Customer Reviews for CES Inc
(U-Haul Neighborhood Dealer)

157 reviews

5420 MacArthur Dr   North Little Rock, AR 72118

(501) 508-6784

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(501) 508-6784

5420 MacArthur Dr
North Little Rock, AR 72118

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Greatest customer service!

Kevin J. 
Rating:
5.0

Great Staff and very Professional which all Locations were this good.

Alan M. 
Rating:
1.0

When equipment is returned to you check it in. Don't wait several days and then charge the customer for no reason. Also maybe get your employees to stay off their phones while at work and don't act all sad when you actually have to work.

GARRY F. 
Rating:
4.0

Customer did not leave a comment.

Dakeyla H. 
Rating:
5.0

Customer did not leave a comment.

carol L. 
Rating:
4.0

Customer did not leave a comment.

Debra V. 
Rating:
4.0

My only reservation about this location is that it is not a full service location. I had to go to another store to get ball and hitch.

Steven W. 
Rating:
4.0

Customer did not leave a comment.

Anthony B. 
Rating:
2.0

Customer did not leave a comment.

Pamela B. 
Rating:
1.0

Pickup and return was a mess. Someone working on their car in front of the door. Had to wait at least 20 minutes for someone to come hookup the trailer. Had to wait again to return item. Received an email that trailer had not been returned at time promised, but I had returned it. When I called, I was told that, “She hasn't checked it in yet.” But would get around to doing it.

ALFREDA H. 
Rating:
5.0

Customer did not leave a comment.

Delton M. 
Rating:
2.0

Went to turn in my truck and nobody was in the office but a child in his iPad. Waited 10-15 minutes and never saw anyone so then did the mobile drop off and left.

Scott V. 
Rating:
3.0

I would like to talk to someone in management about this vehicle or u haul in general. We will. Never ever rent a u haul again

Robin T. 
Rating:
1.0

I will not come back to that place ever again.

Gloria A. 
Rating:
5.0

Excellent customer service!

Cynthia B. 
Rating:
3.0

Customer did not leave a comment.

LaRod J. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
2.0

Customer did not leave a comment.

terry M. 
Rating:
4.0

The only negative remark that I could come up with is the lack of parking space. I know that it's just temporary though. You're doing a great job!!

Tanya W. 
Rating:
3.0

Never went inside as they appeared to have closed a couple of hours early. However the lady that did come out and took the keys and said they would check in later was very friendly and nice. Wasn't there for more than 5 minutes.

Terrance M. 
Rating:
5.0

Customer did not leave a comment.

Quinta A. 
Rating:
1.0

Give the location better support. Fix their equipment so they can actually rent things. Renting from Uhaul was the worst experience I've had. I will not do business with them again. They will overbook and send you to locations that do not have the equipment that you reserved 4 days prior. They do not care about the customer since they clearly need the rental that day. They just care about getting money.

Trevor S. 
Rating:
5.0

Customer did not leave a comment.

Marcus W. 
Rating:
5.0

Everyone was wonderful! Great people and very helpful!

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Delton M. 
Rating:
5.0

Miss Lori is the best

DONTRAY M. 
Rating:
5.0

Super nice and helpful, in and out on less than 10 minutes

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

Tomica S. 
Rating:
5.0

The 1st location that I tried to return to in Jonesboro, AR on Red Wolf would not except.the return without charging me an additional $150. Stating that it wasn't the agreed return location. I explained that my son put the wrong location but there was no leeway or consideration for our situation. I live in jonesboro and my son lives in Little Rock. this was a big inconvenience for me. The policy that they used should be changed

Famous T. 
Rating:
4.0

Don't really know. It was closed when I left it.

MELEAH S. 
Rating:
5.0

Clean the bathroom

Carroll H. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
2.0

The truck was dirty. Poor customer service. Even when I pre-checked in I still had to wait at least 15 mins to get a truck. The U-haul office was dirty and unorganized. Would not return to this office again.

Sergio B. 
Rating:
5.0

Customer did not leave a comment.

Mike J. 
Rating:
1.0

Waited more than 30 minutes to get the keys AFTER I had been charged for the U-Haul truck. No one was at the Pick up location, no one answered calls. Truck had trash and old gloves in it. Totally unprofessional and hopefully won't have to use U-Haul service again.

Sarah S. 
Rating:
1.0

Customer service, cleanliness, efficiency. We did online check in and still waited for 45 minutes to complete transaction.

Harry V. 
Rating:
5.0

Customer did not leave a comment.

Zedrick M. 
Rating:
5.0

Best ever

Dontray M. 
Rating:
5.0

Customer did not leave a comment.

angela J. 
Rating:
5.0

Customer did not leave a comment.

Calvin R. 
Rating:
1.0

Customer did not leave a comment.

clay S. 
Rating:
4.0

No one was there to bring us the key at the time of pick up and we had to wait in the cold for 30 minutes. They definitely need to be more punctual

Amy S. 
Rating:
2.0

Just a lot, no one there in the afternoon as I returned the truck at 3:30 pm on a Friday. Not sure why this location was offered since there was a nicely location closer to my actual home I moved into.

Wade P. 
Rating:
5.0

Fantastic service with no hassle or fuss. If I need to rent a U-Haul again in this area, this is definitely where I will be doing business.

Dylan C. 
Rating:
2.0

Customer did not leave a comment.

linda S. 
Rating:
5.0

There is nothing to improve. The drop off person was so friendly and cordial during our check in wait. Everything was good. I will definitely be using Uhaul again.

