Customer Reviews for Champion Forest Self Storage
(U-Haul Neighborhood Dealer)

541 reviews

14850 Cutten Rd   Houston, TX 77069

(281) 580-1532

Hours

  • Mon–Fri
    10 am–5 pm
  • Saturday
    10 am–4 pm
  • Sunday
    11 am–4 pm

Services at this Location:

Contact Us

(281) 580-1532

14850 Cutten Rd
Houston, TX 77069

Services at this Location:

Hours

  • Mon–Fri
    10 am–5 pm
  • Saturday
    10 am–4 pm
  • Sunday
    11 am–4 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Gabriel A. 
Rating:
5.0

Customer did not leave a comment.

ADAM H. 
Rating:
5.0

Keep it with the great work, in my experience it was super easy and fast and the staff was very friendly and helpful

Octaviano G. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

Customer did not leave a comment.

mohammad R. 
Rating:
4.0

Customer did not leave a comment.

michael M. 
Rating:
3.0

The meter reading of both miles and fuel on the contract was wrong. I had to pay extra 30 dollars for extra miles which I didn't drive.

Sachin D. 
Rating:
5.0

Customer did not leave a comment.

Marinda C. 
Rating:
5.0

The gentleman that assisted me was patient & had a positive disposition. I didn't notice any needs for improvement.

Cathleen A. 
Rating:
3.0

I cannot remember the name of the young man who helped me with my recent rental (car hauler) but he was outstanding!!! Very cordial, knowledgeable, and a great help to me. Just great young man! You should be proud to have him working for you!

Chris K. 
Rating:
2.0

I was kept waiting for 20 minutes before I was helped 3 minutes it took to take off the trailer

Regina A. 
Rating:
5.0

Everything went according to plan. Great service!

James W. 
Rating:
5.0

Excellent and very friendly service!

Doug O. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Very polite staff. Very helpful!

Edwin B. 
Rating:
3.0

Unfortunately, the person I dealt with had little to no experience with renting U-Haul equipment and completely messed up the check-in process. More training would is needed.

John M. 
Rating:
1.0

I was charged a third day for a trailer rental, when I only had it for two days. I have not been able to reach a U-Haul rep for two day. I refuse to sit on hold for longer 30 min at a time, before I even get to speak to anyone. Have already called 4 different times and sat on hold for a total of 2 hours.

Jeremy L. 
Rating:
5.0

Excellent service and price!!!

Manuel R. 
Rating:
5.0

Customer did not leave a comment.

Ambrose W. 
Rating:
5.0

Excellent customer service

Trictian M. 
Rating:
1.0

Come to find out there is no way this vehicle was cleaned from the person who had it before me. I got charged at the drop off location for a cleaning when I returned it how it was received at this location. I was told the people previous to me had been charged for a cleaning but I don't believe it now. I thought the floor board was wear and tear on the vehicle but I guess it needed a good scrubbing. So I was charged for a $50 cleaning that I shouldn't have been charged for… I want a refund for it.

Daisy G. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

Customer did not leave a comment.

Nicholas G. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
1.0

Drove UHaul home and backed into driveway and parked it. Went to move it slightly and some IDIOT light went out on Dashboard and transmission would not engage in Drive or reverse. Engine just revved. Did not have time to wait all day for a tow and could not load it up and be stuck on road. The Owner of storage place disregarded this and haned truck off to next customer with my House Keys on the keyring. I was lucky the new renter came back. Did not even get to use rental truck. This person has poor customer service skills and manners and was BOSSY and RUDE and INSULTING.

tim W. 
Rating:
5.0

Customer did not leave a comment.

Marvin S. 
Rating:
5.0

Both Ronnie and Larry were very professional and represented the company well.

Randy B. 
Rating:
5.0

N/A

Darvin B. 
Rating:
5.0

They told me I could return the trailer to any location but I then got assigned a Location to return it to. I feel like I should not have been told that. This lead me to initially return it to a shady uhaul location before taking it to the assigned one.

Jeremy L. 
Rating:
5.0

very helpful staff

Jennifer C. 
Rating:
5.0

Thanks

John W. 
Rating:
3.0

Do they always charge for cleaning regardless?

James C. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
1.0

Customer did not leave a comment.

Markia T. 
Rating:
5.0

Great!

Jenny T. 
Rating:
5.0

Great services

Kuang H. 
Rating:
5.0

Customer did not leave a comment.

Jagdeep S. 
Rating:
5.0

Ronnie and Lawrence are super stars!!!! Dennis

Christa J. 
Rating:
5.0

The best thing for your business is the clerk who waited on us and delivered the equipment. The guy is absolutely first-rate. If he has a brother that wants a job? Hire him. If he recommends someone for a job, hire them. CLONE that guy so you can have 50 of him working for you. Employees like that are rare. Give him a raise right now.

Craig R. 
Rating:
5.0

Customer did not leave a comment.

Keith J. 
Rating:
5.0

Ronnie at champion forest is alwayz great as well with the service he provides.

JaMille B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

I love the staff here. Very attentive and polite. Quick and easy everytime.

Mason W. 
Rating:
5.0

Customer did not leave a comment.

amanda J. 
Rating:
5.0

Customer did not leave a comment.

Latonja C. 
Rating:
5.0

Customer did not leave a comment.

Israr A. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

JOLENE B. 
Rating:
3.0

Customer did not leave a comment.

Michelle T. 
Rating:
4.0

Needed better information about using mobile pickup. Process could be more user friendly.

