Best customer service we have received in a long time, in any industry!

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

Beth G. 
Rating:
5.0

Customer did not leave a comment.

randy R. 
Rating:
5.0

Your check in process could use some improvements, I was supposed to leave at 7:30 am but because your sign process has some improvements, I didn't leave there for at least 20 mins behind schedule

Danielle M. 
Rating:
5.0

My favorite spot to rent!!! Mike is the BEST!!!!!!!

Joseph D. 
Rating:
5.0

Five Stars. This is my second move this month with Cedar Closet U-Haul. Mike the Manager was extremely helpful both times. Mike was very informative and helped streamline the rental experience. I would highly recommend this location for your U-Haul needs.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Great place to rent and pick up from. I have never had a experience as good as I did here at any other location. I would recommend to any one needing a rental to go to this location.

Chris W. 
Rating:
5.0

Mike was exceptional at Cedar Closet Storage. He made the U-Haul experience easy and was very helpful answering questions and providing assistance. Will use his services again for future moving needs.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

jonathan N. 
Rating:
5.0

Overall experience was great.

Cory S. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
4.0

Customer did not leave a comment.

Haleigh W. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Mike, the manager, was great to work with! Trailer was ready on time and Mike hooked everything up, took photo's, then off I went. A very hassle free experience and I will use them again!

Mike M. 
Rating:
2.0

This place requires that you west a mask to enter the building. This is insanity at this point.

Michael M. 
Rating:
4.0

Mike kerr was very helpful!

Dan D. 
Rating:
5.0

The dispatch fellow was awesome. I think his name is Mike. So helpful and comfortable in conversation with the customers. I will likely travel further next time to use this locaiton because of him. Overall, a great experience.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

I sort of consider my self a fairly regular customer and this is THE best facility. Hands down.

KENNETH LYNN F. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

CARLA SUE M. 
Rating:
5.0

Customer did not leave a comment.

Aden K. 
Rating:
5.0

Customer did not leave a comment.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

Lindsey B. 
Rating:
5.0

They did a great job and were very helpful. Thank you very much... :)

Tristan B. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

No suggestions for improvement. Very friendly, accommodating, and excellent service. Have used this same location previously and will use them again when needed.

JAMES ALLEN F. 
Rating:
5.0

Customer did not leave a comment.

Manuel E. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

Lonnie F. 
Rating:
3.0

Initially I made my reservation through U-Haul on line to pick up moving truck a couple of miles from moving location. I received a phone call saying the pickup location was not available and had to drive 12 miles away to pick up truck. This added extra miles to my total miles. The closest drop off location from my destination was over twenty miles away. The total was over 32 miles out of my way which added to my miles and caused additional charge.

Timothy W. 
Rating:
5.0

Great guy. Great service. Best experience I've had at any uhaul

Brandon M. 
Rating:
5.0

My experience with uhaul has always spectacular. No issues with pick-up and drop-off. Cedar Closet in howell, mi has great customer service and I always rent from that particular location.

Jimmy H. 
Rating:
5.0

Mike was very proactive in providing all the information we need. He was extremely friendly and made our first u haul experience a great one!

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Arash R. 
Rating:
5.0

Mike Kerr is very easy to work with and knows how to take care of the customer. I give him 5 stars!!!

Lonnie F. 
Rating:
5.0

They were very professional. I highly recommend them. Mike Kerr was a great help.

Thaddeus M.  |  Overall Experience 
Rating:
5.0

It is always a pleasure to do business with Cedar Closet Storage. Mike is top-notch - the best at all he does for his customers and for the business.

DAVID REED B.  |  Overall Experience 
Rating:
5.0

Mike ,at Cedar Closet Self Storage was extremely helpful with us. We moved out of state and he made sure that we were aware of the facility guidelines and policies. Customer service was great ,it was clean, and secure. We highly recommend Cedar Closet.

Scott S.  |  Overall Experience 
Rating:
5.0

Mike was an awesome manager for your facility. I would certainly recommend Cedar Closet to anyone needing that type of service.

GERALD B.  |  Overall Experience 
Rating:
5.0

I was a tenant at this facility for many years. I always felt that it was safe and secure.

JAMES M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank K.  |  Overall Experience 
Rating:
5.0

great personnel great service would definitely use again

ROBERT M.  |  Overall Experience 
Rating:
5.0

I would like to recognize Mike in the office. He went above and beyond to assist me with the right unit for my needs. I would highly recommend this facility!!

Todd G.  |  Overall Experience 
Rating:
5.0

Great customer service!!

Hartland Machine & E.  |  Overall Experience 
Rating:
5.0

Mike was always willing to be helpful to me .

JACKIE G.  |  Overall Experience 
Rating:
5.0

Mike was extremely helpful and courteous.

Carolyn P.  |  Overall Experience 
Rating:
3.0

I placed the order online, but when I arrived, the charge was $20 more. That was disappointing, but Mike explained the websites are screwed up. I`m happy with the unit.

Privacy R.  |  First Impressions 
Rating:
4.0

The storage employee that I spoke was very polite and courtesy

Privacy R.  |  First Impressions 
Rating:
4.0

excellent condition unit snow ice an issue but doable

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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