Customer Reviews for Central Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Central Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jessica G.
Rating:

Very rude and disrespectful staff

JULIO C.
Rating:

Funny guy good customer service

Jordan C.
Rating:

It took almost an hour to get approved for the rental which bled into my rental time and the truck was filthy, but I'm the one who has to pay a cleaning fee. I'm definitely not satisfied.

Faye S.
Rating:

Dolly and blankets I requested was not in truck and this happened the last time I used U-Haul they don't put equipment you want in the truck but sure quick to try and charge you for it! They also charged my account and a few days later took even more money out! Why wouldn't you wait and charge a customer one time only?! I won't use U-Haul again!

Melissa L.
Rating:

Renee was great to work with, explained everything. It was a great experience, especially being my first time renting a Uhal

Michael D.
Rating:

Woman didn't answer the phone once. Didn't have the size truck I wanted after I walked there. She didn't call me like she said she would before charging my card.

Fernando T.
Rating:

The help at E Travis was excellent. Good vibes good personality. Now the people on the Customer Service line, that's another story. The first person was rude and nasty. I was trying to get info on my own reservation, she was just mean. But I called back and it was a totally different experience. This person was super nice and very helpful.

Iris S.
Rating:

Nothing with this office. The ladies where very professional and helpful with everything I needed to know. I really appreciate all there help

Jolayne L.
Rating:

Stay open longer and have a light in the back of the vans

Alicia L.
Rating:

Service was good. Just the inside cab was a bit dirty. Everything else was fine

paul H.
Rating:

Customer did not leave a comment.

Robertanthony G.
Rating:

Hi i just want to ask because the truck that we rent we return back the next morning not before the 24 hrs of it i also leave a voicemail on the storage location they already charge me $33 and they charge me another $72.

Thomas A.
Rating:

Your procedure for returning the vehicle is rather poor. You expect me to use my phone for turning in the vehicle, but the procedure is not intuitive.

Mindy M.
Rating:

The customer service was excellent

Denise W.
Rating:

The experience with u-Haul was horrible to say the least. I reserved a 17 foot truck 19 days before my move and at a location in my town. The day before the move, I received a phone call from u-Haul stating that the only truck they had for me was a 10 foot truck and it had to be picked up in another city. The woman was very rude and basically saying take it or leave it. They wanted me to wait until 10 am to pick it up (who waits that late to start a move?). Only after I complained to the pick up time, she offered the 24/7 truck option. When I asked how to use it she replied, go to the website and watch the video. When I asked for her manager, she replied I am the manager and she was it. When I picked up the truck, the 24/7 app said it was due back at 1pm, which I was supposed to have until 4pm. Once again had to call and waste 30 minutes to speak to someone to get the drop off to 4pm. When I asked to drop it off in my own city, the reply was no, you have to take it back where you got it. When I opened the truck to start loading it, I found it to be loaded with ants. Had to spray it before the load which made the truck smell badly while loading. Being that I was supposed to have a 17 foot truck, having the 10 foot truck didn't fit all my furniture. When paying for the truck, I had to pay more mileage fee for the pick up and drop off than I did for the move itself, since the location was in a different city. In the future I will not be using u-Haul and I will warn others of my experience!

Jesus C.
Rating:

I was never able to get the van. The location was closed. Never drove it!!! Now I'm being charged a cleaning fee gas and rental fees for a van I never used at all! Total fraud!

Daniel E.
Rating:

Truck was dirty with mud, broken glass and other debris

Michael G.
Rating:

Overcharged me. Only 1/2day use, drop off one way about $209.Outrageous Overcharge. I can't believe a company would rip me off this bad. Michael Garozzo

Andre M.
Rating:

Customer did not leave a comment.

Frederick L.
Rating:

Customer did not leave a comment.

Trevis G.
Rating:

Every thing went well

Chastity S.
Rating:

Customer did not leave a comment.

Chris K.
Rating:

Customer did not leave a comment.

min S.
Rating:

Customer did not leave a comment.

min S.
Rating:

Customer did not leave a comment.

carlos C.
Rating:

Called the so I could get info never answered left message as indicated and never called me back

Jesse R.
Rating:

Customer did not leave a comment.

angelina A.
Rating:

Customer did not leave a comment.

