The staff here is the BEST. THey are always kind and very helpful.
RILEY F
Customer Reviews for Center Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My reservation was canceled. I had chosen $15 dollar insurance when I filled out the reservation and then it was canceled and $15 insurance was not an option it was only $15. Super disappointing
ALEXIS FHave rented at this location several times and always satisfied with the service and staff.
BRUCE FThey refused to take the truck back - even after we showed them our signed contract and confirmed we were at the correct location. They told us we had to call U-Haul to arrange a different drop off which would have cost us additional gas and milage.
AMY TRepresentative was friendly and helpful. Equipment was clean and worked well, although the truck ran really, really loudly.
JAMES JMaybe clean the ice and snow off of the vehicles after a big snowfall. Especially if you’ve had a few days to do it. At the very least, sweep the dirt out of the back.
JEREMY ENothing could be better. Very friendly and a good value.
ROBERT GService was very friendly and helpful. Price was very fair compared to others. Will rent from there again.
ROBERT GThis drop off was not equipped to handle the vehicle I was dropping off. The drop off information in the system was not accurate and he didn't have me in the system to drop off at this location. After 45min, he told that he would take the drop off and figure it out in the morning. The man running the location was great. The corporate booking system failed.
JOSEPH VGreat customer service, friendly and helpful!!!
JUAN GNothing everything was great I had to use the equipment for extra days and everyone that I had contact with was very polite and helpful. Thank you to all I delt with.
JEFFERY SExcellent customer service. He was very friendly and professional!!!!
JUAN GThe trailer door needs lubrication as it was very very very hard to open and close
JOHN SVery friendly staff.
BRUCE HCenter Market does the best job with U-Hauls! Easy in and out and the staff is always great to deal with!
JEREOMY FGreat customer service! I couldn’t for a better place to rent a truck from!
JERRY JWonderful workers highly recommend!
NATHAN KService was great.
CORY PThe gentleman working was so very nice and helpful.
MATTHEW BVery friendly staff.
GREG SOwner was extremely nice.
CHAD WEasy and fast to drop off. Great Experience!
jeff mthe staff at this location are the nicest people ever. I keep coming here because of them! This truck was not clean on the interior. I'm not sure whos responsibility that is, but this one was very dirty on the inside.
AARON AFix the passenger mirror. It would not adjust properly. Thanks
ANTHONY BN/A
ARNOLD MThis was by far the easiest place to rent a u-haul truck.
LYNN TWhen picking up and dropping off the staff were so nice and friendly!
Christina SI had a great experience here. I would definitely use this location again.
LYDIA PFriendly staff and quick service.
Shawn BNothing we were pleased with the rental. The young man assisting us was very helpful we would definitely use them again if needed.
Gene BBox had strong odor of cannabis smoke, cabin was semi clean and the owner yelled, called me names, threatened to cancel reservation after being asked to explain insurance coverage and assist me with vehicle preexisting condition evaluation. That has been done in front of other customers. He came down after I called U-haul traffic control number but he never apologized and said that I am taking this process too seriously and waisted my and his time. Chose another location or make a reservation through the app!!!
algirdas jHave people do their jobs. If there was a problem I should have been notified
Michelle RVery friendly and prompt assistance!
THOMAS GThe proprietor should point out that the tow/haul feature is always on at start up, and can be turned off for lighter loads to save fuel and vehicle maintenance.
Andrew PMy experience at this drop off location was much smoother than my pick up location. When I arrived the vendor informed me where I should leave my trailer and to come back inside to finalize everything afterwards. I personally watched him complete my U-Haul reservation and this brought much peace of mind. I was grateful for a more pleasant experience after my first one.
Abigail GThis location was able to get me in and out very quickly. I’m accustomed to waiting for both check in and check out, but this location didn’t extraordinary any job of making that process very fast. They were easy to work with!
Douglas STongue was heavy & hard to lift. A tongue jack would be useful.
