Customer Reviews for Center of the World Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Center of the World Storage

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Kevin M.
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Customer did not leave a comment.

Tyler B.
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PHILLIP W.
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Dylan B.
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You guys were great, thank you again.

DIANA G.
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Very helpful and friendly.

Toni G.
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Mike D.
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Lonnie D.
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Celeste R.
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Kimberlee B.
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Maybe open a tad earlier. Overall a really good place, very happy with the service

Guerrero Q.
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I tow a Equinox and the towing equipment was not that good when you go up the ramps? Needs improvement

ken D.
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Robert O.
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Richard H.
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don G.
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The rental truck was so dirty from the previous renter that I spent the first 20 minutes cleaning it so that I along with my passenger could ride in it. I brought it to the attention of the office before I even left the rental facility but no effort was made to correct it. The entire inside was covered with dog hair and the windows and dash with muddy paw prints. Absolutely repulsive and unacceptable, especially fro someone with allergies from dogs!

Joy W.
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bruce S.
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The service at this location was great. We rented it however through the Warren site. They spelled our name wrong, never asked for our email and got the phone number wrong. The call center could not identify us and only ask us if we knew of any other cities we could drive to to get a truck. The staff at the Warren site were able to help once we got there, figure out the mistakes and send us to the Leavittsburg location, which was again, very helpful. The reservation site and call center was the systems downfall.

WILLIAM B. | Overall Experience |
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Everything great. Only thing is that my card was still deducted for the next months rent and still haven't heard back from them about the issue.

Randy S.
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The truck had numerous dents ,a spot was carved out of the body to vent the exhaust, and not one mention of this when rented,no problem with the rental location.....left extra gas in tank(quarter) not credited for it , but would be charged if I didnt.......

Marilyn M.
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Christopher M.
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I've been a U-Haul customer since 1999 and have rented countless trucks both in town and one way as a military member. This locations staff (Shannon) went above and beyond initially to arrange for me to pickup the truck after their posted hours or so I thought. Unfortunately, my experience went quickly down hill from there. I had been told by a “manager” that price matched my Penske quote, that I could pay a deposit on pickup and then in full on the return. Shannon let me know I was in error and showed a lack of compassion for having been mislead into my decision to fly across the country to be told I was wrong! To top it off, the cab of the truck wasn't cleaned out fully - there was trash from the previous user. Additionally, Shannon had told me that I had “a full tank of gas”. After my inspection of the vehicle, this was not the case, I was short 1/8 of a tank! When I confronted her that I had a question, she made me wait till she shut her office and pull out of the gated facility to tell me that the truck was sitting on a slant and the tank was full. I capitulated, only to find out she lied to my face and took off-I was shorted an 1/8th of a tank. I know Uhaul would charge me a high premium on returning a truck short of my agreed gas level. I'm waiting for U-haul to make this right!!!!

Austin D.
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Dennis J.
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jeffrey Z.
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Dixy M.
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Brian M.
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Stephanie S.
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kathi K.
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Easy return.

Shaun G.
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Donjalene C.
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My experience was just find. Nothing needed to change about trucks or service. Service was friendly an always available!

Kathi K.
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Easy Peasy. Thanks for the smooth and efficient transaction.

Keith J.
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Keith J.
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HEATHER M.
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Eileen H.
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When we picked the U-haul up and got it to the location for loading, we discovered a large bulge on one of the rear tires, so had to take truck back for repairs.....Cost us 3 hours.

Keith J.
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Nancy C.
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Margie I.
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DAVID M.
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SANDRA B.
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JAMES Z.
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Everything was great. I have nothing to add for improvement. I will add that Darren Draich was a great help and did a great job finding me the best deal. I will be back and will deal with him

GARY R.
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TRISTAN K.
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JOHN K.
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ANNIE B.
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JOSEPH N.
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Everything was great

SCOTT J.
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Great customer service. Friendly service! Thank you!

jeff B.
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SHERINE G.
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Darlene L.
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Let people know when you wont be available, and the back backup light was out.

LORI C.
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I had the reservation for 2 weeks prior to the date, U-haul didn't tell me I needed to travel to pick up my 2 trailers I spent half a day running after trailers, just crazy they also did not inform me I couldn't have the trailers at the same location as I requested, however the folks in Leavitsburg and Mahoning Ave were very nice, so my suggestion is tell the customer You can't move equipment to the location the customer request !! 20+ miles is NOT. Acceptable Lori C.

whitney K.
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U-Haul needs to partner with a new insurance rider as RepWest stinks.

SIDNEY B M.
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JAMES C.
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Nothing...Shannon was the BEST!!!

BRIAN K.
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Make sure you get my address right to my new place next time!!!

JASON R.
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UHaul Leaked

Shawn A.
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Customer did not leave a comment.

JAY M.
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N/A

MICHAEL P.
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RANDY M.
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BEN D.
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I had to drive about 30 miles to pick up a trailer that I could drop out of state.I didn't know only certain trailers were for one way use.

KAREN B.
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Customer did not leave a comment.

Karen N.
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Unfortunately, we had to drive 40 minutes to pick up a truck which had been promised in Hermatige, Pa. Why was I NOT informed that if I changed the reservation to cash, that I would have to pay an extra 100.00. Why is NOT cash good anymore. I could give you plastic and before you got it I could remove ALL of the cash and you would get nothing! What ever happned to cash? This policy certainly does NOT allow those who have little to no money to do business with your company. For some of us, myself included on a limited income/fixed income coming up with the extra cash is nearly an impossibility. In the future, please consider your ENTIRE pool of candidates when you are making a policy that is harmful to some.

ANA D.
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MARY W.
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ELAINE K.
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The lady that took care of me was great, professional and friendly. Would use this business again, if needed.

TIMOTHY T.
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eileen S.
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No reviews have been submitted for this location.

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