Customer Reviews for Champion Self Storage
(U-Haul Neighborhood Dealer)

316 reviews

4001 Reid St   Palatka, FL 32177

(386) 328-1434

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 2 pm
Special Operating Hours
  • 11/25/2021: Closed
  • 12/24/2021: 9:00 am - 12:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(386) 328-1434

4001 Reid St
Palatka, FL 32177

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 2 pm
Special Operating Hours
  • 11/25/2021: Closed
  • 12/24/2021: 9:00 am - 12:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super friendly staff

Monica S.  |  Overall Experience 
Rating:
2.0

Location failed to take pictures of the equipment, resulting in nearly an hour of waiting on hold for customer service to process the after hours pickup.

Kellin R. 
Rating:
5.0

Customer did not leave a comment.

Leon B. 
Rating:
5.0

Customer did not leave a comment.

Mae W.  |  Overall Experience 
Rating:
5.0

The team was nice and very respectful the lady help me

Sherard B. 
Rating:
4.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Grace, was super helpful, efficient and reliable

Andand K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dianne M.  |  Overall Experience 
Rating:
1.0

Charged me for a dollie that was not in the uhaul. They pressured me to sign a contract quickly and did not have me to inspect equipment before signing. Will be talking to corporate tomorrow if my issue is not resolved.

eugene C. 
Rating:
5.0

Customer did not leave a comment.

Carole M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph R. 
Rating:
5.0

The reason I would not recommend a friend is because within two months I was there you Raised my rates up to $80 a month from 50 and the the gate has not ever been fixed it’s always open

KEVIN S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christen C. 
Rating:
3.0

The truck was not cleaned. We had to clean it before we loaded our possessions. The truck had a lock on the back that the facility did not have a key to. Had to get permission to cut off. Ordered 2 dozen blankets and they were not there. We were told we could go to another location to get them. Not acceptable. They made moving day more stressful.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Anastasia R. 
Rating:
1.0

They canceled my reservation in front of me and I had to redo it. The lady wasn't trained at all and because it took over an hour to get my reservation completed, I was late to work and got written up. Thanks.

April J. 
Rating:
5.0

Staff were friendly and very helpful. Unit was clean. I had no Problem at all and would recommend anyone to check out this place if they are in need of a storage unit.

Mary M.  |  Overall Experience 
Rating:
5.0

Great job!!!

Edward M. 
Rating:
5.0

I'm filing a law suite against you all. there's a law that says I am entitled to get my deposit back. Waiting to go back to my lawyer. Thank you.

Timothy J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jarrod S. 
Rating:
5.0

This place was so great! People were nice and helpful.

Cheyenne H.  |  Overall Experience 
Rating:
5.0

Everything was Great

bruce D. 
Rating:
5.0

There were roaches in both our units! I complained several times and get nothing but I’m sorry! We have to take extra steps in unpacking our stuff into our brand new home and even had to throw several things out.

Mallorie K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry V. 
Rating:
5.0

Very nice and helpful

John E. 
Rating:
5.0

The reason why is yall prorate monthly fee when someone rents a unit. But when they pay a full month, and let you know know ahead of time they will be getting out. Yall do not prorate then. I paid 105.00 a month for 2 weeks. Yall are just takeing peoples money. That is wrong.

Gina C.  |  Overall Experience 
Rating:
5.0

Everyone was terrific in the office as well as the maintenance guy

Jose A.  |  Overall Experience 
Rating:
1.0

Service was Horrible !! What I reserved wasn't available and I ended up having to go to two different locations to get two different teu ks and got charged full price for both! I will never be using this company again and will discourage all family and friends from using your service as well!!

lisa W. 
Rating:
5.0

Facility was always clean, staff are very friendly, highly recommended, and if we ever need extra storage, we will be back!

Melissa L.  |  Overall Experience 
Rating:
5.0

I only vacated my unit because the rental rates kept increasing. At this point they have doubled my initial entry rate. I understand inflation but the monthly rates just got too high. I was able to purchase a very nice and sturdy structure for less per month than your unit.

MARGARET S S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

Doesn't matter if you only need it for a week or two, or a month. You still have to pay for a full month. I don't think this is right, you are paying for something that is not being used.

Priscilla H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara D.  |  Overall Experience 
Rating:
5.0

The storage was damp and wet, items were damaged, we took pictures and trying to get reimbursed, please reply

BARRY L H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  Overall Experience 
Rating:
5.0

Happy New Year

BRUCE M.  |  Overall Experience 
Rating:
5.0

In just the year and a half I have had his storage unit, the rental fee has increased over time to $40.00 more per month than when I started, which I can no longer afford. The facility and staff were fine; the cost is just much more than other storage facilities in the area.