Edmond Carl G.
Rating:

No comment.

ANNETTE K.
Rating:

Customer did not leave a comment.

Irene M.
Rating:

Customer did not leave a comment.

silvia G.
Rating:

Customer did not leave a comment.

Anthony A.
Rating:

Good exsprience

Stephanie F.
Rating:

Facility opened late.

JOB R.
Rating:

Customer did not leave a comment.

Joseph Glorioso B.
Rating:

Customer did not leave a comment.

Allen A.
Rating:

Improve the web site. I requested a 9' van, and I was given a 10' truck.

sherley G.
Rating:

Thank you so much

Anthony D.
Rating:

Customer did not leave a comment.

Nicholas M.
Rating:

Don't have any complaints, just keep up the good work. Thank you

Darrell R.
Rating:

Where to begin. Over charged for rental on mileage and blankets I did not use, seal on blanket bag not broken. Truck was a POS, wheel alignment off, transmission screwed up, shocks worn out, not clean. Guy there never answers phone, and turns off answering machine. If you keep calling he eventually answers. Complete BS. Never again!

Roy W.
Rating:

I have no complaints about the location or staff.

Terence W.
Rating:

The location overcharged me and the manager did not know how to perform a refund. I was charged an extra day and also for an appliance dolley that I never received. The manager acknowledged the mistake he made but kept insisting I call customer service myself, saying he did not have the ability to fix the problem and they are the only ones that could fix the issue. I called customer service and put them on speaker so the location manager can hear what I was told. The location manager then said I have to call billing myself after I hung up with customer service. He did not want to take care of the issue himself and was completely incompetent! He made the mistake and was trying to pass the problem to someone else who did not the authority to fix it.

Jeffery H.
Rating:

Customer did not leave a comment.

JOLAYNE L.
Rating:

Customer did not leave a comment.

luis E.
Rating:

Customer did not leave a comment.

RON C.
Rating:

Thanks

Deborah C.
Rating:

This is the 2nd time I have used uhaul from this facility. Each time has been an exceptional experience! Highly recommended. They go above and beyond expectations! Super fast super easy super friendly can't ask for more!

Shemika M.
Rating:

Customer did not leave a comment.

CARLA G.
Rating:

All of the staff were polite and helpful. They made the experience pleasant. Thank you.

Charles W.
Rating:

Be clearer for the advertisement. I was expecting to pay $20 plus mileage for 10 miles and get charged for $46. That doesn't add up. Would not recommend anyone to believe the advertisement.

ROSE G.
Rating:

Customer did not leave a comment.

Tyrone R.
Rating:

Your contracts provide a gallon estimate in order to determine how much gas should be replaced to get it to the same level it was rented. I was charged an additional $8.08 even though I replaced the gas with the amount communicated on your contract. Very bad service.

Carl W.
Rating:

Customer did not leave a comment.

lauren T.
Rating:

Customer did not leave a comment.

WILLIAM G.
Rating:

Mostly maintain good service ,and y'all need more customer parking.

LESLI W.
Rating:

The guy at the counter was awesome. Made what I had to do much easier for me, as I was stressed out. His customer service is beyond an A+.

Gary M.
Rating:

Customer did not leave a comment.

sharon D.
Rating:

Customer did not leave a comment.

todd S.
Rating:

Customer did not leave a comment.

Dylan B.
Rating:

Frank was very friendly and helpful

Drea H.
Rating:

Give the right information. People don't want to be told it's okay to pay in cash, do so then receive their deposit in a check mailed to them, or refunded on their credit card days later with the costs from their back, etc. Don't mislead customers for the sake making a sale. Have employees take annual customer service training and don't hire rude, immature, incompetent people lacking self respect and integrity.

Monte H.
Rating:

The U-Haul Rep was courteous and helpful. He was extremely well presented. Thank-you to him ;-)

Bill B.
Rating:

Customer did not leave a comment.

Adrienne W.
Rating:

Customer did not leave a comment.

Lawrence G.
Rating:

There were two 12 volt jacks, neither worked.

William L.
Rating:

Easy return of the truck. Fast and friendly!

