Customer Reviews for CG Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

The csr was very helpful after all the screw ups from uhaul regarding the reservation. The truck was not available at either the requested location or the alternative offered and the time was changed from 10am to 10pm by a csr

Rating:

1.0

Trailer had dirt in it when I picked it up. There were no other customers at the property yet I had to hook up my own trailer which meant I had no idea if the lights were working. Not being use to Uhaul hitches I could only hope I had the hitch properly locked down. When I got back no one assisted me in parking the trailer or un hooking it. Not your best customer service experience.

Rating:

5.0

Very professional staff

Rating:

3.0

The truck I received was unsafe . When I called 3 times my complaint was finally taken. When I did what was advised at uhaul to let the pick up location know he was very non caring about it and said yeah it sounds like it could be something mechanical wrong with it.It was the scariest trip I've ever had to take.Not to mention it caused me some health issues due to the problems. This could have turned out pretty bad luckily it didn't but I'm still dealing with my health due to this.I think if action had been taken at the first call all could have been resolved

Rating:

5.0

These guys have service down to a science. Extremely helpful when I checked out the truck and trailer. The same when I returned the them. I had reserved the wrong trailer on line and they made a recommendation to use a smaller one to haul my golf cart. They know how to ask the right questions, Don't forget they also have storage units too!!

Rating:

5.0

The entire transaction was easy, on-time and I would definitely go here again.

Rating:

5.0

Everything was great and Terran was very helpful, thank you.

Rating:

5.0

regarding clean question... it was in need of a wash and the floor mats were somewhat dirty ... but not overly and I didn't need it to take my lover to a night out on the town so it was just fine for what I was going to be using it for. Overall this was a good experience and I look forward to renting from this location again in the future.

Rating:

5.0

It was excellent

Rating:

4.0

Nothing, the experience was very comfortable and easy. I would not change anything.

Rating:

5.0

Very friendly and accommodating

Rating:

5.0

Keep doing what you are doing. Very satisfied. Thank you. Joe

Rating:

5.0

The truck tires maintained before each rental. The tire pressure light was on at rental pick up for the whole time. It showed a difference between 23 to 26 psi .

Rating:

5.0

Great experience we unfortunately hit bad weather (snow storm)and where not able to unload the uhaul on time due to getting down the road to our new home. Calling to get it extended was easy and painless the staff where very helpful and empathize to our unforeseen circumstances. Overall excellent experience thank you uhaul will definitely use you if we ever move again thank you

Rating:

5.0

Uneventful. These folks made my rental flawless. Everything just like clockwork. I'll be back.

Rating:

1.0

We had to find our own vehicle, not ready, wrong gas mileage, rude customer service

Rating:

5.0

Very good service and nice clean uhaul.

Rating:

4.0

Location office is small. Small kids running around. Some of this likely due to COVID

Rating:

5.0

I am so happy to give a review!! This CG U-Haul was the best service I have ever had with U-Haul!! Thank you for everything!!

Rating:

5.0

Nothing

Rating:

5.0

Nothing. The customer service was outstanding.

Rating:

4.0

Wear mask while interfacing with customers during pandemic spikes.

Rating:

5.0

Great location, friendly staff They always have the equipment I need

Rating:

5.0

Convenient and easy pick up and drop off. Kind customer service. Very happy with the over all experience.

Rating:

5.0

Not a thing. The whole experience could not have been better. Great customer service at this location.

Rating:

5.0

Fast and easy pick up and drop off

Rating:

1.0

I was a bit dissapointed. The clerk was spitting and Chewing. It was quite digusting. He had splatter on his t-shirt. and he did not use any type of sanitizer or wipes before handing me the paperwork or the keys. Once I got into the truck it was dirty with ketchup on the set. I was sooo digusted with the lack of cleanliness.

Rating:

5.0

Great customer service. Will spread the word and will use again if needed.

Rating:

5.0

Don't forget to let people know about new features on the trucks i.e. in tow button

Rating:

5.0

CG Mini Storage is FANTASTIC! Very friendly & helpful, they exemplify the ideal customer service experience.

Rating:

5.0

All was great, including the friendly and helpful staff.

Rating:

5.0

Incredible helpfulness and will to assist in any way.

Rating:

5.0

Great service

Rating:

5.0

Thanks for your help

Rating:

5.0

Nothing have great experience every time we use this location

Rating:

5.0

Nothing. Exceptional service

Rating:

5.0

Great selection of trucks and trailers, clean, easy and quick to rent. Staff is great very friendly !!!

Rating:

5.0

Outstanding service

Rating:

3.0

Better lighting and signage. Also some street or floor paint.

Rating:

5.0

Customer service was excellent. I was in a hurry and the service was performed quickly.

Rating:

5.0

both location had friendly personable help.

Rating:

5.0

I have used this location many times and always receive great service.

Rating:

5.0

Fast service

Rating:

5.0

Great location to rent from. Real down to earth people. I'll travel the extra few miles to rent from them, my new go-to uhaul location.

Rating:

5.0

Great friendly service is what keeps me as an ongoing return customer.

Rating:

5.0

Nothing, just keep doing what you do. Awesome!

Rating:

1.0

First we went to pick up the truck and we had to wait for approval for 15 mins, then the key lock is loose and wobbly, then we got the truck and it reeked of cat pee and cigarette smoke and had a bunch of damage.The online experience was way more inconvenient than getting the truck from a person

Rating:

5.0

Great friendly staff ready to help. Clean and ready equipment standing by when needed !!!

Rating:

5.0

both employees were super friendly,efficient and happy

Rating:

5.0

Thank you for the extension I really needed help!

Rating:

5.0

Everything was perfect and quick

Rating:

3.0

I was charge twice and unsure why?

Rating:

3.0

The employee at this location wrapped the chain that's supposed to secure the vehicle to the trailer around the exhaust rather than the axle. Employees should be trained enough to know the proper way to use the equipment.

Rating:

5.0

I originally reserved the trailer at this location 242 N Camino Mercado, Casa Grande, AZ 85122 but when i got there they didn't have it. Had to go to the on off pinal and wait an extra hour till they opened. Once that location was open I was in and out very quickly. But it would be nice when you have a reservation to be able to pick it up where you had the reservation and not have to drive across town to another location and waste time.

Rating:

4.0

Have the people that run that location answer the phone.

Rating:

5.0

M

Rating:

5.0

Easy follow-up for paper work at signing. CG Mini Storage supplied new lock (which is a surprise as many storage facilities require you to have your own). Staff easy to talk to and answered all questi

Rating:

4.0

Easy,fast Overall Great

Rating:

4.0

Please refund my $6.95 to my debit card. DirectExpress MasterCard. My storage plans have changed. Thank uou. Rosalie Bradley

Rating:

5.0

Excellent for what i needed to store my rims.

Rating:

4.0

Check-in went very easy and they were more than accommodating when we decided on a larger unit at the last minute.

Rating:

3.0

Storage unit was very clean inside.