Overall happy with the service!Shannon A. | Overall Experience
Customer Reviews for Centreville Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Wyna G.
The customer service at this storage facility is beyond compare. In addition, the facility is clean and easy to access. Thank you for making our move organized and a little more enjoyable!Anna Q. | Overall Experience
Customer did not leave a comment.Joseph B. | Overall Experience
Customer did not leave a comment.Larry C.
Customer did not leave a comment.MICHAEL O.
Everything was super! Thank you so much for your help prior to our move in and while we used your facility.Lauri C. | Overall Experience
Great folks at Centreville Self Storage. They are always friendly and accommodating.DAVID J. | Overall Experience
Charlie was exceptional... took care of everything!Robert H.
Seamless process. Staff was very helpful and cordial.Ron B.
Excellent service and awesome staff. I go back every year to store my camper. A-Plus!!!!!Vincent W. | Overall Experience
I picked up after hours and no one was there. I did experience problems with the phone pick area. I spent 30 min putting everything in again after I already sent info inMidori R.
Customer did not leave a comment.Charles B.
I live in the Annapolis area and needed storage for my travel trailer. Everywhere I looked in Annapolis the price was ridiculous per month. When I expanded my search I found Centreville Self Storage and I’m glad I did. Their pricing was very fair, access into and out of the facility was good, and my spot was big and easy to back my trailer into. I felt good leaving it there because of their security and that the staff was keeping an eye on things all the time. I would recommend Centreville Self Storage to anyone on the Eastern Shore or willing to make the drive from the Annapolis area.Eric C. | Overall Experience
They are the most professional and customer friendly I have seen.Timmie H.
Customer did not leave a comment.Paul C.
The raise in rent is the only reason I moved. I couldn’t afford it. I found another facility at the same rate I was paying.PEGGY S. | Overall Experience
Wonderful experience from start to finish. The staff is great!!!MARILYN C. | Overall Experience
I hope my words express how much I appreciated the staff at Centreville UHaul. Anita and Charlie could not have done more to make moving as easy as possible. Friendly, courteous and so so helpful. I was so grateful that they helped me secure a unit there under short notice. I will definitely be recommending this facility to others. Thank you !!!!Debra M. | Overall Experience
Staff there at the storage did an excellent Job of checking me in and getting me the equipment I needed. Thanks a bunch for a job well done!Benjamin R.
Charlie and Annetta are wonderful to work with.David S.
Customer did not leave a comment.Jonathan E.
Small location but nice people and easy to pull truck in. I also left my house key on the truck key chain and they got it for me and put it outside in an envelope for me to pick up after hours. It was completely my mistake and they went out of their way to help.Thomas T.
Customer did not leave a comment.Rodney E.
Customer did not leave a comment.onika H.
Customer did not leave a comment.Linda A.
Anita was very professionalJuanita B.
Customer did not leave a comment.FELICIA J.
Customer did not leave a comment.Anna C.
Can't really improve on friendly and efficientRobert L.
Customer did not leave a comment.Earl F.
Rented a car hauler trailer: the lights did not work and there was a slow leak in the tire. We (the renter) had to splice the wiring to get the lights to work. Once we removed the NAIL from the tire and purchased some tire plug spray, we got the tire pressure back up. We only had to stop every 50 miles or so to check that the fix worked.Lee L.
Customer did not leave a comment.Hershel M.
Customer did not leave a comment.kelly E.
Centreville Self-Storage and U-Haul offers exceptional customer service. Their trailers are very clean in the inside and the outside, and the tires look new. The staff are very courteous on the phone and in person. Our family would certainly use their fleet of U-Haul trucks and trailers on another move.... but we hope we won't be moving again anytime soon!JoAnn W.
Read my other reviews, NEVER, NEVER , AGAIN, will we have this experience. Just awful. Nothing good to say, A Bad Monday is better than that Sunday.Patrick W.
spent many hours on the phone trying to get my reservation in the system. Then spent another hour on the phone with four different representatives the morning I was to pick up the vehicle because your mobile application indicated I did not have a reservation. I brought the truck home late only to discover I was not provided the dolly that I requested and paid for in advance. I was told on the phone that I had to call UHaul again, after my trip was completed, to be credited back for the $10 dolly rental and decided it was not worth my time. The truck itself was in excellent shape and worked perfectly but based on my overall experience I would not use UHaul again. Please note that I did not pickup the truck from the Grasonville, MD location. It was located in Centreville, MD which was 15 more miles away from our home.David B.
Great experience. Reserved on line. Vehicle ready when I arrived even though location closed when I gort their.Kevin R.
Customer did not leave a comment.Matthew S.
Customer did not leave a comment.James D.
Did not like the trailer was not made available at the place of my choice. There was one there at the time of my agreement withU-HAULDennis B.
It was my first time ever renting a truck and it was a wonderful experience. The representative was awesome and answered all my questions and had excellent call back and follow up.Lionell F.
Customer did not leave a comment.Robert B.
I dropped this off when the facility was closed. No problems but I did not see the facility nor did I contact the employees. All was great I just can't rate those aspects.Thomas T.
Customer did not leave a comment.Mark F.
Customer did not leave a comment.Timothy L.
More info about 24/7Peggy H.
Exceptional customer service! I would highly recommend their services!!!!Wendy C.
