Customer Reviews for Center Ridge Storage
(U-Haul Neighborhood Dealer)

377 reviews

35233 Center Ridge Rd   North Ridgeville, OH 44039
(1/4 mile East of Root Rd)

(440) 284-3953

Location Hours

  • Mon-Fri: 10 am - 2 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(440) 284-3953

35233 Center Ridge Rd
North Ridgeville, OH 44039
(1/4 mile East of Root Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 2 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Norman M. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Check-in was quick and easy.

Robert P. 
Rating:
1.0

Customer did not leave a comment.

Donald C. 
Rating:
3.0

The instructions for mobile pickup could have been clearer. Also, the tank was almost on empty, I had to go to the gas station immediately after picking up my truck.

Kristi S. 
Rating:
4.0

My truck rental experience at this North Ridgeville location exceeded my expectations. Check in was a breeze. The truck was clean and waiting for me when I arrived. I highly recommend this rental facility!

Robert B. 
Rating:
5.0

The worker that day was particularly polite and helpful

Jackson K. 
Rating:
5.0

Customer did not leave a comment.

JACK P. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

Jon H. 
Rating:
2.0

Truck was in poor condition. Lots of mechanical issues. Pulled heavily to right. Bad engine knocking sound. Drivers side mirror was rattling the whole drive.

Andrew H. 
Rating:
4.0

The lock boxes were horrible to operate. We had to go to the back area to log in from our phone but then the truck we were getting was towards the front. Just a lot of moving around.

Sandy T. 
Rating:
5.0

Great service!

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

Mingtao C. 
Rating:
1.0

Customer did not leave a comment.

Vladislav D. 
Rating:
1.0

Customer did not leave a comment.

Laurie W. 
Rating:
5.0

The pick up was very confusing . Would be easier if a person were present with keys.

Richard H. 
Rating:
5.0

Have someone there during business hours And the fact that when the keys were locked in the truck and I tried to call the corporate office to let them know this happened by accident no one was available to speak with and it kept dropping my call.

Ralph D P. 
Rating:
2.0

The truck was a mess. Hasn't been cleaned out and the passenger door window was down with rainwater all throughout the cab of the truck. Seemed Like this truck hasn't been used much

colin M. 
Rating:
5.0

Everything was ready as promised. The truck was clean and maintained well. The whole process was seamless. Thank you!!

Susan W. 
Rating:
5.0

24hr pick up is great. Everything was ready.

Bryan H. 
Rating:
4.0

Sean was very helpful. He told us to just leave the equipment and call the next day he'll take care of everything and he did.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

Dan T. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

rick I. 
Rating:
5.0

Customer did not leave a comment.

Matt S. 
Rating:
4.0

Customer did not leave a comment.

Renee V. 
Rating:
1.0

The truck was covered in ice from a storm 2 days before pickup he didnt verify drop off location. Drop off location was Columbus, Ohio 2 hours away. Not what we reserved.

Ryan D. 
Rating:
5.0

They corrected the mistake made in Lincoln.

james W. 
Rating:
5.0

Customer did not leave a comment.

Tim Z. 
Rating:
5.0

Yes the people were friendly and professional equipment was clean and working well thank you for a great experience hopefully we never move again but if we do we will do business with you have a great day

BRYAN R. 
Rating:
5.0

Customer did not leave a comment.

Olando C. 
Rating:
3.0

Honestly was the worst experience all around. Was supposed to pick up truck in Elyria at 8am but store never opened until 915. After an hour of waiting though I contacted CS who switched truck to different location. When I arrived I found out the CSR made my pickup for 945 so I once again had to call cs for help. 2nd location was get to go after cs hiccup. Would use that location again.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

SHARON M. 
Rating:
4.0

The employee at Center Ridge Storage was very friendly and accommodating. The cab of the van wasn't very clean.

Ron U. 
Rating:
5.0

Drop off after hours

Subhi S. 
Rating:
5.0

Customer did not leave a comment.

maryianne D. 
Rating:
5.0

Customer did not leave a comment.

Lorena E. 
Rating:
3.0

Customer did not leave a comment.

bob H. 
Rating:
4.0

Front breaks need changed ASAP

Michael J. 
Rating:
4.0

Road construction makes access to location a little difficult. Hours of operation limited later in day

George W. 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
2.0

Road under construction. Driveway was very step. Truck almost bottomed out.

mark C. 
Rating:
4.0

Customer did not leave a comment.

mark M. 
Rating:
5.0

It was easy and actually ended up cheaper than I thought. Awesome!

