Customer Reviews for Champion Forest Self Storage
(U-Haul Neighborhood Dealer)

337 reviews

14850 Cutten Rd   Houston, TX 77069

(281) 580-1532

Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 11 am - 4 pm

Services at this Location:

Contact Us

(281) 580-1532

14850 Cutten Rd
Houston, TX 77069

Services at this Location:

Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 11 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service..answered all of our questions

TREY M. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Very professional and great customer service.

Paul S. 
Rating:
1.0

This location actually did not have the truck and truck was at a different location. I went to this address 4 times over a 3 week period to confirm pickup details and not one conversation was about the truck being at a different location. cost my driver 3 hours.

RALPH R. 
Rating:
5.0

Holly and Ronnie were very nice

JUANITA T. 
Rating:
5.0

I always enjoy renting from this facility, Ronnie and his wife are simply “ The Best “

TERRY S. 
Rating:
5.0

Customer did not leave a comment.

Jamille B. 
Rating:
5.0

Customer did not leave a comment.

AHLRIMANTE Y. 
Rating:
5.0

The staff at this location went above and beyond.....they were polite, professional, caring, and super helpful. I cannot say enough about the kindness I was shown. Thank you many times.

SUSAN H. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Experience was good, but I was charged more than the rate. It was supposed to be 0.69/mile but I was charged 0.79/mile, small but still wrong. No one responded to my email/ complaint.

Revanth M. 
Rating:
4.0

No suggestions

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

No recommendations needed, you guys are doing Excellent!!! The girl was very helpful, she came out to of her office and provided me with Instructions on where to park, she immediately went to the back and helped me with parking of the trailer. She was awesome, with a great smile on her face😊

ROSA R. 
Rating:
5.0

Excellent service as always form this location. They are top notch facility!

MARK DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

Excellent folks running this outfit. No recommendations other than to keep up the good work!

MICAH P. 
Rating:
5.0

all went well, great customer service.

Tiasha P. 
Rating:
5.0

The whole process was efficiently managed. Thank you for a good experience.

PATRICIA J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN S. 
Rating:
2.0

Horrible customer service; staff were no help at all. All sat in their chairs and had bad attitude when asked questions. They didn't bother helping or providing clear instructions when asked.

Son T. 
Rating:
5.0

Customer did not leave a comment.

CLIFF D. 
Rating:
5.0

Interior Windows could use a bit of cleaning. Otherwise the rental was very good.

Robert T. 
Rating:
5.0

Manager was so nice and really cared about my needs.

Brandie D. 
Rating:
5.0

Customer did not leave a comment.

kenneth C. 
Rating:
5.0

Great Service Thanks

Michael G. 
Rating:
4.0

equipment problem with a trailer that the left turn signal did not work, used a different trailer!

MARY L. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Very friendly and helpful employees. Will use this site again today!

FRED H. 
Rating:
5.0

Customer did not leave a comment.

Bill M. 
Rating:
5.0

Friendly, helpful and courteous staff to explain everything and assist.

LUIS L. 
Rating:
2.0

We had an issue with the 24/7 check in process on our phone for whatever reason but the employee in the office was not very helpful at all. I ended up calling the 1800 number instead. After getting off the phone I went back in the office where another employee help me “check in” but seem to be making a new reservation instead. The whole process was longer than needed to be if you have an issue with the 24/7 self check in do not ask employee for help they will tell you “I can't help you”.

Abner S. 
Rating:
5.0

This has nothing to do with the location but my issue was having to use a smaller truck because there wasn't a truck I had reserved with 30 miles. I reserved over a month in advance and had to move 4 hrs away, now I'll have to rent another truck (not from uhaul) to get the rest. Very disappointed and will not use uhaul again

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Nothing at all.

John G. 
Rating:
5.0

Customer did not leave a comment.

curtis P. 
Rating:
5.0

This location was excellent from the customer service, wait time, price, condition of the equipment. There's only one complaint I have, but it only has to do with the Uhaul website. When reserving the truck it said that I qualified for a free month for a storage unit. But every one that I clicked on either said "no units available " or it brought up prices I'd pay. Extremely Disappointing

sonya M. 
Rating:
5.0

Customer did not leave a comment.

Jack P. 
Rating:
5.0

Staff was extremely friendly and accommodating for my move. Had a van at a moments notice and had me in and out quickly and the price was very good! Highly recommend this location for all moving and storage needs!

William M. 
Rating:
4.0

Customer did not leave a comment.

Nicholas B. 
Rating:
3.0

Customer did not leave a comment.

Russell L. 
Rating:
5.0

Customer did not leave a comment.

Heath B. 
Rating:
5.0

I had to really put effort into opening and closing the door on that trailer. I can't imagine if my wife or daughter had rented it alone. I don't think they would have been able to get the door open/closed on their own.

BENJAMIN P. 
Rating:
5.0

All went well. Quick check-in, quick check out, friendly and professional service. EZ rental

Adrian A. 
Rating:
5.0

Customer did not leave a comment.

Hairi T. 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

The man went above for us by staying a lil late for us to get the trailer and was very professional and nice :-)

Kevin E. 
Rating:
5.0

Brian did a great job! Very professional. Thorough and quick.

