Customer Reviews for Chagrin Valley Mini Storage

60 reviews

10056 Kinsman Road   Newbury, OH 44065

(440) 564-7909

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 8 am - 4 am

Services at this Location:

Contact Us

(440) 564-7909

10056 Kinsman Road
Newbury, OH 44065

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 8 am - 4 am

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jessica N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M  |  Overall Experience 
Rating:
5.0

Very easy use. We had multiple units and never had any issue.

Stephen S  |  Overall Experience 
Rating:
1.0

I have always been impressed with Greg. We rented a storage unit for my mom’s things for some years. Greg called me when a unit the size I wanted opened up. This time my stay wasn’t very long, but I was so glad that Greg was still there, because I knew everything would go smoothly. His reliability and pleasant nature were a plus. I will definitely recommend the facility mainly because of Greg! The facility has always been spotless and extremely well maintained.

Jane Z  |  Overall Experience 
Rating:
5.0

Great experience. Easy to set up rental, management was easy to contact and helpful. Facility very nice and reasonably priced. Would absolutely rent here again

Troy C  |  Overall Experience 
Rating:
5.0

Would rent from here again if I need another storage unit! No complaints!

Molly S  |  Overall Experience 
Rating:
5.0

Greg is very helpful in including all needs for my 1st experience in using a storage locker. I have decided to move from the area and he was very professional in providing advise. He even took the extra care to plow away some snow at my unit on my move-out day!

Carol F  |  Overall Experience 
Rating:
5.0

Highly recommended for any / all your storage needs.

Rich M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert A  |  Overall Experience 
Rating:
5.0

Greg was very easy to work with.

Rodney C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda B  |  Overall Experience 
Rating:
5.0

Greg handles all details, professionally efficiently, and he is patient and kind in person to person dealings with him

Susan T  |  Overall Experience 
Rating:
5.0

I've used two(2) storage units from this facility, and each unit was in great shape, well maintained and managed professionally. I can't say enough about the way Greg, the owner/manager, ran the business. When I'm in need of another unit or two, I'll definitely be reaching out to Greg.

Alan K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven B  |  Overall Experience 
Rating:
5.0

Everything is great.

Jared C  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

Gary S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie S  |  Overall Experience 
Rating:
5.0

Nice clean facility...excellent.

John R  |  Overall Experience 
Rating:
5.0

I rented one of the climate controlled units here for the last almost 2 and half years and I have nothing but good things to say about my experience. The facility was always clean, dry, and well kept. I’ve never seen any critters or anything that made me worry what else i may be bringing home with me when getting my stuff out. I had a lot of things in my unit that were of sentimental value to me so knowing they would come out in the same condition they went in was extremely important to me. Greg was always super responsive and nice anytime I’d contact him with questions. Would highly recommend to anyone needing storage.

Amber B  |  Overall Experience 
Rating:
5.0

Everything was excellent!!

Shannon H  |  Overall Experience 
Rating:
5.0

No issues whatsoever. Very secure and my belongings always felt safe while renting from there.

AJ P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tony O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H  |  Overall Experience 
Rating:
4.0

I would’ve given a 5 star rating but for the reason that they would not prorate on the move-out date & return 13 days of rent. I was not satisfied with the reason for not refunding the money either. Every place I have rented from in the past always prorated on the move-in date & the move-out date.

Margaret P  |  Overall Experience 
Rating:
5.0

I have had this storage unit for over 12 years and have never had a problem. In fact when I was looking for a unit I contacted three places and Chagrin Valley was the only one who responded and was extremely helpful! I would highly recommend this place!

Leslie M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alma S  |  Overall Experience 
Rating:
5.0

Hassle free storage!

Richard B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William G  |  Overall Experience 
Rating:
5.0

Thumbs up !

David M  |  Overall Experience 
Rating:
5.0

I cannot stress enough how pleased I was with the Chagrin Valley Mini Storage facility. At no time during the 2+ years I rented 2 storage units was there an issue of any sort. I will definitely recommend this facility to family and friends! Thank you for taking such excellent care of my belongings!!

