The truck was not cleaned. We had to clean it before we loaded our possessions. The truck had a lock on the back that the facility did not have a key to. Had to get permission to cut off. Ordered 2 dozen blankets and they were not there. We were told we could go to another location to get them. Not acceptable. They made moving day more stressful.
Joseph A.
Customer Reviews for Champion Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They canceled my reservation in front of me and I had to redo it. The lady wasn't trained at all and because it took over an hour to get my reservation completed, I was late to work and got written up. Thanks.
April J.Staff were friendly and very helpful. Unit was clean. I had no Problem at all and would recommend anyone to check out this place if they are in need of a storage unit.
Mary M. | Overall ExperienceGreat job!!!
Edward M.I'm filing a law suite against you all. there's a law that says I am entitled to get my deposit back. Waiting to go back to my lawyer. Thank you.
Timothy J. | Overall ExperienceThis place was so great! People were nice and helpful.
Cheyenne H. | Overall ExperienceEverything was Great
bruce D.There were roaches in both our units! I complained several times and get nothing but I’m sorry! We have to take extra steps in unpacking our stuff into our brand new home and even had to throw several things out.
Mallorie K. | Overall ExperienceVery nice and helpful
John E.The reason why is yall prorate monthly fee when someone rents a unit. But when they pay a full month, and let you know know ahead of time they will be getting out. Yall do not prorate then. I paid 105.00 a month for 2 weeks. Yall are just takeing peoples money. That is wrong.
Gina C. | Overall ExperienceEveryone was terrific in the office as well as the maintenance guy
Jose A. | Overall ExperienceService was Horrible !! What I reserved wasn't available and I ended up having to go to two different locations to get two different teu ks and got charged full price for both! I will never be using this company again and will discourage all family and friends from using your service as well!!
lisa W.Facility was always clean, staff are very friendly, highly recommended, and if we ever need extra storage, we will be back!
Melissa L. | Overall ExperienceI only vacated my unit because the rental rates kept increasing. At this point they have doubled my initial entry rate. I understand inflation but the monthly rates just got too high. I was able to purchase a very nice and sturdy structure for less per month than your unit.
MARGARET S S. | Overall ExperienceDoesn't matter if you only need it for a week or two, or a month. You still have to pay for a full month. I don't think this is right, you are paying for something that is not being used.
Priscilla H. | Overall ExperienceThe storage was damp and wet, items were damaged, we took pictures and trying to get reimbursed, please reply
BARRY L H. | Overall ExperienceHappy New Year
BRUCE M. | Overall ExperienceIn just the year and a half I have had his storage unit, the rental fee has increased over time to $40.00 more per month than when I started, which I can no longer afford. The facility and staff were fine; the cost is just much more than other storage facilities in the area.
Joanne G. | Overall ExperienceI ask for months to have junk boats parked in a area not for storage. These boats made it impossible to back a trailer to my storage unit.my unit is for business not pleasure so I loaded and unloaded daily. I spoke to staff dozens of times about this issue with no response. Staff said boat owners would not move the boats. So I’m moving out of my 2 units after 9 months of complaining. And price goes up every few months and that not right. I’m done with this facility. And now staff has messed up my paperwork on which unit I have moved out of. What a mess. Never again!
RICK A C. | Overall ExperienceThe front gate was broken when I first rented rv space. I was told it would be fixed within a couple of days. After a month went by the gate still wasn't working. I removed my rv earlier then planned do to the lack of a secured area.
JHON T. | Overall ExperienceI had to file a consumer complaint in order to resolve the issue I had with Champion Self Storage. Ultimately, it was resolved, but they tried to continue to charge me for 2 units after we moved everything left into one unit. On a more positive note, the gentleman who checked units and spoke with customers at the units was a very pleasant person to talk to.
Jacqueline D. | Overall ExperienceThe staff were extremely professional and helpful. Tabetha and Jose were friendly and made us feel welcomed and appreciative of our business. Thank you for such a pleasant experience. Carol and Phil McDavid
CAROL M.Have someone with a phone on them for when they are out of the office
christopher H.Went above and beyond to assist me
Marie W.There was one lady working inside that was less than friendly...and in Texas, we would call her down-right rude. Another younger lady tried to be helpful but the older one barked at her. We would not return because of her.
ZACHARY A.Great Great service
LASHANDA G.Helpful and fast service 😊
Charles C.Employee's could be a little more prompt, courteous, and professiona!
Richard C.Everything was great! Service and the equipment. Customer service was excellent!, Tabitha, Sara and Jose we most helpful! Thanks again
RONALD T.Give a better heads up about the check in for the truck, whats all needed to look at etc before take off
CHRISTOPHER S.After hours. No personal contact
SHARON P.Be more respectful of other people's time. If someone has an appointment be available
KAREN C.It took that lady 24 hours and 4 tries to get me a truck rental when they had a truck on the premises.
Vicky Y.LADIES IN OFFICE WERE VERY SWEET AND PROFESSIONAL.
MARIE B.The process was anything but user friendly. The storage unit handle itself looked as though it was going to fall off. The return process for the truck was not easy at ALL. As a matter of fact that process should've been explained better. And all the “fees†is quite ridiculous, they didn't have half the equipment that I needed so I had to compromise and should've been compensated for that. All in all super glad it's not a permanent thing and will look somewhere else for future moving needs!
