I am not sure how to go about this. My fiance and I rented a 20 foot Truck. People were nice and professional, remted it for a couple day no problem. The problem was when we got it fully loaded we had to bungee the door down because the ramp wouldn't go all the way in. We had to tie that off as well. We had to unfortunately rent it for a couple more fays because the move in date got pushed bsck a few days. We drove 20 miles out of our way to go and show/report the broken door and ramp and they looked at us like we were crazy and said they would document it. This definitely should have been fixed or st least check to see if we were safe to go down the road but nope nothing. Just made us toll on out with broken parts and unsecured load.
JENNIFER Y
Customer Reviews for Central Georgia Auto Finance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customers should take time to locate a uhaul depot with personal in site. It would keep down the confusion. Very unsatisfied!!!
Dominic DThe cab of the truck did i cigarette butts on the floor and seat. I don't smoke so that was not good for me. However everything else went smooth and easy.
DESTINY BGreat Service
FELIX CI think maybe I had a third seat to the driver compartment. Also I think hand trucks should be a part of the rental house. I would like to see some type of the weekend special. Thank you for letting me voice my opinion.
RICHARD RTeach the staff Southern courtesy and how to be nice
ANGEL ANo comment great place too get a rental
JAQUARD SWas in and out
ERIC BThe service was great
Herbert STrying to pick the trailer tongue up off the ground to connect it is almost impossible for a single person. They need to have a jack available or someone to help with connecting the trailer.
Dan Hstaff including uhaul office is not friendly and reluctant to help. hours & office building are inconvenient if you need help. they were not on site. they are next door. expensive if you need help.
Ashlee HThis was a pleasant experience. Nice people, friendly and professional. We'll be back.
Scott GI was told if I turned it in early I would get a discount.
eugene dNothing it was perfect
Michael HYou can improve by having someone on each location on the weekends, the first of each month. This would help the next customer not lose so much time receiving the equipment and returning it. I even downloaded the app and I still caught hell getting and returning the equipment. I took numerous pictures of the entire truck and building. It actually took me more than an hour to receive and an hour to return the equipment. It just doesn't work well, you have a great idea, but it needs a lot more work.
RAYMOND WI have now rented here a few times. It has always been by smart phone. I really like this place. The truck is always ready to go !
WILLIAM H