Customer Reviews for Central Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Central Mini Storage

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Tim L. on

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Easy and fast.

Edgar P. on

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Customer did not leave a comment.

Jorge G. on

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Darlene Z. on

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The lady didn’t really explain anything or address us.she was too busy talking to some other employee. Not only that but she was super rude. Didn’t have th event experience. We turned in the uhaul late because we didn’t know what we were doing. I had a negative experience and I do t know if I ever plan on going to this location or using uhaul ever

Alfredo C. on

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jorge E. on

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EDWIN P. on

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A lo 30 minutos de recibido el camión presentó problemas mecánicos (batería y alternador)

Emmanuel M. on

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Jorge Q. on

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Location is not easy to find

Robert S. on

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Monique L. on

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Great location, very friendly and professional people. Thank you!

Carlos A. on

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That location in 3645 NW and 7 st is the worst how is posible I told the lady who was doing the papers I didn’t want any insurance and after I returned the truck I saw they charged me 14 bucks more for an insurance I didn’t put.

Alexander H. on

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Tell people to be in the office I was looking for that location and nobody answer the phone i was waiting for more that an hour for that guy to come to the office and tell me he was helping someone and that’s not thuth because i was by trucks and nobody was there so it wasn’t a good experience

VICTOR A. on

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There were issues using the smart phone feature , I was not happy the way I was treated ,talk to by one of the employees from the main office in Miami .

Albert M. on

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Karel S. on

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Paula R. on

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I was charged more than what I had agree originally. I booked a one way service and the website told me I was going to get charged $34.90. When I called to confirm my drop off location no one told me I was going to get charged $100. I always used U-Haul services when I have to move and so far this is the worst experience. I will never use your services again.

Nesky H. on

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I was very satisfied with the overall customer service that was provided at this location. Very nice people.

Ray S. on

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Very professional and excellent customer service provided by manager at this locations. Extremely satisfied.

david P. on

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Very satisfied with the customer service provided at this location.

mark M. on

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Clerk was not there at pick-up time, which I clearly reserved on-line(11:30 AM)...was told she went to a home inspection. The left panoramic mirror was missing, very dangerous to drive like that, called office when i realized, clerk was now there, told me to bring truck back, took me half hour and many miles to return for which i was not credited. Clerk then told me that damage had been noted on the record, but did not exchange the vehicle to a safer one. When I returned truck, clerk was again missing (3:30 PM) was told she always leaves early on Fridays. Really? Why does she work there at all? Exactly what purpose does she serve? Very unprofessional and poor experience. welcome to Miami!!!

Fernando M. on

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Mercy H. on

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Felipe C. on

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Customer service is horrible ! The guy they have working that takes you to your truck really needs to learn some manners! Not to mention the place looks like something out of a low budget horror film. Pulled in to return the truck and was screamed at beacuse the truck was not put face in in the sea of cargo containers. I told the guy I didn't feel comfortable pulling the truck that way and he flipped his lid.(as the space is extremley limited. Sat back and watched him slam the transmission of the truck over and over hitting the brakes in his fit of anger. Not to mention the other gentelman that was there (an African American gent). Overall really ruined my day dealing with these two clowns. If I ever need a truck again I will be calling budget rental or any other service than u-haul. If you would like to hear more about my horrible experience please feel free to reach out at your convenience. U-haul never ever again.

Fernando T. on

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We appreciate your store accommodations to our time. Very happy the renting process was quick and painless, the agent was very professional and everything was done promptly. Would definitely recommend and rent from this location again. Thank you for making moving day a little easier for us.

jose Z. on

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great service and very nice people

Carlos M. on

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I returned the truck within the established deadline but they charged me 56.80 dollars more to my credit card without any authorization. Call to claim several times, talk to a lady Zoila and she told me that she could not help me because they did not have a system and she told me to call again, I called again and nobody answered, I left a message and nobody called me. After a few days I called again and a lady Glenda answered me and told me that she had to talk to Zoila and that she would call me, she never called me back, I called again and the phone was disconnected.

felix M. on

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Lazaro A. on

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Yisell H. on

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Ricardo V. on

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diana Z. on

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jose F. on

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wilson T. on

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Victor O. on

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I finished with the truck at 8pm. I would like to drop off the truck in any U-Haul location to receive the truck and the key. I couldn't select t this option online. Customer service for picking up was Ok and fast. No line Note: The truck was reporting a Tire problem message and a light indicator. The service is excellent, and the web site is great.

