Customer Reviews for Center Creek Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

The app is very glitchy..... Most of the time it does not have the best deal That other companies offer.

Rating:

1.0

The last support rep i spoke with at the call center in Springfield MO had absolutely terrible customer service. Even tho the people at center creek storage were great local people, I hope to never speak to that woman at the call center ever again,I would like follow up on that

Rating:

5.0

Location was nearby and accessible with staff who were friendly and helpful.

Rating:

5.0

Keep being kind.

Rating:

5.0

The only thing that went wrong was the front drivers side tire had to be replaced and was redo placed within 2 hrs

Rating:

2.0

Representative didn't seem to know what they were doing. Paid for 50 miles, only drove 10 so asked about reimbursement was told he would have to ask his aunt and still haven't heard anything from them!!

Rating:

5.0

He was really nice and answered any questions we had.

Rating:

3.0

They were closed Wednesday, when I returned the truck

Rating:

3.0

Truck dirty. Mechanical issues

Rating:

5.0

Everyone was friendly and went out of their way to help me.

Rating:

4.0

Easy experience

Rating:

5.0

This wasn’t the location I originally reserved at, I received a phone call two days beforehand after I was already in route on my trip, that the reservation software was “ in accurate “ and it was my responsibility to go chase the trailer down. U-Haul offered a zero apologies or reimbursement for my inconvenience. The locations and the people at them are great. the online reservation system, and the service from them, is lousy.

Rating:

5.0

They should have double checked the back of the truck - there were not any blankets in the back, and I had ordered 36. The representative had given me her phone number because they were closed the day of the pickup. I called and she sent me to Maple Leaf Storage on Fir Road and a really helpful young lady found 12 pads they had. This made everything come out great. Your online pickup program needs some work, program didn't let me upload the picture of the empty truck.

Rating:

4.0

TJ he brakes on the truck would drag after use. I thought the emergency brake was set and checked it several times. Please check them before someone gets hurt.

Rating:

5.0

The service and transaction went flawlessly. This is a great location to rent what you need for hauling your items.

Rating:

5.0

Very nice people to deal with. Will use them again.

Rating:

5.0

Great service

Rating:

5.0

Super friendly. Very affordable. Was a great experience. Everyone use the Carthage uhaul.

Rating:

5.0

Very professional and friendly I’ll be using them again

Rating:

1.0

Be sure to have someone capable of proper hook up.

Rating:

1.0

People were not there during office hours and basically you have to be calling to let them know and they don’t even let you know when they check out your order.

Rating:

5.0

They and were very accommodating and helpful. I would give the a 10 out of 10.

Rating:

5.0

Easy process to rent a uhaul. They were willing to help with my schedule to pick up a uhaul trailer. Thanks.

Rating:

4.0

There was an issue. The lady at the facility was really nice and really did a wonderful job but the issue was she didn’t get the trail hitch on correctly. The trailer actually came off about a mile down the road. Luckily there wasn’t any damage and I was only going 10 mph when it happened. I fixed the issue and reset the trailer on the hitch correctly and all was well.

Rating:

3.0

The back of the truck was dirty and full of dirt and mud. I borrowed a broom from the rental facility to sweep out the truck before loading my household goods. I was also charged $20 extra for after hour charges. The facility closed early on the Saturday I rented the truck. Not sure why I was charged after hour fees when the facility closes at 11 am.

Rating:

5.0

She helped me after hours and found me a trailer after looking all over, only one to be had in Springfield on my way to St. Louis and she reserved it for me and set it all up with the rental all after hours mins you. When dropping off the location the computer gave me to drop it off was bogus and my time was close to being late as it was after trying to find the drop off. Contacted her and she said bring it out to her, which is across town and out off the hi-way, I was driving like a scaled dog to try to make it and she told me not to worry and slow down she would make sure it was taken care of on her computer so I wouldn’t get a late fee. You cannot beat customer service like that. Thank you again for the customer service and super friendly personality. I will do all my business with you guys if I need to rent again for sure. God bless you guys and thanks again for helping me get the project back home.

Rating:

5.0

Thank you for helping us get a truck. You were very kind and friendly. That means a lot. We appreciate that very much. Will definitely contact you again.

Rating:

5.0

Folks at this location need a jack of some type to lift trailer hitch to hook up.

Rating:

5.0

I originally had reservations for sarcoxie pick up online, a online representative sent me to 114 w 3rd Carthage(which was ONLY a store front location.), in turn a wild goose chase. If it weren't for 3793 s garrison location helping me i would've not gotten a truck. I will NEVER deal with U-Haul again unless it's at 3793 s garrison location. She's a plus 100 !!!!

Rating:

5.0

EXCELLENT PERSON TO DEAL WITH!

Rating:

5.0

Michelle made it so easy to pick up and drive away. Equipment was excellent and met our needs. Thanks for a easy trip.

Rating:

5.0

Nothing, everything about the process was great!

Rating:

5.0

Easy return and closer to where I was moving stuff.

Rating:

5.0

Very helpful, friendly and accommodating. Will recommend often.

Rating:

5.0

None at this site.

Rating:

3.0

Ordered a moving dolly Did not get one , so had to load all heavy items by hand Took over 45 minutes to get code to key lock box because app wasn’t working on U-Haul end

Rating:

5.0

friendly customer service, quick check out

Rating:

5.0

Crystal was fantastic. Very friendly and quick to help me through the process. Highly recommend.

Rating:

5.0

I can't think of anything to improve on.very friendly,clean equipment.very cheerful employees.ill defanatly will use them again if I need a uhaul.

Rating:

5.0

Good customer service

Rating:

1.0

No one was there to help during the day.

Rating:

5.0

The lady's at the pick-up location was great.

Rating:

5.0

Thank you for all your assistance in securing a place for my home belongings. God bless

Rating:

5.0

I have never had such amazing customer service and polite attendant at a U-Haul store. I always assume they will be rude, but I like the prices and they meet my need. This girl was pleasant, polite, overall very fast and just made me feel like a valued customer! Thank you

Rating:

5.0

I believe everything was really good. Fast and very friendly service.

Rating:

3.0

The pin# that was given to me to open the gate did not work. Luckily someone else was there to open the gate so we could get in.

Rating:

4.0

I did move in but they had computer problems and so it was a new account.

Rating:

5.0

We ended up breaking down on the way here to Missouri. Might still need a unit but not sure when. Thanks

Rating:

1.0

Very rude woman Charged us 25,000$ for a truck because of a typo. lied to us about the price of truck no cameras or security. You can squeeze through the gate. Dsecurity DO NOT RENT OR STORE HERE!

Rating:

5.0

The entire complex is clean and out of the way, but accessible, which I like. My unit was clean and spacious on the outside so we could move things in. I’m quite happy with that experience.

Rating:

5.0

Did not use the storage but have used then before and was pleased

Rating:

5.0

It was very good

Rating:

2.0

my original move in day was supposed to be on 1/21/17, the employee was having issues with the computer and they were not able to complete my reservation on time