We had so much trouble checking in and checking out,(on the website,: Phone) that I would rather go to a location that you can deal with a person, face to face.This location had hours that the times they were open were better than Bankers hours, for them.Chris W.
Moving Truck Rental in Tappahannock, VA at Century 1 Motors Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Tappahannock, VA 22560
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I totally disagree to being charged an additional $59 for a one day local rental. The truck did not need to be cleaned out, yet I was charged $25 for a cleaning fee. Ridiculous!! The additional charges are being disputed.Donna C.
After hours so I had no contact with rep at this site. Kind of a small lot but had 2 entrances so it was essentially similar to a pull through. My plans changed mid trip and U-Haul rep quoted me 'hundreds of dollars' to switch the drop off location about 60 miles. That's without even asking me where I wanted to switch to. So I had to drive an hour out and an hour back. The thing is it probably would have been to U-Haul's advantage to drop it off at my new location. They were just very inflexible.Hyrum L.
Inform customer of gas per gallon rate....I forgot to add gas charged me for 4 gallons at $3.50. At time gas currently was 2.09.... My mistake your gain. Other than that renting was a piece of cake.Audrey A.
Thank you for having what I needed when I needed it. ðŸ‘JOHNROBERT S.
Great Customer service by Mr. WhadeJACQUELINEMARIE C.
Maybe have an assistant and post a sign with open hours for drop off and pickup.Cecil R. Randy B.
Excellent serviceROBERT M.
I was a little unsure where to drop the keys since there was no clear sign for depositing the keys, so I used the door mail slot.Paul Q.
I was supposed to pick up uhaul in Warsaw but they didn't have one. So I had to go tto tappahannock which added extra miles i had to pay for. I should have been given some miles off because I originally applied in Warsaw.Michael G.
Dropped of after hours.Nathaniel S.
No improvement needed.CIERRAMONIQUE T.
Excellent , I would recommend to use this location for future referenceDante C.
The people at this location were great.Karla W.
The gentleman at Century was very kind friendly and professional however I had rented a 26' truck only to get a call late Friday telling me that he only had a 20' truck because the 26' didn't get brought back so this not only cost me Additional money but also time because what would have taken one trip now is going to take two.and to find this out the day of our planned move it made it a lot on everyone involved.Debbie F.
The owner was very friendly and hospitable in helping us make a decision on choice of uhals.ALLEN C.
Again hassle over reserving truck on lineGLENN M.
Nice to have a good relationship with u-haul and dealership for my business.ROB P.
Thank you for everythingDelores D.
Did not have enough signal to go through phone steps. Took around 20 minutes to upload photos of license. Was told that we had the truck through Thursday but when dropped off was told that I had a late fee. The drop off location said that they had seen the same information but was now also told that we owed the fee. took around an hour to finally check in the truck. Told the regional manager to take care of the fee or we would never use uhaul again. She was not willing to help.Jake A.
Have the truck available at the closest Uhaul dealer to the customer I had to drive 25 miles past the closer dealer to pick up the truckJesse B.
Fix website. The location I used didn't show up. Website sent me to one 45 minutes farther away.Ryan S.
Walked in without a reservation and they got me the trailer I needed to get a new mower from Lowe's to the Northern Neck!!Leonard S.
I was charged for Safe Move Plus damage coverage, although I did not choose this as a reservation option. The rental location included this without my permission. I'm extremely dissatisfied and disappointed with your service.Christopher P.