Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Droped off after hours so no one was there , but was very easy to do. Need to add a N/A to the personnel question.
THOMAS S
Rating:
5.0
The location I went to in Grandview, Missouri, treated me like shit! It’s like he was hating on me because I’m black and educated! Either way, the location that took me in is a 10/10; must try again, even if it was in the hood. Ron is the guy that helped me. He was sent from Jesus himself!
LAMONT H
Rating:
5.0
Customer did not leave a comment.
DEAN G
Rating:
5.0
Customer did not leave a comment.
COURTLAND J
Rating:
5.0
Customer did not leave a comment.
Gail B
Rating:
5.0
Customer did not leave a comment.
MELISSA M
Rating:
5.0
Customer did not leave a comment.
ROBERT P
Rating:
5.0
Customer did not leave a comment.
RICHARD D
Rating:
5.0
Customer did not leave a comment.
COURTLAND J
Rating:
5.0
Customer did not leave a comment.
DENNIS C
Rating:
3.0
Very friendly and provided quick service.
Joan B
Rating:
4.0
The truck was in horrible shape. The front end was so loose.You couldn't drive over about fifty five miles an hour. The transmission would not shift until the rpm reached almost five thousand. Definitely
would have never made it across country.
JOHN F
Rating:
3.0
Didn't get the right truck. Ended up spending way over Budget. Feel like it was done on purpose
Christopher M
Rating:
4.0
Good
ROBERT B
Rating:
5.0
They do a great job!
RICHARD Y
Rating:
4.0
I dropped off the keys in a box, so I'm not sure about the people.
Location was easy to find. Although getting a 26ft truck in the lot was a little challenging from the side road.
Brandy J
Rating:
5.0
Customer did not leave a comment.
DOUGLAS S
Rating:
5.0
Customer did not leave a comment.
ANDREW T
Rating:
5.0
They were polite and courteous gave me all the information needed and answered any questions that I had
DAVID T
Rating:
5.0
Customer did not leave a comment.
CONNOR C
Rating:
1.0
We didn’t get the equipment we needed.
Christy S
Rating:
5.0
Customer did not leave a comment.
ROBERT L
Rating:
4.0
Chads was great and the locationn was easy to find and convenient. The automated pickup through the app was a problem. The automated system for pick up when Chad is not opened said that my equipment wasn’t correct and I had to sit on hold for 15 to 20 minutes before I actually got a person to help me. The staff at Chad’s was very helpful and they did everything perfectly. Once I got through the automated pick up system, which takes about 45 minutes on your phone. The key was right in the box that it was supposed to be in.
Heather C
Rating:
5.0
Customer did not leave a comment.
Jeremiah R
Rating:
5.0
Customer did not leave a comment.
DALE K
Rating:
5.0
Customer did not leave a comment.
LARRY C
Rating:
5.0
Customer did not leave a comment.
LARRY C
Rating:
5.0
Service was quick and very simple and to the point. Was a great experience.
MARK D
Rating:
1.0
Customer did not leave a comment.
SCOTT W
Rating:
5.0
Thank you for ur supporting service . Thank u very much
PAULA M
Rating:
5.0
Customer did not leave a comment.
JOEL K
Rating:
3.0
The vehicle was a very used truck. The inside was dirty and the headliner was hanging down at the top of the windshield.
DAVID M
Rating:
4.0
Customer did not leave a comment.
Brent N
Rating:
3.0
For running around town it’s ok. I would not take vehicle out of town.
TINA H
Rating:
4.0
Customer did not leave a comment.
DIANE V
Rating:
5.0
Customer did not leave a comment.
Rhonda E
Rating:
2.0
When the business is closed it makes it very difficult to rent a truck. Mobile check out was a joke
James W
Rating:
3.0
Customer did not leave a comment.
JAMES D
Rating:
5.0
Customer did not leave a comment.
FREDRICK M
Rating:
5.0
Customer did not leave a comment.
David C
Rating:
3.0
I just dropped off truck. No personnel was there. Off hours. It was fine
James S
Rating:
5.0
The owner is helpful and very nice to deal with.
