Customer Reviews for Century 21 Adams Harvey
(U-Haul Neighborhood Dealer)

243 reviews

614 N Church St   Thomaston, GA 30286

(706) 648-0068

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(706) 648-0068

614 N Church St
Thomaston, GA 30286

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BRIAN E. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
1.0

Next time to make sure the battery isn't dead

Lacy S. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Having a truck like the one to be rented at the office site will do a great deal in preventing undue stress for customers.

ABRAM S. 
Rating:
5.0

Customer did not leave a comment.

CASEY P. 
Rating:
5.0

Customer did not leave a comment.

Devin S. 
Rating:
1.0

Requested a pickup location in Cataula, GA. Called to verify twice that it would be available and was told I would receive a call back. Never got one and received a text at 11:45 PM that I needed to pick up in Thomaston, GA at 0800, which is an hour away from where I live. Can't contact anyone because its's closed. My daughter and I drove an hour away to be there at 0800, and they didn't even open until 0900. The lady(manager) Shelby didn't even give mileage to cover the hour drive I had to make to get back to my house, or the cost of extra gas and told my wife to call Corporate. Horrible communication and customer service. Had to leave almost 2 hours before my family just so that I could make it on time with them, as the truck would shake terribly if driven over 60 mph, so I couldn't even do the speed limit. Will not rent from U-haul again.

MICHAEL A. 
Rating:
4.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Bradford I. 
Rating:
5.0

Service was great. The office was very helpful in giving me all the information and in answering all my questions.

Karen P. 
Rating:
5.0

Customer did not leave a comment.

JAIME T. 
Rating:
1.0

Drop off site, charged me for gas. Need to look at photo of gas gauge on the 8th when I picked up. Web site was down Saturday could not post. Left more gas in truck, than having at pickup site.

Kenneth T. 
Rating:
5.0

The same....

CONNIE C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

all the picture taking was cumbersome and exhausting after a move.

Randy W. 
Rating:
5.0

Customer did not leave a comment.

marvel T. 
Rating:
1.0

They let the trailer on their lot for several days without checking it in and I was charged over $100 for a one day rental.

Rhondalynn T. 
Rating:
5.0

Customer did not leave a comment.

Harold H. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON M. 
Rating:
4.0

First place I was supposed to pick up my trailer had been closed for over a week. Luckily I found another location before 5 pm

Jason D. 
Rating:
5.0

Customer did not leave a comment.

NICOLE H. 
Rating:
4.0

Customer did not leave a comment.

JOHNNY D. 
Rating:
4.0

Customer did not leave a comment.

TODD B. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah T. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

I can't thank you enough for having such great service.

CECILIA D. 
Rating:
5.0

Equipment was in decent shape, I would suggest that all locations have staff or responsible individuals to consistently check on equipment as the trailer had ants everywhere on and in it.

Boyce P. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
5.0

The staff is very freindly and professionial.

Eddie P. 
Rating:
5.0

Great experience, easy drop-off, no hassle.

Ronnie M. 
Rating:
1.0

Stop taxing so much money for a local trip 🙄

JAMES W. 
Rating:
2.0

Communication within your online system needs to improve. The local dealer verified they had the truck, but the online and national customer service representative could not verify. They cancelled the order and then would not renew it on the day of pick up (Sunday). I lost my moving day and my helpers, and had to wait to the next business day to visit the local dealer in-person to get the truck. What good is the online booking?

Robert W. 
Rating:
1.0

One-way rentals should not have a set day current location! The customer should be allowed to choose how many days they need the equipment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

Jon A. 
Rating:
5.0

Customer did not leave a comment.

Dana T. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Location great but truck not Truck drove sideways Down the road and made popping noise from front end Truck had cracked door panels and also a bad exhaust leak, it was leaking fumes into cab

Ollie S. 
Rating:
5.0

Customer did not leave a comment.

Wykeiveous P. 
Rating:
1.0

I returned equipment one day after renting at this location. Received an email after equipment return stating I had scraped side of vehicle and damaged decals. I did not. Based on the condition of the truck when I picked it up, I'm confident the previous renter caused the damage but it wasn't reported. Not a happy customer after being accused of damage that occurred before I rented equipment.

Barry H. 
Rating:
3.0

The truck I was supposed to rent had not been returned so they did not have a truck for me and didn't bother to call and tell me the situation . Had they done that I wouldn't have been near as upset as I was. Nor did they locate me another truck I had too do that myself also. So no I have used u-haul many time in my 60 years and my experience this time was not great.

Barbara G. 
Rating:
4.0

Customer did not leave a comment.

RICK M. 
Rating:
1.0

Stop cheating by charging for gasoline that was not warranted according to the contract. I rented the vehicle and traveled only 8 miles (EIGHT MILES). When I returned the vehicle, I put in 3 gallons of gasoline. I always try to do more than expected but that was not good enough. I was charged for FOUR more gallons. SEVEN GALLONS for EIGHT MILES. This company is fraudulent. I called them and got no satisfaction. They plan to get away with this. I do NOT recommend this site.