Terrence B. 
Rating:
5.0

Outstanding customer service

russell V. 
Rating:
3.0

The equipment wasn't filthy, but it was not “clean” in the cab. Not bad for a rental truck I guess. The lock on the box to get the key out did not open well at all. Had to call and all they did was tell us to try what we already did. After resetting the code several time, pulling and banging on the lock, it finally opened. All the steps you have to go through to pickup and dropping the truck with the photos and everything are very cumbersome. I will not use that process again. It was 30 minutes into my rental window before we were able to leave the parking lot.

Robert A. 
Rating:
4.0

Customer did not leave a comment.

jay L. 
Rating:
2.0

The site was under construction and nobody there. Just a drop off site at a self storage facility.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

KAREN T. 
Rating:
5.0

I spoke to angie over the phone at the call center she never told me there was a 60 dollar hold just renting a dolly and seemed like she was in a rush didnt care what i had to say as long as she had the reservation. When we got to the location in North Ridgeville Barbara was a doll and helped us through everything and explained everything. Barbara made this experiance great.... ??

Teresa C. 
Rating:
5.0

Great place to rent from...

Pete A. 
Rating:
3.0

Customer did not leave a comment.

Rob S. 
Rating:
3.0

Get rip of your online pickup app! I does not work, if the representative had not been in the office that morning I do not know what I would have done!

Sarah G. 
Rating:
2.0

Pay attention to what your customer orders. Especially on a Sunday when your storage facility will be closed. I paid for a dolly but there was no dolly in my truck. Instead there were furniture pads I didn't ask for or need. It made my move more difficult.

Michelle F. 
Rating:
5.0

Fast and courteous service at this pick up location.

Lawrence L. 
Rating:
5.0

We were disappointed that the size truck we rented was no available. The gentleman took care of us with a larger one, but it still was a disappointment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

bruce H. 
Rating:
5.0

Nothing to change, everything was great

Michael H. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Was very convenient and they are always friendly we have used them twice and would recommend them highly.

PATRICK C. 
Rating:
3.0

Do not charge people twice

Veronica R. 
Rating:
5.0

Customer did not leave a comment.

Veronica R. 
Rating:
5.0

Quick and friendly and the trailer did the job.

Greg R. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
4.0

Customer did not leave a comment.

Jim L. 
Rating:
5.0

Customer did not leave a comment.

Wade Z. 
Rating:
5.0

Customer did not leave a comment.

john L. 
Rating:
3.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Staff was excellent.

CHUCK S. 
Rating:
5.0

In and out in a matter of minutes! Keep the check in process simple!

Jeffrey H. 
Rating:
5.0

One of the best U hall locations I have used Staff was very helpful and friendly

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

LeRoy Z. 
Rating:
5.0

The agent was friendly and was willing to work with me on an issue that came up. I would certainly recommend them to my friends. Thank you.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Micah F. 
Rating:
4.0

They helped hook up trailer on a cold and icy day, even though the didn't have to

david F. 
Rating:
5.0

Great location. The gentleman that took care of me was very friendly

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

It was very well represented. We, were impressed. Thank you for being there .

kathleen S. 
Rating:
5.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Great service! Friendly too!

Joseph K. 
Rating:
5.0

Excellent again.

Shawn K. 
Rating:
4.0

No issue with pick up location. Trouble was with road side assistance as the truck was stuck in our yard for over 5 hours and we were unable to start loading the truck until they got it out. We purchased the insurance and customer service tried to say we were responsible for paying for the tow. Customer service people not good at all.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Great experience

Shawn K. 
Rating:
5.0

Great overall experience! Thank you!

Joel B. 
Rating:
5.0

The office personnel was friendly.

nilisha W. 
Rating:
3.0

No comment. I delivered trailer after hours!

robert S. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

Customer did not leave a comment.

Bilie F. 
Rating:
5.0

Customer did not leave a comment.

Nicole D. 
Rating:
5.0

Great job, thank you!

Scott J. 
Rating:
5.0

Customer did not leave a comment.

Rich S. 
Rating:
3.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

DENNIS H. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
No reviews have been submitted for this location.

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