Customer Reviews for Champion Self Storage Ruskin

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Champion Self Storage Ruskin

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Mary S. on

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Deborah G. on

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The customer service was wonderful, very helpful. The whole experience was easy. I would recommend this location and these people.

Wendell M. on

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Nothing everything was great !

STEVEN M. on

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Good service and price. Just as satisfied this rental as I was with the last.

Dan D. on

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barbara h. on

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Had an excellent experience working with the employees at the Ruskin location. They are very courteous and knowledgeable. Highly recommend Champion Storage. Barbara Hicks

Autie K. on

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James F. on

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Kevin P. on

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Excellent service and great people. Very accommodating and knowledgeable. The facility is clean and in a great location. I would highly recommend.

Randy B. on

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The truck I was rented ended up with brake failure which caused a delay in safely getting it returned on time. I was still charged the standard rental as if the truck had no issues.

Tony C. on

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David H. on

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Edmund M. on

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WORST RETURN SERVICE AND BILLING MISTAKES ON DROP OFF. THIS WAS A ONE WAY RENTAL AND BECAUSE UHAL'S BILLING WAS SCREWED UP THEY TRIED TO CHARGE ME $57.00 MORE. THIS HAS NOTHING TO DO WITH EITHER LOCATION. COULD NOT FIND A PLACE THAT WOULD TAKE THE TRUCK IN AS THEY HAD NO ROOM TO ACCEPT THE TRUCK!!!!

Alexis V. on

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Linda A. on

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Sally was very personable, helpful and highly knowledgeable - a very professional representative of your business.

David B. on

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floor inside the back of the truck should have been swept clean beforehand, but it was not. Otherwise, service and everything went great.. Thank you so very much!

Harold W. on

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GARY J. on

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Friendly and very good unit

Leeona H. on

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June B. on

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David B. on

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Can’t think of a lick of improvement needed. Maybe figure out teleportation to make moving even easier? Everything was seamless. Will use again when I need it.

Dermont H. on

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Joe N. on

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Explain mileage and other charges.

Michael F. on

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I wa res to clear my storage and rent a truck. While renting g the truck went ok. I cleaned out my storage and asked if I could get my receipt. The reply was we willed mail your tour receipt. I am here now why do I need it emailed. So I took my items to my house. Came back and asked for a cleared receipt for my storage I cleared I was told we will e mail you your receipt. Why do i need it e mailed and I am here and asked twice. The demeanor of the short Caucasian lady bald head was right out nasty. I will never do business with this U Haul location again. I have paid U haul thousands in the last months. This is the type of service that is rendered in Ruskin Fl it is not acceptable and Management need to look into the Customer service at this location.

Anthony L. on

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With so many new storage units in the area now I decided to stay here and glad I did. The prices are the best in the area and the ladies that helped me are so friendly.

Angeline P. on

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Sally did a great job checking us in and taking us to our unit. She was very professional and helpful

Silvano C. on

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I was overcharged for a truck with terrible brakes and full of damage.

Gary D. on

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I specifically reserved a cargo van 2 weeks in advance. I drove 10 miles out of my way to this Uhaul location because they were the closest location that had cargo vans. I called the day before pick up and was told that the van was being returned an hour before my pick up. When I arrived I was told they did not have a van only a box truck. If I wanted a box truck I would have gone to the Uhaul around the corner from my house.

Gerald B. on

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Jhamaul H. on

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The ladies were pleasant, courteous and extremely helpful

Joan K. on

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I found the staff to be friendly, personable and professional.

Joan K. on

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Laurence B. on

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Sue A. on

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Jeff A. on

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Staff very friendly and helpful. However, the truck was not full of gas as I was told. They did acknowledge that when I returned. Very helpful with viewing different spaces and finalizing the renal

Clayton G. on

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Lower mileage rate

Alan S. on

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The only snag I experienced was having trouble uploading my driver's license photos into your system. Staff was great.

Kathy B. on

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Gregory E. on

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Robert L. on

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Brenda E. on

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Excellent service, clean facility, Todd was very helpful.

Charles M. on

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Again, Very professional and experienced customer service that made my rental experience effortless, in a timely manner, and followed-up with all the necessary documents. Thanks Champion Storage personnel!

Charles M. on

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Very professional and experienced customer service that made my rental experience effortless, in a timely manner, and followed-up with all the necessary documents. Thanks Champion Storage personnel!

Brenda D. on

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Helpful staff made it a pleasure!!

Ismael F. on

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Excelente,,thanks I recomend......

Carlos C. on

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All went smooth, thank you for your service.

Allison K. on

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We needed a truck last minute and Harley was great. She set us up with a 10’ truck that was perfect for what we needed and return was very easy. I don’t remember the other ladies name, but she was great with check in as well. Our last move we used budget, but we will definitely be using uhaul from now on. Great team and location!

Joseph R. on

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Very friendly staff! Clean unit and clean campus. Easy to access. I’m happy I chose this location!

Carla O. on

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Staff is friendly & helpful!

Rich J. on

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Vehicles ac was having issues on a 95 degree day. Steering and suspension were not confidence inspiring. Red Ants were coming out of the dashboard. Video available.

Richard M. on

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Keep up the good work.

Derek P. on

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She said I'd get a 26' for the process of a 15' and when I showed up, the dumb cunt than says " oh, we're out of those" ok fine we whatever. Than in the midst of A HURRICANE she tells me there less than a quarter of a tank of gas...the fucking gas stations are out of gas because everyone has sucked them dry....than I get into the truck and there are literally 100s of ants in the cab. Must have been parked on an ant hill. What an awful first experience and I will definitely not be recommending uhaul. And prove to me that you actually read these and reply to me.

