Very professional and courteous
darrell o
Customer Reviews for Champion Self Storage Ruskin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people
Richard VSmall parking area, but that can't be changed
CHERIE WNothing comes to mind, it was a smooth pro' experience.
GEOVANNY CExcellent truck clean and worked well. Customer service experience excellent easy check out and check in.
Brian BHands down the best location near Sun City Center Florida
KURT KTrucks need cleaning and maintenance
bert dNice clean van, Harley was great, I was in and out in no time. Love Champion Self Storage
todd mThe folks/sales were very nice. Very helpful. The overall price was more than I expected. A 20 dollar rental ended up costing 90 dollars for 3 hours. It is what it is. I was greatful for the vehicle.
rich gI was well taken care of as far as renting the vehicle. However, the Van itself needs a lot to be desired. The seats were probably 2 inches thick. No umbar support the brake pedal was too close to the gas pedal. I kept hitting both no place to put your left leg. Very uncomfortable to drive would never rent that vehicle again. However, I would rent from this company again and from this location again. Equipment has nothing to do with the way I was taken care of which was great
Gary AYour representative I worked with was outstanding at this location . A+ RATING P
paul lGreat location. The person opened the store right on time and was very helpful and friendly. Highly recommend!
KURT KVery pleased. Your staff was courteous and professional
Joseph RMore parking space
Emma LThe team at Champion Self Storage was outstanding. They were helpful and courteous while making the rental process expedient and efficient.
Ronald SThe location itself was fine. My issue is with the U Haul app itself. Its very confusing to rent a truck and supplies, boxes in my case, only to go and pick them up and they let me know they don't have or sell U haul supplies. How is that even practical for the consumer. I can go to another U haul location to get the supplies I needed for the move, while also paying per mile for the vehicle? I would have tried to choose a location that actually has the supplies I needed. If the location doesn't have the supplies don't offer them in the app.
Christopher GThe inside of the truck was dirty and the brakes weren't that great. The location parking area is small and confined. The dolly was given to me in store, not put into the truck for me. I thought that was different from previous Uhaul location experiences I've had.
Kosheka WMOTHER & SONS MOVING partners with Uhaul for our rental truck needs! @MOVEwithMOM
GLORIA BKeep this agent on your staff.
Patrick SExcellent process and made the move seamless, thanks!
Courtney JEverything worked exactly as expected.
Thomas DFront desk clerk customer service A+++++++ She was great went over everything and charge in detail
Selathiel B$119 for a 4 hour rental and roughly 130 miles is a little spendy, and that was only a van.
Jerry MI would have given 5 stars, except that we ordered 2 dolly's and they were not available when we went to pick up the truck. Even if there weren't any available for what ever reason, at least a phone call prior to us picking up the truck, to make us aware of the situation would have been appreciated.
Helen RCustomer service is amazing young lady at front desk was kind and helpful and very professional I recommend anyone who needs any Uhaul or storage needs you guys are definitely the place
Elizabeth cI am very disappointed with Uhaul company waited less than 24 hours to noticed me the location I've choosing doing my reservation has changed leaving no choice to go with the new location given by your company. While the location I've choosing doing my reservation has about 3 same size truck seating in the same location driving pass by to go pick up from the location given by your company. Driving by 10:40 pm those truck still seating at the same spot. The location that road every day at least 5 times drove in front of that location. Location changed, Time changed because of that i was extremely late from in to . Very very disappointed. Features business is an certain. Not happy at all with your company.
Lionel STo Rent for $19.99/day, and come out 5 hours later at $155, and still have to pay tolls...Really?
Randy Mcustomer service rep very very nice!
Susan EFriendly professional staff, would highly recommend.
Beth SOffice Smell really bad like sewage, truck I rented had check engine light on and smell like gas, I told the receptionist about it and she said she didn’t receive a complaint from the previous renter and if I didn’t like it there was not another truck to rent
CHRISTOPHER VChampion is fantastic! We enjoy working with them!
Ashley LI had ZERO issues with the folks at this location. However, trying to use the app to pick up was infuriating! After fighting with it for 15 minutes, we walked in, and had the keys in less than 2 minutes. Your app sucks!
Robyn RBe happy and kind with customers
Gian PI am a single woman on my own. I got 20 miles up the road and discovered the tires to be dangerously low. I picked the van up a day early to get an early start as i had an 8am appointment. I pulled off the highway 3 times trying to put air in the tires without success until Dade City where a very nice man agreed to put air in the tires. The front right 36 front left 42 back right 68 back left 76. Unacceptable! When you check the mileage and fuel gauge it might be a good idea to do a tire pressure, oil and other mechanical needs. The window washer fluid indicated low too.
Karre RExcellent Customer Service and fast and efficient pick up and drop off.
Carrie TThe customer service exceeded our expectations. Everyone went above and beyond. The vehicle was great. I highly recommend this location. They made a very stressful situation better.
Debra RThe people working there are very nice
Patrick MNice girls at front
Randy RVery friendly customer service. Thanks.
Robert B1. I was told o could keep the the vehicle longer (two days) at pick up that was denied because they rented the truck to so someone else. They lied to me 2. I was told the gas tank had to be filled before returning. I only put 9 miles on it ( it was used for storage in my driveway for a home repair) and it cost me over 19 dollars to fill it.
joseph ANothing - Harley was awesome!
Eileen MJean
JEAN ECustomer service was excellent
Anindya MClean your equipment.
DANNY STruck had some AC cooling issues and kept going in and out. Also the truck had a check engine light on, that needed attention, though I'm not sure what it meant, maybe a maintenance issue? The place itself, and storage area lobby is very nice, and Staff were very helpful and eager to get us a truck rented for the time period we needed.
John Pstaff helpful n accommodating❤️
Christina CHave Alice greet every customer. She answered every question, make great suggestions and treated me like a valued friend. My experience was outstanding. Thanks.
TOM MThis U-Haul center is the best. Most polite and accommodating staff. They deserve a 10 plus. Won’t be shopping anywhere else for a rental
Tony TEverything was great!
Bruce KThe lady who took care of me was great. I'm sorry to say I forgot her name but she should be recognized!
Alvin CThe employees are very helpful and friendly. Great to work with
SCOTT MNothing to complain about…
Franckel CYes my first time renting the truck was less than the second time I will like to know why
Alex MGreat customer service
Luanne LMore employees to help at site 45 minutes to just get a U-Haul that was already scheduled for pick up is ridiculous
Anthony GDon’t charge them twice
Elizabeth WThe cargo box was not swept out, the windshield was extremely dirty. The only thing I wish it had was a USB port . Everything else was great.
ray r