Emil Z. 
Rating:
5.0

El servicio fue muy bueno

Carlos A. 
Rating:
5.0

Good customer service and clean truck.

WAQAS W. 
Rating:
5.0

Excellent Service

Manuel F. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
1.0

Worst rental experience… Truck was filthy and nasty. We are in the middle of a health pandemic and no one cared to even go in and sanitize clean or anything. it's not on the dashboard. The location manager even pulled up the van and obviously still didn't care. I spoke to Felicia Wallace at the one 800 numberAnd I still have not heard back from the regional manager Joseph Nelson. I called back again this week and still haven't heard a second time. Very frustrating. The price I paid is not worth it for just a few hours of use. and I still have not heard back from the regional manager Joseph Nelson. Very frustrating. The price I paid is not worth it for just a few hours of use

Kevin M. 
Rating:
5.0

The location was convenient and received excellent service.

Brandon C. 
Rating:
5.0

Fill out as much info online as possible like I did and this will make things a lot easier and faster when you pick up your truck.

Laura C. 
Rating:
5.0

The customer service rep, I think his name is Ronnie, was phenomenal! His customer skills and willingness to go the extra mile were the best I've experienced in any industry!

Johnny D. 
Rating:
5.0

Brian was very polite/professional. I did not have a reservation, needed a trailer last minute. He took care of me. Great experience.

Nancy P. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
2.0

The out-of-hours check in was frustrating — “find the box and use the provided code” WHAT PROVIDED CODE? A few minutes of scouring the page and my texts for the code ... After my second call with an extended hold ( the first was because where I thought I rented my truck was actually 1.7 miles away from another U-Haul location —on the same street — where the truck was waiting for me) the rep told me to continue the process and the code is provided later — poor communication, very poor. Then came the lock on the box. Tried 5 times to unlock it using the code — my college-age son tried several times — yet another phone call and we were talked in for the lock release — One word — YIKES!

Marilou S. 
Rating:
5.0

Customer did not leave a comment.

Travis C. 
Rating:
1.0

Terrible lack of information. The online check in told me my key was in lock box number "3" but there were only 2 lock boxes. After a long time waiting with customer service on the phone I was told that lock box number 3 was actually the cargo bay on my moving truck. I was given a combo to open the cargo bay where I found the key. The total lack of information and large delay was very disappointing. What should take 5 minutes took me over half an hour.

Ryan H. 
Rating:
5.0

Customer service was excellent at Cutten Road Uhaul. We've been to uhaul Franchise on cypress north Houston and that was an awful experience. So trying another location, we were very weary. But this location on Cutten was fabulous. Many thanks.

Guy M. 
Rating:
5.0

A little simpler damage assessment system- stickers and photos was unwieldy

William Ross S. 
Rating:
5.0

Best customer service by far

Elise M. 
Rating:
5.0

Customer did not leave a comment.

Lenora F. 
Rating:
5.0

Brian was a great help and made it a very smooth experience.

Chi S. 
Rating:
5.0

Customer did not leave a comment.

Mason W. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Barry M. 
Rating:
5.0

Customer did not leave a comment.

Kalena T. 
Rating:
2.0

Double charged for mileage

MAURINE D. 
Rating:
5.0

Customer did not leave a comment.

Cheryl Z. 
Rating:
5.0

Customer did not leave a comment.

Kelly R. 
Rating:
5.0

Quick, in and out. Had a last minute need for a truck and they took care of it.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

LATASHA KATRICE A. 
Rating:
5.0

Customer did not leave a comment.

Flavia M. 
Rating:
5.0

We had great service!

Shawn K. 
Rating:
5.0

They made the equipment return very quick and easy. Thank you!

Harlan C. 
Rating:
5.0

There was a gentlemen who really went above and beyond. I called several times after hours and he got The messages and very extremely helpful! He made our entire transaction very smooth

Patrick S. 
Rating:
5.0

Great customer service from Ronnie and Hollie!

Tracy Y. 
Rating:
5.0

Best place to rent a UHaul staff is fantastic!!

David W. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Great Service. Great people. Brian checked me in so conveniently after a long day of moving. Ronnie got me the right sized vehicle. It was a pleasure to talk with the team at Champions - Cypresswood & Cutten Rd.

Precious S. 
Rating:
5.0

Customer did not leave a comment.

nyeishea C. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

Everything was explained completely and fully made experience worth it.

CURTIS T. 
Rating:
5.0

Customer did not leave a comment.

Frederick B. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

Brian went above and beyond to provide excellent customer service. Will be renting from here again next weekend!

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

Rebecca F. 
Rating:
5.0

Customer did not leave a comment.

richard T. 
Rating:
4.0

Customer did not leave a comment.

DOROTHEA C. 
Rating:
5.0

Very friendly and professional

SAMUEL W. 
Rating:
5.0

You're awesome.

MOHAMMED A. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Brian went above & beyond to help me get a truck. Good job.

TROY DESMOND L. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Good Service Friendly set-up

Adrian A. 
No reviews have been submitted for this location.

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