1. Rear had pieces of cardboard had not been swept out 2. Tires were boarder line and out of balance 3. Front seating atea had plant buds in the door pockets 4. Checkin was; give me the keys and send me on my way 5. Major vibration between 60 and 70mph 6. Checkout was take the keys and send me on my way 7, Uhaul showed veichle overdue a day after it was turned in
ROBIN B
Customer Reviews for Champion Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful!
Owen HFriendly people and very easy to deal with. Picking up truck was very easy and fast.
CHARLES NReserved a truck a week in advance. Went to pick it up, it was unavailable. No discount offered for our inconvenience. We also reserved moving equipment, that too was unavailable. Very dissatisfied. Recommended going anywhere else but here!
MARK KThe lady in the office was sweet and friendly. I would go there again if I needed a truck.
SHERRI GMy experience was flawless
RONALD DWe put gas back in truck to be where it was at when picked up and was still charged for gas. Nobody ever answered phone and doesn't return calls, been renting from uhaul for years never had a problem until now at champion storage
DAVID BDon't know what else you could do staff was friendly places clean trucks ran fine had a very good experience
DAVID MI was so impressed we needed a u-haul last minute and this location was able to get us one the same day, she was very friendly and helpful. Thank you!!!!
TRACY CGreat service
ALISON HMake sure you keep Mrs. Rachel. Very kind and pleasant,
Katrina WThis location had to call U-Haul in order to free up a vehicle so that they could rent it to me they had to wait a very long time for the person at U-Haul to answer the line and free up the rental so they could rent it to me. I waited much longer than I needed to because the person working at the location didn’t have the power to free up the vehicle themselves and had to call in. my suggestion would be give the locations the power to do that themselves so they are not dependent on calling in to U-Haul to do those types of things. This location was perfect. They did a great job. The only inconvenience was that they had to call in U-Haul and that U-Haul took a very long time to answer the phone.
Paul VI was told my total rental would be around 25.00 because of the inconvenience of the other U Haul dealer and I still ended up paying more than that. I would like this looked into because it is not fare to me, that the other dealer decided not to have our truck available and I had to drive extra miles not only in the U Haul, but also in my personal vehicle. 386-336-5891
Sara BYour customer service is awesome , very professional, I've called a lot of family members and told them about you and how great you are so if they need service they will definitely come to you at your location 😀
Terrisita BI love working with this location. She is very sweet, quick and efficient. I have been to other locations that are not that way.
robert pRachel was very nice and professional and went beyond to get any questions answered for me. The location was clean and inviting.
Jeannie HFrom the 1st phone call with questions to the day we picked up the truck it was a great experience. The employees were professional, friendly and knowledgeable. The location was convenient and the office clean and comfortable. Couldn't ask for more.
Carol J1/29/24 when I book the lady at the desk was very helpful and nice.....also the same for the next day cause she was there again
Kenirra JThe picture taking feature failed miserably, very frustrating, able to load taken pictures but reloaded page and deleted loaded pics. Otherwise, people and truck excellent.
joe hI can't think of anything you can do to improve customer service. I had an overall excellent experience renting the U-Haul. The same ladies have handled my rentals over the last 3 years and are very professional and take care of me like I am family! I always recommend this location to my friends. Thank you.
Suzanne Gkeep up the good work and excellent customer service
Bruce MNot charge for miles that were not used
James CThe things I did not like was I was put to the back we could not use our dolly because the cement was to hight. We was told online we would get 2mo. 50 percent off the first 2 mo We was doing the paper work and I said ok they said online I get 2mo.half off . The girl then said I don't get that because most of the units was taken. That's not right I should have got the deal
Janet BRachael she is such a big help, she has excellent customer service, you asked her something she is on top of everything storage and a uhaul and she has a great Personality ,smiling etc; we will give her 100!! thank you so much! So if you need a storage unit and uhaul truck go to This place Reasonable prices too!
DELRENE LFriendly and fast
Brittany SBest service ever. The lady was very professional and nice. I'm very happy with the drop off location
Rodney HVery nice lady 👍
David YThis was my second time renting a U Haul from this location. Both times it was a pleasant and easy experience. I would highly recommend anyone needing a storage unit or a U Haul to use Champion Storage in Palatka, FL. Jessica is amazing!
Emma LStaff was very friendly. Would highly recommend this location.
Lori PThank you for easy transactions!
Janet JGREAT CUSTOMER SERVICE!!
Glenise IMake sure the truck is completely empty and free of leaks!
Jacob MI can't think of any improvements that are needed. Jessica handled my rental very efficiently. Highly recommend using Champion for your storage or moving needs.
Emma LEverything was wonderful, thanks
crystal YGreat people... exceptional service
THOMAS SThe lady was very nice
Margaritta AMake sure the rental has gas in them and hand trucks
Melissa NGreat service
Carl MAwesome customer service, they helped us in a time of need
james gWas told to return by Sunday at 4pm and I did, never was told they close at 2pm on Sunday and that if you return past then you’ll be charged till Monday. If I knew I would have returned it before 2pm. Also, truck was returned Sunday per contract but was charged thru Wednesday morning cause “that’s when they found the key” and was told “I’ll see if I can reverse it, but probably not”. Will never use uhaul again!!!!
Cody Jgirls in office were very helpful
Susanne cIt satisfied my need of a truck.
Mary RSeemed daunting at first time through but after that it didn’t seem too bad
Louis PEverything was good. Keep up the good work!!
Annie jGreat experience. The staff was cordial and quick.
Jeff RThank goodness we got here early because the woman at the from desk said they were so full she was going to call and tell us we needed to drop the truck off somewhere else. After driving all over this would have been extremely ridiculous.
Miguel PWe were charged a cleaning fee and the truck was clean when it was returned. We used it to get a dresser and only 100 miles 1 dresser things were broken on the truck dash button for light in back of truck .window roll up handle was coming off as you roll window up or down I will never go there again .we left truck because they were at lunch .1 he and half we would have had to wait worst experience from uhal ever. I'm disappointed they can use the fact they can charge my bank to add on extra fees fo them.
sarah wManager was very helpful.
Timothy HI was charged an after hours fee even tho I was on time and they’d decided to close a few minutes early. The truck driver seat is broken, the visor is broken, the light in the back is flickering and there was a switch in the dash that was broken. The worst maintained uhaul I have ever rented.
Amanda DHad lots of difficulty trying to return the truck. Took pictures as instructed 6 times but it would not upload to u-haul. Called customer service and Alex was awesome! He helped me with the issue and gave me alternate instructions so that we could turn in the truck.
Dean EGreat customer service and the willingness to help was excellent
Gregory JI had the truck for a total of two days. The pickup place said they would waive the fee for the second day. I was charged almost $400. Charged from both the pickup and drop off place. I opened a dispute twice. No one responded to the second one. I would not recommend Uhaul to anyone! I will never use Uhaul again and I will certainly let everyone I know the experience I had. I'm out almost $200. Moving is expensive enough without being charged extra. This is the worst customer service I have ever dealt with!
Meredith MVery nice young lady took care of the truck return.
WILLIAM M