I thought I could drop off the truck with the employee behind the counter at this convenience store, but instead I had to download your app and take a bunch of pictures of the truck and submit everything through my phone. Luckily, my daughter was with me and she knew exactly what to do. It would have been a lot easier if the employee at the store could have done all of that. After taking all the photos and downloading your app, I learned the employee was the one who could take the keys to the truck, he just wanted us to do all of the work!. Also, this location is not in a good neighborhood, not a good place to be at night. Next time, I will return the truck to a U-Haul owned location during regular business hours.
James K
Customer Reviews for Century Mobil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ensure the site has dolly’s, blankets, wrap, and moving supplies. I reserved these items but never received them and was charged for them. The site doesn’t have any supplies
Stephanie SThis location did not have the key for the truck. I had to go to the Okeechobee and Military Trail location, speak with them, and they had the key for the truck. The representative there was very kind and she came over with me to the 5850 location. I ended up being 1.5 hours behind schedule.
Air CI only put 10 miles on odometer got charged for 65
Mauricio AThe pickup was a bit confusing and the instructions on the app were not clear. It wanted me to pickup the key from a lock box, but no box existed. The clerk in the store had the keys and then they were confused about the process on the computer and charged my card again ( which was refunded) but it was obvious they were not familiar with the system.
Laurence PThe drop off location somehow changed on my phone from my paper so I couldn’t really say I dropped it off , but other then that everything was good
Danielle MThe gas station attendant didn't give me any detail on how to return the truck and I do not know how to work with the Uhaul app on my phone - I am old and I needed a lot more help than was offered. Uhaul phone personnel were very helpful.
Elizabeth HThe person there did want to help me at all. He did I had to call uhaul and deal with them. He would not even talk to me about trying to help and did not even go outside to look at truck. It was very disappointing. I had to call uhaul and return the car over the phone.
Rene PFirst of all, there was no signs or anything stating this was a place to drop a uhaul and was very unsettling. Second, the employee barely spoke English and did nothing but yell about everything.
antonio lThey added l kinds of fees i was therr almost 40 mins because worker didn't know how to use program. Just terrible.
Jackie MPeople attending the place were not trained. Morning guy was not helpful at all, the Night Shift guy didn’t want to take the keys and he told me to go to a different location to return because the computer was turned off. And the gas was not at 1/2 tank it as at 1/4. Very bad experience. Not coming back to that location at all.
Renzo M