There is not lockbox at this location. The clerk in the store made no mention of this to me when I picked up the truck so when dropping it off I was unsure of what to do. I locked the keys in the truck under the assumption that the store must have a spare key. I got a phone call today and was screamed at on the phone by a worker at the store. He screamed and yelled and berated me and was so awful I had to pass the phone call off to my boyfriend to deal with the rest of phone call. He made threats of billing me $300 and banning me from this location. This has been an awful experience. I would like to know how poor communication on their part reflects badly on me?
Scarlet K
Customer Reviews for Century Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
Robert LVery slow service. Confusing.
Shirley SMake sure you confirm the details before you leave the store, there was a mix up and I had to come Back later for the truck but I had time so that was OK for me but maybe not if you need it for a set time.
John FExcellent service performed. Great guy very pleasant and friendly to talk with
Todd MI had reserved a 15’ cube van with both appliance and furniture dolly. As well a dozen blankets. I was called and told my pickup location had been changed and I stressed if the extras I had requested would be there.. The agent assured me that I just had to ask. When I picked up the rental none of the supplies were available. Thanks goodness I had borrowed a friend’s dolly or I would have had to buy one to use. By far the poorest experience with U-Haul to date.
Grant KGreat fast service , thank you
William SHad a low tire and an engine light on. Only needed for 1 hour so it didn't effect me
Daniel Wlocation was great. Friendly helpful staff, vehicle was clean. U-Haul messed up my original reservation putting me behind 2 hours while having paid movers at my house waiting.
Sabrina JVehicle was dirty and cargo area not swept out. No wiper fluid which led to dangerous driving situation for me on highway. Location kindly reimbursed me for the cost yet this was stressful and unexpected. Location great, handled rental well.
Jennifer OThe vehicle sounded like the exhaust needed work but hey it drove super tight and no problems on these horrible roads 👍
Kassidy FI made the order online without the $16 insurance coverage. When arrived to pick up the truck they redid the appointment and included the $16 insurance. Also, because it’s a connivence store they kept stopping my pick-up and drop-off process to help other customers.
Michael WNone
Harry DOpening time of location was not accurate. It was also not explained to me that I needed to respond to a text message before driving the truck away - usually a walkaround of the vehicle is done first.
Darlene JHello! In the location indicated in the review, everything is great, I was kindly provided with quality service. But at the location where I initially had a reservation, everything is very sad. The employee was not there. I called Konga to him, he shouted into the phone and hung up, refusing to answer my question and claiming that there were no cars. Because of him, I had to drive 200+ kilometers to another location. I am upset
Ruslan KGood service.
Raymund SThe first place I was sent to never had my reservation ready. Called uhaul, waited online for 20 minutes, told a woman my problem then she put me on hold again. I have to wait another 15 minutes fir someone to answer. Wasted over an hour for you guys to get me a reservation. Not to please with the customer service and I used your service multiple times in my life. Something needs to be addressed. Thank you
Daniel JDrop off was quick and easy.
Gordon CThe dude was great but the uHaul almost jumped off the road at every little bump. I also would’ve had to drive 50k in a 110k zone to keep the dumb little fuel mileage gauge in the green zone.
Dylan LExcellent service. Very easy uhaul dealer to work with. 😊. Definitely use Century Convenience Store Uhaul rental in Spruce Grove Alberta for my next move.
SANDRA SNot rent a truck to a customer with the engine light on, and give a phone number in case you break down..truck IS NOT ROAD WORTHY!! AND WAS FILTHY..HUGE play in the steering, possible exhaust leak, door wouldn't close,radio broken, etc..Very nervous to use this truck..NOT HAPPY TO PAY TOP DOLLAR FOR WHAT I GOT, and I've used uhaul a lot in my lifetime..this was BAD!!
Kathleen SThere is only 1 employee at this convenience store so the equipment doesn’t get the attention It probably deserves. Not his fault. He did a good job inside.
Raymond CAttendant was not helpful I had to call uhaul, I would not recommend
Kevin JAmazing customer service, owner was very friendly and professional
Blake HNone.Service is all good
Jonathan SThe owner was friendly and helpful. Made my day. Thank You!
Cynthia HFriendly quick and so easy
Arlene GThe person was professional and very pleasant to deal with.
Debbie S