Yumiko W.
Rating:

Customer did not leave a comment.

SHINARA F.
Rating:

Excellent excellent service from George both days I was in there. Above and beyond :) Last day when I turned in the truck Nester took great care of me too!! I will always recommend this location for trucks and storage. Thank you!! :)

Douglas M.
Rating:

The truck was great, worked very well. The gentleman who help at my pick up location was very helpful and provided great customer service.

JENNIFER H.
Rating:

Customer did not leave a comment.

JEANETTE A.
Rating:

Customer did not leave a comment.

Darren P.
Rating:

Change nothing! This was the best truck rental experience I have ever had! The guy was nice as shit and was smiling while he helped 4 people with amazing alacrity. 10/10 I will go to central self storage every time I need a uhaul rental.

Adisa A.
Rating:

Free donuts

Alice C.
Rating:

Customer did not leave a comment.

derick C.
Rating:

Asked for a dolly and didn't receive one other than that everything was excellent

Shirley R.
Rating:

Like always George was great!!!

DEBORAH C.
Rating:

The person who assisted me. Wish I got his name. He has the BEST PERSONALITY EVER! Missed his calling to be a comedian! Had me laughing the entire experience. Above and beyond courteous, friendly and helpful. Thank you! Have rented Uhaul's many times never had the positive experience I did today. Thank you. Will do all my business with this site.

Diane M.
Rating:

Given miss information by employee that caused major inconvenience. When speaking with customer service at u hauls toll free number was treated incredibly rudely by representative. ..was hung up on...called a liar...and told to be quiet when trying to explain my situation. ..I was so shocked by how I was spoken to, I couldn't believe this is how they treat customers. I will go out of my way to NEVER do business with them again

Marcus L.
Rating:

Customer did not leave a comment.

DAVID L.
Rating:

My pickup time was 9:00am but the truck was not available to me until 10am. I had to wait 1 hour for the truck. Mean time I had to pay my 2 mover total of $40.00 for that 1 hour we lost waiting for the truck. As a company you need to do better be on time with your trucks. I make this reservation for the truck early about a month in advance just trying to avoid this kind of problems! This should never have happened, it's avoidable!

LORETTA H.
Rating:

The person that helped was friendly. The problem I have is that I was overcharged in the end and I will be going to the location to straighten out the bill.

MICHAEL L.
Rating:

List the size of the truck as the actual size of the box not including the attic as I rented a 15' truck and when I got the truck the actual size of the floor was 11'6" which made my move much more difficult.

Sebastian G.
Rating:

They charged me with 115 pads and 3 dollys that i didnt even use. They said they were gonna send me a new receipt but still waiting. Hopefully Uhaul will take care of this.

Lauren P.
Rating:

Customer did not leave a comment.

quinn O.
Rating:

gEORGE WAS GREAT AND GAVE EXCELLENT CUSTOMER SERVICE.

PEGGY S.
Rating:

Customer did not leave a comment.

DEBRA K.
Rating:

Nothing, every thing was excellent.

Cornelia G.
Rating:

Everything was AWESOME!

TIMOTHY L.
Rating:

Only comment I have is for the truck itself. A 17 foot truck was not necessarily big enough for a 2 bedroom house move. In regards to the location and personnel I worked with. They were absolutely amazing. Customer satisfaction is through the roof. Very nice guy to work with.

LARRY N.
Rating:

Nothing at all, customer service was 5 stars.

Ryan S.
Rating:

Very helpful and quick! Good business to rent from.

Steven B.
Rating:

Customer did not leave a comment.

BERNIE R.
Rating:

The person who took my order was extremely friendly. I would definatly rent from here again.

DAVID C.
Rating:

George was great ! It was refreshing to deal with such a friendly and helpful representative.

ALEJO C.
Rating:

Customer did not leave a comment.

TAWNI J.
Rating:

George waited on us. He is very professional and accommodating. Offered additional products and explained all the options. I will rent from this location again. Thanks George and Thanks UHaul for hiring good people!

SHIRLEY R.
Rating:

Customer did not leave a comment.

JODI C.
Rating:

Nothing! George will take care of you! He was awesome!

John B.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top