SANYA B. 
Rating:
5.0

When I returned the truck I tried using the app and some how it did not accept my pictures showing the gas tank was full so it tried to charge me 60$. When I went I side to explain, gentleman inside was like ok so pay. I explained that the truck was full and that I was incorrectly charged. He then went outside and checked everything. One way to improve is be more attentive and atleast humor the customer and go check everything instead of just blowing them off like the app is correct. Overall I would rent from here again.

Monyardda G. 
Rating:
5.0

Customer did not leave a comment.

Kyle D. 
Rating:
1.0

No one in the office

Darrius B. 
Rating:
1.0

Arrived after talking with the manager was going to be late due to the change of pick up location and please have truck ready to go with 6x12 trailer I arrived to find a car trailer hook to the truck after attitude I paid for the rental agreement and waiting about 20 minutes to change the trailer I went outside to leave and noticed the truck was extremely nasty outside and when I opened the door inside was just as bad the floor was muddy the sets covered in dog hair and the windows were so nasty you could hardly see out I went back inside to ask if he could clean the truck and he told me he was only a pick up and drop off location and not responsible to have the trucks clean my wife spent about 2_hours cleaning the inside and the windows outside of truck was beyond our cleaning capabilities this is the worst pick up location I've ever been too!!

Scott B. 
Rating:
5.0

Ronnie and Holly run a great operation. It could not have been any easier to rent and return this truck. Thanks for all you do!

Jay B. 
Rating:
5.0

Rep at this location was awesome! Made us feel welcomed and got us in and out quickly.

Tony Q. 
Rating:
4.0

The uhaul pulled and the transmission was horrible. I went at best 40 miles per hour for 18 hours.

Kimberly R. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

Excellent customer service!

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

angelina R. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

Felix S. 
Rating:
5.0

Customer did not leave a comment.

Cole C. 
Rating:
5.0

Customer did not leave a comment.

LINDSEY D. 
Rating:
5.0

Customer did not leave a comment.

Blake C. 
Rating:
5.0

My experience was stress free, and Ronnie at this location is the reason. He was wonderful in getting me set up and in answering my questions. Will definitely return to this location.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

sYLVAIN F. 
Rating:
2.0

The app is not working correctly I tried for 20 min to upload pictures of fuel and odometer. Had to go into website to finish truck return.

Isaquiel G. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
3.0

a customer should not have to "porter" a tralier to be parked out back very inconvient, and had to park.. very tight. I should have been allowed to leave it upfront where I picked it up moving around your rental fleet is not my concern

Chris B. 
Rating:
5.0

On site manager was very knowledgeable about the equipment. It was a pleasant experience and was in and out in a very timely manner! Will use this location again.

Osvaldo R. 
Rating:
5.0

Customer did not leave a comment.

MICHELE KOCH K. 
Rating:
5.0

Nothing comes to mind. The very professional and courteous employee was very helpful.

David F. 
Rating:
5.0

When I tried to return the truck with my phone by logging into my account, it would not let me share my location. The employee was very nice and helpful as we returned the truck.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Rubin R. 
Rating:
4.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Kendrick B. 
Rating:
5.0

Ronnie was very informative and helpful. 100/10 recommend, I will be renting from him again.

Blake C. 
Rating:
5.0

Self-check in and return process was frustrating. Directions for key retrieval were not clear. Told me to go to the key box but then asked did you find your truck? Clicked that and got a receipt not a lock box code. On return, the site would erase all previous information whenever a picture had to be added (site did not connect to my camera; had to reopen camera for each picture)

Ann G. 
Rating:
4.0

Checking in via cell phone is very difficult because it's hard to get a signal at this location. They should have a Wi-Fi easily available so customers can connect more easily. I wasted a lot of time waiting for a signal.

STACY P. 
Rating:
2.0

The incorrect truck was assigned and it made checking in virtually very difficult. Luckily, someone was in the office and could help. If not, I would not have been able to pickup the truck for my move.

Stacy P. 
Rating:
5.0

Customer did not leave a comment.

Sergio F. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Quick and easy. Very helpful getting hooked up. Easy in and out.

Jeff S. 
Rating:
3.0

I called to extend my reservation twice each time they recharged me a reservation fee. I had the U-Haul for 4 days I ended up paying almost $400. Not happy at all

Cherish E. 
Rating:
4.0

Fast and easy checkout, I had various scratches on vehicle and it was a great way to release myself from being responsible of the damage by pictures.

Jaime G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
4.0

Customer did not leave a comment.

X B C. 
Rating:
1.0

Guys who helped in the office were condescending. Chose to do the uhaul gas so the staff can feel it up and they chose the most expensive one and I paid $100 for half a tank. Won't use this locations services again.

Ruby A. 
Rating:
1.0

Charged a cleaning fee when the uhaul was completely empty. Also had the attendant looked at the truck before dropping it over then I get a receipt with extra charges once I leave.

Sandy R. 
Rating:
5.0

Great customer service!

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

Customer did not leave a comment.

Dallas M. 
Rating:
5.0

Customer did not leave a comment.

PENNY M. 
Rating:
5.0

Customer did not leave a comment.

JESSICA M. 
Rating:
4.0

Todo estuvo bien, no tengo sugerencias de mejoras

JORGE L. 
Rating:
5.0

Please keep doing the great job you are and reward your good employees for doing a great job taking care of your customers. The guy at my location did a super job.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

HILLARY B. 
No reviews have been submitted for this location.

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