Customer Reviews for Century 1 Motors Inc
(U-Haul Neighborhood Dealer)

215 reviews

1087 Church Ln   Tappahannock, VA 22560

(804) 443-2940

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(804) 443-2940

1087 Church Ln
Tappahannock, VA 22560

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2022 - 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kyle T. 
Rating:
3.0

My original reservation was to pick up in White Stone, Va, but I learned the day before, that my reservation had been changed from a one-way (pick up in White Stone; drop off in Fredericksburg 2 days later) to a three-hour local use rental. Sharon in customer service was able to get it unsnarled and get me this pickup.

John H. 
Rating:
5.0

Great service. No complaints

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Calvin T. 
Rating:
5.0

Customer did not leave a comment.

kelly W. 
Rating:
5.0

Had no issues, worked out well!

MICHAELEVERETT D. 
Rating:
5.0

No improvement needed in my opinion.

TERESAKAY C. 
Rating:
5.0

Wade has excellent customer service and very efficient when renting equipment. I have used this location many times and he is definitely the go to for all of my moving needs, thank you very much

gregory L. 
Rating:
4.0

Customer did not leave a comment.

Vermon L. 
Rating:
1.0

Truck was very dirty and beat up, had to point damage out to location manager. There is profanity in the back of the truck on the posters. Very unhappy experience.

JASONEUGENE B. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

johnh C. 
Rating:
5.0

Wade helped me greatly with renewing my truck as I couldn't get everything to storage when I arrived. However I didn't drive the vehicle for those days but was charged the same and no extra miles were used. I thought there was a separate “in-town” rate?

Cory T. 
Rating:
4.0

Customer did not leave a comment.

AUSTINTRAVIS Q. 
Rating:
5.0

Customer did not leave a comment.

Hope J. 
Rating:
3.0

Customer did not leave a comment.

Matt S. 
Rating:
5.0

I was so happy with this location services, I would like all were like that, congratulations to those guys👍😁 excellent service, polite and fast.

DOLORESD R. 
Rating:
1.0

Have the key available when you are signed up for pickup 24/7. Because when we arrived. No key was available we had to travel 1 hour the next day to pickup the key and No apology or responsibility was extended.

JOYCE E. 
Rating:
5.0

Customer did not leave a comment.

JOHNSTEVENS C. 
Rating:
5.0

Plenty of maneuvering space, parking and assistance from staff.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

CAROLINEHOPE B. 
Rating:
4.0

Customer did not leave a comment.

BOBBYWAYNE M. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
4.0

Customer did not leave a comment.

bruce T. 
Rating:
3.0

Windshield was filthy. Guess what? NO washer fluid. So bad I had to stop at the closest station to clean it. The truck had 9k miles, but the steering wheel is at 10oclock while driving straight and it's all over the road. Drop off location had NO parking for the truck when I dropped off. I had to leave it in the drive. Overall the truck got the work done that I needed, but I'm a little sore about the ragged steering and the fact that my pickup location was moved and I was not notified. The only way I found out is the guy who revived the reservation called to tell me he was an hour away from me! Uhaul Gave a 30 mile “credit”.

JEFFREYWILLIAM C. 
Rating:
3.0

The problems with phone messaging lead to unbelievable frustration and anxiety. This communication was a total failure. The total expense was more than I had anticipated even though I had gone in a couple of days prior to find out what I needed to do and the anticipated cost. I must not have asked correct questions and/or misinterpreted statements. I would recommend U Haul a future customer, but I would make the prospective customer aware of the pitfalls that I faced…need to be technology savy with a phone. The one positive thing I can say is the15' truck handled very well when driving it. Reminded me of hauling a load of grain for sale in a one ton farm truck. I-haul was automatic and I did NOT need to shift gears.

LOUISAWALLACE H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

BRIANNEMARIE C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIATAYLOR P. 
Rating:
3.0

It took over an hour for me to check in to receive the Uhaul. I was told after sitting in the parking lot that it was because the previous customer returned it late. It would have been good customer service if I had received a call saying that everything was running behind prior to me waiting. Also I was on hold for over forty minutes and no one ever answered the phone. Other than that the truck was clean and ran well.

Aiyanna K. 
Rating:
3.0

Customer did not leave a comment.

JOHN M. 
Rating:
3.0

Customer did not leave a comment.

CHARLESWESLEY H. 
Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
5.0

Office staff was super accommodating very nice!

CANDISCAY Y. 
Rating:
4.0

People were very nice, unfortunately the unit was dirty.

BROCKR M. 
Rating:
5.0

The gentleman at Century 1 was very nice, truck was well maintained, and had no problems at all.

KENNETHMARK S. 
Rating:
5.0

I am in Fredericksburg and it was inconvenient to go to this location because Uhaul did not have one in town. Also, Uhaul wanted me to go two more hours away to pick up the car puller... No way....

JOHNMARK C. 
Rating:
5.0

Customer did not leave a comment.

BARBARAMATTHEWS H. 
Rating:
5.0

Century Motors experience was excellent. I am renting again on the 29th from Century Motors. Warsaw, Va. Uhaul is very bad. I had the original reservation at Warsaw because it is closer to where I live. When i went there on my reserved day, the place was not open. I waited over an hour and no one showed up. I called the national number and you changed the reservation to Century Motors in Tappahannock. Tappahannock location is excelletn.

BARBARAMATTHEWS H. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
3.0

We had so much trouble checking in and checking out,(on the website,: Phone) that I would rather go to a location that you can deal with a person, face to face.This location had hours that the times they were open were better than Bankers hours, for them.