Joanne G.  |  Overall Experience 
Rating:
5.0

I ask for months to have junk boats parked in a area not for storage. These boats made it impossible to back a trailer to my storage unit.my unit is for business not pleasure so I loaded and unloaded daily. I spoke to staff dozens of times about this issue with no response. Staff said boat owners would not move the boats. So I’m moving out of my 2 units after 9 months of complaining. And price goes up every few months and that not right. I’m done with this facility. And now staff has messed up my paperwork on which unit I have moved out of. What a mess. Never again!

RICK A C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
5.0

The front gate was broken when I first rented rv space. I was told it would be fixed within a couple of days. After a month went by the gate still wasn't working. I removed my rv earlier then planned do to the lack of a secured area.

JHON T.  |  Overall Experience 
Rating:
5.0

I had to file a consumer complaint in order to resolve the issue I had with Champion Self Storage. Ultimately, it was resolved, but they tried to continue to charge me for 2 units after we moved everything left into one unit. On a more positive note, the gentleman who checked units and spoke with customers at the units was a very pleasant person to talk to.

Jacqueline D.  |  Overall Experience 
Rating:
5.0

The staff were extremely professional and helpful. Tabetha and Jose were friendly and made us feel welcomed and appreciative of our business. Thank you for such a pleasant experience. Carol and Phil McDavid

CAROL M. 
Rating:
1.0

Customer did not leave a comment.

Felicia K. 
Rating:
3.0

Have someone with a phone on them for when they are out of the office

christopher H. 
Rating:
5.0

Customer did not leave a comment.

MARL W. 
Rating:
5.0

Went above and beyond to assist me

Marie W. 
Rating:
5.0

Customer did not leave a comment.

Santana W. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
2.0

There was one lady working inside that was less than friendly...and in Texas, we would call her down-right rude. Another younger lady tried to be helpful but the older one barked at her. We would not return because of her.

ZACHARY A. 
Rating:
5.0

Customer did not leave a comment.

Leeman C. 
Rating:
5.0

Great Great service

LASHANDA G. 
Rating:
4.0

Helpful and fast service 😊

Charles C. 
Rating:
5.0

Customer did not leave a comment.

RANDY M. 
Rating:
3.0

Employee's could be a little more prompt, courteous, and professiona!

Richard C. 
Rating:
5.0

Everything was great! Service and the equipment. Customer service was excellent!, Tabitha, Sara and Jose we most helpful! Thanks again

RONALD T. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Give a better heads up about the check in for the truck, whats all needed to look at etc before take off

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

After hours. No personal contact

SHARON P. 
Rating:
2.0

Be more respectful of other people's time. If someone has an appointment be available

KAREN C. 
Rating:
3.0

It took that lady 24 hours and 4 tries to get me a truck rental when they had a truck on the premises.

Vicky Y. 
Rating:
5.0

Customer did not leave a comment.

DONNA R. 
Rating:
4.0

Customer did not leave a comment.

Patricia G. 
Rating:
5.0

LADIES IN OFFICE WERE VERY SWEET AND PROFESSIONAL.

MARIE B. 
Rating:
5.0

Customer did not leave a comment.

Caleb B. 
Rating:
2.0

The process was anything but user friendly. The storage unit handle itself looked as though it was going to fall off. The return process for the truck was not easy at ALL. As a matter of fact that process should've been explained better. And all the “fees” is quite ridiculous, they didn't have half the equipment that I needed so I had to compromise and should've been compensated for that. All in all super glad it's not a permanent thing and will look somewhere else for future moving needs!

ASHLEY C. 
Rating:
5.0

Tabitha and her maintenance man both went above and beyond helping me, you have two very good employees,

Joanna W. 
Rating:
5.0

Customer did not leave a comment.

Brandi C. 
Rating:
1.0

Find better more professional help

Brenda M. 
Rating:
5.0

no suggestions needed

James D. 
Rating:
5.0

The people working there and who assisted me were very professional and friendly. My all around experience with these personnel was exceptional.

Ronald M. 
Rating:
4.0

Customer did not leave a comment.

Keyonda G. 
Rating:
5.0

Everyone was nice and helpful thanks

David W. 
Rating:
1.0

This is just too funny. Tried for two months to get a reply online and phone. Never got ANY response. I gave up and then get an email hoping my move went well. Seriously?

Patrick N.  |  Reservation 
Rating:
5.0

Unit was clean. Reservation process was easy. Staff very friendly and helpful.

Victoria V.  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

Silma M. 
Rating:
4.0

Staff was very helpful and knowledgeable about about the process. They answered all of my questions completely. Unit was clean. On line reservation was very simple. So far so good.

Victoria B.  |  Reservation 
Rating:
3.0

The mileage was wrong, the fuel gage was wrong, the engine light AND both rear tires were flashing needing air. Was told they would discount it since it was the only small one and they did not discount anything

Elizabeth S. 
Rating:
5.0

We rented from Champion Storage in Palatka Florida. Lauren made the rental very easy, she worked quickly and was very helpful.

