Customer Reviews for Center Street Auto
(U-Haul Neighborhood Dealer)

1,330 reviews

3802 Center St   Tacoma, WA 98409
(& Union Ave)

(253) 383-1803

Office Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(253) 383-1803

3802 Center St
Tacoma, WA 98409
(& Union Ave)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great service

CHRISTIAN T 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
1.0

Customer did not leave a comment.

Garett D 
Rating:
5.0

Nothing

CRAIG S 
Rating:
5.0

Dean is awesome!

Cheri C 
Rating:
5.0

Customer did not leave a comment.

Samuel K 
Rating:
5.0

Friendly and.courteous service. Very happy overall.

Paul S 
Rating:
1.0

Stop charging random fees without customers consent

Tae J 
Rating:
5.0

Customer did not leave a comment.

Omar M 
Rating:
5.0

Couldn't ask for anything else

Michael T 
Rating:
5.0

Always easy dropping off.

JASON P 
Rating:
1.0

Customer did not leave a comment.

Staffany T 
Rating:
3.0

It was not easy to get the vehicle in and out of the area & there was no where to park your own car as they did not allow it inside the premises. The employee was also unpleasant and not very helpful.

Mary C 
Rating:
5.0

Customer did not leave a comment.

Skylah K 
Rating:
5.0

Prompt service

Iris H 
Rating:
5.0

The gentleman who helped us was great! Highly recommend this location!

Kelli C 
Rating:
4.0

Customer did not leave a comment.

Nicholas H 
Rating:
3.0

Customer did not leave a comment.

SYLVESTER R 
Rating:
5.0

Customer did not leave a comment.

Nicole G 
Rating:
5.0

Great service

samuel g 
Rating:
5.0

Customer did not leave a comment.

Nathan S 
Rating:
5.0

Representative was friendly and prompt. Would recommend.

Michael M 
Rating:
5.0

Second time back to this location, the guy is very nice and respectful!

Avery A 
Rating:
5.0

Customer did not leave a comment.

Rhonniel R 
Rating:
5.0

Customer did not leave a comment.

Matieus B 
Rating:
5.0

Customer did not leave a comment.

parks a 
Rating:
4.0

The location is convenient. It’s in a unusual neighborhood so I don’t know if I’d want to park my car there while borrowing the truck but the person that owns the location provides great customer service and it was a smooth rental process.

Rachael C 
Rating:
5.0

Customer did not leave a comment.

Andrew H 
Rating:
5.0

Good customer service

VICKY F 
Rating:
5.0

Customer did not leave a comment.

Kirk F 
Rating:
5.0

Good service

Apelu T 
Rating:
5.0

Dean has always been great

John T 
Rating:
5.0

I always use the Center St. site whenever I can.

Paul B 
Rating:
5.0

Customer did not leave a comment.

Megan A 
Rating:
5.0

Customer did not leave a comment.

Andrew T 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

Service was friendly and accommodating. Location was convenient. Secure parking for our car while we were out with the rental vehicle. Will return for another rental next month.

Deborah B 
Rating:
5.0

Customer did not leave a comment.

RUSSELL T 
Rating:
5.0

Customer did not leave a comment.

william m 
Rating:
2.0

Charged for gas after fueling it

Brittany Y 
Rating:
4.0

Customer did not leave a comment.

Kevin R 
Rating:
5.0

Owner was SUPER chill and had no weird issues, made a hard move much easier!

Morgan P 
Rating:
2.0

Close on time instead of early.

Ahmya G 
Rating:
5.0

Dean was professional, pleasant and responsive. I appreciated working with him. John

john w 
Rating:
4.0

Customer did not leave a comment.

Sandra J 
Rating:
1.0

The owner/worker was very rude and gave me nothing but a hard time about renting a truck and wanted to go somewhere else to rent. I told him I just took an Uber there and spent 10 dollars to get there and told him I don’t have another 10 dollars to get another Uber to another place so he called someone talking trash about me not having any money and then wouldn’t rent me the original size truck I first reserved. I rent several times at uhaul due to my job and this was by far the worst experience I’ve had with uhaul. I will not recommend this place to anyone. Stay away from this place the guy is very rude

Michael G 
Rating:
3.0

Dean was great. He was friendly and personable and made the experience very pleasant.

Dino G 
Rating:
3.0

Older location that can be cramped depending on how many vehicles are on site. Fast and friendly employees.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Pam M 
Rating:
4.0

Make clearer any requirements. When I returned the pickup, I thoroughly swept the bed. But there was some white dust on the gate from the landscape blocks I had hauled. The attendant told me I had to either go and wash the truck or pay $10.

JANNA B 
Rating:
5.0

Customer did not leave a comment.

Donna M 
Rating:
5.0

Customer did not leave a comment.

Jesus F 
Rating:
5.0

Excellent customer service and flexibility with us

Andrea P 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H 
Rating:
5.0

Customer did not leave a comment.

