Customer Reviews for Center Creek Storage
(U-Haul Neighborhood Dealer)

131 reviews

3793 S Garrison Ave   Carthage, MO 64836
(I-49 & S Garrison Ave)

(417) 358-7329

Location Hours

  • Mon-Tue: 9 am - 4 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 4 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(417) 358-7329

3793 S Garrison Ave
Carthage, MO 64836
(I-49 & S Garrison Ave)

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 4 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 4 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Crystal was fantastic. Very friendly and quick to help me through the process. Highly recommend.

PATRICK M. 
Rating:
3.0

Customer did not leave a comment.

STEVEN V. 
Rating:
4.0

Customer did not leave a comment.

TOAN V. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA L. 
Rating:
5.0

I can't think of anything to improve on.very friendly,clean equipment.very cheerful employees.ill defanatly will use them again if I need a uhaul.

KENNETH T. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL D. 
Rating:
5.0

Good customer service

KITTY R. 
Rating:
5.0

Customer did not leave a comment.

DEBRA LEE K. 
Rating:
3.0

Customer did not leave a comment.

PAULA J. 
Rating:
1.0

No one was there to help during the day.

DENIS H. 
Rating:
4.0

Customer did not leave a comment.

Katherine D. 
Rating:
5.0

The lady's at the pick-up location was great.

JAMES D. 
Rating:
4.0

Customer did not leave a comment.

PAUL B. 
Rating:
4.0

Customer did not leave a comment.

LISA P. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
5.0

Thank you for all your assistance in securing a place for my home belongings. God bless

Sherry F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ELLA M. 
Rating:
5.0

I have never had such amazing customer service and polite attendant at a U-Haul store. I always assume they will be rude, but I like the prices and they meet my need. This girl was pleasant, polite, overall very fast and just made me feel like a valued customer! Thank you

Cathryn L. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

Mathew G. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Johnny E. 
Rating:
5.0

I believe everything was really good. Fast and very friendly service.

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

W S. 
Rating:
3.0

Drop off was after hours. Kudos to Tammy at main office in Springfield Illinois that worked until she found us a dolly and blankets. When we were dropping off, we had received a text saying we could drop it off at this location instead of the one further away. Christi S was helpful with getting this straight. Ten o'clock at night is not a fun time to be dealing with this but she took care of it. I guess the point is, you have some very helpful people at U-Haul but the location we started this with, and having to go that far to get the truck, started us out on a bad note. Moving is stressful Enough without having to go look for something you thought would be there.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
1.0

I was an hour late on return and charged for 24 more hours. Sales person called and told me they were renting it out to another person. I was charged for services I did not receive. If I were to do this it would be considered fraud. I believe I should be refunded for the second day charge, since it was only 1 hour. Will likely choose Ryder Truck rental next time. Would love a call from Corporate manager.

DEVIN M. 
Rating:
5.0

Close to permanent location. very courteous and nice to work with during drop off. Thank you

BRUCE B. 
Rating:
5.0

I needed to have my friend pick up the trailer, as I would not make it to the dealer before they closed. All the payment details were handled on the phone without any problems. The folks at Center Creek Storage were very accommodating.

Willam A. 
Rating:
1.0

Make sure your equipment is secure and not worn out before sending it with someone!!!!

JEREMY T. 
Rating:
5.0

Customer did not leave a comment.

Nelson S. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Katherine D. 
Rating:
4.0

Truck bed had a little trash, but felt the interior should have been disinfected due to Covid 19 concerns.

Mike M. 
Rating:
5.0

Very nice people. Took a prepaid card. Where the new on seventh street joplin Missouri would not take a prepaid card.

Cheryl D. 
Rating:
5.0

Customer did not leave a comment.

Arbra S. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

The associate was overloaded with customers. He kept his cool, called for help and completed our transaction. He did an awesome job.

Yvonne W. 
Rating:
1.0

Customer did not leave a comment.

Tami M. 
Rating:
4.0

Very friendly and helpful.

Robert K. 
Rating:
4.0

Customer did not leave a comment.

Kathy N. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Connie W. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
3.0

We had rented an appliance dolly on our application, the lady asked us when we were there if we still wanted it, we said yes. We had gotten the UHaul truck to our house, and there was no appliance dolly. I called back, spoke to a man who put notes on our application that we hadnt received it, and we wanted to go back and get one but there was no one there to get one, so we went back to our house with out getting helped and without the dolly.

Samantha V. 
Rating:
4.0

Customer did not leave a comment.

Tyson P. 
Rating:
5.0

Lower the prices on some of the big trucks.

Becky S. 
Rating:
5.0

The young lady working there remained calm and positive as she was dealing with the U-Haul computer program. Kudos! We were on hold for nearly 30 minutes waiting for a person to answer a question regarding how to verify that the U-Haul system recognized we had returned the truck. Finally gave up and hung up. Again, not about the location but about the U-Haul website/program.