Chris W. 
Rating:
3.0

Customer did not leave a comment.

ERICKEDUARDO L. 
Rating:
4.0

Nothing

ROBINLEWIS D. 
Rating:
3.0

Customer did not leave a comment.

ERICAUGUSTUS T. 
Rating:
4.0

I totally disagree to being charged an additional $59 for a one day local rental. The truck did not need to be cleaned out, yet I was charged $25 for a cleaning fee. Ridiculous!! The additional charges are being disputed.

Donna C. 
Rating:
4.0

After hours so I had no contact with rep at this site. Kind of a small lot but had 2 entrances so it was essentially similar to a pull through. My plans changed mid trip and U-Haul rep quoted me 'hundreds of dollars' to switch the drop off location about 60 miles. That's without even asking me where I wanted to switch to. So I had to drive an hour out and an hour back. The thing is it probably would have been to U-Haul's advantage to drop it off at my new location. They were just very inflexible.

Hyrum L. 
Rating:
5.0

Inform customer of gas per gallon rate....I forgot to add gas charged me for 4 gallons at $3.50. At time gas currently was 2.09.... My mistake your gain. Other than that renting was a piece of cake.

Audrey A. 
Rating:
5.0

Customer did not leave a comment.

Brett P. 
Rating:
5.0

Thank you for having what I needed when I needed it. 👍

JOHNROBERT S. 
Rating:
5.0

Great Customer service by Mr. Whade

JACQUELINEMARIE C. 
Rating:
3.0

Customer did not leave a comment.

DEBORAHELAINE C. 
Rating:
4.0

Customer did not leave a comment.

DALMAROMEO G. 
Rating:
3.0

Maybe have an assistant and post a sign with open hours for drop off and pickup.

Cecil R. Randy B. 
Rating:
5.0

Customer did not leave a comment.

Bradford C. 
Rating:
4.0

Customer did not leave a comment.

RICHARDPAUL B. 
Rating:
5.0

Excellent service

ROBERT M. 
Rating:
5.0

I was a little unsure where to drop the keys since there was no clear sign for depositing the keys, so I used the door mail slot.

Paul Q. 
Rating:
3.0

Customer did not leave a comment.

DEBRAJOAN O. 
Rating:
3.0

I was supposed to pick up uhaul in Warsaw but they didn't have one. So I had to go tto tappahannock which added extra miles i had to pay for. I should have been given some miles off because I originally applied in Warsaw.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

GEORGE W. 
Rating:
3.0

Dropped of after hours.

Nathaniel S. 
Rating:
5.0

No improvement needed.

CIERRAMONIQUE T. 
Rating:
3.0

Customer did not leave a comment.

Warren G. 
Rating:
4.0

Customer did not leave a comment.

Katelyn W. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Excellent , I would recommend to use this location for future reference

Dante C. 
Rating:
3.0

Customer did not leave a comment.

Bradley H. 
Rating:
3.0

Customer did not leave a comment.

Chantel R. 
Rating:
4.0

Customer did not leave a comment.

Ollie H. 
Rating:
5.0

Customer did not leave a comment.

DONALD R. 
Rating:
5.0

Customer did not leave a comment.

larry F. 
Rating:
5.0

The people at this location were great.

Karla W. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
3.0

The gentleman at Century was very kind friendly and professional however I had rented a 26' truck only to get a call late Friday telling me that he only had a 20' truck because the 26' didn't get brought back so this not only cost me Additional money but also time because what would have taken one trip now is going to take two.and to find this out the day of our planned move it made it a lot on everyone involved.

Debbie F. 
Rating:
5.0

The owner was very friendly and hospitable in helping us make a decision on choice of uhals.

ALLEN C. 
Rating:
3.0

Again hassle over reserving truck on line

GLENN M. 
Rating:
4.0

Customer did not leave a comment.

Arlice B. 
Rating:
3.0

Customer did not leave a comment.

Larry C. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Customer did not leave a comment.

Matthew V. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Nice to have a good relationship with u-haul and dealership for my business.

ROB P. 
Rating:
4.0

Customer did not leave a comment.

VERN H. 
Rating:
5.0

Thank you for everything

Delores D. 
Rating:
3.0

Did not have enough signal to go through phone steps. Took around 20 minutes to upload photos of license. Was told that we had the truck through Thursday but when dropped off was told that I had a late fee. The drop off location said that they had seen the same information but was now also told that we owed the fee. took around an hour to finally check in the truck. Told the regional manager to take care of the fee or we would never use uhaul again. She was not willing to help.

Jake A. 
Rating:
5.0

Customer did not leave a comment.

Kurt K. 
Rating:
5.0

Customer did not leave a comment.

Doris B. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Have the truck available at the closest Uhaul dealer to the customer I had to drive 25 miles past the closer dealer to pick up the truck

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

Michele A. 
Rating:
3.0

Customer did not leave a comment.

Kerry W. 
Rating:
5.0

Customer did not leave a comment.

Shelly R. 
Rating:
3.0

Fix website. The location I used didn't show up. Website sent me to one 45 minutes farther away.

Ryan S. 
Rating:
4.0

Customer did not leave a comment.

Giles S. 
Rating:
4.0

Customer did not leave a comment.

Bobbie B. 
Rating:
1.0

Customer did not leave a comment.

Artavious B. 
Rating:
5.0

Customer did not leave a comment.

Derek B. 
No reviews have been submitted for this location.

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