Kert S 
Rating:
5.0

Customer did not leave a comment.

Tracie J 
Rating:
5.0

Customer did not leave a comment.

Ariana H 
Rating:
5.0

Just keep doing what you are doing.

Jesus F 
Rating:
5.0

Was vet friendly and helpful. Definitely going back any time I need a uhaul rental and will recommend to my friends.

Brandon T 
Rating:
5.0

Customer did not leave a comment.

Jesse L 
Rating:
5.0

Friendly!!

Madeleine J 
Rating:
5.0

Customer did not leave a comment.

Chris D 
Rating:
5.0

Very friendly customer service rep. very knowledgeable and courteous.

Vernon C 
Rating:
5.0

Friendly, professional

Greg H 
Rating:
5.0

Dean is amazing and Helen was awesome, I love them. Very beyond satisfied with my experience. Thank you so much for blessing my move day. I am grateful for ever and always!!

Sherry C 
Rating:
4.0

Customer did not leave a comment.

Jill M 
Rating:
5.0

You are the best ever ❤️

Daungnapha J 
Rating:
5.0

Customer did not leave a comment.

Jesus F 
Rating:
5.0

Customer did not leave a comment.

Terrance J 
Rating:
5.0

Truck had a lot of miles on it but seemed well maintained and ran well. Had no issues at all with our rental. The entire process was smooth, professional and fast. We highly recommend this location.

CHARLES N 
Rating:
5.0

Customer did not leave a comment.

Kevin M 
Rating:
5.0

Customer did not leave a comment.

Mitch R 
Rating:
3.0

Customer did not leave a comment.

Carol H 
Rating:
4.0

Customer did not leave a comment.

Felicia J 
Rating:
5.0

Location was great, staff was knowledgeable and friendly, etc. I’ll choose this location over another that’s closer to me for future trips based on ease of use this time.

Brandon S 
Rating:
4.0

Customer did not leave a comment.

Alicia S 
Rating:
3.0

I was charged more than my receipt said , they charged me $66.09 when my receipt said $55.56, how about not charging people until they bring the uhaul back for accuracy

Morgan F 
Rating:
5.0

Friendly customer service. The Equipment was very clean.

Louis B 
Rating:
5.0

Customer did not leave a comment.

Logan B 
Rating:
5.0

Always a pleasure renting from this location. Best price in town and had the coolest memorabilia in his office. Will be back again and again.

Dina H 
Rating:
5.0

Very friendly and fast service

Stephanie K 
Rating:
1.0

I rented the truck for 11 hours, to be dropped off at 7pm. When I got there, he told me he was leaving early that day so I had to keep the truck over night as he did not want it parked there for fear of it being stolen. I did not plan on keeping a 26 foot truck over night so parking it was very inconvenient. He also said I had to have the truck back in the morning before he got there, which I also did not plan on doing right after moving my whole house. To top it all off, when I got there he told me he didn’t have any utility dollies after I had booked 2 in my reservation. I would not recommend this place to anyone, it just added lots of stress to the already stressful situation of moving.

Nicholas R 
Rating:
5.0

Customer did not leave a comment.

Holly V 
Rating:
4.0

Update website stating no drop-offs at night and confirm p/u time as we had 10am and office had 11am. The truck overhead part was really dirty, I had to sweep it out before using the truck. Overall this has been the best location and staff is great and the process was pretty smooth and went well.

Noah A 
Rating:
5.0

Happy 49th wedding anniversary!

JULIUS M 
Rating:
5.0

Customer did not leave a comment.

PECKOLA C 
Rating:
5.0

Customer did not leave a comment.

Kent A 
Rating:
5.0

Just want to thank you for your Superior customer service over many years. Thank you!!!

Shari G 
Rating:
4.0

Customer did not leave a comment.

Patricia E 
Rating:
5.0

Nothing, this place is fantastic and Dean is very helpful.

Marilyn R 
Rating:
5.0

Customer did not leave a comment.

Stefan W 
Rating:
5.0

Very excellent location and customer service. Very easy to extend truck rental. The owner/operator stood out in traffic to help me maneuver. If you have a passenger, have them press the button on the cross walk to take free left turn. Always refuel and clean truck to avoid extra charges.

Brent T 
Rating:
5.0

I always use U-Haul for my moving needs. Consistent service every time!

KURT S 
Rating:
5.0

Customer did not leave a comment.

DENDEN E 
Rating:
5.0

Customer did not leave a comment.

Karen A 
Rating:
5.0

Customer did not leave a comment.

Leanne S 
Rating:
5.0

Customer did not leave a comment.

David O 
Rating:
4.0

.

Lavonna M 
Rating:
4.0

Customer did not leave a comment.

Justo R 
Rating:
5.0

Customer did not leave a comment.

Michelle F 
No reviews have been submitted for this location.
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