Glen W. 
Rating:
3.0

Customer did not leave a comment.

Ron B. 
Rating:
3.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

My #1 place to get my uhaul. The professional, friendly staff at century 21 is there to handle my uhaul needs.EDDIE P. Thomaston, Ga

Eddie P. 
Rating:
1.0

they have charged me 3 time for same 1 time charge

Sami B. 
Rating:
5.0

Customer did not leave a comment.

Shawnna B. 
Rating:
5.0

Customer did not leave a comment.

STEEVE K. 
Rating:
5.0

Original location did not have my reserved truck & when I showed up, no truck had ever been sent to them. Luckily I was sent to the new location which had a truck available. Both locations were very helpful, but expediting of truck delivery was not.

Jason E. 
Rating:
1.0

The attitude of the employees. I was simply asking questions about the hook up of the trailer and I got the rudest most condescending attitude I've every experienced.

allen G. 
Rating:
5.0

Customer did not leave a comment.

Adrienne S. 
Rating:
5.0

Customer did not leave a comment.

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

Becky D. 
Rating:
3.0

The drop off location was closed, as I had to return the truck after hours. Therefore, I can not rate this location.

Daphne K. 
Rating:
4.0

Customer did not leave a comment.

ANTONIO E. 
Rating:
5.0

Customer did not leave a comment.

HERNANDO G. 
Rating:
5.0

I would recommend that you vacuum and dust Each vehicle between rentals.

chance B. 
Rating:
5.0

Customer did not leave a comment.

MURJANI Z. 
Rating:
5.0

Nothing to improve on

DREW T. 
Rating:
5.0

Our family was driving back from Florida to Indiana and the Century 21 rental in Thomaston, GA, stayed open late to provide us a truck dolly to tow our Tahoe back home. They were nice, courteous and also assisted us with the hook up. They made sure everything was tight and wished us the best. Thank you for the best customer service on a day that could of turned out very differently.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
3.0

Still not satisfied with billing was overcharged for Safe Move and Rental Rate by one day on both. Contract No. 94328053. Please make adjustments thank you.

MIKE M. 
Rating:
5.0

Everything was perfect!

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

Patsy M. 
Rating:
5.0

Customer did not leave a comment.

RICKY M. 
Rating:
5.0

Awesome service!!

Anthony E. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Rodney R. 
Rating:
5.0

I was treated very nice, staff gets an A+ from me. I have told family and friends about the service I received there. And i recommend this office for a U-Haul rental to everyone needing to rent a truck......Keep up the good work guys

Elmore C. 
Rating:
5.0

Quick and easy.

Travis S. 
Rating:
1.0

The truck was a piece of junk that had not been maintained in a long time. Ants made a trail across the dash for the whole trip. The "check engine" light came on about 100 miles of a 300 mile trip. A tire blew out about half way of the trip on the interstate at about 75 miles/hour. The truck vibrated and made noises for the whole trip. We waited on the side of the interstate for someone to come change the tire for about 30 minutes. My daughter, her daughter and a 5 month old baby were in the truck for the trip. I would like a full refund.

Leanne M. 
Rating:
5.0

The equipment fit our needs well for moving furniture in rainy weather. I haven't used UHaul in years and I'm glad to see the rental process has modernized. The website link for check-out and checking-in returned equipment worked well. Thanks!

John B. 
Rating:
5.0

Customer did not leave a comment.

Tim K. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
5.0

I.like the service just the way it is.

derell W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

None, good experience. Truck had trouble shifting, but that didn't bother me

Jonathan H. 
Rating:
5.0

Very professional business With a friendly atmosphere. I always use them. They are my number one go to for U-Haul. EP

Eddie P. 
Rating:
5.0

Very courteous and professional service with a friendly atmosphere.

EDDIE P. 
Rating:
5.0

Great location

Richard C. 
Rating:
4.0

Personnel I dealt with were friendly and courteous.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
5.0

Very accommodating.

David R. 
Rating:
4.0

Customer did not leave a comment.

Clint G. 
Rating:
5.0

Very hospitable, and friendly.

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

Great service. Sweet girl running business.

Joshua H. 
Rating:
5.0

Very friendly people

Linda M. 
Rating:
5.0

Customer did not leave a comment.

dale S. 
Rating:
5.0

Very pleasant and happy to do business there.

William T. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Great experience, great staff!

Walter B. 
Rating:
5.0

Customer did not leave a comment.

Angela W. 
Rating:
5.0

The friendly experienced staff are professional. They are my go to people for u haul. Thanks. Eddie Peavy

EDDIE P. 
Rating:
5.0

Customer did not leave a comment.

Melinda J. 
Rating:
5.0

Thank you for being so kind and helpful!

Cynthia M. 
Rating:
5.0

We only needed a truck for a short period of time and our experience was excellent. Customer service was way above average and we will definitely recommend this location!

cathy C. 
No reviews have been submitted for this location.

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