Darlin E. on

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Donald R. on

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It was difficult to find the actual office for the rental. It was upstairs in the far rear of the location. Then, I experienced a lack of professionalism when I was given a larger truck that what I ordered. I questioned the price, at which the attendant said "regardless the price will not change or I will cancel the whole rental" which I was ready to do. Luckily the reservation price was correct, so that was not an issue.

michael A. on

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I just want to say that the service was excellent.. no issues or problems with my reservation.. All was done very quickely. Good Service

ARLETTE R. on

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Good customer service. Fast and easy..

sonia V. on

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The lady that is at the office is very nice. She provided me with the information I needed and was patient and helpful. nice atmosphere for rental

ELIO H. on

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Very friendly personnel. I would certainly recommend this location.

victor A. on

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Very friendly agent

maria B. on

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Cuando salí de ahí empece a llamar porque se encendió la luz que indicaba que le faltaba aire a un neumático, llame 20 veces deje mensaje y nadie me contesto.

Wallesa C. on

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First, there is no sign of any kind letting u know where the uhaul office is. Second, one of the people that were there wasn't even planning on helping us out with the reservation if it wasn't for my friend that sort of gave him an attitude before we left. The need to work on customer service and their location.

ADRIANA P. on

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Location was close on Sunday, therefore I had to leave the truck and drop the keys in the drop box at the office.

Luis H. on

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Olivia Y. on

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This entire moving process was terrible. My moving help cancelled on me and I was not notified, I had to spend extra for last minute moving help, and the help arrived late, so I couldn't drop off the u-haul at the location on time.

edilia P. on

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Very Professional and respectful. Explained every detail.

Edith S. on

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William S. on

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Terrific Service

William H. on

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YOAVANY C. on

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I really liked the serviced provided in this small facility. Going back for future truck rental needs.

JENSE M. on

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ROILER Y. on

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I am not to provide review but in this case wanted to comment on the good service provided. Treatment was very good.

JORGE C. on

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Very good service. I was late for my pick up, but yet there was no problem and they waited for my arrival patiently. Very nice people.

RAMSES L. on

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Very good customer service.

JORGE M. on

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I truly had a great experience renting at this location. Although is a small location, the manager was extremely nice and they even helped out bring out the truck with the heavy traffic. I will always return if I need to move once again. Great service.

ROBERT BRADLEY C. on

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Did not answer phone when I needed to get in touch with them. I tried several times and it created a significant inconvenience for me.

jacqueline V. on

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JESUS M. on

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Eventhough this is a small location the service provided was truly wonderful. Very helpful and attentive to the customers' needs which is essential for this type of business. Satisfied in all aspects..

AMILKAR D. on

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We received a very good customer service by the manager and are satisfied with the help granted in this location.. WIll return for all my moving needs. Great service guys.

ANDREW C. on

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Rental prices were different in different locations, paid more in Miami, than what we would have been charged in Pittsburgh. That was a little disappointing. We also were unaware that we would have one months free storage, when dropping off the truck. We had already arranged this elsewhere but could have saved some money AND continued to use Uhauls services had we known.

KARLA C. on

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Excellente service. Very polite and nice environment from manager and assitante.

FRANCISCO C. on

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Excellent customer service at this location . Manager extremely helpful and her assistant very nice guy. Answered all my questions and were very helpful. Good service in overall.. no complaints.. Making this may uhaul rental spot.

BERNARDO C. on

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Very satisfied with the customer service provided at this location. The service manager as a very professional and provided excellent service to me . I was again very satisfied at this location.

JUAN C. on

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The manager was very polite and professional and the service was great. Very satisfied

Paloma P. on

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No one was in the office during regular business hours. The location did not look inviting at all. No attendant. No service.

Erika S. on

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Please change the website. It says a 10 ft is the correct size for a 1 bedroom, it was too small and I had to rent a 14 then switch all my stuff over. It was extremely problematic.