ASHLEY C.Tabitha and her maintenance man both went above and beyond helping me, you have two very good employees,
Joanna W.Find better more professional help
Brenda M.no suggestions needed
James D.The people working there and who assisted me were very professional and friendly. My all around experience with these personnel was exceptional.
Ronald M.Everyone was nice and helpful thanks
David W.This is just too funny. Tried for two months to get a reply online and phone. Never got ANY response. I gave up and then get an email hoping my move went well. Seriously?
Patrick N. | ReservationUnit was clean. Reservation process was easy. Staff very friendly and helpful.
Victoria V. | ReservationStaff was very helpful and knowledgeable about about the process. They answered all of my questions completely. Unit was clean. On line reservation was very simple. So far so good.
Victoria B. | ReservationThe mileage was wrong, the fuel gage was wrong, the engine light AND both rear tires were flashing needing air. Was told they would discount it since it was the only small one and they did not discount anything
Elizabeth S.We rented from Champion Storage in Palatka Florida. Lauren made the rental very easy, she worked quickly and was very helpful.
Jeanne D.The lady who was working was friendly and knowledgeable. Getting in & out was quick, easy & stress free. I would highly recommend this location to my family and friends.
Cindy W.Very nice people and facility works great for what we needed stored.
Allison P. | ReservationGreat experience. The process was fast & quick.
KATRINA Y. | ReservationHave more stores like the one on hwy100 in Palatka FL.an more employees like Jess.
RICHARD G.Employees were very friendly and helpful
James N. | ReservationAll the girls are very helpful in the office thank you everyone at Champion storage Palatka Florida I'll definitely get the word out to you guys you're awesome
Suzanne D.Coming in today to pick up
Stephen J. | ReservationI loved the way they worked to get me in a bigger unit in the same day. Also champion storage has great customer service
Kayla R.Service was excellent!
Richard C.Sweep out vehicle before renting to someone. Also make sure employees read mileage correctly when vehicle is returned.
sue S.I used this storage facility because U-Haul advertised it would be a one month free unit, I did not learn until arrival they don’t honor that, even though it let me book it that way, misleading advert
Russel A. | ReservationThey would not honor the free month rental that I signed up for when reserving the truck, false advertising.
Max A.Very helpful and friendly.
Anna T. | ReservationEverything went well
James N. | ReservationTruck did not have a full tank.. it was less than 3/4 full when i picked it up.. i should have taken a photo I feel they charged me for that? I had to pay more than the estimate.. but i did not go any extra miles
Jeanine O.Staff at location was very helpful making the reservation. The condition of the truck is a different story. Hard to start, front end shaking, did not change gears. Had to cancel our move.
Sheila M.I liked it .
Shania T. | Reservationwe were promised by U Haul a free months storage when we turned in our truck at this location. Come to find out when we drop off the truck that this is only possible at a U Haul owned facility. You need to change what you promise or make it more clear.
Warren P.Manager was super helpful and friendly. She made the whole process super smooth.
Diana v. | ReservationNothing you guys are the best and will always go back to the same location for all of my moving needs. All the staff was friendly and helpful, the nicest people you could fine they understood my needs and helped me a lot in a really bad time of need.
Engracia P.Nice facility. Very clean. And very professional workers.
Marlon F. | ReservationBonnie is absolutely the best, friendliest, and most helpful, and runs the very best storage facility, and UHaul return facility in the UHaul system!!
William B.Having been a customer of Champion storage for a couple of years now, I was once again very pleased with the customer service that Bonnie (manager) gave us.
Robbie G. | ReservationWas very happy with the rental... staff that assisted us was very helpful.
Chan J.Bonnie went above and beyond, she was awesome
Keven B.Easy to drive and got good gas mileage
ALICE C.Bonnie is always so helpful. Thanks again.
Melissa L. | Reservationsome kind of white power falling on all my stuff
ROBERT U. | Overall ExperienceThank you
Marlene C. | Overall ExperienceI used this facility for about 2 years and never had any problems at any time.
ROY C. | Overall ExperienceActual move out date was 12/29/18. Extremely helpful staff.
ANDREW S. | Overall ExperiencePrompt efficient service with a smile.
JUDITH V.Nice units, fantastic helpful and friendly staff!!!!
IRENE M W. | Overall ExperienceFast, Efficient, and Friendly Service! Great Team!
RICHARD G.The customer service was great! The ladies at the desk we're very helpful!
COWAN A.return was much easier.
Pat F.The lady was really rude
jenifer H.Phenomenal representation of the uhaul brand and service. They went above and beyond with customer service to make our rental worth it.
john T.The office had cockroaches crawling all over. The service was great and the employees were nice the facility was just gross.
Corey S.These ladies were of utmost professionalism, personable, respectful and courteous! They represented your company beyond expectations! If I were not moving I would just want to drop in in them every morning with some coffee and shop talk!
Lezah M.Bonnie was VERY rude apon return of equipment!
George C.Great Service clean truck
TIM D.