EILEEN P
Rating:
5.0
Customer did not leave a comment.
Katherine P
Rating:
5.0
Great service!
Bryan W
Rating:
5.0
Customer did not leave a comment.
JAMES P
Rating:
5.0
Customer did not leave a comment.
GENNIE M
Rating:
5.0
Customer did not leave a comment.
DENNIS J
Rating:
4.0
Be prepared to take some time to park your equipment. The lot can be crowded.
Daniel B
Rating:
4.0
I have picked up at Chadds and have dropped off there as well. The lot can be crowded to park returns but just take your time if you are returning after hours. During their open hours they might park it for you, I’m not sure about that, but they are nice people.
Daniel B
Rating:
5.0
Good experience!!
Scott K
Rating:
5.0
Customer did not leave a comment.
TINA S
Rating:
5.0
Was a great customer experience and Chad was a pleasure to work with.
Scott H
Rating:
5.0
Customer did not leave a comment.
Brad E
Rating:
5.0
Very nice man that helped us unhook.
Alan E
Rating:
5.0
Be available even when you’re closed for lunch.
mauri j
Rating:
5.0
Customer did not leave a comment.
Austin K
Rating:
3.0
Check in at home
Amanda m
Rating:
5.0
Customer did not leave a comment.
Stacy B
Rating:
3.0
Customer did not leave a comment.
David S
Rating:
5.0
Customer did not leave a comment.
matt a
Rating:
5.0
😄
Ralph S
Rating:
5.0
Customer did not leave a comment.
Ralph S
Rating:
5.0
The Chadds men were very kind, knowledgeable and friendly.
I definitely recommend then for U-Haul.
melissa c
Rating:
5.0
Customer did not leave a comment.
Ralph S
Rating:
5.0
Customer did not leave a comment.
Michael C
Rating:
5.0
Customer did not leave a comment.
Alicia B
Rating:
5.0
Customer did not leave a comment.
Jesse K
Rating:
4.0
Doug was very helpful. I have used this location before for U-Haul rental.
Richard P
Rating:
5.0
Customer did not leave a comment.
Bryant T
Rating:
5.0
Customer did not leave a comment.
Christopher S
Rating:
5.0
Customer did not leave a comment.
JOSEPH M
Rating:
5.0
I returned the truck with the app after hours and it worked fine. I did fold all the blankets that were left in the truck from the previous rental unfolded, and I returned the dolly that I did not rent that was left in the truck from the previous rental.
Chad H
Rating:
5.0
Customer did not leave a comment.
Dan B
Rating:
5.0
Customer did not leave a comment.
Harlene B
Rating:
5.0
Customer did not leave a comment.
Dan B
Rating:
5.0
Customer did not leave a comment.
Michael B
Rating:
5.0
Customer did not leave a comment.
Gerardo S
Rating:
5.0
Customer did not leave a comment.
Kiley R
Rating:
3.0
The battery was dead and it took forever for them to jump it so we could leave.
CAITLIN P
Rating:
5.0
We made this reservation at the last minute do to how cold it was. Everything was made easy and the man at the office was very helpful and friendly.
Cindy G
Rating:
5.0
Customer did not leave a comment.
ron s
Rating:
5.0
Customer did not leave a comment.
Tanner V
Rating:
3.0
Parking for returns
Kyle C
Rating:
5.0
easy to rent. hassle free. friendly service.
Brian L
Rating:
4.0
Customer did not leave a comment.
James V
Rating:
5.0
Everything went great !
bob s
Rating:
5.0
Very happy with the ease of getting and returning the rental. Thank you!
DONNIE S
Rating:
3.0
I was charged for 2 days when i only had the Uhaul for one day. I picked it up at 2pm on the 25th and i returned it at 2:05pm on the 26th, yet the receipt says i had it until 8am on the 27th. i was charged DOUBLE what i should have been and I’m expecting a partial refund. This is not acceptable at all.
Melissa M
Rating:
5.0
Always friendly and helpful. Used multiple times over the years and will only use this site!