ELDRA W. 
Rating:
5.0

Very helpful, concern all needs were met, sincere and positive customer service. Refreshing to see work ethic and integrity matter in this industry. Would recommend this location for sure.

Geraldine L. 
Rating:
5.0

Everything was great thank you

allisha S. 
Rating:
5.0

The location is not impressive to look at, but the dealer was wonderful to work with.

Charles F. 
Rating:
5.0

Keep doing what you're doing.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Phillip M. 
Rating:
5.0

Customer did not leave a comment.

Deidre F. 
Rating:
4.0

Customer did not leave a comment.

Asa T. 
Rating:
1.0

The appointment was for 8:00. No one there until 9:10. No discount, no apology.

Matthew A. 
Rating:
1.0

They were not there during regular business hours. I left a voicemail that was not returned. Did not issue credit for unopened blankets. Difficult to find the office itself, there is no signage. Will not drop off there again or use them in any way.

Nadia W. 
Rating:
5.0

Customer did not leave a comment.

Ruth B. 
Rating:
5.0

Customer did not leave a comment.

ADAM H. 
Rating:
3.0

Just need to be more attentive to the customer s

Cedrick M. 
Rating:
5.0

Customer did not leave a comment.

Russell M. 
Rating:
3.0

The truck was well maintained. The staff was friendly. The windshield was filthy. Had to stop right away so I could see to drive.

shannon P. 
Rating:
5.0

Best experience

robert D. 
Rating:
5.0

Customer did not leave a comment.

Ann C. 
Rating:
5.0

Customer did not leave a comment.

Shawanna W. 
Rating:
4.0

Handled expediently

Siegfried L. 
Rating:
4.0

Customer did not leave a comment.

Jerry G. 
Rating:
5.0

Lori and Rob were so kind and helpful. They went far above normal customer service to make my experience go smoothly. Can't thank them enough. AAAA++++

Clair G. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Anne J. 
Rating:
4.0

Truck was not at location for 4 hours. However this was not pickup locations fault as the people renting were the cause. Rental location tried to find another truck and then gave some discounts when our truck shows up late. Very nice people running location.

Jonathan H. 
Rating:
2.0

Signage is very poor - hard to find where the office was located. The building is labeled, "Direct TV." There is a small, about 1 foot square, UHaul sign on the door, that was hard to spot. There was only one person working the office, and she was busy with other customers. I finally used the U-haul app to return my trailer. My experience with the call center and the website is BAD! Please improve the ability of your website to handle traffic during the peak moving seasons, and your call center to reduce ridiculously long times on hold.

Ronald W. 
Rating:
3.0

Customer did not leave a comment.

Marilyn Y. 
Rating:
3.0

We had set up everything online beforehand, and the 24/7 rideshare was not available like we thought it would be and I had to call to get things figured out; I was worried because we had a relatively small window for our moving schedule. Fortunately, the manager (?) that I called was helpful in getting it all smoothed out, but I experienced a little extra, seemingly unnecessary stress.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

MARYILYNN R. 
Rating:
2.0

The receptionist at time of pick up was very nice and professional. On the other hand, the lady at time of return was extremely rude, unprofessional, she was condescending, she couldn't answer questions about equipment return. She should be fired immediately.

Freddie G. 
Rating:
5.0

They need to fix that ragedy ass door!

Chancora C. 
Rating:
5.0

Our representative was excellent!!

Cherri W. 
Rating:
5.0

Good experience...good service

Billy D. 
Rating:
4.0

The on off light switch had been pushed out of the dashboard. The lights worked but it was difficult to turn them on and off

Brooks G. 
Rating:
3.0

Customer did not leave a comment.

ski H. 
Rating:
3.0

It was hard to find & it was technically inside another business.

Gene W. 
Rating:
5.0

Keep doing what you're doing!!!

jackie S. 
Rating:
5.0

Undoubtedly the best U-Haul rental ever. Quite professional, complete transaction accurate and absolutely no problem. Impeccable service !!!! A++++++

Geri L. 
Rating:
5.0

Customer did not leave a comment.

Hunter E. 
Rating:
3.0

Nothing, it's a rental place - you're in and out

WILLIE M. 
Rating:
5.0

The kindness and care with which we were treated is by far the best experience. Absolutely the Best Customer Service! Thank you!

Geri L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
3.0

Office Building is DIRECTV, no signs for u-haul pickup. I saw the u-haul trucks, and was simply going to the building next door to ask where the u-haul office was. They need a sign or instructions to go to the DirecTV office to fill out the rental paperwork. Also, the automatic door wouldn't open when I walked up, so I thought the location was closed. If I had not been persistent in knocking on the door, I would have walked away and given my business to another location.

Virginia N. 
Rating:
5.0

Customer did not leave a comment.

Janis K. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

Customer did not leave a comment.

Billy J. 
Rating:
3.0

Girl said I had to drop off at location the computer gave. I explained it was 35 min away from my home and that there were several locations closer. She said she could not change drop off location. Too far away from my house

Bear C. 
Rating:
5.0

Customer did not leave a comment.

gene D. 
Rating:
5.0

Excellent

DERRICK W. 
Rating:
5.0

Nothing

sandra K. 
Rating:
5.0

Having a better sign to locate the office would have helped, but I found it after a few minutes.

John B. 
Rating:
5.0

Customer did not leave a comment.

Sam M. 
Rating:
3.0

N/A

robert D. 
Rating:
5.0

The rental was fine but the rep double charged my husband's account and i caused it over draft so we were not able to make as many trips as needed because we didn't have the money.

Keisha W. 
No reviews have been submitted for this location.

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