Customer Reviews for Century 1 Motors Inc
(U-Haul Neighborhood Dealer)

180 reviews

1087 Church Ln   Tappahannock, VA 22560

(804) 443-2940

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/2/2021: 9:00 am - 1:00 pm
  • 7/3/2021: Closed
  • 7/5/2021: Closed

Services at this Location:

Contact Us

(804) 443-2940

1087 Church Ln
Tappahannock, VA 22560

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/2/2021: 9:00 am - 1:00 pm
  • 7/3/2021: Closed
  • 7/5/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The gentleman at Century 1 was very nice, truck was well maintained, and had no problems at all.

KENNETHMARK S. 
Rating:
5.0

I am in Fredericksburg and it was inconvenient to go to this location because Uhaul did not have one in town. Also, Uhaul wanted me to go two more hours away to pick up the car puller... No way....

JOHNMARK C. 
Rating:
5.0

Customer did not leave a comment.

BARBARAMATTHEWS H. 
Rating:
5.0

Century Motors experience was excellent. I am renting again on the 29th from Century Motors. Warsaw, Va. Uhaul is very bad. I had the original reservation at Warsaw because it is closer to where I live. When i went there on my reserved day, the place was not open. I waited over an hour and no one showed up. I called the national number and you changed the reservation to Century Motors in Tappahannock. Tappahannock location is excelletn.

BARBARAMATTHEWS H. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
3.0

We had so much trouble checking in and checking out,(on the website,: Phone) that I would rather go to a location that you can deal with a person, face to face.This location had hours that the times they were open were better than Bankers hours, for them.

Chris W. 
Rating:
3.0

Customer did not leave a comment.

ERICKEDUARDO L. 
Rating:
4.0

Nothing

ROBINLEWIS D. 
Rating:
3.0

Customer did not leave a comment.

ERICAUGUSTUS T. 
Rating:
4.0

I totally disagree to being charged an additional $59 for a one day local rental. The truck did not need to be cleaned out, yet I was charged $25 for a cleaning fee. Ridiculous!! The additional charges are being disputed.

Donna C. 
Rating:
4.0

After hours so I had no contact with rep at this site. Kind of a small lot but had 2 entrances so it was essentially similar to a pull through. My plans changed mid trip and U-Haul rep quoted me 'hundreds of dollars' to switch the drop off location about 60 miles. That's without even asking me where I wanted to switch to. So I had to drive an hour out and an hour back. The thing is it probably would have been to U-Haul's advantage to drop it off at my new location. They were just very inflexible.

Hyrum L. 
Rating:
5.0

Inform customer of gas per gallon rate....I forgot to add gas charged me for 4 gallons at $3.50. At time gas currently was 2.09.... My mistake your gain. Other than that renting was a piece of cake.

Audrey A. 
Rating:
5.0

Customer did not leave a comment.

Brett P. 
Rating:
5.0

Thank you for having what I needed when I needed it. 👍

JOHNROBERT S. 
Rating:
5.0

Great Customer service by Mr. Whade

JACQUELINEMARIE C. 
Rating:
3.0

Customer did not leave a comment.

DEBORAHELAINE C. 
Rating:
4.0

Customer did not leave a comment.

DALMAROMEO G. 
Rating:
3.0

Maybe have an assistant and post a sign with open hours for drop off and pickup.

Cecil R. Randy B. 
Rating:
5.0

Customer did not leave a comment.

Bradford C. 
Rating:
4.0

Customer did not leave a comment.

RICHARDPAUL B. 
Rating:
5.0

Excellent service

ROBERT M. 
Rating:
5.0

I was a little unsure where to drop the keys since there was no clear sign for depositing the keys, so I used the door mail slot.

Paul Q. 
Rating:
3.0

Customer did not leave a comment.

DEBRAJOAN O. 
Rating:
3.0

I was supposed to pick up uhaul in Warsaw but they didn't have one. So I had to go tto tappahannock which added extra miles i had to pay for. I should have been given some miles off because I originally applied in Warsaw.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

GEORGE W. 
Rating:
3.0

Dropped of after hours.

Nathaniel S. 
Rating:
5.0

No improvement needed.

CIERRAMONIQUE T. 
Rating:
3.0

Customer did not leave a comment.

Warren G. 
Rating:
4.0

Customer did not leave a comment.

Katelyn W. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Excellent , I would recommend to use this location for future reference

Dante C. 
Rating:
3.0

Customer did not leave a comment.

Bradley H. 
Rating:
3.0

Customer did not leave a comment.

Chantel R. 
Rating:
4.0

Customer did not leave a comment.

Ollie H. 
Rating:
5.0

Customer did not leave a comment.

DONALD R. 
Rating:
5.0

Customer did not leave a comment.

larry F. 
Rating:
5.0

The people at this location were great.

Karla W. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
3.0

The gentleman at Century was very kind friendly and professional however I had rented a 26' truck only to get a call late Friday telling me that he only had a 20' truck because the 26' didn't get brought back so this not only cost me Additional money but also time because what would have taken one trip now is going to take two.and to find this out the day of our planned move it made it a lot on everyone involved.