John J. 
Rating:
4.0

Customer did not leave a comment.

david O. 
Rating:
1.0

First the equipment we got did not match the contact second we were doing a out of town move told the lady over and over she still put it as in town and it costed me extra money because of someone else's screw up

Trevor K. 
Rating:
5.0

Great service

John M. 
Rating:
3.0

they had computer problems that day and it made check out and check in take longer. Part of the problem was on UHauls end and not limited to this location.

Jim W. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Hally P. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

Great service!

John M. 
Rating:
2.0

You need to let your costumer no the charges in total you charge next you took money out saying it's tax we thought that was the total you provide upon pick up

Max O. 
Rating:
3.0

Customer did not leave a comment.

matthew M. 
Rating:
3.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

Customer did not leave a comment.

HOWARD E. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
3.0

Customer did not leave a comment.

Duain T. 
Rating:
3.0

I would recommend the location only because the rentals are cleaned and maintained. The staff at this location was nice but something was wrong with the guy that worked there. He thought today was Thursday when it was actually Saturday, he came in looking for the keys when he had the keys in his HANDS the entire time! They also argued quite a bit.

Willie C. 
Rating:
1.0

The lady was rude but if her husband was there she was fine. I mean she was really rude! She didn't know about anything and how it work.

Jeri Ann M. 
Rating:
2.0

Strange people. They live in the office with a small aggressive dog. Reminded me of a scene from a movie from the deep south. Thought I heard banjo music playing in the background. :) Take a friend to make sure you make it out OK or find another location.

Dave F. 
Rating:
4.0

Customer did not leave a comment.

JASON L. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
4.0

Website reservation system does not appear to work correctly. Had to recreate the reservation at the location due to incorrect settings passed from the online system. Staff was quick to address the issue.

Jeremy S. 
Rating:
5.0

You are doing great, happy customer again, I have used U haul for more years then I can remember, and it's far better now, then it was 25 years ago..

Eric D. 
Rating:
2.0

Customer did not leave a comment.

Catherine R. 
Rating:
3.0

They over charged me and would not try to compensate me. Not happy

Krystal E. 
Rating:
4.0

Customer did not leave a comment.

Margie M. 
Rating:
5.0

Friendly and helpful.

Darrell O. 
Rating:
5.0

everything was fast and easy.

HOWARD E. 
Rating:
3.0

Customer did not leave a comment.

Marilea W. 
Rating:
1.0

Horribleness

Barbara N. 
Rating:
4.0

I think the rate that I was charged seemed a bit excessive, $852.00 for a one-way from Carthage, MO., to Norfolk, VA. I also returned it earlier than the 5 days contracted (2.5 days). I would expect a pro-rated refund for returning it early. I was told no refund would be issued at the return facility. This is unsatisfactory.

KARL C. 
Rating:
4.0

Customer did not leave a comment.

Caroline K. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

william J. 
Rating:
5.0

Nothing at this time.

Benny B. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
2.0

Uhaul needs to do away with the mileage charge. It's outright theft of you pocket book. There should be better options. I will not utilize uhaul again.

KENNETH E. 
Rating:
1.0

We had the back around 1:45 pm was told they would be open until 2:00 pm they were closed then when I get an email ticket was charged $58.99 instead the $39.99 truck was returned within 24 hours plus was charged $10.50 for gas had tank at what it was at when we took The truck

robin B. 
Rating:
4.0

Customer did not leave a comment.

Cindy A. 
Rating:
4.0

Customer did not leave a comment.

marjorie R. 
Rating:
5.0

Easy access with a big lot,close to I-44 and they went and got a trailer for me that was brand new. From Carthage to Oklahoma City and back with a 1967 camaro no worries at all if the trailer would make it. Nice people and very neat clean environment. Would highly recommend.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Customer did not leave a comment.

chuck R. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

I want to say that I have rented Uhaul trailers for vacations many times before a never had any problems. This time at this location their hours were limited, they didn't tell me I could return after hours when I told her we couldn't be back by 3 or 4pm on Saturday and she didn't note the account that I wouldn't have it back in time, so the head office called me stating it was supposed to be back and they needed to know what was going on. I explained that the office was closed and that was why I hadn't returned it yet. They told me it didn't have to be open and I returned it that night. Almost a week later I got another call, "the trailer was due back the day before and they needed to what was going on?" I called and told them it was returned almost a week ago, they said they would check the lot again. I asked that they confirm it was there and call me back. Miraculously, it was there, they called me back to let me know. I got to thinking about the cost their mistakes would have cost me and checked my credit card and sure enough there was an $80 charge pending. I called in a bit of a panic because the card was already maxed out and he said he was working on canceling right then but he didn't know what he was doing do so it might have to wait till his wife got back from the doctor. I know accidents happen but overall it was not a good experience and I would recommend stearing clear of that location.

LAURA W. 
Rating:
5.0

Customer did not leave a comment.

KATE S. 
Rating:
3.0

Customer did not leave a comment.

Linda L. 
Rating:
2.0

Well, the u haul computer was down so it took over an hour to get, than, I returned it the next day no one was there . than they call me looking for it.

MATT F. 
Rating:
5.0

Customer did not leave a comment.

Darrin H. 
No reviews have been submitted for this location.

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