Staff was very helpful! Exceed my expectations
Maximiano B
Customer Reviews for CG Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young woman was awesome and super friendly. Helped get the truck out and make sure everything was set. It was refreshing to have some nice small talk and laughs after having a long few days. Felt welcomed and appreciated.
Damon NTruly appreciate the outstanding customer service
Traci K | Overall ExperienceEverything was great, my trailer was ready for me when I got there.
KEVIN KHad a reservation arrived and not a single employee around had to wait 30 minutes for someone to show up after calling customer service.
Jonathan SEmployee was very helpful, efficient, and made sure all questions were answered.
NEIL BStaff was slow and inattentive. Waited nearly 30 minutes to pick up the trailer and no one even asked what I was there for. Overall uhaul service is always frustrating. I have never had a reservation go as it was planned. Each time, I have been called and forced to change my plans to accommodate uhaul. If there were better options for trailer rental I would use them.
Austin GThe gentleman that helped us out was very nice and patient, hooked up the trailer for me. The only complaint I have is I got a text at 4:00 in the morning with a survey it woke my husband and I up
JESSE FDuring the trip, one of the places we went to was raining I turned the wipers on and the wiper arm on the driver side was just fitted in and not clipped in properly or the clip was broken so we had a delay our trip until the rain stopped. I also noted that the doors on both sides aren’t sealing properly when driving about 65 miles an hourair was coming through the door badly and the last thing was the transmission was having trouble staying in overdrive. Even on an even surface overdrive would not stay connected. Air was coming through the door badly and the last thing was the transmission was having trouble staying in overdrive. Even on a even surface overdrive would not stay connected. I was at least hoping that when I drop the vehicle off, they wouldn’t negotiated a price, but this place chose not to communicate with me at all or assist, and with frankly was pretty rude in my opinion. In my opinion, this truck should not have been written until it was properly checked over and maintained.
Ron Moffice area cluttered and messy, truck I rented needed better upkeep wiper blades where so bad couldn't clean windshield. if it was rain season these would be a terrible safety issue. But i originally went to your location 508 E Cottonwood Ln Ste A Casa Grande, AZ 85122 to pick up a 10ft truck that I confirmed I would pay at pickup location but when I arrived i was told the truck just got rented to go to Tucson AZ and they had nothing available anymore. I had to call another location to find another truck to rent locally.
RANDY REquipment needs inspections and cleaning. I think the hitch on the trailer I rented needs repair because it kept coming loose.
JASON MVery professional kind people. Absolutely loved working with them
FRANCISCO WVery easy!
dwight eWhen I arrived to pick up truck at said location, the truck was located at another location a mile down the road. So I had to travel further to receive my truck. Once at the other location and inspecting the truck I opened the back and it is a complete disaster debris all over the floor two tires were also left in there. So I went into this location and requested a different truck and had to wait until the last transferred all the paperwork. I didn't receive my rental until 12:15pm she didn't update my paperwork with the time and I still had a return time for 11:45am. I would like to submit a picture of my original rental condition that was completely unacceptable. Not to mention when I returned the truck the guy said I was a mile over which makes sense because I had to drive over a mile to get it at the other location. Truck had 1/4 tank of gas when picked up and half a tank when returned. But I still had to end up paying more. I'm not happy about this and request a representative from uhaul to reach out to me . I will never go to either of those 2 locations ever again. Contract # 27472496
Juan CThe man helping us was great!
Jennifer AQuote did not match amount charged. Online quote showed lower rate per mile than what I was charged in store.
Niki BEverything was perfect! Thank you!
FERNANDO GGreat service
PATRICIA AThe trailer was caked in dirt, but then it rained which took off most of the dirt. The staff members were SOO helpful. I had ordered too many furniture pads and asked to return 2 bags. The staff explained they could adjust the order but managed to get about 6 pads into the stuffed trailer. The gentleman got on his knees to put the in without opening the door all the way. Thank you!
Alicia PVery friendly and helpful. Worked with multiple customers quickly and courteously.
NEIL BEverything was great
BRIAN FThe young man working was very helpful.
TIMOTHY CMike and Karen are the best! Karen is why I kept going back to this location, then I started seeing more of Mike at the location. Great people! Great customer service!
GUADALUPE BGreat customer service.
DONALD MHelpful and courteous staff
MICHAEL BSo the cashier said that he couldn't refund my money for the unused blankets I returned in the unopened package. He was the first rep that has ever said that to me. So if he could be trained on how to do that . That would be amazing
PEGGY SQuick and easy.
JOE EGreat experience as always. I'm sure I'll be using them in the future.
paul pEverything went great
CHARLES BOverall. Very nice and secure
DAVID T | Overall ExperienceGood Job
Joshua BCheck the tires and rims! Ours bounced all over.
Beverly CI booked a different pickup location but was switched to this one. This caused me to drive further and get charged for unnecessary mileage.
William GThe truck had a dirty not clean smell in the interior. Really need to try and clean up the vehicles a little better, but it was a nice truck otherwise.
JESSE TThe office is a bit dirty and disorganized but it had no impact on the efficiency of the operation. the staff who helped me were very good and got me in and out of there very quickly.
JAMES SMy goto local UHaul dealer. Great service. Thx
JAMES PKeep a firm drop off spot. The drop off contract said one location. But they refused to take uhail and I had to drive to another sate. The haul had no cruise control. Very hard to maintain correct speed. For 1800 miles. No radio. The seek on radio would just spin, even when you knew the radio station.
Brian BEverything was fast and easy. But next time suggest letting the customer know the back door might be open. Other than that great experience.
Alexandro FAwesome. Very helpful.
Margaret H | Overall ExperienceVery friendly and nice people that run the U-Haul there
richard aI was concerned that there was no working air conditioning in the office.
CASIELENE TWe used the mobile app to drop off the truck.
DOMINIC Git was the best time renting this trailer, good and strong equipment.
Mauriel MVery helpful and professional
RUTH WQuick and friendly service
JAMES HGood people. I rent storage space here. Always friendly and helpful, willing to go the extra mile.
TERRAL AThank you so very much for helping my move go smoothly! Excellent service! I highly recommend Uhaul!
JOSEPH VM
Angela M | ReservationEasy follow-up for paper work at signing. CG Mini Storage supplied new lock (which is a surprise as many storage facilities require you to have your own). Staff easy to talk to and answered all questi
Melinda H | ReservationEasy,fast Overall Great
SABRINA T | ReservationPlease refund my $6.95 to my debit card. DirectExpress MasterCard. My storage plans have changed. Thank uou. Rosalie Bradley
Rosalie B | ReservationExcellent for what i needed to store my rims.
terran r | Overall ExperienceCheck-in went very easy and they were more than accommodating when we decided on a larger unit at the last minute.
Angela J | ReservationStorage unit was very clean inside.
Shawneen S | ReservationThe facility employees are very friendly and efficient. My actual storage site is at a slightly different location, which was unknown at the time of the reservation, but not too far away.
CARLA R | First Impressions