Debbie F. 
Rating:
5.0

The owner was very friendly and hospitable in helping us make a decision on choice of uhals.

ALLEN C. 
Rating:
3.0

Again hassle over reserving truck on line

GLENN M. 
Rating:
4.0

Customer did not leave a comment.

Arlice B. 
Rating:
3.0

Customer did not leave a comment.

Larry C. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Customer did not leave a comment.

Matthew V. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Nice to have a good relationship with u-haul and dealership for my business.

ROB P. 
Rating:
4.0

Customer did not leave a comment.

VERN H. 
Rating:
5.0

Thank you for everything

Delores D. 
Rating:
3.0

Did not have enough signal to go through phone steps. Took around 20 minutes to upload photos of license. Was told that we had the truck through Thursday but when dropped off was told that I had a late fee. The drop off location said that they had seen the same information but was now also told that we owed the fee. took around an hour to finally check in the truck. Told the regional manager to take care of the fee or we would never use uhaul again. She was not willing to help.

Jake A. 
Rating:
5.0

Customer did not leave a comment.

Kurt K. 
Rating:
5.0

Customer did not leave a comment.

Doris B. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Have the truck available at the closest Uhaul dealer to the customer I had to drive 25 miles past the closer dealer to pick up the truck

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

Michele A. 
Rating:
3.0

Customer did not leave a comment.

Kerry W. 
Rating:
5.0

Customer did not leave a comment.

Shelly R. 
Rating:
3.0

Fix website. The location I used didn't show up. Website sent me to one 45 minutes farther away.

Ryan S. 
Rating:
4.0

Customer did not leave a comment.

Giles S. 
Rating:
4.0

Customer did not leave a comment.

Bobbie B. 
Rating:
1.0

Customer did not leave a comment.

Artavious B. 
Rating:
5.0

Customer did not leave a comment.

Derek B. 
Rating:
5.0

Walked in without a reservation and they got me the trailer I needed to get a new mower from Lowe's to the Northern Neck!!

Leonard S. 
Rating:
1.0

I was charged for Safe Move Plus damage coverage, although I did not choose this as a reservation option. The rental location included this without my permission. I'm extremely dissatisfied and disappointed with your service.

Christopher P. 
Rating:
5.0

responded quickly and positive

martin K. 
Rating:
1.0

This location was advertised as being much closer then it was. While it was shared as being approximately 30 miles away from my destination, it was at least twice that. Plus the location was very week marked or lit for an after hours drop. I was about 6 miles over my allotted miles which I probably spent looking for it. Had I known it was this far out of my way, I would have dropped at a location 2 miles away from my destination. This left a bad taste in my mouth.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Stacey D. 
Rating:
5.0

Good service great thank you

Luis V. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Jerry N. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
1.0

Faulty equipment, rented 6 x 12 trailer, lights did not work, no lic. plate on trailer. Had 2 emergency calls to fix lights. Stopped by police because of no plate. Temp. plate had to be e-mailed to me. Very poor service not a good place to rent from.

PETER M. 
Rating:
3.0

No issues with the location where we returned the truck.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

susan Z. 
Rating:
5.0

Customer did not leave a comment.

Cameron F. 
Rating:
5.0

Customer did not leave a comment.

Bjarne O. 
Rating:
5.0

Customer did not leave a comment.

Deanna J. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

Christy T. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
4.0

Customer did not leave a comment.

Ronald E. 
Rating:
5.0

Service was quick and very easy truck was in great driving condition overall very pleased to do business with.

Trudy B. 
Rating:
4.0

Customer did not leave a comment.

Leshonda B. 
Rating:
5.0

very quick

martin K. 
Rating:
5.0

Very nice people nice and clean welcoming place I highly recommend anytime anyone need u haul

Shirley C. 
Rating:
5.0

Some difficulty uncoupling the care from tow dolly, but figured it out OK.

Bruce H. 
Rating:
5.0

I have confidence in thisTappahannock location but UHaul kept sending me emails to other trucks at other locations, confusing the issue. Wade did everything he could to accommodate us. I also spoke to Jill in Mechanicsville at the Elm St location where I was going to return the Uhaul, but your website diverted us to the Lombardy location causing us to pay extra mileage. Your constant emails and texts were very disconcerting.

oza B. 
Rating:
4.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

I was charged twice and an agent told me that the second charge wouldnt go through and it did. I rented a uhaul on 1/19 and didnt get refund until 1/29. It really sucks that you have to wait so long to get your refund especially when uhaul has been paid already but overall the service I get there is always good so that won't keep me from using uhaul for future. Thank you

marquita B. 
Rating:
3.0

Customer did not leave a comment.

Rhonda L. 
Rating:
3.0

Customer did not leave a comment.

Terri C. 
Rating:
5.0

It was a little hard to find in the dark because all the lights were off and the signage does not match the drop off location name exactly.

Brian I. 
Rating:
5.0

we had a great experience with this location and the person who handled our uhaul rental so we have no complaints. He was very friendly and answered any and all questions we had about the rental.

Charles C. 
Rating:
3.0

The trailer had ants and leaked.

Patrick A. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

The store was closed

maureen M. 
No reviews have been submitted for this location.

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