Andrea H. on

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I believe that the person who checked the miles after I returned the truck may have a vision problem. I returned with 52491 miles and I was charged with 52494 miles. A difference of $3.72 more than I was supposed to pay. Most likely the person did not see that it was a # 1 not a # 4 in the end of the whole number. I ended up paying a little more. I spoke to a lady trying to make the adjustment, but I was told that I would have to go back there. I will not waist my time for this amount of money, but I would like to comment on the fact, so this does not happen to the next customer. It was a little amount, but it could happen with again and in a higher amount. I hope it does not happen to others. Thanks.

Eduard R. on

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Great service!

Lourdes V. on

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John W. on

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KLEYSY E. on

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Excellent service provided by the location manager .. Very nice lady and was very satisfied with service.

GUSTAVO R. on

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Lourdes R. on

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DORA M. on

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Very satisfied with customer service. They even took out truck for me that usually is not done at any location and were very nice.

JOHANS D. on

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The location is small but the service provided was excellent. Very nice people.

JOSE R. on

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Have someone that speaks English and has knowledge of the system. I literally had to make my own receipt because the gentleman inside the office did not know how to turn on the computer. Very poor organized

IVAN P. on

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Eventhough the place is not too big, we received very good service and manager was very nice.

FRANCISCO L. on

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Very good service provided by manager.

Marcus C. on

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I had a reservation for 12:30 pm but their was no body at the office to deliver the truck. I had to wait for 45 minutes until someone showed up.

Juan Jose P. on

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Customer did not leave a comment.

J MAURICIO R. on

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more quality with the offices and employes

Gilbert D. on

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ALEJANDRO G. on

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Eventhough the place is not even that visible, the customer service provided by manager was excellent.

Marilyn M. on

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XIOMARA L. on

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The service at this location was very good. Manager was very polite and helpful and the assistant was kind enough to take out the truck for me as traffic was very busy . I really would recommend this place, although is not even visible.

ANGEL S. on

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Great service . Manager was very polite and tried to accomodate our needs. When I arrived I was not sure about the truck size and she sent her assistant to go with me to the truck and see it inside to make sure I would be sure of what I needed. Very nice people.

JULIO R. on

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Very good service and most of all professional

YOEL A. on

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Very satisfied with the service in an overall aspect. Manager of the location was very nice and proffessional.

YOMER V. on

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Very good service.. No complaints at all.

RICHA M. on

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Firstly, this location was 15 miles away from the location I originally requested. I was assigned two different locations and then cancelled since they didn't have the truck I requested. When I showed up at this location at 9 am, there was no one in the office, it was a storage facility which was deserted and in a questionable area.

IZ MARY Q. on

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Customer did not leave a comment.

ARTURO G. on

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Excellent customer service. The manager was really professional and her assistant was very polite as well. Very satisfied with this location , eventhough a bit small it was really accomodating.

Timothy M. on

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When I got to the place it was very hard to know if I was even at the correct location. I had to ask someone to show me where the business office was. Which was basicallt a closet that was very unorganzied. The lady who waqs working there was nice but the enviroment was not very professional,

KEILA R. on

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Very good customer service provided by manager and assistant.

HUGO E. on

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Customer service at this location was great. The manager was very nice and sweet and when the truck was given to me a review of miles, gas and any damages was made that in other locations this is not done the proper way but here it was. Good job.

DIEGO S. on

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WORK LONGER HOURS, THEY CLAIM THEY ARE THERE TIL 6:00 BUT THER'S NO ONE AFTER 5. WAS CHARGED A CLEAN FEE OF 25.00, TRUCK WAS RETURN IN SAME CONDITION AS PICKED UP

ROBERTO M. on

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The service provided at this locaition was to my full satisfaction, the only thing is that they did not have the 14 footer I needed so I had to take the 17 but other than that the treatment was excellent.

ROSE D. on

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At the time of pick-up, the agent took a long time to locate my reservation. I informed the agent that I didn't want to purchase the safe move coverage, and he said not to worry that upon my returned he will remove the fee. I called the office on Tuesday, January 17th to found out that they cannot removed that coverage since it was already on the contract. The communication is very poor. Thanks!