Customer Reviews for Celina Store N Lock

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Celina Store N Lock

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lindsey k. on

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I went to sign my contract and the lady working at the counter, I believe her name was Jessica, was absolutely fantastic. I know our stuff will be safe there. It was a wonderful experience.

John F. on

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Stetson M. on

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Facilities were clean and the staff were very helpful.

Amy B. on

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The lock was hard to slide open.. I had to use a hammer to get it to slide so I could open the door. Other than that, everything went as planned.

RONNIE R. on

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LARRY W. on

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Ann P. on

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kristi b. on

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Edward S. on

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Bruce S. on

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Paul G. on

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ALWAYS TOP NOTCH EQUIPMENT

Jeanel K. on

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Clean

Harold H. on

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The lady was very helpful and kind, and her friend helped hook up the trailer. So nice!

Justin F. on

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The lady handling the situation was very knowledgeable and helped us find a unit to fit our needs when we realized what we reserved was too small.

Richard P. on

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Gary K. on

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Kent B. on

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Love the store and lock. Very helpful attendant and was able to get me in the uhaul that I needed for the weekend!

pam b. on

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Justin Z. on

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I chose this U-Haul in Celina over the one in St Mary's due to the very poor reviews from their location. Jessica was very professional, kind, and the equipment was clean and well kept. I would reccomend this celina location to anyone that would ask. It was the perfect size of truck for moving my apartment last minute!

Jessica G. on

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Everything went smoothly and Jessica was very knowledgable about her job and friendly. I enjoyed my service and was able to move all my belongings in at a reasonable pace and securely. Thank you!

Peggy C. on

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Terri F. on

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rick t. on

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Tony h. on

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very fast and smooth

Kelly M. on

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Great customer service..thank you!

DAVID H. on

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We will be back in the spring have a wonderful holidays!

Amanda R. on

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Very great place

michael r. on

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The gas was not correct to start the document said one quarter full I put $10.00 in to BRING IT to that ! drove less tHan 10 miles And returned it more full than i received it

Ken M. on

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Carol d. on

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Juliane S. on

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Using the app for pick up takes way too long.

Steven C. on

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Manager was great and very organized.

jerry l. on

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Matt B. on

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Todd S. on

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Randy H. on

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Excellent service, unit is smaller than advertised online

SCOTT S. on

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Matthew C. on

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Roger B. on

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Awesome!

Anthony S. on

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Tammy H. on

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LEAH G. on

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Good experience

Theresa P. on

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chris p. on

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chris p. on

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Allan B. on

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The ratchet need lubricated with some WD40 or diesel fuel works great. The one strap end is frayed fairly bad. It needs trimmed of and the edge burnt to keep it from unraveling.

Rick D. on

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Sandra B. on

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Shawn G. on

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Ralph S. on

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Kimberly B. on

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Deborah B. on

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Just want to say that the young lady at the desk was so nice and such a great help.

ROD M. on

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I don't know why the trailer always shakes some much when pulling the 6 x 12 trailer?

Derek S. on

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Carey C. on

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The wire harness was brittle and had bare wires. Had no running lights. Had brake lights and turn signals. Reserved on line and 24 hours before I was to take delivery they notified me that I had to go to another town to pick it up, Plus I could not pick it up at the time that I scheduled it at. Had to wait 2 hours later. Which put me having to use the trailer at night with no running lights. Dealership was friendly. Equipment needs updated.

Robert H. on

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Jesse P. on

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The agent was exceptionally helpful.

Linda S. on

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DAN H. on

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The only problem we had was trying to do self check-in but it turns out the entire U-Haul web server was down so there wasn't anything anyone could have done. Jessica was extremely helpful and very friendly every time we talked to her. I would highly recommend this location for anyone needing a U-haul truck, the process was extremely easy.

Barb F. on

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Celina Lock and Store were amazing. U-haul customer service and roadside assistance were not as awesome. We lost the key and needed assistance with getting a new one made. We were on hold for two different calls for over 20 minutes each time.

Greg M. on

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Karla E. on

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sheri r. on

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Jacqueline M. on

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JETHRO M. on

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I have used storage facilities all over the lower 48 U.S. This is the cleanest, most professional, and organized operation yet. Jessica...great job!

Ray H. on

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I use this u-haul location for my storage unit.

Michael D. on

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Patricia G. on

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very easy no complications

Larry G. on

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very nice and helpful young lady. very knowledgeable!

Jerry B. on

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They were great to work with

mike k. on

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The truck leaked water and stained well over half of my 2,000.00 mattress. So yeah, not to happy about that. Not to mention many other boxes and the contents were soaked.

Mike N. on

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Colin M. on

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Great to work with

MICHAEL N. on

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While I like this location, U-Haul itself I have a problem with. Twice in a row i rented trucks with apliance carts and twice you could not fill the order even though the order was made weeks in advance. On the last rental you overcharged me. NOT HAPPY WITH U-HAUL!!

Danice S. on

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sandra w. on

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The customer service was professional and friendly. Our UHAUL representative was very helpful with answering our questions and offering advice.

Randall H. on

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SHARON B. on

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Nothing the woman there was great. We have to go today hoping to rent a smaller one today

Tom K. on

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BRITTANY M. on

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Clean and dry. Lady at the front desk was very nice and helpful!