Had booked to pick up a 10” truck on Saturday November 7th at 9:00am and drop it off at 1:00pm. Had received the confirmation on Friday November 6th. Showed up at the location at 9:00am on Saturday. Was only then we were informed that the truck had been in an accident the night before and it was not there and wouldn’t be there till 11:00am as it was in the shop. There was no email or phone call or any type of communication prior to this that the truck was not ready or available for the time we requested. That wouldn’t have given us enough time with the truck to do what we needed to do and we already had 5 people waiting for us at the location and all had plans they needed to get too so waiting till 11:00am just would not work. Asked if we could switch to get the truck on Sunday November 8th at 10:00am till 1:00pm. We were told that would be no issue. Received a phone call shortly after leaving saying the truck would not be available till 1:00pm as it was booked for 12:00pm for someone else to pick up. Made the change to pick up at 9:00am and have it dropped off for 12:00pm; leaving us tight for time but we would make it work as we really needed to pick up the items asap. We were only able to drop off the truck 3 minutes to 12:00pm as the next person was there to pick it up as we were dropping it off. This was the first and last time we will use this location. We usually use the Crystal Glass location in Spruce Grove and have never had an issues like this and have always had great communication. Just the poor communication and planning did it for us with absolutely no compensation offered on their side for the issues or no communication. Will not be using this location again in the future.
Kindi W
Century Convenience
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Spruce Grove, AB T7X3X7
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How U-Haul Reviews WorkI ordered online and requested 2 dollies. When I got to the U-Haul service outlet they said they don't provide dollies. As well, the van had not been swept a d was dirty. I was shocked to see no ramp nor furniture blankets. I will not be using this location again.
Brenda CI really have no complaints. It was excellent services.
LINDA Hnothing. gentleman was quick & reliable. i will use that location agian
Bradley RThe young lady was friendly and helpful. I would recommend this location to anyone needing a rental vehicle.
John J