Customer Reviews for Champion Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Champion Self Storage
David W. on
Everyone was nice and helpful thanks
Patrick N. on
This is just too funny. Tried for two months to get a reply online and phone. Never got ANY response. I gave up and then get an email hoping my move went well. Seriously?
Victoria V. on
Unit was clean. Reservation process was easy. Staff very friendly and helpful.
Victoria B. on
Staff was very helpful and knowledgeable about about the process. They answered all of my questions completely. Unit was clean. On line reservation was very simple. So far so good.
Elizabeth S. on
The mileage was wrong, the fuel gage was wrong, the engine light AND both rear tires were flashing needing air. Was told they would discount it since it was the only small one and they did not discount anything
Jeanne D. on
We rented from Champion Storage in Palatka Florida. Lauren made the rental very easy, she worked quickly and was very helpful.
Cindy W. on
The lady who was working was friendly and knowledgeable. Getting in & out was quick, easy & stress free. I would highly recommend this location to my family and friends.
Allison P. on
Very nice people and facility works great for what we needed stored.
KATRINA Y. on
Great experience. The process was fast & quick.
RICHARD G. on
Have more stores like the one on hwy100 in Palatka FL.an more employees like Jess.
James N. on
Employees were very friendly and helpful
Suzanne D. on
All the girls are very helpful in the office thank you everyone at Champion storage Palatka Florida I'll definitely get the word out to you guys you're awesome
Stephen J. on
Coming in today to pick up
Kayla R. on
I loved the way they worked to get me in a bigger unit in the same day. Also champion storage has great customer service
Richard C. on
Service was excellent!
sue S. on
Sweep out vehicle before renting to someone. Also make sure employees read mileage correctly when vehicle is returned.
Russel A. on
I used this storage facility because U-Haul advertised it would be a one month free unit, I did not learn until arrival they don’t honor that, even though it let me book it that way, misleading advert
Max A. on
They would not honor the free month rental that I signed up for when reserving the truck, false advertising.
Anna T. on
Very helpful and friendly.
James N. on
Everything went well
Jeanine O. on
Truck did not have a full tank.. it was less than 3/4 full when i picked it up.. i should have taken a photo I feel they charged me for that? I had to pay more than the estimate.. but i did not go any extra miles
Sheila M. on
Staff at location was very helpful making the reservation. The condition of the truck is a different story. Hard to start, front end shaking, did not change gears. Had to cancel our move.
Shania T. on
I liked it .
Warren P. on
we were promised by U Haul a free months storage when we turned in our truck at this location. Come to find out when we drop off the truck that this is only possible at a U Haul owned facility. You need to change what you promise or make it more clear.
Diana v. on
Manager was super helpful and friendly. She made the whole process super smooth.
Engracia P. on
Nothing you guys are the best and will always go back to the same location for all of my moving needs. All the staff was friendly and helpful, the nicest people you could fine they understood my needs and helped me a lot in a really bad time of need.
Marlon F. on
Nice facility. Very clean. And very professional workers.
William B. on
Bonnie is absolutely the best, friendliest, and most helpful, and runs the very best storage facility, and UHaul return facility in the UHaul system!!
Robbie G. on
Having been a customer of Champion storage for a couple of years now, I was once again very pleased with the customer service that Bonnie (manager) gave us.
Chan J. on
Was very happy with the rental... staff that assisted us was very helpful.
Keven B. on
Bonnie went above and beyond, she was awesome
ALICE C. on
Easy to drive and got good gas mileage
Melissa L. on
Bonnie is always so helpful. Thanks again.
ROBERT U. on
some kind of white power falling on all my stuff
Marlene C. on
Thank you
ROY C. on
I used this facility for about 2 years and never had any problems at any time.
ANDREW S. on
Actual move out date was 12/29/18. Extremely helpful staff.
JUDITH V. on
Prompt efficient service with a smile.
IRENE M W. on
Nice units, fantastic helpful and friendly staff!!!!
RICHARD G. on
Fast, Efficient, and Friendly Service! Great Team!
COWAN A. on
The customer service was great! The ladies at the desk we're very helpful!
Pat F. on
return was much easier.
jenifer H. on
The lady was really rude
john T. on
Phenomenal representation of the uhaul brand and service. They went above and beyond with customer service to make our rental worth it.
Corey S. on
The office had cockroaches crawling all over. The service was great and the employees were nice the facility was just gross.
Lezah M. on
These ladies were of utmost professionalism, personable, respectful and courteous! They represented your company beyond expectations! If I were not moving I would just want to drop in in them every morning with some coffee and shop talk!
George C. on
Bonnie was VERY rude apon return of equipment!
TIM D. on
Great Service clean truck
Tom P. on
No improvement needed
CHANTELL S. on
Ms. Bonnie was awesome!!!
DAVID P. on
Outstanding customer service at this location.
Marissa D. on
Bonnie was awesome!!
RANDY T. on
Upset that yes the truck was rented for two days, but i used and returned it in one day less then 24 hours of renting and still charged for two days. I did go over the mileage but thats fine, I expected that and was glad to pay it. But if you return it a whole day before it's expected, you should be reimbursed.
MALCOLM L. on
It was a quick and efficient transaction. The office manager was extremely pleasant
Micheal K. on
Easy in and out.
KATHI C. on
Have employees who have good customer service and know how to do their job correctly. Employees who maintain professionalism through a tough situation.
Megan C. on
Excellent customer service. Helped us work through issues after hurricane Matthew.
BILLY V. on
they did not keep accurate mileage and over charged me plus i know they didn't clean the truck out after the previous renter because i found a dead man behind the seat of the truck no this is not a joke there was a guys ashes behind the seat. i returned the ashes to the funeral home that handled the funeral arrangements. they didn't quote the right prices and now i had to sign a promissory note to pay the balance left owed i was highly upset with the whole ordeal and will inform anyone that i come into contact with of the unsatisfactory experience i had. i personally will never use another uhaul again budget of penski have my future business.
Linda F. on
When we arrived we were told it would be a 20 minute wait. It took an hour and a half for service. When it was finally our turn, the attendant was short and rude. Would not go there again.
Harris B. on
The ramp did not have hooks to keep it stationary. Could not use the ramp.
TAMMY W. on
Excellent customer service, Bonnie the employee was very nice and very helpful, so pleasant. She made my experience very stress free. I really appreciate her for everything. I would definitely recommend this location to others.
PATTY A. on
The man refused to take the truck after I was done... Clearly he had a spot for it,but kept telling me he didn't. This facility was where I was told to bring it back so I did, and he literally gave me a hard time and refused. I eventually told him this is where I was going to leave the keys, and he can deal with it. I wad not at all happy about his customer service skills, there were none from either guy in the store.
CINDY F. on
Really nice employees! Great to work with.
mike V. on
This was my first time using this location. But Bonnie and company provided very efficient customer service getting me checked-in and down the road toward home. I'm recommending them to family & friends living in the area.
David H. on
Office restroom was overflowing while staff was conducting business. She indicated her apartment restroom was flooding also. Uhaul moving materials were getting soaked, as product was stored on floor outside of restroom. Staff was by herself with no help and facility was very busy, she was overwhelmed.
Rock S. on
great service and was a pleasure to know that a person really cares and wants to help when they can. Thank you
Bryan B. on
Had reservation in Interlachen but had to drive to palatka to get the uhaul so it was an extra 20 miles on the truck than what was supposed to be.
DAVID K. on
Refund my money and we will talk. How about training your employees. Because you aren't.
MICHELLE G. on
There is nothing better they can do to make it better.
GARRETT D. on
I had aignition pleasurable experience with this location