Carla O. on

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Richard B. on

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Frankie R. on

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ALEXIS A. on

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Should have Wi-Fi as the reception for some carriers in that area is poor.

Terry T. on

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Processing was quick and friendly

Mark W. on

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Very nice staff, accommodating and courteous.

Wayne R. on

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When I turned the truck in they never gave me a Final Bill. They said I would receive one via email and any difference in the charges would be billed or credited to my card. I have never heard anything back from them as far as the final bill or charges.

William K. on

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First and foremost, refine the check-in process so that it does not take 30 plus minutes to get a copy of my drivers license. Until that process is refined, do not force me to stand there and wait for such a simple task to take place. The A/C on the truck I rented did not work properly. The blend doors do not redirect air flow to where you want it. There is also a brake issue with the front left brake that causes massive vibration when braking.

eddie S. on

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Very friendly...i felt like we knew each other at the time of drop off

Wayne S. on

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Juan C. on

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Everything is ok

steven M. on

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Let customers know that they can fill out information on web site when they return uhaul after closing time.

Loren B. on

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Edwin S. on

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the service is good and for improve you just need keep like you are. Thank

Laura H. on

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IHAB H. on

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We had a great experience at Champion Self Storage in Ruskin Fl. very nice people they helped us to get the right track and take the explain everything, I highly recommend Champion Self Storage.

Bernard S. on

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Diane R. on

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GLENN Q. on

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The truck was ant infested. I showed the manager , when I returned the truck. There was a line of ants coming out of rear wall of the truck. All of my boxes are now full of ants. The internet at the center has been down for two days, long wait times.

Sean B. on

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Didn't end up needing the space

Donna W. on

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Annette K. on

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Very nice people.

Lee H. on

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Richard P. on

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Catherine D. on

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Staff was very helpful! Really nice to see that they are willing to go the extra mile- thank you!

Philip L. on

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Friendly staff. Easy rental process.

Rosemary B. on

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Elias A. on

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Clean and easy access

woodie I. on

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Greg P. on

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I will not rent From Uhaul again. Requiring me to download my drivers listened is against my right to privacy. I won’t Be surprised if there is a class action against your company.

Wendell Ryan H. on

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Terry T. on

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Shana M. on

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Staff is incredibly helpful and friendly. The security is great as well.

Barbara S. on

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Courteous and pleasant people to work with. Used the cargo van and found it to be easy to use and drive. Would use this facility again.

Michael C. on

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Your representative was very professional and very helpful in explaining the prices and sizes of the vehicles. He explained what to bring to pay for service. He was very caring.

Pamela B. on

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Price for a 3 day rental was very high. We didn’t need it for 5 days but was charged for it.

John H. on

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Keep up the good work.

Lorenzo T. on

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I was contacted by a woman at this store who was very rude when telling me my reservation was being canceled because they do not participate in U-Hauls 1-month free storage program. Not professional!!

Gary S. on

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Gayle K. on

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jack P. on

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you are doing a great service to the community, Thank you for your high standers

Gary S. on

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Andrea J. on

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Alice is great - She provided a unit quickly and in a great spot so I could have drive up access - Clean facility - Very nice staff!

Greg A. on

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Andrew K. on

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Theodore H. on

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david W. on

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SHARONDA W. on

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The process was smooth and fast. Great customer service served with a friendly smile.

SHARONDA W. on

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Therese P. on

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The staff were very helpful!!!

Phillip K. on

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Everything as advertised.

Steven D. on

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jason F. on

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Made my move less stressful and easy. A+++ Thanks Noah!

Phillip K. on

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Job well done.

TIFFANY R. on

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Helen R. on

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James C. on

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Was supposed to drop off the truck here however you changed the location without me knowing. Todd was kind enough to have the location switched back to his store.

thomas L. on

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I called to book a van and was assured one was available for when I needed. When we got there we were told no vans but received a large truck. Did not want or need a large truck, wanted the van I was assured I could have.

ANDRE T. on

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Roosevelt W. on

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My only issue was that it appeared the back of truck was not cleaned by prior user. You could not see the dirt by looking in but after getting in we were stepping on nails and when sweeping them up came up with lots of dirt.

MARK S. on

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Fast and efficient. Vehicle was in perfect shape.

buddy M. on

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Pamela L. on

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The agent at the location made the transaction fast and easy. She was extremely nice and professional. Exactly what we needed for a quick move. Thank you.

Joe P. on

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Jorge A. on

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Great/fast/friendly, thank you!

Andrea R. on

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I left a voice mail message Wed. cancelling the truck and storage unit for today. I don't know if you received it. Please keep my $6.95 deposit for your inconvenience. Andrea Reynolds (814) 450-7050

Henry G. on

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Frederico G. on

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Great service, fast and cordial!

stacey C. on

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The salesperson Noah was very knowledgeable about the trucks. I needed a certain size and he went above and beyond to get one for me. He knew I was in dire need and was very reassuring and compassionate. I had reserved one from another company a week in advance and it was not sent to the store to pick up. They did not have any in the general area and tried to get me to take a truck 6 feet longer than needed. I was very pleased with the uhaul company for getting me what I needed. I would recommend them to anyone. The truck was very clean and had great instructions for how to use and read all the inside tools.

Leavitt A. on

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very quick and simple, no issues. in/out on time, thorough etc.

Amanda H. on

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I was provided everything I needed to move my stuff in.

LES B. on

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I gave a thirty day notice of moving out of the storage unit and was charged for the full month of January and not a pro-rated amount as explained to me when we initially rented unit.