Very helpful know what we needed before we knew it. Recommended to friends. Great Uhaul placeSuzanne L.
Charlie went above and beyond to make my rental easy and hassle free. I highly recommend Centreville Self Storage for UHaul rentals!Barbara C.
Eliminate the automated return application. I have a great relationship with the people at this location, but will never use U-Haul again thanks to that ridiculous application. It normally takes me 5 minutes to return a trailer after hours. Last night after I had parked and unhooked the trailer I wasted 15 minutes answering questions, uploading pictures, and generally wasting time in order to avoid a $20 penalty charge for not doing so. Congratulations; you have succeeded in losing a 40 year customer. Plug that into your app!Brian B.
Customer did not leave a comment.Richard M.
Fix the â€œsystemâ€. The rental process totally sucks. The truck was a POS. I would never use or recommend UHAUL to anyone ever again. The 24/7 or regular rental process is horrible. I do not think think it right or secure for a copy of our drivers license to be on the customer service providers personal phone because the â€œsystemâ€. / internet is not working properly. Absolutely the worst truck rental experience I have ever had. I suggest that upper level management give me a call or you need to get out of the business. Your â€œsystemâ€ both in person and customer service at 1 800 UHAUL is messed up. The faces of your company are trying really hard to do a good job but some one needs to rethink the tools you provide them.Steven S.
Uhaul was not Ready, broken glass and smell inside Uhauls had to wait for Clean up and arrived 45 mins late and it still not ready and was fixing to rent my UhaulTerri D.
Great customer service - gentleman even offered to come to where the truck was located to help with a small maintenance issue I was having after he got off. He ended helping over the phone and was very nice and professional. This is a nice subsection of uHaul.Kevin R.
Customer did not leave a comment.William M.
Customer did not leave a comment.Carl T.
Customer did not leave a comment.Brent H.
Location of Rental Agency was fine. Condition and safety features of the rental was horrible. This truck should never be on the road until the side view mirrors are repaired or replaced.Paul D.
Customer did not leave a comment.Larry F.
Customer did not leave a comment.Kevin C.
Staff was excellent. Clean space and friendly people - I highly recommend Centreville Self Storage!Barbara C.
Great customer serviceEdward D.
We were very happy with the service we received couldn't have been any better . Was very pleasant and helpful Did a great jobRose D.
Customer did not leave a comment.James P.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.Gary L.
very helpful and a pleasure to drop off too.samuel R.
Customer did not leave a comment.Timmie H.
Customer did not leave a comment.Kelly S.
Very friendlyBill C.
The trailer was not road ready ...ground short and I had to reconnect taking time away from packing while away and running into rain on trip home, realized trailer leaked from the roof in one spot and the door sealEric W.
Customer did not leave a comment.Kevin D.
Nothing! Charlie was great!Rachel W.
Friendly and efficient.Larry D.
Great customer serviceJason B.
Very impressed with the service from the local provider. We were told we had to drive an hour to pick up the U-Haul and auto tow trailer that we had reserved. The owner of Centreville Self storage went and picked it up for us and brought it to his location saving us a lot of time and hastle.Monica M.
Customer did not leave a comment.James M.
anita was so good she has s permanent return customer. good for uhaul good for business.Judith T.
Customer did not leave a comment.John B.
Customer did not leave a comment.Timmie H.
Great staff at Centreville Self Storage. U-Haul trucks are clean and well maintained. Everyone there is very helpful.Dave J.
Very pleasent people on both ends truck was in fantastic shape!! Will use again if needed!! Great people for a stressful time!!Charlie B.
Customer did not leave a comment.Clark P.
Customer did not leave a comment.John H.
Exceptional customer service.CANDICE D.
Location was changed without my consent and refused to honor there $50 guarantee.David C.
Had a person who didn't know how to read the has gauge and I had to dispute that with Him until he went back out and figured out you had to have the vehicle started to get an accurate reading. I then got charged for 161 miles when I only went 36. I always photograph my exit and return mileage and fuel but this time I did not capture the mileage in the photo.Timmie H.
Customer did not leave a comment.Timmie H.
Customer did not leave a comment.Tim R.
Customer did not leave a comment.Eric W.
Customer did not leave a comment.Andrew G.
Customer did not leave a comment.elizabeth P.
Anita was wonderful and extremely helpful. You want to help the next customer? Give that woman a raise so she stays with you!Andi M.
Nothing to improve....The staff was great. Definitely recommended... Thanks alotDANIEL B.
Nice new facility, friendly helpful staff. I will use them againAndrew G.
Nice peopleSTEPHEN P.
Customer did not leave a comment.JESSICA H.
Customer did not leave a comment.Ronald G.
Keep providing excellent serviceKeith H.
The people, equipment, and hospitality was superb.Orlando A.
Customer did not leave a comment.Steve W.
You changed my pickup location by 25 miles one way on the last day!!!Peter M.
Charlie and Anita went above and beyond to assist me. Have had issues with uhaul in the past, and was never going to use your services again. But I was desperate, I gave it one more shot. I own my own business and would definitely use this location, and this one only, again.DAVID S.
Customer did not leave a comment.Dora M.
Customer did not leave a comment.Kimberly C.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.MaryJo H.
Customer did not leave a comment.Paul C.
As long as Anita works there, there is nothing to improve. She is terrific and the facility is top notch. Anita is the best.William A.