Laura K  |  Overall Experience 
Rating:
5.0

Greg was great to work with. He always replied quickly to texts and emails. His good communication and flexibility helped decrease the stress of moving.

Jennifer C  |  Overall Experience 
Rating:
5.0

Greg is a great owner and was very helpful.

Jerald A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sally S  |  Overall Experience 
Rating:
5.0

I absolutely love this storage facility the owner is very pleasant to work with and I would recommend it to anyone

Katie B  |  Overall Experience 
Rating:
5.0

Have had good service through the years, great place to store. Thanks, Greg

Jim L  |  Overall Experience 
Rating:
5.0

Cart and dolly easily assessable, well lit and clean. Management responded quickly to all communication. All you can ask for. We will come back for future needs.

Brandon S  |  Overall Experience 
Rating:
5.0

Easy check-in and out for seasonal rental. Auto-pay made it no hassle.

David M  |  Overall Experience 
Rating:
5.0

Wonderful customer service and great place to rent from. Highly recommend

Lynda V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany G  |  Overall Experience 
Rating:
5.0

We used the climate controlled unit. Very easy to access. Carts and wheels inside the door. I kept a couch and a dresser in the unit for over a year and they are in just as good a condition now as when I put them in. Management for this facility is also fantastic. I can text/call/email him when I have questions or need anything. Payments are through an online portal, which is very quick and easy.

Alexandra H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pat F  |  Overall Experience 
Rating:
5.0

Great experience! Fantastic operations team, responsive and friendly staff. Thanks for years of use! Jim C., Chagrin Falls, Ohio

Jim C  |  Overall Experience 
Rating:
5.0

Great facilities and ownership!

Brian C  |  Overall Experience 
Rating:
5.0

I had a great experience with my storage unit rental. The manager was very helpful and friendly. I would recommend this facility and use again in the future.

Lindsey R  |  Overall Experience 
Rating:
5.0

Greg the manager was great to work with. Always, prompt, friendly and courteous.

Alan Z  |  Overall Experience 
Rating:
5.0

We really appreciated the ease of renting and cancelling when needed. We needed temporary storage for moving. Very clean facility and very friendly to deal with. Would absolutely rent from them again if needed!

Erin M  |  Overall Experience 
Rating:
5.0

Excellent experience and Great is fantastic...5 STARS PLUS!

Allyson B  |  Overall Experience 
Rating:
5.0

Greg runs a tight ship at this facility. Everything about the experience of renting space for a few years was top notch. Greg is courteous, prompt, efficient, and precise in his communication and contact. Keep him happy and you will keep your renters continuing to rent and add services. Hire 10 more just like him too!

TOM B  |  Overall Experience 
Rating:
5.0

Greg was a pleasure to work with. From moving in to moving out he was responsive and pleasant.

Cheyenne K  |  Overall Experience 
Rating:
5.0

There were no spots open for rv storage but I was notified immediately about it

Noedmari D  |  Reservation 
Rating:
5.0

Greg made everything go so smooth for us. He placed us on waiting list, called us immediately, had a lock waiting for us inside unit, handled everything seamlessly & remotely over phone & internet.

Alicia H  |  Reservation 
Rating:
5.0

Very convenient and safe storage facility. This place is clean and well maintained. Greg was always very friendly and helpful anytime I had a question or concern.

Rhett M  |  Overall Experience 
Rating:
5.0

Please call me for next year May -Oct Tom Wigglesworth 216-973-4819

tom w  |  Overall Experience 
Rating:
5.0

Great experience. Will use them again if the need arises.

DAN E  |  Overall Experience 
Rating:
5.0

Easy access off state route 87. Clean, dry storage with plenty of surrounding parking space.

RICK D  |  Overall Experience 
Rating:
4.0

Storage unit was clean and easy to get into. No complaints.

JEFFREY R  |  First Impressions 
No reviews have been submitted for this location.
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