Jeanne D. 
Rating:
5.0

The lady who was working was friendly and knowledgeable. Getting in & out was quick, easy & stress free. I would highly recommend this location to my family and friends.

Cindy W. 
Rating:
5.0

Customer did not leave a comment.

LUZ E. 
Rating:
4.0

Very nice people and facility works great for what we needed stored.

Allison P.  |  Reservation 
Rating:
5.0

Great experience. The process was fast & quick.

KATRINA Y.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Devett E. 
Rating:
5.0

Have more stores like the one on hwy100 in Palatka FL.an more employees like Jess.

RICHARD G. 
Rating:
5.0

Employees were very friendly and helpful

James N.  |  Reservation 
Rating:
5.0

All the girls are very helpful in the office thank you everyone at Champion storage Palatka Florida I'll definitely get the word out to you guys you're awesome

Suzanne D. 
Rating:
5.0

Coming in today to pick up

Stephen J.  |  Reservation 
Rating:
4.0

I loved the way they worked to get me in a bigger unit in the same day. Also champion storage has great customer service

Kayla R. 
Rating:
4.0

Service was excellent!

Richard C. 
Rating:
4.0

Sweep out vehicle before renting to someone. Also make sure employees read mileage correctly when vehicle is returned.

sue S. 
Rating:
1.0

They would not honor the free month rental that I signed up for when reserving the truck, false advertising.

Max A. 
Rating:
3.0

Truck did not have a full tank.. it was less than 3/4 full when i picked it up.. i should have taken a photo I feel they charged me for that? I had to pay more than the estimate.. but i did not go any extra miles

Jeanine O. 
Rating:
4.0

Staff at location was very helpful making the reservation. The condition of the truck is a different story. Hard to start, front end shaking, did not change gears. Had to cancel our move.

Sheila M. 
Rating:
4.0

we were promised by U Haul a free months storage when we turned in our truck at this location. Come to find out when we drop off the truck that this is only possible at a U Haul owned facility. You need to change what you promise or make it more clear.

Warren P. 
Rating:
5.0

Manager was super helpful and friendly. She made the whole process super smooth.

Diana v.  |  Reservation 
Rating:
5.0

Nothing you guys are the best and will always go back to the same location for all of my moving needs. All the staff was friendly and helpful, the nicest people you could fine they understood my needs and helped me a lot in a really bad time of need.

Engracia P. 
Rating:
5.0

Customer did not leave a comment.

BILL W. 
Rating:
5.0

Bonnie is absolutely the best, friendliest, and most helpful, and runs the very best storage facility, and UHaul return facility in the UHaul system!!

William B. 
Rating:
4.0

Was very happy with the rental... staff that assisted us was very helpful.

Chan J. 
Rating:
5.0

Customer did not leave a comment.

Dan K. 
Rating:
5.0

Bonnie went above and beyond, she was awesome

Keven B. 
Rating:
5.0

Easy to drive and got good gas mileage

ALICE C. 
Rating:
4.0

Customer did not leave a comment.

Lisa P. 
Rating:
3.0

Customer did not leave a comment.

TIFFANY S. 
Rating:
3.0

Customer did not leave a comment.

Bobbie B. 
Rating:
5.0

Prompt efficient service with a smile.

JUDITH V. 
Rating:
5.0

Fast, Efficient, and Friendly Service! Great Team!

RICHARD G. 
Rating:
3.0

Customer did not leave a comment.

jennifer F. 
Rating:
5.0

The customer service was great! The ladies at the desk we're very helpful!

COWAN A. 
Rating:
5.0

Customer did not leave a comment.

Deloris M. 
Rating:
5.0

Customer did not leave a comment.

irene W. 
Rating:
5.0

Customer did not leave a comment.

CARL D. 
Rating:
4.0

return was much easier.

Pat F. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
4.0

Customer did not leave a comment.

Cynthia R. 
Rating:
5.0

Customer did not leave a comment.

Dustin F. 
Rating:
5.0

Customer did not leave a comment.

Philip T. 
Rating:
5.0

Customer did not leave a comment.

Ellen E. 
Rating:
2.0

Customer did not leave a comment.

will R. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

Brandy G. 
Rating:
2.0

The lady was really rude

jenifer H. 
Rating:
4.0

Customer did not leave a comment.

tamela S. 
Rating:
5.0

Customer did not leave a comment.

JOANNE G. 
Rating:
5.0

Phenomenal representation of the uhaul brand and service. They went above and beyond with customer service to make our rental worth it.

john T. 
Rating:
2.0

The office had cockroaches crawling all over. The service was great and the employees were nice the facility was just gross.

Corey S. 
Rating:
5.0

These ladies were of utmost professionalism, personable, respectful and courteous! They represented your company beyond expectations! If I were not moving I would just want to drop in in them every morning with some coffee and shop talk!

Lezah M. 
No reviews have been submitted for this location.

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