Tom LBe more specific on what the truck needs to have done prior to returning, depending on the weather.
Kelly KNothing, Owner did an Excellent job of helping me with getting setup with the trailer I needed.
Robert DGreat service from the guy who was working the store all alone. He was ringing up gas/food sales, getting U-Haul reservations set, and helping customers get bait. The truck we rented was stuck in the mud. The worker grabbed some tow straps and towed us out so the we could get going for our move. I want to thank this man for his incredible, over the top service!
DANIELLE BNA
Kale HEverything was great
RICHARD SHe was great and efficient.
REX EVery friendly
Rose KI ordered a 10 foot truck online and it did not come with ramps. I called to exchange for a 15 foot truck with ramps and they charged me for both. The 15 foot was very dirty, dog hair everywhere. Very upset that I was charged for both vehicles. I drove off the lot with the 1st truck, turned around and exchanged it for a larger one.
Kathleen SDriver's seat of the Uhaul was well worn. The location was convenient, staff very friendly, and I had a great overall service.
James FYour service has always been perfect every time I used your services.
albert gI had lots of trouble with this rental - more trouble than I have ever had with U-Haul in the past. Once I made the reservation, U-Haul kept changing the pick-up location - and changing the drop-off location from Eagle River WI where we were going to Blaine MN - 225 miles from where we were going. I was able to log-into a U-Haul account on the computer - but could not edit the drop-off location - they kept saying I could only do it over the phone or via their app - this sounds crazy. This pick-up location was convenient to me, and the person working was trying to do many things at the same time, but eventually we were able to get the trailer connected and were able to get going
Steven YWad quick & easy check out.
Tonya LI was very displeased by the service from U-Haul in Centerville, MN. When we arrived, we were given instructions on drop off, and how we’ll be charged for using this U-Haul. He told us we had to be back before 8 in order to not be over charged. We arrived at 7:56. He then inspected the truck and accused us of hitting something when we told him over and over again we haven’t. We asked him for proof of the alleged discrepancy on the truck but he laughed and told us not to lie. I feel disrespected. On top of that he almost over charged us for gas until we pointed out that the tick mark didn’t move and when we put the gas it literally stopped at 1.903 miles. Horrible experience not coming again, it felt belittling and rude.
Gabriella MExcellent facility and service. Very limited supply of open trailers. I would like to see more available.
David ANo issues. Very helpful!
Ryan SExcellent and friendly staff :-)
sander bNever have any issues using this location, close to my home.
WILLIAM BGreat U-Haul location. Owner was very friendly and knowledgeable. Great place to rent a U-Haul.
Scott AI was pleased with how well everything went for our rental. Fair price, great service.
John MA little more organized, it was a one man show and he did well but took a while
Curtis HEasy process for check in - great service at this location!
Tracy BTruck was nice. / Blankets were stored outside in a pile. They were all frozen and messed up. I had to put them all in the dryer to be able to use them. / They also recorded more gas (1/8th tank) than what was in the truck. They said that it burned that much gas idling to melt the snow off the windshield before pick-up.
Mark LGreat customer service! Very helpful and friendly.
ANDREA ALack of customer care. Only one worker trying to help figure out why my truck was not ready when I arrived to pick it up and also taking care of gas station customers at the same time.
Jeffrey VThey charged me $16.59 for mileage!! For what???? This is Ridiculous! Just another hidden cost from U-Haul. For that reason I will not use U-Haul ever again. How come they didn’t refund me for having my gas over what was required?? She told me she would email me my receipt. And that’s when I saw all the additional charges after a 5 Hour drive and unloading an entire truck, and then I see these petty additional charges.Poor business practice at the drop off location in Centerville Minnesota. The owner trying to just make a extra dollar. I was totally disappointing.
Patrick FI paid for two furniture dolly’s and they only had 1 at this location so I never got the second one and was not refunded yet
SETH H